Temporary Employment Register - Quality Assessment and Monitoring Group – Assistant Directors 

Executive Level 1

$109,853 - $125,288

Non-Ongoing – Full Time

Adelaide SA, Brisbane QLD, Canberra ACT, Hobart TAS, Melbourne (Box Hill) VIC, Perth WA and Sydney (Parramatta) NSW 

Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment? We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a high performing team that supports in the quality assessment and monitoring of aged care services.

The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.  

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.  

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au 

About the Quality Assessment and Monitoring Group

The Quality Assessment and Monitoring Group (The Group) is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of quality audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.  

The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations,  quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.  

Assistant Director roles in the Group need experience in 1 or more of the following capabilities: 

• Operational Support/Management
• Project Management
• Business Improvement
• Quality Assessment/Regulation/Compliance
• Quality Assurance 
• Investigations
• Complaints Management

Position duties include, but are not limited to: 

• Provide strategic director and leadership to a team, building both individual and team capacity to undertake roles efficiently and professionally and meet the expected standards of service quality and consistency. 
• Work constructively with key internal and external stakeholders and support staff to effectively manage operational priorities and implement effective change in a reform environment. 
• Manage high volumes of work to achieve business priorities and key performance indicators. 
• Be accountable for monitoring emerging issues, identifying the impact of these on the Group’s operations priorities and implementing agreed treatments. 
• Actively support and demonstrate leadership to contribute to achievement of the Commission’s strategic direction and corporate priorities. 
• Foster and support staff wellbeing and contribute towards maintaining a positive culture. 
• Exercise delegated decisions under the Commission Act and Rules based on a sound understanding and knowledge of relevant legislation (dependant on the role) and principles of effective decision making.

What skills and capability we are looking for 

• Provide strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions. 
• Deliver sound judgement, analytical skills, and ability to understand and apply legislation and make delegated decisions. 
• Build organisational capacity and responsiveness, while managing work projects to achieve results. 
• Provide high-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes. 
• Provide excellent interpersonal and oral communication skills with the ability to establish and maintain professional relationships with key external stakeholders. 
• Work collaboratively with others to focus on the operational priorities and strategic direction of the Commission. 
• Identify and respond appropriately to risk within a regulatory risk framework. 
• Deliver excellent attention to detail, strong written communication skills, and adept time management skills. 
• Deliver in depth knowledge and experience in administrative decision making or able to demonstrate a capacity to quickly acquire this knowledge. 
• Provide comprehensive understanding of contemporary regulatory investigations processes, practices, and experience in leading investigative reviews (relevant to some roles). 
• Undertake work activities with an awareness of their possible impact on strategic, political, or operational outcomes for the Commission.
• Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.
• Publicly represent the commission, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.

Position Notes

Salary offer will be between $109,853 - $125,288 per annum according to classification and depending on skills/experience. In addition, 15.4% superannuation will be paid. 

Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Eligibility Requirements

• Only candidates who hold Australian citizenship can apply.
• Successfully completing a national police check 
• Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination (Field Staff Only) 

Contact

For further information, please contact the QAM Executive Support, Governance and Workplace Planning Team at QAM.workforceplanning@agedcarequality.gov.au.

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.  

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

How to apply

Expressions of interest close 11:59PM (AEDT/AEST) on Sunday 30 June 2024.  

Applications can be submitted below.