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The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au


Position Description

The Engagement, Education and Communications (EEC) Branch includes a number of sections including: Stakeholder Engagement, Sector Education, Communications and Parliamentary Services & Media. The EEC Branch protects and enhances the safety, health, well-being and quality of life of people receiving aged care by:

  • Delivering engagement, education and communications strategies focused on building sector capability in risk prevention and mitigation
  • Collaborating with stakeholders across the regulatory environment to foster a culture of innovation, continuous improvement and clear lines of responsibility and accountability
  • Keeping the consumer at the centre of everything we do
  • Delivering engagement, education and information products that build capability and promote behavior change across the aged care sector and within the Commission
  • Being a trusted business partner for other groups across the Commission.


We have two opportunities available to join our team of engagement specialists. Work from any of our offices located around the country and be part of a dynamic team delivering critical engagement activities.

The role would suit people with experience in community and stakeholder engagement either in government or non-government organisations.


 Position Duties

  • Reporting to an Assistant Director Stakeholder Engagement, your main responsibilities will be:
  • Managing the Secretariat function for high level forums and advisory bodies including Commission Consultative Forum and the Aged Care Quality and Safety Advisory Council
  • Supporting strategic engagement with peak sector organisations and other key stakeholders 
  • Coordinating stakeholder engagement activities and feedback on key Commission initiatives, projects and topics that support our functions 
  • Building and maintaining engagement with internal and external stakeholders to seek insights and feedback to build capability and improve performance


Position Eligibility Requirements

  • Demonstrated ability to engage with a range of internal and external stakeholders
  • Demonstrated understanding of effective and inclusive stakeholder engagement practices 
  • Highly developed written and oral communication skills and demonstrated ability to communicate information clearly to audiences from various backgrounds and cultures. This includes a high level of attention to detail including minute taking, proof reading and responding to executive correspondence.
  • Demonstrated ability to manage competing priorities to deliver agreed outcomes with a high level of attention to detail
  • Experience working in a busy and dynamic environment, while fostering a positive and supportive team culture.


Position Notes 


Salary offered will be between $89,394 - $100,849 depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future ongoing vacancies.



How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.


Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on Friday, 31st March 2023. 

Only completed applications will be accepted. 


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Elsa Lee-McGill by emailing elsa.leemcgill@agedcarequality.gov.au. with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 


Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.


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