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The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national regulator of aged care services and the primary point of contact for consumers and aged care providers in relation to quality and safety. Our vision is that older Australians trust and have confidence that aged care services protect and enhance their safety, health, wellbeing and quality of life

Our role as the national regulator of aged care services is to approve providers’ entry to the government subsidised aged care sector; to accredit, monitor, assess and investigate aged care services against quality, safety and prudential requirements; and to hold providers to account for meeting their obligations through the proportionate use of a range of compliance and enforcement powers. Another of our core roles is to manage and, where possible, resolve complaints about aged care services. .

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au


Position Description

The purpose of the position is to provide administrative support to the Sector Capability Group, Executive Assistant and Assistant Commissioner.  

The Sector Capability Group (SCG) is comprised of 5 core teams including: strategic projects, communications, sector education, stakeholder engagement and parliamentary services and media . We support the Commission’s purpose, by supplying excellent communication, stakeholder engagement, media presence and education services that support the sector to deliver the great aged care experience that older Australians expect and deserve.

As a Group, we ensure:

  • Consumers and the public are aware of what should be expected of quality care and services  
  • Consumers are engaged and empowered in their care and can easily make complaints or provide information about their experience 
  • Providers are incentivised to invest in capabilities that deliver high quality services that consumers want. We do this through: 

             - building high-trust, robust relationships between senior leaders and the regulator across the sector  

             - championing sector investment in capabilities needed to support market transformation and achievement of the required forms

             - delivering education and information products that enable capability uplift.

             - timely targeted effective communication


 Position Duties

  • Working closely with the Executive Assistant, Sector Capability to provide all round      administrative support, managing work flows, organising meetings,  scheduling and coordinating travel arrangements, arranging room bookings,      accommodation and other support needed for meetings
  • Coordinating, drafting and sending messages to staff across the Sector Capability Group, and drafting other communications as required
  • Reconciliation of expenses including travel and corporate credit cards in the Finance System
  • Participating in project work and operational initiatives to support achievement of the Commissions priorities
  • Working collaboratively with the Executive Assistant to improve processes and procedures and provide quality assurance
  • Liaising professionally with internal and external stakeholders including senior Executives and stakeholders across Commission
  • Perform when required ad-hoc duties for other areas of the Sector Capability Group

Position Eligibility Requirements

  • Demonstrated organisational, time management and administration skills with demonstrated accuracy and attention to detail, including the ability to use computer software programs and systems
  • Proficiency in Microsoft Outlook, Teams, Excel, Word, PowerPoint
  • Excellent communication and interpersonal skills including demonstrated experience  dealing with senior staff, and internal and external stakeholders
  • Ability to develop and maintain effective relationships
  • Ability to work effectively with limited supervision to meet set timeframes and work outputs


Position Notes 


Salary offered will be between $74,501 - $78,720 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.


Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 


In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.


Merit Pool established through this selection process may be used to fill this or future ongoing vacancies.


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account if you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional.

4. Click ‘Apply Now’ when you are ready to submit your application.


Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on Friday 31st March 2023 

Only completed applications will be accepted. 


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Elizabeth Huntly by emailing elizabeth.huntly@agedcarequality.gov.au with Position title in the subject line.


Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 


Further information:

For further information about the Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au


For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.




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