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Compliance Officer


Compliance Centre West

Ongoing & Non-Ongoing

Adelaide SA & Perth WA

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Group Responsibilities

The Aged Care Quality and Safety Commissions (Commission) Regulatory Strategy provides clarity and transparency about the Commission’s approach to regulation.  The Commission has a range of complementary functions that work to enable the Commission to help manage risks in the aged care sector and respond appropriately to incidents and departures from expected performance or outcomes.  One of these key functions is the compliance action taken to address non-compliance.

Two objectives guide the Commission in dealing with non-compliance:

  • to return the provider as quickly      as possible to compliance with its responsibilities (under the Act or a      contract) and deter future noncompliance, in order to protect the health,      welfare or interests of care recipients of aged care services; and
  • to ensure confidence in the aged      care compliance functions through timely, proportional, reliable, clearly      articulated and well documented decisions.

The paramount consideration throughout the aged care compliance process is the health, welfare or interests of current and future aged care consumers.

The Compliance Officer is required to accurately identify risk using appropriate decision tools, and form strong, well analysed and evidence-based written recommendations in accordance with relevant legislation, national policies and procedures. Discretion and judgement are required in dealing with numerous confidential and sensitive issues.

Compliance Centre Responsibilities

The Compliance Centres are responsible for operational management of aged care quality compliance matters. The Compliance Centres monitor provider compliance through a range of mechanisms, including information received from accreditation audits, reviews audits, assessment contacts, quality reviews and complaints.  This information is assessed to determine the Commission’s response based on the identified risks to care recipients.

Position Duties

Undertaking risk assessments, analysing and assessing evidence and formulating recommendations in accordance with Commission legislation, policies and guidelines.

• Manage non-compliance action in respect of an Approved Provider's failure to comply with Aged Care legislation utilising a range of administrative compliance tools.

• Supporting Senior Compliance Officers with regards to complex regulatory case matters.

• Engaging with Approved Providers regarding compliance

• Managing internal and external stakeholder relationships effectively to influence positive outcomes

• Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities.

• Managing and monitoring a case list ensuring that all relevant information and activities are recorded accurately on the Commission’s IT systems.

• Performing other duties as directed.

Position Eligibility Requirements

· Experience in applying the Commission’s risk assessment framework

· The ability to work with competing priorities and operate efficiently in a risk based regulatory environment observing the need for confidentiality and privacy.

· Ability to prepare and finalise comprehensive, well analysed and evidence-based documented written reasons for recommendations in accordance with relevant legislation, policies and procedures.

· Ability to develop and maintain relationships with external and internal stakeholders.

· Ability to effectively collaborate in a dynamic and proactive manner within a team environment and a demonstrated ability to respond enthusiastically to change.

· The ability to undertake interstate/intrastate travel as and when required.

· Prior use of NCCIMS would be helpful but not essential

Position Notes

Salary offered will be between $79,854 to $86,359 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careersby 11:59pm (local time) on February 6th  February 2023.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Specific questions about the role can be directed to Scott Rumbold by emailing scott.rumbold@agedcarequality.gov.au  with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit


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