Ends on

Assistant Director- Executive Level 1
Quality Assessment and Monitoring Group
Full-Time, Non-ongoing
Locations: Adelaide (SA), Box Hill (VIC), Brisbane (QLD), Canberra (ACT), Hobart (TAS), Parramatta (NSW) and Perth (WA)

Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?


The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Assistant Director at the EL1 level. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 


Aged Care Quality and Safety Commission

Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.

The Commission the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement. Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Group 

The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services. 


The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, Group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance. 


Executive Level 1 roles in the Quality Assessment and Monitoring Team need experience in 1 or more of the following capabilities: 


  • Operational Support/Management 
  • Project Management 
  • Business Improvement
  • Quality Assessment/Regulation/Compliance
  • Quality Assurance
  • Investigations
  • Complaints Management 


Position Duties: 

  • Providing strategic direction and leadership to a team, building both individual and team capacity to undertake their roles efficiently and professionally and meet the expected standards of service quality and consistency.  
  • Working constructively with key internal and external stakeholders and support staff to effectively manage operational priorities, in a rapidly changing environment.  
  • Utilising the Commission’s risk management framework to identify, assess and respond to risk.  
  • Manage high volumes of work to achieve business priorities and key performance indicators.  
  • Being accountable for monitoring emerging issues, identifying the impact of these on the Group’s operational priorities and implementing agreed treatments  
  • Foster and support staff to motivate team members, build cooperation and optimise team performance.  
  • Actively support and demonstrate leadership across the Commission and the Group to contribute to achievement of the Commission’s strategic direction and corporate priorities.  
  • Foster and support staff wellbeing and contribute towards maintaining a positive culture.   
  • Some Executive Level 1 roles may make delegated decisions under the Commission Act and Rules based on a sound understanding and knowledge of relevant legislation   

Eligibility Requirements: 

1. Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions 

2. Sound judgement, analytical skills and ability to understand and apply legislation and make delegated decisions 

3. Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes 

4. Responds positively to change and takes responsibility for managing work projects to achieve results 

5. High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes 

6. Excellent interpersonal and oral and communication skills with the ability to establish and maintain professional relationships with key external stakeholders 

7. Ability to work collaboratively with others to focusing on the operational priorities and strategic direction of the Commission 

8. Demonstrated ability to identify and respond appropriately to risk within a regulatory risk framework 

9. Excellent attention to detail, strong written communication skills, and adept time management skills 

10. In depth knowledge and experience in administrative decision making or be able to demonstrate a capacity to quickly acquire this knowledge 

11. Undertake work activities with an awareness of their possible impact on strategic, political, or operational outcomes for the Commission 

12. Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge 


Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.

Appointment is also conditional on:

  • Successfully completing a national police check. 
  • Providing evidence of meeting the Commission’s requirements for mandatory vaccinations for staff. 
  • A valid driver’s licence. 



These roles are classified EL1 and as such the range of salary will commence at $109,853 up to a maximum of $125,288. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of three years.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim considering the eligibility requirements, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au (mailto:recruitment@agedcarequality.gov.au) for assistance with accessing our website or with lodging your application.

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information: 

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/. 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code

We use Submittable to accept and review our submissions.