Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Description

The Aged Quality Safety and Commission is seeking the services of a proven Infrastructure Manager to help service our growing National fleet.   

The ICT Infrastructure Manager will be required to provide advice and support for ICT infrastructure activities and contribute to asset configuration and management, with some onsite support possibly in offices located interstate. The successful applicant will need to work collaboratively in a geographically dispersed team environment as well as operate autonomously, apply initiative and possess strong client service skills, exceptional organisational skills, alongside procedural and policy knowledge.  

The officer will require a good understanding of managing infrastructure and contracts in a government or corporate environment to support and enable projects, programs, and structured work efforts. The officer will confidently communicate with key stakeholders and executives.  

Position Duties

• Prepare, facilitate, and manage infrastructure lifecycle activities and processes in a timely manner  
• Manage and administer contracts and sourcing arrangements for ICT infrastructure, in line with legislative and Agency policy requirements  
• Capture demand for digital assets and ensure that all requests are managed and fulfilled in a timely manner and using the service management tool   
• Respond to ICT enquiries by staff and escalate issues where required   
• Support several uplift and sustainment activities within ICT  
• Participate and contribute to ICT device evaluations and regular reporting.  

Position Eligibility Requirements

• Demonstrated experience in infrastructure management activities and lifecycle events  
• Demonstrated ability to communicate openly and effectively and to build strong professional relationships with staff, stakeholders, and clients at all levels and across boundaries together with excellent interpersonal, negotiation and influencing skills  
• Experience in managing and administering infrastructure including network configuration 
• Demonstrated knowledge and experience in applying the Commonwealth’s Protective Security Framework (PSPF) 
• Demonstrate problem solving skills with the ability to analyse and resolve complex issues and enquiries from stakeholders and provide information and advice as a representative of the team  
• Eligibility for baseline level security clearance.   

Desirable qualifications or experience  

• Experience working across distributed locations around Australia   
• Knowledge of Microsoft products and platforms, including Azure and Microsoft endpoint administration experience  
• Experience in the creation and development of technical documentation, including knowledge articles, Standard Operating Procedures, Work Instructions and other documentation relating to the governance and operation of a system and/or assets   

Risk Accountabilities 

• Identifying and recording new operational and procurement risks 
• Risk mitigations and application of controls 

Financial Accountabilities 

• None 

People Accountabilities 

• None 

Position Notes 

Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (AEDT) on Sunday 2nd April 2023

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Toby Harvey by emailing Toby.Harvey@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code