Assistant Director, Serious Incident Response Scheme

Executive Level 1

$114,247 - $130,300 + 15.4% superannuation

Non-Ongoing/Ongoing

Hobart - TAS, Sydney - NSW, Brisbane - QLD, Melbourne - VIC, Darwin - NT, Perth – WA and Canberra - ACT 

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Team

The SIRS is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022.

The SIRS has 2 key components:

• incident management responsibilities
• reportable incident obligations.

The 8 types of reportable incidents that must be reported to the Commission include:

• Unreasonable use of force 
• Unlawful sexual contact or inappropriate sexual conduct 
• Psychological or emotional abuse 
• Stealing or financial coercion by a staff member 
• Neglect 
• Inappropriate use of restrictive practices
• Unexplained absence from care / missing consumers 
• Unexpected death.

The aim of SIRS is to:

• build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety
• require providers to review incident information to drive improvements in quality and safety
• enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission. 

SIRS team delivers on the aim by:

• assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk.
• acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability.
• educating providers using the intelligence gathered from notifications.
• ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence. 
• For more information on the SIRA program go to www.agedcarequality.gov.au/sirs.

About the Role

Reporting to the Director of Operations, Serious Incident Response Scheme, you will be responsible for:

• Implement and deliver the SIRS regulatory program and ensure outcomes align with performance indicators, policies and procedures.
• Lead and manage the daily operations of a team in a high-paced environment.
• Make positive ongoing contribution to the achievement of the Commission’s strategic goals.
• Responsible for driving quality assurance and continuous improvement.
• Cultivates productive working relationships with internal and external stakeholders.
• Exemplifies resilience, personal drive and integrity.
• Ensure appropriate management and use of data and intelligence to inform risk-based decision making, resourcing and strategic outcomes.
• Achieve results through building organizational capability, implementing risk mitigation strategies and supporting change.
• Manage complex case coordination including writing case reports and coordinating information sharing across the Commission.

Position Eligibility Requirements (Selection Criteria): 

To be successful in this role you will need to demonstrate the following: 

• Extensive experience managing and leading teams remotely through periods of change.Track record of delivery by building confidence and capability; and addressing barriers to succeed. 
• Expert knowledge and understanding of complex case coordination matters or ability to quickly acquire.
• Extensive experience in implementing, driving and measuring quality assurance and continuous improvement initiatives.
• Ability to analyse complex information including interpretation and application of legislation.
• Excellent communication skills including demonstrated experience working collaboratively with a diverse range of internal and external stakeholders for results.
• Ability to manage sensitive and sometimes confronting information.
• The successful applicant is required to be fully influenza and Covid-19 vaccinated.

Other considerations when applying: 

• Capacity to travel when business needs require.
• Willingness to be flexible with your working hours to accommodate for varying time zones. 

Position Notes:

• Salary offered will be between $114,247 - $130,300 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months. 
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 1000-words, including what strengths you would bring to the role, and a copy of your CV.

Please complete the application and submit by Wednesday 8th May 2024, 11:59PM AEST

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

Specific questions about the roles can be directed to Giovanna Stonehouse by emailing Giovanna.stonehouse@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful, and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing, and quality of life of aged care consumers. 

Further information

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code 

Senior Support Officer

APS6

$92,970 - $108,869 + 15.4% superannuation

Non-Ongoing/Ongoing

Sydney (Parramatta) NSW, Hobart TAS, Canberra ACT, Brisbane QLD, Perth WA, Melbourne (Box Hill) VIC, Adelaide SA 

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Team

The Program Planning and Coordination team (PPC) within the Quality Assessment and Monitoring group (QAMG), supports the delivery of the Commission's quality assessment and monitoring activities. We are seeking a Senior Support Officer PPC across a number of workstreams including business improvement, quality assessor registration, and complaints received about quality assessment and monitoring staff.

About the Role

The successful candidate will be required to provide efficient generalist support within and/or across these workstreams, reporting to an EL1 Assistant Director. The position may also be responsible for leading and developing a small team of Operations Officers.

Position Duties

As an APS6 Senior Support Officer role within QAMG your duties will include some or all of the following:

• Day to day oversight of Quality Assessor registration and/or complaint workloads, including monitoring of group inbox/es, working collaboratively with a variety of internal and external stakeholders to progress workloads, and processing of quality assessor registration applications and complaints.
• Be a point of contact and escalation for quality assessor registration issues and/or complaints enquiries.
• Developing, analysing and distributing various reports.
• Organising, tracking and contributing to business improvement initiatives including, but not limited to, the secretariat functions of the Innovation and Continuous Committee 
• Support the quality assessor registration delegate in making quality assessor registration decisions.
• Providing high level administration support within the PPC

Position Eligibility Requirements (Selection Criteria): 

To be successful in this role you will need to demonstrate the following: 

• Managing competing priorities by being proactive, organised and showing initiative.      
• Previous experience in secretariat functions and project management or interest in learning these skills.
• Excellent generalist oral and written communication skills supporting an ability to produce concise written documentation.
• Ability to effectively manage interpersonal relationships and communicate with influence with internal and external stakeholders.  
• Strong analytical skills and the ability to make sound operational decisions. 
• A strong understanding of legislative, policy and regulatory frameworks, in particular the Aged Care Quality and Safety Commission Act 2018, Aged Care Quality and Safety Commission Rules 2018, administrative decision-making principles and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge. 
• Experience in quality management, continuous improvement, process design or process improvement with high level attention to detail, accuracy and thoroughness in work undertaken. 
• Demonstrated ability to respond positively to change, take responsibility for managing work initiatives and the ability to build capability and provide support to teams. 
• Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.

Position Notes:

• Salary offered will be between $92,970 - $108,869 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months. 
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a one page statement of claims against the position eligibility requirements (selection criteria), including what strengths you would bring to the role, and a copy of your CV.

Please complete the application and submit by Sunday 5th May 2024, 11:59PM (AEST).

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

Specific questions about the roles can be directed to QAM Workforce Planning Team by emailing QAMWorkforceplanning@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful, and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing, and quality of life of aged care consumers. 

Further information

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code 

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Description

Corporate Strategy, Governance and Integrity is a pivotal section within the Commission and is responsible for establishing, leading and coordinating a broad range of corporate strategy, governance and integrity functions and activities across the Commission. This includes corporate strategic, performance and business planning, monitoring and reporting, enterprise risk, internal audit, quality assurance, business resilience activities; leadership of the governance and policy secretariat services enabling the Commission’s committees and Advisory Council work programs; and integrity functions including integrity, fraud, corruption and service complaints and investigations, security and AGSVA clearance processes, FOI, privacy management, information and records management services.

We have several vacancies for filling: 

• APS5 Planning, Reporting and Business Resilience Officer
• APS5 Governance and Policy Secretariat Officer
• APS6 Senior Business Resilience Officer
• APS6 Senior Performance, Audit and Assurance Officer
• APS6 Senior Risk Management Officer

Please note these positions will initially be offered in a non-ongoing capacity with the view for ongoing filling in the future.

Position Duties

APS5 Planning, Reporting and Business Resilience Officer

The Planning, Reporting and Business Resilience Officer plays a key role in supporting the coordination and development of the Commission’s Annual Planning and Reporting Program, including by: 

Supporting and assisting the Assistant Director and APS6 Managers within the Planning, Reporting and Business Resilience team to provide the core planning, reporting and business resilience functions of the Commission. 

Activities include, but are not limited to:   

• Assisting to maintain the Commission’s annual planning and reporting program  
• Supporting staff contributing to the content of the Annual Report, Corporate Plan, Operational Plan.  
• Drafting, distributing and recording relevant correspondence to key stakeholders.  
• Assisting with regular reporting to the executive, governance committees and the Business Resilience and Security Committee (BRSC).  
• Providing support and advice relating to annual planning and reporting and business resilience to Commission staff.
• Contributing to the management of meeting and event schedules, including with external stakeholders.  
• Supporting the broader functions and activities managed by the Corporate Performance, Governance and Integrity Section.  

APS5 Governance and Policy Secretariat Officer

• Provide committee secretariat support, including the preparation and distribution of agendas, minutes and communiques to ensure a high standard of quality and consistency. 
• Support the implementation of the new Corporate Governance and Accountability Framework and related committee structure. 
• Providing administrative project support to committees and the unit, including maintaining registers and tracking progress against agreed deliverables. 
• Support continuous improvement by providing observations and recommendations for the development and uplift of processes and tools that support strong governance practices. 

APS6 Senior Business Resilience Officer

The Senior Business Resilience Officer plays a key role in supporting the development, implementation and evaluation of the Commission’s Business Resilience Framework and Plan.

Activities include, but are not limited to:  

• Contributing to the development, implementation, quality assurance and continuous improvement of the Commission’s Business Resilience Framework and Plan.  
• Engaging with, supporting and advising a range of stakeholders on the application of the Commission’s Business Resilience Framework and Plan, including operating as a key internal contact..  
• Promoting and embedding strengthened business resilience principles and practices to support the Commission’s ability to respond and recover from significant disruptive events.  
• Supporting the preparation, maintenance and coordination of business resilience reporting.  
• Maintaining  regular reporting to the executive, governance committees and the Business Resilience and Security Committee (BRSC).  
• Assisting to coordinate and develop key crisis and recovery communication strategies and messaging.  
• Contribute to the development and quality assurance of briefings and reports on the status of the Commission’s Business Resilience Framework and Plan, disruptive events, responses and recovery, as required.  
• Assisting with monitoring and maintaining contractual and aligned consultation and project arrangements with business resilience service providers.  
• Contribute to Section priorities on corporate strategy, governance and integrity activities, as required.  

APS6 Senior Performance, Audit and Assurance Officer

• Develop, implement, and support the Commission’s planned performance and monitoring, reporting actual results with meaningful performance information, consistent with the Commonwealth Performance Framework.
• Support the development and implementation of the whole-of-Commission Quality Assurance Framework, in line with best practice, continuous quality improvement and quality assurance standards.
• Support the Commission’s internal audit function and engage and liaise with the Commission’s Internal Auditors and Commission stakeholders to progress planning and co-ordination of Internal Audit Plan activities and monitor and progress actions to address key recommendations.
• Provide secretariat support for the Risk and Audit Committee including planning and organisation of meetings, preparation of agenda papers, drafting of minutes and correspondence and advice to the Chair on emerging risks and issues.
• Contribute to Section priorities on Corporate Performance, Governance and Integrity activities, as required.

APS6 Senior Risk Management Officer

Reporting to the Assistant Director, Enterprise Risk Management, your main responsibilities will be:  

• Support the effective implementation and ongoing review and contemporary application of the Commission’s Enterprise Risk Management Framework and supporting documents, and relationship with its Regulatory Risk Management Framework. 
• Manage the Commission’s risk register and ensure that mitigation activities and control mechanisms are applied and embedded. 
• Support the Commission to an understanding of and engagement with better risk management practice. 
• Promote an informed and engaged high-risk management culture within the Commission where information about risks to objectives is openly shared, discussed and addressed. 
• Work with decision makers, specialists, risk owners, control owners, subject matter experts and stakeholders to assess, control and monitor risk across the organisation. 
• Manage the information in the organisation’s risk register, mitigations and controls. 
• Provide insights on risks by analysing organisational information, engaging with staff, monitoring the external context, and investigating potential future scenarios. 
• Manage and maintain regular risk reporting to the executive, governance committees and the Risk and Audit Committee (RAC). 
• Perform risk assessments for the Commission as requested. 
• Deliver risk management training ensuring that all staff are aware of the importance of effective risk management in the Commission. 
• Identify opportunities for continuous improvement, including streamlining and simplifying policies and practices, and developing and/or updating policies and procedures. 

Position Eligibility Requirements

APS5 Planning, Reporting & Business Resilience Officer

• Sound knowledge, or ability to quickly obtain knowledge, of Commonwealth entity obligations under the Public Governance, Performance and Accountability Act 2013 (PGPA Act) and Public Governance, Performance and Accountability Rule 2014 (PGPA Rule).  
• Demonstrated project / program management skills, including assisting to deliver a series of high-profile, deadline-driven and multifaceted projects within a dynamic, high-pressure environment.  
• Sound written and oral communication skills, including the ability to assist with the drafting and quality assurance of corporate publications, correspondence and briefings.  
• Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with a range of stakeholders and team members to manage expectations and achieve mutually beneficial outcomes.  
• Capacity to work in a busy environment, working with competing priorities and ability to effectively manage and prioritise workload among a team to deliver agreed outcomes.  
• Demonstrated, or ability to quickly gain, knowledge of the Commonwealth Performance Framework.  
• Demonstrated, or ability to quickly develop, knowledge, skills and experience in business resilience principles and practices, including response and recovery activities.  
• Baseline security clearance.  

Desirable 

• Sound understanding of risk management principles, particularly knowledge and practical application of risk management within Australian Commonwealth entities – including the application of 16 of the Public Governance, Performance and Accountability Act 2013 and the Commonwealth Risk Management Policy – will be well regarded.  

APS5 Governance and Policy Secretariat Officer

• Sound knowledge, or ability to quickly obtain knowledge, of Commonwealth entity obligations under the Public Governance, Performance and Accountability Act 2013 (PGPA Act) and Public Governance, Performance and Accountability Rule 2014 (PGPA Rule).    
• Demonstrated experience in administration, secretariat or governance responsibilities.  
• Effective written and oral communication skills, including the ability to assist with the drafting and quality assurance of documents. 
• Demonstrated project / program management experience, including assisting to deliver a series of deadline-driven and multifaceted projects within a dynamic, high-pressure environment.  
• Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with a range of stakeholders and team members to manage expectations and achieve mutually beneficial outcomes.  
• Sound interpersonal skills, including the ability to work productively within a team in a dynamic environment, encourage innovative ideas, build trust, provide support, and foster a positive and supportive team culture.  

APS6 Senior Business Resilience Officer

• Sound knowledge of Commonwealth entity obligations under the Public Governance, Performance and Accountability Act 2013 (PGPA Act) and Public Governance, Performance and Accountability Rule 2014 (PGPA Rule).  
• Demonstrated project / program management skills, including assisting in delivering a series of high-profile, deadline-driven and multifaceted projects within a dynamic, high-pressure environment.  
• Highly developed written and oral communication skills, including the ability to collate, write, edit and quality assure corporate publications, correspondence and briefings.  
• Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with a range of stakeholders and team members to manage expectations and achieve mutually beneficial outcomes.  
• Capacity to work in a busy environment, working with competing priorities and ability to effectively manage and prioritise workload among a team to deliver agreed outcomes.  
• Demonstrated, or ability to quickly develop, knowledge, skills and experience in business resilience principles and practices, including response and recovery activities.  
• Demonstrated, or ability to quickly develop, skills in developing and maintaining business resilience artifacts and tools.  
• Baseline security clearance.  

Desirable 

• Developed understanding of and practical experience with applying risk management principles. Demonstrated knowledge and practical application of risk management within Australian Commonwealth entities – including the application of 16 of the Public Governance, Performance and Accountability Act 2013 and the Commonwealth Risk Management Policy – will be well regarded.  

APS6 Senior Performance, Audit and Assurance Officer

• Excellent knowledge, or ability to quickly gain and apply such knowledge, of the Public Governance, Performance and Accountability Act 2013 (PGPA Act).
• Experience and demonstrated ability with enterprise level performance measure development, monitoring, reporting and evaluation.
• Experience and demonstrated ability providing internal audit and assurance services.
• Demonstrated ability to provide effective secretariat support to a Risk and Audit Committee or equivalent.
• Highly developed written and oral communication skills and demonstrated ability to influence and interact in an effective way and communicate information coherently and concisely to audiences with a range of backgrounds.
• Demonstrated ability to communicate openly and effectively and to build strong professional relationships with internal and external stakeholders at all levels and across boundaries together with superior interpersonal, negotiation and influencing skills.
• Highly developed interpersonal skills, including the ability to work productively within a team in a dynamic environment, encourage innovative ideas, build trust, provide support, and foster a positive and supportive team culture.
• Capacity to work in a busy environment, working with competing priorities and ability to effectively manage and prioritise workload among a team to deliver agreed outcomes.

APS6 Senior Risk Management Officer

• Experience and knowledge of the Commonwealth Risk Management Policy, or an ability to quickly gain understanding. 
• Demonstrated experience in enterprise risk management within a Commonwealth context. 
• High-quality verbal and written communication skills and an ability to communicate clearly with stakeholders including the ability to listen, understand and adapt to the audience. 
• High-level time management skills, and the ability to prioritise competing deadlines. 
• The ability to maintain effective relationships, whilst working independently against established priorities, practices and methodologies to deliver quality outcomes. 
• A demonstrated ability to exercise sound judgement and work effectively in a small team. 
• Baseline security clearance. 

Position Notes 

Salary offered will be between APS5 $83,048 and $89,813 per annum APS6 $92,970 and $104,883 depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunities may be offered for varying periods up to a maximum of 24 months. 

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Monday 13 May 2024. 

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

Specific questions about the role can be directed by emailing the contact officer below with the position title in the Subject line:

• APS5 Planning, Reporting & Business Resilience Officer – Melanie Lyon via melanie.lyon@agedcarequality.gov.au
• APS5 Governance and Policy Secretariat Officer – Kathryn McLachlan via kathryn.mclachlan-murphy@agedcarequality.gov.au
• APS6 Senior Business Resilience Officer – Melanie Lyon via melanie.lyon@agedcarequality.gov.au 
• APS6 Senior Performance, Audit and Assurance Officer – Bree Dettman via bree.dettman@agedcarequality.gov.au 
• APS6 Senior Risk Management Officer – Lisa Mennen via lisa.mennen@agedcarequality.gov.au 

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement. 

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au 

Internal Communications  

The Engagement, Education and Communication Group is responsible for the delivery of a range of functions across the Commission, including: 

• Communications (internal and external)  
• Stakeholder Engagement  
• Sector Education  
• Parliamentary Services and Media   

The Internal Communications team is part of the wider Communications section.
The team is responsible for providing:  

• strategic and BaU internal communications support across the Commission  
• the redevelopment and ongoing governance of the Commission’s intranet and   
• a suite of design and production services to support key publications and resources produced by the Commission for a range of audiences (internal and external). 

Position Description

As a member of the Internal Communications team, this position is responsible for supporting the Assistant Director, Internal Communications. This includes: 

• managing a range of communications activities across the Commission   
• designing and implementing internal communications plans and   
• supporting other activities of the wider Communications area.  

Working within a team of communications professionals, you will be responsible for the development, delivery and evaluation of internal communications deliverables and producing quality content and services.  
You will contribute to translating the Commission’s priorities into engaging and informative staff communications to support the organisation’s role as the national regulator to protect the safety, security and dignity of older Australians accessing aged care services. 

Position Duties 

• Communications strategy and design: Lead the design, delivery and evaluation of internal communications strategies, projects and activities.   
• Content development: Produce quality content for internal communications products with a focus on clear, simple messaging across a range of channels and formats.  
• Planning and monitoring: Contribute to internal communications planning and reporting, and the ongoing review of progress and priorities.   
• Reporting: Collate, record and report on internal communications activities, providing both qualitative and quantitative information to contribute to continuous improvement.   
• Positive working relationships: Develop strong relationships with internal stakeholders.   
• Contribute to overall team performance: Actively contribute to the strategic development and implementation of the Commission’s internal communications program and team culture.   

Position Eligibility Requirements 

• Demonstrated experience in the development and delivery of communications products and activities.   
• Excellent communication skills, including the ability to develop productive working relationships with both internal and external stakeholders.  
• Demonstrated experience in producing and publishing content for an organisation’s intranet (SharePoint).  
• Excellent attention to detail, proof-reading and editing skills (strong grammar and spelling) including experience in translating complex information into plain English.  
• Experience in managing external suppliers.  
• Demonstrated initiative in identifying and resolving problems or complex issues and working collaboratively to develop solutions.  
• Demonstrated ability to meet deadlines while balancing competing tasks and priorities.  
• Bachelor’s degree in Communications or similar field and/or minimum 5 years’ experience in similar roles.  
• Previous Australian Public Service or government experience within a communications team is highly desirable, along with familiarity of Australian Government processes. 

Position Notes  

Salary offered will be between $92,970 and $104,883 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.
 

How to Apply? 

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here. 
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application. 
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional 
4. Click ‘Apply Now’ when you are ready to submit your application. 

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Monday, 6 April 2024.  
Only completed applications will be accepted. 

Contact Officer: 

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Allan Hobbs by emailing Allan.Hobbs@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.  
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 
 
Further information: 

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code. 

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

People and Culture Operations Team 

The People and Culture Operations team are responsible for providing the Pay and Conditions, Service Desk and Workforce Data and Analytics support and advice for the Aged Care Quality and Safety Commission (ACQSC). This is achieved through the management and resolution of requests received via our service desk tool, and ongoing data quality and assurance. The function also manages the key relationship with our Shared Services Provider. The team are responsive, trusted and reliable partners who provide valued advice and services to staff at all levels. 

Position Duties

The Assistant Director (AD) role within the Pay and Conditions Team will drive the team responsible for responding to payroll related enquiries across the employee lifecycle. The AD supervises the Pay and Conditions team and is a key liaison point between the Commission and Shared Services Provider to deliver an outstanding customer experience for Commission staff. 

The AD manages and supports the team to prioritise and respond to queries effectively and efficiently, in accordance with the Commissions procedures and Enterprise Agreement. The AD will oversee work output and quality, liaise with subject matter experts and stakeholders to foster partnerships and build service delivery capability. By observing trends in query types, the AD will identify and action opportunities to improve business processes and develop self-service options for employees. Customer outcomes are maximised with the team’s focus on the provision of high-quality advice, legislative compliance and a service-ethos.  

The AD works in collaboration and under the general direction and support of the Director Operations and broader P&C Leadership Team. They exercise independent judgement and make decisions and provide advice that requires reliance on skills, knowledge and expertise to resolve issues and enhance the customer experience. The AD plans their work and team goals in the context of competing priorities and contributes to and implements changes in workplace practices based on legislation and business improvement strategies.  

The Commission is experiencing a significant period of growth, and a Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies. Therefore, we encourage candidates with experience in data analytics, particularly in a Pay/HR environment, to also apply for this role.

Position Duties

• Manage the day-to-day operations of the Pay and Conditions Team, including setting priorities, allocating work, managing resources and building capability. 
• Manage the relationship between the Commission and Shared Services Providers payroll team to ensure strong, collaborative, efficient and effective management of queries. 
• Develop and monitor metrics for key service-level indicators to evaluate the accuracy of advice, response rates, and overall effectiveness and quality of responses, in support of shaping the P&C capability, products and services.  
• Collect, analyse and interpret data and information and prepare evidence-based reports and insights, identifying trends and patterns to implement opportunities to improve response times, increase quality and enhance the customer experience. 
• Collaborate with managers and leaders within P&C and Shared Services Provider to coordinate the implementation of new or changed employee service offerings. 
• Apply sound knowledge of employment frameworks and legislation to assist with more complex pay and conditions related enquiries as required.  
• Support the broader Operations Team, Commission employees and managers to develop their knowledge of HR matters, policies, practices and procedures, including compliance requirements.  

Key Capabilities

• Tertiary qualifications in Human Resources and/or equivalent industry experience in a similar role. 
• Experience leading effective teams - including work, engagement, wellbeing and performance management. 
• Demonstrated experience in setting up and\or leading a Pay and Conditions function. 
• Excellent ability to use clear and influential communication skills to develop productive working relationships with internal and external stakeholders.  
• Proven critical thinking and problem-solving capabilities.  
• Understand and actively demonstrate the APS Code of Conduct and Values.
• Experience in data analytics (not essential) 

 Position Notes 

Salary offered will be between $114,247 and $130,300 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps 

In your application, please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunities may be offered for varying periods up to a maximum of 24 months. 

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Monday, 13 May 2024. 

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Kate Summers by emailing Kate.Summers@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Temporary Employment Register - Quality Assessment and Monitoring Group - Operations 

APS4, APS5, APS6

$74,501 - $100,849

Non-Ongoing – Full Time

All Commission Locations

Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment? We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a highly skilled Operations team who are responsible for planning and coordinating the delivery of regulatory activities on behalf of the Aged Care Quality and Safety Commission.  

The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.  

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.  

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au  

About the Quality Assessment and Monitoring Group

The Quality Assessment and Monitoring Group (The Group) is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.  

The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations,  quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.  

Operations roles in the Quality Assessment and Monitoring Group need experience in 1 or more of the following capabilities:

• Operational Support/Management 
• Project Management 
• Business Improvement 
• Regulation/Compliance 
• Quality Assurance 
• Complaints Management 
• Procurement/Recruitment  

What skills and capability we are looking for 

APS4 Operations Support Officer

• Good generalist skills in communication and interpersonal interactions, both written and verbal. 
• Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders. 
• Demonstrated organisation and time management skills working under pressure. 
• Intermediate to advanced skills in MS Office Word and Excel.  
• The ability to work both independently and collaboratively as part of a small team. 
• Experience in administration and/or project/service delivery roles which have required working within an identified framework to deliver outcomes. 
• Undertake effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.  

APS5 Operations Officer

In addition to the APS4 Operations Support Officer eligibility requirements an APS5 Operations Support officers will also have: 

• Strong and generalist skills in communication and interpersonal interactions, both written and verbal. 
• The ability to work effectively with limited supervision, apply good judgement and show initiative. 
• The ability to provide support to a team and introduce and respond to change and uncertainty in a positive manner.  
• Skills to proactively anticipate needs and priorities and reliably respond to urgent requests.  
• Advanced skills in MS Office Word and Excel.   

APS6 Senior Operations Officer

In addition to the APS4 Operations Support Officer and APS5 Operations Officer eligibility requirements an APS6 Senior Operations Support officers will also have: 

• Excellent generalist oral and written communication skills supporting an ability to produce concise written documentation. 
• The ability to effectively manage interpersonal relationships and communicate with influence with internal and external stakeholders.   
• Strong analytical skills and the ability to make sound operational decisions.  
• A strong understanding of legislative, policy and regulatory frameworks, in particular the Aged Care Quality and Safety Commission Act 2018, Aged Care Quality and Safety Commission Rules 2018, administrative decision-making principles and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge.  
• Experience in quality management, continuous improvement, process design or process improvement with high level attention to detail, accuracy and thoroughness in work undertaken.  
• Demonstrated ability to respond positively to change, take responsibility for managing work initiatives and the ability to build capability and provide support to teams.  

Position Notes

Salary offer will be between $74,501 - $100,849 per annum according to classification and depending on skills/experience. In addition, 15.4% superannuation will be paid. 

Salary classifications: 

APS4 $74,501 - $78,720

APS5 $79,854 - $86,359

APS6 $89,394 - $100,849

Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Eligibility Requirements

• Only candidates who hold Australian citizenship can apply.
• Successfully completing a national police check 
• Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination (Field Staff Only) 

Contact

For further information, please contact the QAM Executive Support, Governance and Workplace Planning Team at QAM.workforceplanning@agedcarequality.gov.au.

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.  

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

How to apply

Expressions of interest close 11:59PM (AEDT/AEST) on Sunday 30 June 2024.  

Applications can be submitted below. 

Temporary Employment Register - Quality Assessment and Monitoring Group – Senior Quality Assessors 

APS6/SQS

$89,586 - $101,027

Non-Ongoing – Full Time

Adelaide SA, Brisbane QLD, Canberra ACT, Hobart TAS, Melbourne (Box Hill) VIC, Perth WA and Sydney (Parramatta) NSW 

Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment? We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a highly skilled team of field officers who are responsible for the assessment and monitoring of the performance of aged care services. 

The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.  

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.  

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au. 

About the Quality Assessment and Monitoring Group

The Quality Assessment and Monitoring Group (The Group) is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of quality audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.  

The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations,  quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.  

Senior Quality Assessors

We are looking for the right people to join our high performing team who are responsible for assessing and monitoring the performance of individual aged care providers compliance (residential, home care and flexible care) against the Aged Care Quality Standards. 

Senior Quality Assessor roles are predominantly field based positions with over-night travel commonly required, with assessors undertaking visits to aged care services across each state and territory, including visiting communities where aged care services are provided. Flex-time is available to support management of travel expectations of the role. 

Successful candidates will be provided training through a comprehensive training program which must be successfully completed for the candidate to be eligible for registration as a Senior Quality Assessor. Registration is an essential requirement to be engaged as a Senior Quality Assessor. Following initial registration, Quality Assessors are required to undertake 15 hours of professional development each year and to apply for annual re-registration. 

Position duties include, but are not limited to: 

• Visit aged care services, either as part of a team or individually, to assess the service’s performance and compliance with the Aged Care Quality Standards. 
• Engage with aged care service providers to find and collect information and evidence, actively follow through on lines of enquiry, and conduct interviews with service staff and management. 
• Conduct in person or telephone-based interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service. 
• Collect and analyse evidence to record performance audit and assessment findings in written reports, using the Commission’s IT applications. 
• Prepare well-reasoned and accurate reports for a delegate, which may be published, following an assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes. 

What skills and capability we are looking for 

• Critically analyse information to prepare comprehensive, evidence-based reports which clearly and concisely document their reasoning and recommendations. 
• Manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders. 
• Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework. 
• Work as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff. 
• Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.
• Publicly represent the commission, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.

Position Notes

Salary offer will be between $89,586 - $101,027 per annum according to classification and depending on skills/experience. In addition, 15.4% superannuation will be paid. 

Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Eligibility Requirements

• Only candidates who hold Australian citizenship can apply.

• Successfully completing a national police check 

• Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination (Field Staff Only) 

• A valid drivers licence

Travel Expectations

Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy. 

A current driver’s licence is essential to support the travel expectations of the role.

Contact

For further information, please contact the QAM Executive Support, Governance and Workplace Planning Team at QAM.workforceplanning@agedcarequality.gov.au.

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.  

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au. 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

How to apply

Expressions of interest close 11:59PM (AEDT/AEST) on Sunday 30 June 2024.  

Applications can be submitted below. 

Temporary Employment Register - Quality Assessment and Monitoring Group – Senior Investigations Officer 

APS6

$89,394 - $100,849

Non-Ongoing – Full Time

Work Regulation & Incident Investigations Team (WRIIT)

Adelaide SA, Brisbane QLD, Canberra ACT, Melbourne (Box Hill) VIC, Perth WA and Sydney (Parramatta) NSW 

Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment? We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a highly skilled team of field officers who are responsible conducting investigations into suspected non-compliance with worker regulation legislation and quality of care principles relating to reportable incidents.

The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.  

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.  

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au. 

About the Quality Assessment and Monitoring Group

The Quality Assessment and Monitoring Group (The Group) is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of quality audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.  

The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations,  quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.  

Senior Investigations Officers

Senior Investigations Officer are regulatory officers who conduct field-based investigations into suspected non-compliance with worker regulation legislation and quality of care principles relating to reportable incidents including the use of restrictive practices under the Serious Incidents Response Scheme (SIRS). 

Position duties include, but are not limited to: 

• Plan, participate in, and lead investigations into non-compliance with the Aged Care Act 1997 (Aged Care Act), relating to the SIRS program and worker regulation reforms (code of conduct). 
• Conduct risk assessments in line with the Commission’s risk matrix to identify ongoing risks to aged care consumers based upon alleged/identified non-compliance. 
• Investigations will include review of information and documents, interviewing staff, consumers, their representatives and other relevant persons, observations on site, underpinned by the Australian Government Investigations Standards. 
• Collect, secure, and manage confidential information and evidential material gathered during investigations and other compliance activities. 
• Produce high quality investigations reports to help guide regulatory responses, and support reasons for decisions on remedial actions required. 
• Work collaboratively with legal officers and other advisors in the development of compliance and enforcement responses and briefs of evidence. 
• Prepare briefs of evidence to support administrative action, civil proceedings and criminal prosecutions. 
• Work collaboratively with other agencies or authorities and where appropriate refer matters to them under the relevant jurisdictional law. 
• Participate in the delivery of education opportunities to inform and educate aged care providers and clients and the public about the Commissioner’s functions and the requirements of relevant legislation and rules. 
• Provide coaching, mentoring and guidance to other Commission staff and contribute to a learning culture where expertise can be appropriately shared. 
• Undertake activities using regulatory powers outlined in the Aged Care Quality and Safety Act 2018, the Aged Care Quality and Safety Commission Rules 2018 (Commission Rules) and the Regulatory Powers (Standard Provisions) Act 2014.
• Publicly represent the commission, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.

What skills and capability we are looking for 

• The ability to interpret legislation. 
• Broad understanding of contemporary regulatory processes, inclusive practices and experience in leading investigations. 
• Investigation skills including the ability to exercise regulatory powers, identify non-compliance, and gather, analyse and present evidence. 
• The capacity to develop sound working relationships to understand consumer risk and escalate issues accordingly. 
• Excellent attention to detail, strong written and verbal communication skills, and adept time management skills, including the ability to produce quality reports. 
• Ability to identify opportunities for continuous improvement to achieve quality outcomes. 
• Excellent interpersonal and communication skills and the ability to establish and maintain professional relationships with key external stakeholders 
• The ability and the confidence to make sound judgements based on thorough research, problem solving, innovation and evidence-based practice, to achieve the objectives of the Commission. 
• Ability to work collaboratively with others to focussing on the operational priorities and strategic direction of the Commission 
• The ability to maintain personal resilience and wellbeing, and work flexibly in a changing environment 

Desirable qualifications or experience – one or more of the following: 

• Understanding of the Australian aged care system and the regulatory legislation underpinning it.
• Experience of working in a regulatory environment
• Certificate IV or Diploma in Government (Investigations) or equivalent

Position Notes

Salary offer will be between $89,394 - $100,849 per annum. In addition, 15.4% superannuation will be paid. 

Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Eligibility Requirements

• Only candidates who hold Australian citizenship can apply.

• Successfully completing a national police check 

• Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination (Field Staff Only) 

• A valid drivers licence

Travel Expectations

Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy. 

A current driver’s licence is essential to support the travel expectations of the role.

Contact

For further information, please contact the QAM Executive Support, Governance and Workplace Planning Team at QAM.workforceplanning@agedcarequality.gov.au.

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.  

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au. 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

How to apply

Expressions of interest close 11:59PM (AEDT/AEST) on Sunday 30 June 2024.  

Applications can be submitted below. 

Temporary Employment Register - Quality Assessment and Monitoring Group – Assistant Directors 

Executive Level 1

$109,853 - $125,288

Non-Ongoing – Full Time

Adelaide SA, Brisbane QLD, Canberra ACT, Hobart TAS, Melbourne (Box Hill) VIC, Perth WA and Sydney (Parramatta) NSW 

Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment? We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a high performing team that supports in the quality assessment and monitoring of aged care services.

The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.  

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.  

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au 

About the Quality Assessment and Monitoring Group

The Quality Assessment and Monitoring Group (The Group) is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of quality audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.  

The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations,  quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.  

Assistant Director roles in the Group need experience in 1 or more of the following capabilities: 

• Operational Support/Management
• Project Management
• Business Improvement
• Quality Assessment/Regulation/Compliance
• Quality Assurance 
• Investigations
• Complaints Management

Position duties include, but are not limited to: 

• Provide strategic director and leadership to a team, building both individual and team capacity to undertake roles efficiently and professionally and meet the expected standards of service quality and consistency. 
• Work constructively with key internal and external stakeholders and support staff to effectively manage operational priorities and implement effective change in a reform environment. 
• Manage high volumes of work to achieve business priorities and key performance indicators. 
• Be accountable for monitoring emerging issues, identifying the impact of these on the Group’s operations priorities and implementing agreed treatments. 
• Actively support and demonstrate leadership to contribute to achievement of the Commission’s strategic direction and corporate priorities. 
• Foster and support staff wellbeing and contribute towards maintaining a positive culture. 
• Exercise delegated decisions under the Commission Act and Rules based on a sound understanding and knowledge of relevant legislation (dependant on the role) and principles of effective decision making.

What skills and capability we are looking for 

• Provide strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions. 
• Deliver sound judgement, analytical skills, and ability to understand and apply legislation and make delegated decisions. 
• Build organisational capacity and responsiveness, while managing work projects to achieve results. 
• Provide high-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes. 
• Provide excellent interpersonal and oral communication skills with the ability to establish and maintain professional relationships with key external stakeholders. 
• Work collaboratively with others to focus on the operational priorities and strategic direction of the Commission. 
• Identify and respond appropriately to risk within a regulatory risk framework. 
• Deliver excellent attention to detail, strong written communication skills, and adept time management skills. 
• Deliver in depth knowledge and experience in administrative decision making or able to demonstrate a capacity to quickly acquire this knowledge. 
• Provide comprehensive understanding of contemporary regulatory investigations processes, practices, and experience in leading investigative reviews (relevant to some roles). 
• Undertake work activities with an awareness of their possible impact on strategic, political, or operational outcomes for the Commission.
• Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.
• Publicly represent the commission, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.

Position Notes

Salary offer will be between $109,853 - $125,288 per annum according to classification and depending on skills/experience. In addition, 15.4% superannuation will be paid. 

Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Eligibility Requirements

• Only candidates who hold Australian citizenship can apply.
• Successfully completing a national police check 
• Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination (Field Staff Only) 

Contact

For further information, please contact the QAM Executive Support, Governance and Workplace Planning Team at QAM.workforceplanning@agedcarequality.gov.au.

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.  

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

How to apply

Expressions of interest close 11:59PM (AEDT/AEST) on Sunday 30 June 2024.  

Applications can be submitted below. 

Temporary Employment Register - Approvals and Serious Incidents Notifications - Provider Approvals and Suitability

APS4, APS5 and APS6

Full-time, Non-Ongoing

Surry Hills and Parramatta - NSW, Melbourne - VIC, Canberra - ACT, Brisbane - QLD, Hobart - TAS, Adelaide - SA, Darwin - NT, Perth - WA. 

Are you looking to make a real difference to the quality of care provided to older people, and thrive in a varied and challenging work environment? We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join our highly skilled Provider Approvals and Suitability Team supporting in the management of applications and notifications from organisations who provide home, residential or flexible care and services.   

The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.  

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.  

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au 

About the Provider Approvals and Suitability Team

The Provider Approvals and Suitability Team delivers three important functions of the Commission:

Provider Approvals: 

• manage applications from organisations that want to be approved by the Commissioner to deliver Australian Government subsidised home, residential or flexible care and services. 
• ensure public facing information about the application process is current and understandable.
• monitor and manage Administrative Appeals Tribunal merit reviews in conjunction with the Commission’s legal team
• assess submitted applications and supporting documentation to make a recommendation to the delegate about whether they are suitable to provide Government subsidised aged care as required under s63(3) of the Aged Care Quality and Safety Commission Act 2018.

Approved Provider Notifications:

• receive and assess legislated notifications from approved providers who are required to tell us certain information such as organisational and key personnel changes as required under the Aged Care Act 1997.
• information received is assessed to determine what, if any, future steps need to be taken to ensure that no regulatory issues are present.
• update provider records and maintain key personnel information in the Government Provider Management System.
• manage enquiries from approved providers about their notification responsibilities.
• undertake review and make enquiries with approved providers including assessing and making delegate recommendations about key personnel suitability.

Governing Body Determinations:

• receive and assess applications that certain governing body responsibilities do not apply. 
• engage with approved providers to obtain information about their organisation and governance arrangements to make recommendations to the delegate.
• manage enquiries from approved providers about their governing body responsibilities as set out under the Aged Care Act and the application process.
• Provide advice to the public about the application process either directly or through public facing pathways such as the Commission’s website or the Regulatory Bulletin. 

What skills and capability we are looking for 

APS4 Administrative Officer

• Good generalist skills in communication and interpersonal interactions, both written and verbal. 
• Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders. 
• Demonstrated organisation and time management skills working under pressure. 
• Intermediate to advanced skills in MS Office Word and Excel.  
• The ability to work proactively, independently and collaboratively as part of a team, and support colleagues when required. 
• Experience in administration and/or project/service delivery roles which have required working within an identified framework to deliver outcomes. 
• Undertake effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.  

APS5 Assessor

In addition to the APS4 Administrative Officer eligibility requirements an APS5 Assessor will also have: 

• Ability to use internal systems to record and manage workloads and accurately record applicant, approved provider and key personnel information.
• Knowledge, or the ability to quickly acquire knowledge of the role and functions of the Commission to support business priorities. 
• Demonstrated ability to identify priorities to meet competing deadlines and deliver quality outcomes within set timeframes under limited supervision.
• Demonstrated ability to build and nurture professional relationships across the Commission and with external stakeholders and agencies in order to foster consultation and cooperation

APS6 Senior Assessor

In addition to the APS4 Administrative Officer and APS5 Assessor eligibility requirements, an APS6 Senior Assessor will also have: 

• Demonstrated ability to interpret and apply legislation.
• Demonstrated ability to think strategically, obtain and analyse information from diverse sources, including financial statements and applicant/approved provider operational documents, to identify and escalate risk, and produce sound, well-reasoned conclusions and recommendations
• Excellent analytical, conceptual and problem-solving skills with exceptional attention to detail and accuracy
• Ability to scan the environment and contribute to short and long term planning 
• Understanding of the role of a Commonwealth Regulator and knowledge or ability to develop knowledge of the Government’s aged care reform agenda.

Position Notes 

Salary offer will be between $74,501 - $100,849 per annum according to classification and depending on skills/experience. In addition, 15.4% superannuation will be paid. 

Salary classifications: 

APS4 $74,501 - $78,720

APS5 $79,854 - $86,359

APS6 $89,394 - $100,849

Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Eligibility

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

Provide a 600-word pitch setting out why you want the role and your skills and capabilities along with a brief resume

Contact Officer

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. For further information, please contact Danielle Aloisi, Assistant Director via email at Danielle.Aloisi@agedcarequality.gov.au. 

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Temporary Employment Register - Serious Incident Response Scheme (SIRS) - Senior SIRS Assessors

APS5

Full-time, Non-Ongoing

Surry Hills and Parramatta - NSW, Melbourne - VIC, Canberra - ACT, Brisbane - QLD, Hobart - TAS, Adelaide - SA, Darwin - NT, Perth - WA. 

About our Team

The Aged Care Quality and Safety Commission (the Commission) offers interesting and challenging work, focused on improving the lives of older people. As the single independent regulator of Australian Government-funded aged care services, the Commission plays a central role in maintaining the integrity of the aged care system.

The Serious Incident Response Scheme (SIRS)  is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022. 

The SIRS has 2 key components: 

• incident management responsibilities 
• reportable incident obligations. 

The 8 types of reportable incidents that must be reported to the Commission include: 

• Unreasonable use of force 
• Unlawful sexual contact or inappropriate sexual conduct 
• Psychological or emotional abuse 
• Stealing or financial coercion by a staff member 
• Neglect 
• Inappropriate use of restrictive practices • Unexplained absence from care / missing consumers
• Unexpected death. 

The aim of SIRS is to:

• build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety 
• require providers to review incident information to drive improvements in quality and safety 
• enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.

 SIRS Team delivers on the aim by: 

• assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk. 
• acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability 
• educating providers using the intelligence gathered from notifications. 
• ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence. 

 For more information on the SIRA program go to www.agedcarequality.gov.au/sirs

What you'll do

• Work independently and providing guidance to assess sensitive and at times confronting information as to the risk to the consumer within prescribed timeframes 
• Searching and analysing the Commission’s business systems to conduct quality risk assessments with an informed decision about the trust in the provider and potential trends 
• Communicating with aged care providers if further information is required to inform an assessment by phone or in writing 
• Exercising judgement to make decisions governed by the application of rules, regulations, best practice principles or the agency's operating instructions and procedures 
• Under limited supervision perform objective and systematic research and analysis to obtain accurate conclusions based on evidence 
• Documenting, in an accurate and timely manner, assessments and information received in respect to a notification 
• Interpret legislation, policy, procedures, and guidelines to prepare complex matters for escalation to other areas of the Commission for further action 
• Build and sustain relationships; liaises with a range of internal and external stakeholders 
• Contribute to the priorities of the team and effectively manage your workload 
• Have accountability for tasks and decisions and supports colleagues in achieving their goals through the provision of guidance and quality assurance 
• Commitment to agreed productivity goals 
• Attend, and participate in, team meetings or training when required

What skills and capability we are looking for: 

• Ability to analyse and draw accurate conclusions based on available information using guidelines and other job aids 
• Demonstrated ability to take personal responsibility for accurate completion of work that adheres to guidelines and other procedures 
• Commitment, energy, and drive to see goals are achieved 
• The ability to learn and build proficiency across different IT systems 
• Ability to remain positive and respond to work pressure in a calm manner 
• Willingness to seek and act on feedback 
• Demonstrated good communication skills including, preparing reports and briefings. 
• Demonstrated capability in making regulatory decisions.

Other considerations when applying:

• Capacity to travel, as you may be leading team members in other sites, however where possible we will look to match Team Leaders with localised teams
• Willingness be flexible with your working hours if you lead team members in varying time zones. 
• Willingness to meet vaccination requirements to perform regulatory activities that require. vaccination such as, entry to a residential aged care service 

About the Temporary Employment Register

We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment as Senior SIRS Assessors. 

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

Position Notes 

Salary offered will be between $79,854 and $86,359 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Eligibility

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

Provide a 600-word pitch setting out why you want the role and your skills and capabilities along with a brief resume

Contact Officer

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. For further information, please contact Giovanna Stonehouse, Assistant Director, on 03 9100 7018 or via email at Giovanna.Stonehouse@agedcarequality.gov.au. 

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Temporary Employment Register - Serious Incident Response Scheme (SIRS) - Team Leader Operations

APS6

Full-time, Non-Ongoing

Surry Hills and Parramatta - NSW, Melbourne - VIC, Canberra - ACT, Brisbane - QLD, Hobart - TAS, Adelaide - SA, Darwin - NT, Perth - WA. 

About our Team

The Aged Care Quality and Safety Commission (the Commission) offers interesting and challenging work, focused on improving the lives of older people. As the single independent regulator of Australian Government-funded aged care services, the Commission plays a central role in maintaining the integrity of the aged care system.

The Serious Incident Response Scheme (SIRS)  is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022. 

The SIRS has 2 key components: 

• incident management responsibilities 
• reportable incident obligations. 

The 8 types of reportable incidents that must be reported to the Commission include: 

• Unreasonable use of force 
• Unlawful sexual contact or inappropriate sexual conduct 
• Psychological or emotional abuse 
• Stealing or financial coercion by a staff member 
• Neglect 
• Inappropriate use of restrictive practices • Unexplained absence from care / missing consumers
• Unexpected death. 

The aim of SIRS is to:

• build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety 
• require providers to review incident information to drive improvements in quality and safety 
• enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.

 SIRS Team delivers on the aim by: 

• assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk. 
• acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability 
• educating providers using the intelligence gathered from notifications. 
• ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence. 

 For more information on the SIRA program go to www.agedcarequality.gov.au/sirs

What you'll do

Reporting to an Assistant Director (EL1) in the SIRS Operations, you will be responsible for:

• leading a team of 4-5 team members, including exercising HR delegations
• building and sustaining capability of team members to undertake their roles effectively, efficiently and safely
• creating a positive and collaborative culture that encourages and acts on feedback
• making regulatory decisions as outlined in the operational delegation instrument
• representing your team in decision making forums internal governance forums to identify and implement improvements to the operation of the SIRA program
• encouraging innovation and manage and lead team/s through changes in business and process improvement
• contributing to business planning, design of training, developing job aids and other supports
• build and maintain effective working relationships with other teams in the Commission to identify and respond to risk.

What skills and capability we are looking for: 

• Ability to work in an environment where you are responsible for leading a team responding to sensitive and at times confronting information.
• Demonstrated leadership experience building the capability of team members to undertake their roles effectively, efficiently, collaboratively and safely.
• Experience exercising HR delegation and sound understanding of the Enterprise Agreement and standard guidelines and procedures.
• Sound understanding of the Commission’s risk frameworks and guidelines and SIRA specific legislation, guidelines and procedures.
• Demonstrated strong communication skills including, preparing reports and briefings. 
• Demonstrated ability to build internal partnerships to deliver on the SIRA program.
• Demonstrated experience inputting into governance forums to identify and implement improvements.
• Demonstrated capability in making regulatory decisions. 
• Commitment, energy and drive to see that goals are achieved.
• Ability to remain positive and responds to pressure in a calm manner.

Other considerations when applying:

• Capacity to travel, as you may be leading team members in other sites, however where possible we will look to match Team Leaders with localised teams
• Willingness be flexible with your working hours if you lead team members in varying time zones. 
• Willingness to meet vaccination requirements to perform regulatory activities that require. vaccination such as, entry to a residential aged care service 

About the Temporary Employment Register

We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment as Team Leaders. 

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

Position Notes 

Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Eligibility

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

Provide a 600-word pitch setting out why you want the role and your skills and capabilities along with a brief resume

Contact Officer

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. For further information, please contact Giovanna Stonehouse, Assistant Director, on 03 9100 7018 or via email at Giovanna.Stonehouse@agedcarequality.gov.au. 

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Assessment Officer

APS4

 Full-time, Non-Ongoing

Brisbane, QLD; Parramatta and Surry Hills, NSW, Hobart, TAS; Darwin, NT; Perth, WA.

The Aged Care Quality and Safety Commission (the Commission) offers interesting and challenging work, focused on improving the lives of older people. As the single independent regulator of Australian Government-funded aged care services, the Commission plays a central role in maintaining the integrity of the aged care system.

We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct home care investigations and determine provider compliance including whether any requirements or sanctions need to be imposed.

We are also responsible for:

• granting approval for providers to deliver aged care services
• administering the Serious Incidents Response Scheme (SIRS)
• reducing the use of restrictive practices
• resolving complaints about services.

Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services. We have a highly skilled staff of complaints officers, compliance officers, quality assessors, general administration officers, ICT developers, educators, executives, finance and human resources officers.

We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment as an Assessment officer. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

You will be responsible for undertaking the initial assessment of reportable incidents, with the support of more senior team members, to:

• strengthen aged care systems to reduce the risk of abuse and neglect
• build providers’ skills so they can better respond to serious incidents
• enable providers to review incident information to drive improvements in quality and safety
• reduce the likelihood of preventable incidents reoccurring
• ensure people receiving aged care have the support they need.

The 8 types of reportable incidents that must be reported to the Commission include:

· Unreasonable use of force 

· Unlawful sexual contact or inappropriate sexual conduct 

· Psychological or emotional abuse 

· Stealing or financial coercion by a staff member 

· Neglect 

· Inappropriate use of restrictive practices

· Unexplained absence from care / missing consumers 

· Unexpected death 

A SIRA officer is required to undertake assessments in accordance with the Commission’s risk framework, operating procedures, and other job aids. SIRA officers are directly supported in their role by Senior Officers and Team Leaders who are responsible for more complex assessments. 

 Position Duties

Your main responsibilities will include:

• Assessing sensitive and at times confronting information within prescribed timeframes and guidelines. 
• Searching and analysing the Commission’s business systems.
• Documenting in an accurate and timely manner your assessments and recommendations.
• Communicating with aged care providers both verbally and in writing, if further information is required to inform an assessment. 
• Commitment to agreed productivity goals.
• Applying feedback to ensure quality and consistency in the assessment process.
• Attend, and participate in, team meetings or training when required.

 Position Eligibility Requirements

To be successful in this role you will need to demonstrate the following:

• Capacity to work to rostered 7.5 hours per day between 7am-7pm including, weekend and public holidays. 
• Willingness to work principally in the office during your probation period. 
• The ability to manage competing priorities and progress assigned work both individually and as part of a team.
• Good judgement and strong interpersonal skills.
• The ability to learn and build proficiency across different IT systems.
• The ability to remain positive and responds to pressure in a calm manner.
• Willingness to take personal responsibility for accurate completion of work.
• Willingness to seek and act on feedback.

Position Notes 

Salary offered will be between $74,501 and $78,720 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

 How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information: 

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

The Intelligence and Analysis section of the Commission is seeking talented people with a broad range of skills, experience, and qualifications to register for our Temporary Employment Register (TER) – Data, Reporting, Intelligence and Analysis roles.  

This TER assists with filling temporary positions (up to a possible maximum period of 2 years) in our Intelligence and Analysis section.  

 Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.

About the Section
 The Intelligence and Analysis section provides the Commission with the data, information, and intelligence it needs to deliver, assess, and tailor regulatory operations to protect the safety, health, and well-being of aged care consumers effectively and efficiently.

 We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to develop and deliver data products and services.

 Below are types of roles we may be seeking to fill within our Intelligence and Analysis Section, with the tasks and capabilities for each type of role listed. The complexity of work undertaken in these types of roles will be proportionate with the capabilities outlined in the Integrated Leadership System.

The key duties of the positions include:

Information Project roles
  Duties include, but are not limited to -
 

• Preparing complex information in plain English reports and briefs, so that it can be quickly and easily understood by a general audience. Interpreting and providing data and information to facilitate publications, executive reports, Ministerial briefs, surveys and research projects produced or undertaken by the Commission. 
• Coordinating projects and managing initiatives with key stakeholders, including identifying business needs and ensuring outcomes that align with the business needs, coordinating delivery of milestone tasks, managing schedules and monitoring for issues/risks with project deliverables, and escalating if necessary.
• Providing survey administration support, including engaging with stakeholders, questionnaire design, building of surveys in survey software, reporting on and analysing survey responses.

Capabilities required

• Project coordination or project management
• Questionnaire design
• Monitoring and evaluation 
• Report writing 

Intelligence roles
   Duties include, but are not limited to - 

• Leading the development of intelligence products, including information gathering from a variety of sources such as regulatory activities and outcomes, internal and external stakeholder engagement, open-source information, and information and intelligence from other relevant organisations (such as databases). 
• Recommending treatments/strategies in relation to the Aged Care Act and Aged Care Quality and Safety Commission Rules to address identified and validated concerns, or to inform the development of hypotheses for validation and treatment, and to support successful progress of campaign activities. 

Capabilities required

• Information collection, collation, and manipulation skills
• Analytical skills (quantitative and qualitative, ideally intelligence analysis skills)
• Report writing, and written and verbal communication skills

Information and Reporting roles
   Duties include, but are not limited to - 

• Providing timely and accurate data and information, including developing reports, infographics and presentations detailing the findings of analysis conducted for various projects. 
• Conducting routine performance reporting and designing self-service reporting to support operational areas within the Commission, responding to ad hoc requests for data and information, and providing input into ministerial and estimates briefings. 
• Interpreting and providing data and information to facilitate publications, executive reports, Ministerial briefs, and research projects produced or undertaken by the Commission. 

Capabilities required

• Excel skills
• Self-service reporting and dashboard development, including the use of Power BI

Data Analysis roles
   Duties include, but are not limited to -

• Providing technical and analytical support and capability to the Commission’s operations through developing and delivering analytics products from multiple information and data sources. 
• Performing data extraction and analysis including data modelling and statistical analysis to assist with data-driven decision making for current and future projects. 
• Contributing to the development of capability for advanced analytical techniques within the Section.  

Capabilities required

• Statistical modelling 
• Complex statistical analysis

Data Management roles
   Duties include, but are not limited to - 

• Developing and implementing frameworks, policies and operating practices relating to data governance, data management and data quality, focused on maximising the availability and use of data in strategic and day-to-day contexts. 
• Using both conceptual and technical components, with the latter including the development and application of tools and technologies to facilitate data warehousing, management and tracking. 

Capabilities required

• Data extraction, linking and transformation
• Data applications development (data collection and workflow focus) 
• Data design and evaluation (including metadata development and curation)
• Data policy development and implementation

 We encourage talented people from the following analytical professions, or with the following technical skills to apply:
 

• Quantitative and Qualitative Data Analysts 
• Information and Reporting Officers
• Data Managers 
• Statistician
• Data Scientists

Desirable technical skills (across all roles):

• PowerBI and Qlik
• PowerApps
• Microsoft Azure stack (metadata, data transformation and data analysis focus)
• R, Python and/or related statistical analysis software
• Advanced Excel skills (data integration, transformation, and macro development focus)
• SQL coding

Position Eligibility Requirements
 To be eligible for employment with the Commission, applicants must be an Australian citizen at the time an offer of employment is made. An applicant’s suitability for employment with the Commission will also be assessed through a variety of pre-employment check processes, such as: 

• Satisfactory completion of a criminal history check
• Completion of a medical declaration and pre-employment medical (where required)
• Providing evidence of qualifications (where required)
• A current security clearance or the ability to obtain security clearance at the required level. 

 Non-ongoing opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of two years.

How to Apply?

1.  Navigate to ‘Current Vacancies’ section of the careers page
 2. Click on the ‘View Temporary Employment Register”
 3. Navigate to the Data, Reporting, Intelligence and Analysis Temporary Employment Register and click Apply Now
 4. At bottom of the Advertisement, you will be asked to create an account if you are a first-time user or to sign in to complete your application.
 5. Select which position(s) you are applying for and submit your resume.
 6. Click ‘Apply Now’ when you are ready to submit your application.
 

Only completed applications will be accepted.
 

If your resume indicates you may have the required skills for a vacancy, you will be invited to provide a short, written statement of your suitability for the role and you will be invited to attend a short interview.

Contact Officer
 Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Diversity and Inclusion
 The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful, and inclusive culture for all staff.  

 The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:
 For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
 For more information on the Australian Public Service, please visit https://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and https://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code

The Aged Care Quality and Safety Commission is the national regulator of aged care services funded by the Commonwealth government. Our purpose is to protect and enhance the safety, health, well-being and quality of life of aged care consumers. We do this by approving providers’ entry to the aged care system, accrediting, assessing and monitoring aged care services against requirements, and holding services to account for meeting their obligations. We also seek to resolve complaints about aged care services. 

The Commission is seeking talented people with a broad cross section of skills, experience and qualifications to register for our Temporary Employment Register (TER). The TER assists with filling temporary positions (up to a possible maximum period of 2 years) across our Corporate Operations Group (COG) within the commission. 

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to influence outcomes and achieve results. 

About the Enterprise Governance & Corporate Operations Group

The Corporate Operations Group is comprised of key sections including: Legal Services; Finance; Business Systems; Information, Communication and Technology (ICT); Organisational Development and Capability; Strategic Capability Projects; People and Culture; Reform and Transformation Program Office (RTPO); Governance and Risk; Property and Facility Management and Audit. 

The COG supports the Commission and enables staff to deliver the Commission’s purpose by: 

• Supporting the Commission in meeting its service and compliance obligations to the Aged Care Sector, Government, and the wider community.  
• Supporting the achievement of the Commission’s strategic priorities and outcomes by providing strategic corporate advice to enable timely, effective and efficient decision making; make the best use of resources, optimises governance and risk management; and continuously working to improve safety and performance. 
• Enhancing, integrating, optimising, and developing corporate systems.  
• Proving the frameworks, guidance, performance measures oversight, risk management and support to enable the Commission to operate as a single strategy-led organisation.  
• Being a trusted business partner for every group. 

You will be required to select the Section that best matches your experience, skills and capabilities. Below are the Sections within the Corporate Operations Group. 

• People & Culture
• Finance & Procurement 
• Facilities, Fleet & Assets
• ICT Operations
• Business Systems
• Legal
• Corporate Strategy, Governance & Integrity
• Reform & Transformation Program Office

Position Eligibility Requirements 

To be eligible for employment with the Commission applicants must be an Australian citizen at the time an offer of employment is made. An applicant’s suitability for employment with the Commission will also be assessed through a variety of pre-employment check processes, such as: 

• Satisfactory completion of a criminal history check,
• Completion of a medical declaration and pre-employment medical (where required).
• Providing evidence of qualifications (where required).
• Obtaining and maintaining a minimum of a baseline security clearance (where required).

Non-ongoing opportunity will be offered for a specified term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of 2 years.

How to Apply

1. Navigate to ‘Current Vacancies’ section of the careers page. 
2. Click on the Temporary Employment Register - Corporate Operations Group - APS4- EL2 and at the bottom of the Advertisement you will be asked to create an account if you are a first-time user or to sign in to complete your application. 
3. As part of your application, you will be requested to provide a summary of your experience and attach your Resume. 
4. Click ‘Apply Now’ when you are ready to submit your application. 

Only completed applications will be accepted. 

In your application, please provide a summary of your experience in relation to the job category you have selected in no more than 600 words. 

Contact Officer

Please contact our recruitment team on (02) 9633 3262 or peopleandcultureservicedesk@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

Further Information

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. 

We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people. 

For further information about the Commission please visit https://www.agedcarequality.gov.au For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Intelligence and Analysis

The Intelligence and Analysis Group provides the Commission with the data, information, and intelligence it needs to deliver, assess, and tailor regulatory operations to protect the safety, health, and well-being of aged care consumers effectively and efficiently.

We have opportunities within the Intelligence & Analysis Group for:

• RBTIS Data Coordinator (APS6) x 2
• RBTIS Data Coordination Manager (EL1) 
• RBTIS Data Manager (EL1)

About RBTIS

The RBTIS (Risk Based Targeting and Information Sharing) tool is jointly owned by the Commission and the Department of Health and Aged Care (DoHAC). It provides risk-based targeting and information sharing dashboards bringing together information from multiple systems to provide holistic views of the data holdings for regulatory purposes. RBTIS is housed on the Qlik Sense platform.

About the positions 

RBTIS Data Coordinator

The RBTIS Data Coordinator will support the RBTIS Data Coordinator Manager with establishing and delivering a strategic development agenda for RBTIS, and the day-to-day administration of associated development and testing programs. The role includes coordination of data requirements of the Business Units across the Commission, liaison, and arrangement of meetings between the Commission and DoHAC. The role will provide the coordination and administrative support to manage all aspects of the RBTIS work including, but not limited to prioritisation of work packages, follow up of outstanding requests, coordinating the RBTIS testing of changes, as well as liaising with the RBTIS Helpdesk and processing requests for access to RBTIS Streams.

It should be noted that the primary focus of this role is on strategic planning and coordination rather than the technical development of data outputs.

RBTIS Data Coordination Manager

The RBTIS Data Coordination Manager is responsible for the development and leadership of a strategic change agenda regarding the expansion and enhancement of RBTIS. They will establish clear plans and timeframes for the implementation of changes to RBTIS to support the regulatory work of the Commission. They will build relationships with DoHAC and Commission business areas to ensure requirements are communicated and understood, and then work with DoHAC to ensure the effective translation of those requirements into data outputs. The role is responsible for understanding the relationship between the data in RBTIS and the strategic priorities of the Commission and providing advice on associated data requirements and priorities. As part of the role the Data Coordination Manager will manage and lead the RBTIS Data Coordinator(s) in their day-to-day activities.

It should be noted that the primary focus of this role is on strategic planning and coordination rather than the technical development of data outputs. 

RBTIS Data Manager

The RBTIS Data Manager will manage and oversee the effective identification, transformation, and delivery of data in RBTIS and related data systems, ensuring effective data management, data collection techniques and processes for data handling and analysis and establishment of data sharing rules. The Data Manager will oversee processes to understand, record, and visualise data as it flows from data sources to data product users, mapping and understanding the transformation the data underwent for data lineage. The Data Manager will ensure that the data governance arrangements are robust and enforced, and that robust and clear processes are in place around end-to-end data quality management.

As part of the above work, the RBTIS Data Manager will work closely with other executives and managers across various data and business streams to ensure alignment between data deliverables and broader Commission strategic priorities.

It should be noted that the primary focus of this role is data management rather than the technical development of data outputs.

Position Duties

APS6 RBTIS Data Coordinator

• Support stakeholders with engagement and coordination to interact with RBTIS.
• Provide a high quality first point with DoHAC RBTIS team and to Commission stakeholders regarding data needs, timings of changes and related administrative issues.
• Monitor requests for information, meetings, access, and timeframes for action.
• Assisting with data extraction and data mapping work to support datadriven decision making for current and future projects.
• Provide knowledge/skills transfer to other team members.
• Drive initiatives to progressively improve data and its presentation in RBTIS.
• Coordinate data requests and contribute to the development of team objectives for short term tasks and strategic planning for longer-term initiatives. 
• Other duties, as required.

RBTIS Data Coordination Manager

• Leading stakeholders and sourcing engagement and coordination to determine organisational analytics needs, delivery of analytical products, and identification of new analytics needs.
• Coordinating, managing, and developing short- and long-term analytical projects within the RBTIS platform in consultation with DoHAC and the Intelligence Services Stream Lead 
• Leading, supporting and contributing to the development of RBTIS, its infographics and presentation to support the various Commission Business Units meet their regulatory requirements. 
• Initiating and driving innovation process to tackle challenging aged care policy problems using data.   
• Providing knowledge/skills transfer to other team members.
• Developing and enhancing relationships with key functional leads across all groups within the Commission, actively managing expectations. 
• Working closely with Section and Group leadership to monitor and plan RBTIS activities. 
• Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities. 
• Other duties, as required.

RBTIS Data Manager

• Developing and implementing a strategic approach to data governance and management within RBTIS and related systems, including the development of relevant policies, procedures, and artefacts.
• Ensuring data is accurate, accessible, and secure.
• Working with stakeholders to ensure data is being used effectively to drive outcomes.
• Leading the development and maintenance of data dictionaries and data catalogues.
• Managing data quality and data lineage.
• Ensuring compliance with relevant regulations and industry standards.
• Other duties, as required.

Position Eligibility/Essential Requirements for each position 

APS6 RBTIS Data Coordinator

• Strong organisational and problem-solving skills and ability to adapt to evolving work priorities.
• Flexibility to work both independently and productively as part of a small geographically dispersed team to meet deadlines.
• Excellent communication skills both writing and oral, including the ability to support the Business Units and RBTIS testers to undertake activities.
• Willingness to maintain and extend subject matter expertise through ongoing professional development and learning opportunities outside the formal education process.
• Ability to effectively prioritise requests while maintaining high standards and accuracy.
• Demonstrated ability to engage with a range of stakeholders in a strategic way to achieve mutually beneficial outcomes. 
• Ability to identify opportunities for continuous improvement to achieve quality outcomes.
• Understand and actively demonstrate the APS Code of Conduct and Values.

RBTIS Data Coordination Manager & RBTIS Data Manager

• Strong leadership and stakeholder management with a proven ability to lead a team, drive innovation and a culture of collaboration and outcome delivery.
• Excellent negotiation and change management skills.
• Experience in managing relationships with business customers and service providers.
• Excellent interpersonal, oral, and written communication skills.
• Demonstrated ability to lead and support enhancement and/or transformation initiatives.
• Excellent data analysis capabilities and strong problem-solving skills.
• A high level, or the ability to quickly acquire understanding of the Commission’s role, its strategic objectives, processes, and people.
• Understand and actively demonstrate the APS Code of Conduct and Values.

Highly Desirable 

• Previous experience and/or qualifications in data governance, data management or related disciplines

Position Notes 

Salary offered will be APS6 $92,970 – $104,883 and EL1 $114,247 - $130,300 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps 

Applicants offered will be required to obtain and maintain a baseline security clearance.

In your online application you will be asked to provide a statement of claims against the Eligibility/Essential Requirements in no more than 800 words

Non-ongoing opportunities may be offered for varying periods up to a maximum of 24 months.

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’  www.agedcarequality.gov.au/about-us/careers/current-vacancies section of the careers page and locate the relevant job title.  All documentation relating to the roles and application process will be located here.

2. Click on APPLY NOW and you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application, you will be requested to complete a statement of claims and attach your Resume. Cover letter is optional

Please complete an online application by 11:59pm (AEST) on Thursday 2nd May 2024

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or peopleandcultureservicedesk@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

Specific questions about the role(s) can be directed to Tina Stephenson by emailing tina.stephenson@agedcarequality.gov.au with the Position title(s) in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Description

Operational Policy and Support:

The Operational Policy and Support (OP&S) section contributes to the Commission’s strategic purpose to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care by developing and providing advice on whole of Commission and function specific policy, guidance and tools that drives how we work and explains how to apply broad policy within all operational environments. The Section also contributes to the development and implementation of regulatory and aged care program reform, including policy development to operationalise legislative reform.

Purpose of position: 

The purpose of the position is to support delivery of the Commission’s work in applying policy and regulatory functions to ensure that: best practice, quality assurance and continuous improvement is implemented into decision making processes; learnings are translated into regulation and policy development; and operational areas are supported to promote quality and safety in aged care services

Position Duties

• Develop and maintain whole-of-Commission and function-specific policy, guidance, and tools to assist operational areas in applying policy to their work. 
• Provide decision-making support on complex cases, regulatory decisions, contentious issues, or ambiguous operational policy. 
• Lead the design and delivery of policy projects to support the operational areas and regulatory functions of the Commission. 
• Identify and respond appropriately to risk. 
• Work constructively with internal stakeholders and provide subject matter inputs to other areas of the Commission. 
• Manage extensive external stakeholder management responsibilities, especially with Department of Health and Aged Care and provider/peak body working groups. 
• Provide leadership and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality. 
• Work collegiately in a virtual environment in a team that works in locations across Australia.  
• Adhere to the APS Values and Code of Conduct. 

Position Eligibility Requirements

• Demonstrated experience in development of policy in an environment of strategic and/or legislative change. 
• Ability to understand and interpret aged care legislation, including what it means in operational terms for the Commission.   
• Proven ability to use clear and influential communication and negotiation skills to develop and maintain productive working relationships with internal and external stakeholders to achieve outcomes within prescribed timeframes. 
• Expert knowledge and understanding of the development of sound policy and guidance to operationalise legislative reforms.    
• Proven ability to work independently and take responsibility for managing own performance and that of the team to achieve results.   
• Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and internal stakeholder interactions in a changing environment. 
• Judgement, analytical skills, and ability to understand and apply legislation, to support the development of sound policy and guidance, and to make delegated decisions. 
• Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes. 
• Demonstrated ability to identify and respond appropriately to risk. 
• Excellent interpersonal, verbal, and written communication skills, which leverage off strong analytical and problem-solving skills, including the capacity to provide evidence-based advice.   

Position Notes 

Salary offered will be between $114,247 and $130,300 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps 

In your application, please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunities may be offered for varying periods up to a maximum of 24 months. 

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application, you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Thursday 16 May 2024

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

Specific questions about the role can be directed to Nick Holdernesse by emailing nick.holdernesse@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.