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The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019 as the national regulator of Commonwealth-funded aged care services.  The Commission is the primary point of contact for consumers and providers in relation to aged care quality and safety.  We aspire to supporting a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Purpose and Role

The Commission’s purpose is to protect and enhance the safety, health, well-being and quality of life of aged care consumers.  We pursue this purpose in many different ways.  We engage with and provide information to aged care consumers and their families to ensure that they have an influential voice in the Commission’s work, and to support their self-advocacy.  We also seek to resolve their complaints about the aged care services they use.  

Our relationship with aged care providers is also important.  We engage with and offer information, guidance and education via multiple channels to providers to ensure that they are aware of their legal obligations and understand what is expected of them in delivering best practice aged care.  

The Commission has responsibility for assessing and deciding on applications for approved provider status, and then independently accrediting, monitoring, assessing and (where necessary) investigating aged care services operated by approved providers.  Where we identify non-compliance by a provider with the Aged Care Quality Standards or other legal obligations, we can take regulatory action to require the provider to address the areas of non-compliance.  The action we take is proportionate to the level of assessed risk of harm to consumers.


The Commission’s vision is for older Australians to trust and have confidence that aged care services protect and enhance their safety, health, well-being and quality of life.


Our values define who we are, shape our culture and the behaviours, practices and mindset of our people. As an Australian public service agency, we share the values of the broader public service, including impartiality, commitment to service, accountability, respect and ethical behaviour. The priorities of safety, quality and informed consumer choice are at the heart of Australian aged care reform.

The Commission is committed to fostering a workplace culture that builds respect, fosters inclusiveness and promotes diversity. 

 About the Office of the Commissioner

The Office of the Commissioner provides support to the Commissioner in fulfilling her functions under the Aged Care Quality and Safety Commission Act. The Office comprises an Executive Officer (EL1) and an Executive Assistant who have complementary roles.  

The Commissioner’s principal office is in Canberra, and she often travels interstate and works for short periods in Commission offices in other capital cities. The Commissioner’s Executive Assistant is based in the Canberra office and must be able to work effectively with colleagues across all offices.  Infrequent interstate travel may be required. 

Position Duties

The role-specific duties are to provide a range of executive support and administrative services to the Commissioner and Commissioner’s office, including but not limited to:

  • Acting as the first point of contact for the Commissioner, including receiving and making phone calls, arranging meetings, making videoconference bookings, greeting visitors, organising catering and other logistics.
  • Providing high level administrative support to the Commissioner including having responsibility for managing:- 

              -Scheduling and logistics of meetings / Diary management

              -Travel arrangements 

              -Preparations for meetings

              -Follow-up actions from meetings

  • Assisting the Executive Officer to:

              -Draft material for the Commissioner, including internal and external correspondence, emails, briefs, speeches, presentations (including undertaking related research).

              -Provide secretariat support for weekly Executive Leadership Group meetings, including compiling the agenda, disseminating papers, taking minutes and following up actions.

              -Manage corporate events, including regular meetings of the National Leadership Group.

  • Developing systems, procedures and controls for quality assurance and to ensure well-managed, monitored and timely workflow .
  • Coordinating, tracking and responding as appropriate to incoming correspondence and other documents.
  • Working as part of a high performing two-person team to facilitate and support effective communication among Commission executives.
  • Providing support to the Administration Officer stationed in the Canberra office where required.
  • Establishing strong working relationships across all offices.
  • Ensuring the completion of urgent information requests received by the Office of the Commissioner, in the absence of the Executive Officer.
  • Representing the Commission and Commissioner’s office in a professional, respectful and courteous manner.

All Employees are expected to: 

  • Adhere to the APS Values and Code of Conduct.
  • Comply with the Commission’s policies and procedures. 
  • Knowledge and demonstrated application of the principles and practices of workplace diversity, workplace participation and a safe working environment. 

Position Eligibility Requirements- Selection Criteria


  • High level competence and capability in undertaking a diverse range of organisational and administrative tasks, as successfully demonstrated in similar previous position(s)
  • Demonstrated proficiency in written and verbal communication skills, including the ability to concisely summarise information
  • Well-developed interpersonal skills
  • Proven track record in engaging effectively with a range of stakeholders, both internally and externally
  • Demonstrated ability to set priorities, meet deadlines and work effectively under pressure, in a small team environment
  • Ability to communicate with influence and work collaboratively to resolve complex issues
  • Ability and interest in proactively identifying and pursuing opportunities to better support the Commissioner


  • Knowledge and experience of government processes.

Position Notes

Salary offered will be between $86,790 to $97,912 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application please provide a statement of claims against the eligibility requirements in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future vacancies on an ongoing basis.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on Monday, 3rd October 2022.  

Only completed applications will be accepted. 

Contact Officer: Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can also be directed by emailing recruitment@agedcarequality.gov.au  with Position title in the subject line.

Further information: For further information about the Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

Diversity: The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge that Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

Pre-Existing Injury: Prior to any person being appointed to this position, it will be required that they disclose full details of any pre-existing injuries or disease that might be affected by employment in this position.

National Police Check: It is a condition of employment to provide the Commission with a current National Police Certificate every three years.

Capabilities for the role: The APS Integrated Leadership System Framework applies to this position. 

For more information on the Australian Public Service, please visit https://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Parliamentary_Library/pubs/BriefingBook46p/APS

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