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 Operations Roles -APS 4- APS 6
Quality Assessment and Monitoring Group
Full-time, Non-Ongoing
Locations: Adelaide (SA), Box Hill (VIC), Brisbane (QLD), Canberra (ACT), Hobart (TAS), Parramatta (NSW) and Perth (WA)

Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?


We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a highly skilled team Operations team who are responsible for planning and coordinating the delivery of regulatory activities on behalf of the Aged Care Quality and Safety Commission. 

The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.


About the Commission


The Aged Care Quality and Safety Commission (the Commission) was formed on  1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care. 


The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 


We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au 


About the Quality Assessment and Monitoring Group 

 The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.   


The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, Group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations,  quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.  

Operations roles in the Quality Assessment and Monitoring Group need experience in 1 or more of the following capabilities: 

· Operational Support/Management 

· Project Management 

· Business Improvement

· Regulation/Compliance 

· Quality Assurance

· Complaints Management 

· Procurement/Recruitment 

Eligibility Requirements


APS4 Operations Support/Planning Officer 


  • Experience in administration and/or project/service delivery roles which have required you to work within an identified framework to deliver outcomes 
  • Strong quality assurance and attention to detail with high level written and verbal communication skills with strong customer service focus.  
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders 
  • Demonstrated organisation and time management skills working under pressure and in a rapidly changing environment.  
  • Intermediate to advanced skills in MS Office Word and Excel.  
  • Ability to work both independently and productively as part of a team 
  • Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions. 

APS5 Senior Operations Officer 

 In addition to APS4 Position Eligibility Requirements, you will also have:

  •  Demonstrated experience in administration and project/service delivery roles, requiring data entry into multiple systems, the production of statistical analysis and/or reports, within an identified framework to deliver outcomes.
  • Demonstrated organisational capability and ability to manage own and team’s evolving work priorities and working in high pressure environment.
  • Provide support to a team and introduce and respond to change and uncertainty in a positive manner.
  • Proactively anticipate needs and priorities and reliably respond to urgent requests.


APS6 Operations Manager 

 In addition to the APS4/5 Eligibility Requirements, you will also have: 


  • Excellent interpersonal, oral and written communication skills supporting an ability to produce concise, evidence-based reports and briefs in line with operational methodology. 
  • Understand and comply with legislative, policy and regulatory frameworks, including:  
  • Aged Care Quality and Safety Commission Act and Rules (2018) or be able to demonstrate a capacity to quickly acquire this knowledge. 
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders 
  • Leadership and management skills, including the ability to respond positively to change, take responsibility for managing work projects and the ability to build capability and provide support to teams 
  • Demonstrated ability to apply intelligence and common sense to identify and respond appropriately to risk within the Commission’s risk management framework and escalate issues accordingly.  
  • Broad understanding of contemporary regulatory processes
  • Ability to identify opportunities for continuous improvement to achieve quality outcomes 
  • The ability and the confidence to make sound judgements based on thorough research, analytics, problem solving, innovation and evidence-based practice, to achieve the objectives of the Commission. 
  • The ability to maintain personal resilience, wellbeing and work flexibly in a changing environment 


Salary offered will be between $74,501 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.


APS Level 4 ($74,501 - $78,720) – Operations Support/Planning Officer   

APS Level 5 ($79,854 – $86,359) – Senior Operations Officer  

APS Level 6 ($89,394 - $100,849) – Operations Manager

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page-https://www.agedcarequality.gov.au/about-us/careers and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim considering the eligibility requirements and attach your resume. 

4. Click ‘Apply Now’ when you are ready to submit your application. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information: 

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/. 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.


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