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The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

Working closely with the recruitment advisors and Business Partners the Recruitment Coordinator will support the recruitment team in coordinating administrative, recruitment and onboarding/offboarding processes.

Position Duties

· Managing the Recruitment and HR Services mailbox. Handle and/or refer telephone enquiries regarding recruitment and other employment related services matters

· Scheduling interviews and liaising with Hiring Managers.

· Actively maintain, update and navigate records and data management systems to resolve and process recruitment enquires and requests.

· Provide information and advice on recruitment requests on the respective legislative framework in line with internal process

· Demonstrate accuracy and efficiency, with the ability to prioritise and manage own workload

· Provide high level administration by utilising technology applications and systems confidently to deliver efficient and effective service. Applications include relevant HR Systems, SAP and MS Office/Teams

· Co-ordinating and managing on-boarding and off-boarding processes including contingent workers.

· Provide administrative support services including the processing of documentation associated with
new hires within the respective portfolios, good customer service whilst maintaining a high standard of
confidentiality and privacy.

Position Eligibility Requirements

· Demonstrated experience in recruitment, administration, or similar transactional roles, including the ability to maintain a sustained level of concentration in high volume processing activities to ensure accuracy.

· Developed computer literacy skills, including the capacity to effectively learn and utilise Microsoft Office/Teams and other professional applications.

· Demonstrated organisational skills, including the capability to plan and prioritise work tasks, and manage concurrent activities in order to meet deadlines

· Demonstrated verbal, written and interpersonal communication skills.

· Demonstrated commitment to the provision of focused quality customer service, including identifying needs and managing expectations.

· Problem solving skills, including the capacity to interpret procedures, and exercise initiative, judgement and discretion, when appropriate.

· Demonstrated ability to work effectively both independently and collaboratively as part of a team with limited supervision.

Key Challenges:

· A key challenge for the recruitment coordinator will be the need to learn new information including policies and procedures in order to provide information and advice as a first level response function and to demonstrate initiative in dealing with new matters in various areas.

· The recruitment coordinator will be challenged by the need to meet competing priorities, which may have a range of deadlines to achieve outcomes without direct supervision. The position holder must have the ability to exercise judgement and discretion while maintaining confidentiality.

Position Notes

Salary offered will be between $77,528 to $83,844 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on Sunday, 11th December 2022.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Iana Jerdetski by emailing iana.jerdetski@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit


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