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Position Description

We are recruiting for experienced communications professionals to contribute to supporting the aged care sector:

· Senior communications officer – health writer

· Senior communications officer – aged care reform

· Senior communications officer - internal

· Senior content editor – website

You will have a flair for writing for diverse audiences and channels and be adept at developing and implementing communications strategies focused on delivering clear outcomes.

You will have a passion for translating complex, technical content into audience-appropriate content that is engaging and informative. You will share our commitment to innovation and best practice and thrive in a busy team motivated by continuous improvement.

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to protect the safety, security and dignity of older Australians accessing aged care services.

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

The positions:

We are recruiting for 1 ongoing full-time position and 5 non-ongoing full-time positions. The non-ongoing positions will be to December 2023 with the potential to extend. The positions are:

  • Senior communications officer – health writer (1 x ongoing position). Ideally with a health communications background, you will write and edit consumer, clinician and provider resources, develop clinical education and information materials and develop and implement communications campaigns and projects.
  • Senior communications officers – aged care reform (3 x non-ongoing). You will primarily lead a range of aged care reform communications activities and programs, with a focus on writing and editing, producing quality communications products and developing and implementing diverse communications strategies and plans.
  • Senior communications officer – internal communications (1 x non-ongoing). You will primarily focus on supporting internal communications activities and products, and supporting external events including webinars and roundtables with logistics, talking points and speaker briefs.
  • Senior content editor – website (1 x non-ongoing position). You will be responsible for creating and editing content for the Commission’s website, which is currently being redeveloped. Experience in a Content Management System is not essential as training will be provided. Excellent knowledge of the APS Style manual essential.

Working within a team of communications professionals, the successful candidates will be responsible for the development, delivery and evaluation of wide-ranging communications strategies and producing quality content tailored for stakeholders across the aged care sector.

Position Duties

Each of the six communications roles will include the below responsibilities:

  • Communications design: Lead the design, delivery and evaluation of communications strategies, projects and activities
  • Content development: Produce quality content for communications products with a focus on clear, simple messaging tailored to different audiences. This includes translating complex, technical information into plain language and adopting a user-centred approach to developing content for a range of products and audiences.
  • Planning and monitoring: Contribute to communications planning and reporting, and the ongoing review of progress and priorities.
  • Editing and proofreading: Provide quality editing and proofreading services across the organisation.
  • Reporting: Collate, record and report on communications activities, providing both qualitative and quantitative information to contribute to continuous improvement.
  • Positive working relationships: Develop strong relationships with both internal and external stakeholders.
  • Contribute to overall team performance: Actively contribute to the strategic development and implementation of the Commission’s communications program and team culture.

Position Eligibility Requirements

  • Demonstrated experience in the design, development and delivery of communications products and activities.
  • Demonstrated experience in the development and delivery of complex communications projects.
  • Excellent attention to detail, proof-reading and copy-editing skills (strong grammar and spelling) including experience in translating complex information into plain English.
  • Excellent communication skills, including the ability to develop productive working relationships with both internal and external stakeholders.
  • Demonstrated initiative in identifying and resolving problems or complex issues and working collaboratively to develop solutions.
  • Demonstrated ability to meet deadlines while balancing competing tasks and priorities.
  • Bachelor’s degree in Communications, Public Relations, Journalism or similar field and/or minimum 5 years’ experience in similar roles.
  • Experience in health and/or consumer communications is desirable.

Position Notes

Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please indicate your preferred role and provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunities will be offered to December 2023 with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careersby 11:59pm (local time) on Sunday 12th February 2023

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Suzi Clark – Director, Communications via suzi.clark@agedcarequality.gov.au with position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Aged Care Quality and Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit


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