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Senior Quality Assessor
APS6
$93,169 - $105,068 + 15.4% Superannuation
Non-Ongoing/Ongoing
Sydney (Parramatta) NSW, Hobart TAS, Canberra ACT, Brisbane QLD, Perth WA, Melbourne (Box Hill) VIC, Adelaide SA
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Team
The Quality Assessment and Monitoring Group is responsible for quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, accreditation and reaccreditation audits of residential aged care services, quality audits of home services, and investigations into triaged reports of serious incidents in aged care services.
About the Role
As a Senior Quality Assessor in the Quality Assessment and Monitoring Group, you will:
- Visit aged care services, either as part of a team or individually, to assess the service’s performance and compliance with the Aged Care Quality Standards.
- Engage with aged care service providers to find and collect information and evidence, actively follow through on lines of enquiry, and conduct interviews with service staff and management.
- Conduct in person or telephone-based interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service.
- Collect and analyse evidence to record performance audit and assessment findings in written reports, using the Commission’s IT applications.
- Prepare well-reasoned and accurate reports for a delegate, which may be published, following an assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.
- Predominantly be based in the field with over-night travel required regularly, undertaking visits to aged care services across each state and territory, including visiting communities where aged care services are provided.
- Other duties as required.
Position Eligibility Requirements (Selection Criteria):
Our ideal candidates will demonstrate their capability against the following selection criteria:
- Critically analyse information to prepare comprehensive, evidence-based reports which clearly and concisely document their reasoning and recommendations.
- Manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
- Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.
- Work as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.
- Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.
- Publicly represent the commission, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.
Position Notes:
- Salary offered will be between $93,169 - $105,068 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
- Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
- Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
- Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application you will be required to respond to four questions which will demonstrate how your skills, knowledge, experience, and qualifications make you the best person for the job and to perform at the relevant classification level. The word limit for each question is 250 words and you will also need to provide a copy of your CV.
Please complete the application and submit by 11:59pm AEST on Sunday 28 April 2024.
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to QAM Workforce Planning Team by emailing QAM.workforceplanning@agedcarequality.gov.au with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful, and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing, and quality of life of aged care consumers.
Further information
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code
Assistant Director, Serious Incident Response Scheme
Executive Level 1
$114,247 - $130,300 + 15.4% superannuation
Non-Ongoing/Ongoing
Hobart - TAS, Sydney - NSW, Brisbane - QLD, Melbourne - VIC, Darwin - NT, Perth – WA and Canberra - ACT
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Team
The SIRS is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022.
The SIRS has 2 key components:
- incident management responsibilities
- reportable incident obligations.
The 8 types of reportable incidents that must be reported to the Commission include:
- Unreasonable use of force
- Unlawful sexual contact or inappropriate sexual conduct
- Psychological or emotional abuse
- Stealing or financial coercion by a staff member
- Neglect
- Inappropriate use of restrictive practices
- Unexplained absence from care / missing consumers
- Unexpected death.
The aim of SIRS is to:
- build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety
- require providers to review incident information to drive improvements in quality and safety
- enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.
SIRS team delivers on the aim by:
- assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk.
- acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability.
- educating providers using the intelligence gathered from notifications.
- ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence.
- For more information on the SIRA program go to www.agedcarequality.gov.au/sirs.
About the Role
Reporting to the Director of Operations, Serious Incident Response Scheme, you will be responsible for:
- Implement and deliver the SIRS regulatory program and ensure outcomes align with performance indicators, policies and procedures.
- Lead and manage the daily operations of a team in a high-paced environment.
- Make positive ongoing contribution to the achievement of the Commission’s strategic goals.
- Responsible for driving quality assurance and continuous improvement.
- Cultivates productive working relationships with internal and external stakeholders.
- Exemplifies resilience, personal drive and integrity.
- Ensure appropriate management and use of data and intelligence to inform risk-based decision making, resourcing and strategic outcomes.
- Achieve results through building organizational capability, implementing risk mitigation strategies and supporting change.
- Manage complex case coordination including writing case reports and coordinating information sharing across the Commission.
Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:
- Extensive experience managing and leading teams remotely through periods of change.Track record of delivery by building confidence and capability; and addressing barriers to succeed.
- Expert knowledge and understanding of complex case coordination matters or ability to quickly acquire.
- Extensive experience in implementing, driving and measuring quality assurance and continuous improvement initiatives.
- Ability to analyse complex information including interpretation and application of legislation.
- Excellent communication skills including demonstrated experience working collaboratively with a diverse range of internal and external stakeholders for results.
- Ability to manage sensitive and sometimes confronting information.
- The successful applicant is required to be fully influenza and Covid-19 vaccinated.
Other considerations when applying:
- Capacity to travel when business needs require.
- Willingness to be flexible with your working hours to accommodate for varying time zones.
Position Notes:
- Salary offered will be between $114,247 - $130,300 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
- Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
- Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
- Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 1000-words, including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by Wednesday 8th May 2024, 11:59PM AEST
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Giovanna Stonehouse by emailing Giovanna.stonehouse@agedcarequality.gov.au with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful, and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing, and quality of life of aged care consumers.
Further information
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code
Director, Banning Orders
Executive Level 2
$136,307 - $161,381 + 15.4% superannuation
Non-Ongoing/Ongoing
Sydney (Parramatta) NSW, Hobart TAS, Canberra ACT, Brisbane QLD, Perth WA, Melbourne (Box Hill) VIC, Adelaide SA
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Team
The Quality Assessment and Monitoring Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services and flexible aged care services, responding to reported serious incidents and investigating worker regulation obligations. Additional enabling functions include infection control monitoring, responding to complaints regarding our performance, and administration of quality assessor registration requirements.
About the Role
As Director - Banning Orders, in the Worker Regulation & Incident Investigations Team (WRIIT)of the Quality Assessment and Monitoring Group, you will:
- Undertake the duties of the delegate for enforcement related decision making, including making banning orders, the issuing of infringement notices and approving other compellable notices to assist the investigation function of WRIIT.
- Provide technical advice to the Director WRIIT on the operational impact and implementation of the Commission’s administrative, civil, and criminal enforcement responses.
- Liaise with Commission’s legal team on the relevant legislation and powers available to the WRIIT to perform its investigations.
- Contribute to the development of key policy, and practice documents, to support the functions of the WRIIT, including the enforcement function.
- Contribute to the ongoing training requirements for WRIIT members to embed operational activities as business as usual for investigation matters.
- Maintain the banning order register, including ensuring that information is appropriately published in a timely manner.
- Actively contributing to the Commission’s strategic directions and achievements against our corporate priorities.
- Foster and support staff wellbeing and providing opportunities for coaching and supervision and contributing towards maintaining an enthusiastic and safe workplace culture.
- Adhere to the APS Values and Code of Conduct.
Position Eligibility Requirements (Selection Criteria)
To be successful in this role you will need to demonstrate the following:
- Provide comprehensive understanding of contemporary regulatory investigations processes and practices.
- Deliver in depth knowledge and experience in administrative decision making or be able to demonstrate a capacity to quickly acquire this knowledge.
- Provide strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and external stakeholder interactions.
- Deliver sound judgement, analytical skills, and ability to understand and apply legislation and make delegated decisions.
- Build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes.
- Respond positively to change and take responsibility for managing work projects to achieve results.
- Provide high-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes.
- Provide excellent interpersonal and oral communication skills with the ability to establish and maintain professional relationships with key external stakeholders.
- Work collaboratively with others to focusing on the operational priorities and strategic direction of the Commission.
- Deliver excellent attention to detail, strong written communication skills, and adept time management skills.
- Undertake work activities with an awareness of their possible impact on strategic, political, or operational outcomes for the Commission.
- Understand and comply with legislative, policy and regulatory frameworks, such as the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards.
- Publicly represent the Aged Care Quality and Safety Commission, acting professionally (including adhering to APS Values & Code of Conduct and operating within the boundaries of organisational processes and legal and public policy directions.
Mandatory qualification
- Diploma in Government (Investigations) or equivalent
Position Notes
- Salary offered will be between $136,307 - $161,381 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
- Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
- Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
- Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide a 1 page statement of claims against the position eligibility requirements (selection criteria), including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by Wednesday 24 April 2024, 11:59PM AEST.
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to QAM Workforce Planning Team by emailing QAMWorkforceplanning@agedcarequality.gov.au with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful, and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing, and quality of life of aged care consumers.
Further information
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
Operational Policy and Support
The Operational Policy and Support (OP&S) section of the Commission is seeking applications for a full time ongoing Senior Policy Officer in any one of our offices - Sydney, Canberra, Melbourne, Adelaide, Brisbane, Perth or Hobart.
As a section of the Regulatory Policy and Intelligence Group, OP&S contributes to the Commission’s strategic purpose to protect and enhance the safety, health, well-being, and quality of life of people receiving aged care by developing and providing advice on whole-of-Commission and function-specific policy, guidance and tools that drives how we work and explains how to apply broad policy within all operational environments. The Section also contributes to the development and implementation of regulatory and aged care program reform, including policy development to operationalise legislative reform.
Position Description
The Senior Policy Officer role provides high level, strategic operational policy advice and support, with a focus on ensuring best practice, quality assurance and continuous improvement is implemented into decision making processes and that lessons are translated into regulatory policy development. In the context of a significant aged care legislative reform agenda, there may be specialist Senior Policy Officer roles who will provide strategic legislative policy advice and regulatory policy operationalisation expertise to support reform implementation. The Section’s approach to understanding effective regulation is evidence and risk-based, strategic, coordinated and line with best practice. Improving the quality and safety of care and service delivery to consumers is at the centre of our operations.
Workflow in the Section is dynamic and requires a flexible approach to adapt to rapidly changing priorities.
Position Duties
- Provide high level policy support to inform operationalisation of the legislative reform program and to support the Commission’s ongoing operational areas and regulatory functions through:
- Providing policy advice on relevant legislation, standards, and sector information
- Researching and drafting high-level communications, including briefing documents, for a range of audiences about complex policy, procedural and legal topics
- Supporting the implementation of improvements to Commission regulatory functions, such as compliance, risk-based monitoring, and Home Care Services regulation
- Developing policy and operational guidance documents for consideration by other team members
- Supporting co-design and reviewing guidance material on policy and procedural changes with operational subject matter experts.
- Work collaboratively with internal and external stakeholders to build and maintain positive working relationships and respond to all enquiries and requests in a positive and timely manner.
- Mentor other staff and share information for the purpose of ensuring knowledge transfer and a common understanding of Commission legislation, Aged Care Quality Standards, Regulatory Strategy, and organisational goals.
- Work effectively and flexibly as a team member to accomplish organisational goals in a virtual environment in a team that works in office locations across Australia.
- Represent the Commission with credibility and professionalism.
- Adhere to the APS Values and Code of Conduct.
Position Eligibility Requirements
- Ability to anticipate and identify policy issues, and evaluate risks relating to policy development and implementation
- Ability to undertake independent research
- Display sound judgement, analytical skills, and the demonstrated ability to understand legislation and support the development of sound policy and guidance
- High-level analytical and problem-solving skills
- Capacity to manage internal and external stakeholders as well as external suppliers
- Highly developed verbal and written communication skills and a demonstrated ability to communicate information coherently and concisely to a diverse audience
- Effective organisational and time management skills to plan and deliver identified priorities
- Ability to work effectively without supervision and to guide team members
- High-level proficiency in systems such as Microsoft and Adobe e.g., Excel, Word, PowerPoint, SharePoint, Teams or similar
Position Notes
Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
*Note; these figures do not include the newly agreed APS Enterprise Agreement bargaining pay offer.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
In your application, please provide a statement of claims against the Eligibility Requirements in no more than 600 words.
Merit Pool established through this selection process may be used to fill current or future ongoing and non-ongoing vacancies.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application, you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.
Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time), 17 April 2024.
Only completed applications will be accepted.
Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Specific questions about the role can be directed to Catherine Spiller by emailing catherine.Spiller@agedcarequality.gov.au with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful, and inclusive culture for all staff.
The Commission recognises the richness of First Nations cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
Further information:
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.
For more information on the Australian Public Service, please visit
https://legacy.apsc.gov.au/cracking-code
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
Position Description
The work of the Sector Capability and Regulatory Strategy Division (SCRSD) is vital to the purpose of the Commission to protect and enhance the safety, health, well-being, and quality of life of aged care consumers. We are leading the Commission’s readiness program to support the implementation of the government’s aged care reform agenda including the implementation of the new Aged Care Act, regulatory framework and strengthened Quality Standards
Communication, sector education, engagement and our media presence play a key part in the Commission’s regulatory strategy through the prevention of harm. Our work supports older Australians to know what to expect from their care experience and helps providers understand their regulatory obligations. Importantly we are also playing an increasing role in supporting uplift in sector capability including helping the sector to prepare for the aged care regulatory reform program and building governing body capability through the Governing for Reform in Aged Care program.
We design the regulatory strategy and the operational policies that set the strategic direction and guide the delivery of our regulatory operations. We produce high value intelligence, analysis and data that supports risk-based regulation and timely decision making. We support whole of Commission responses to risk issues through the development of regulatory policy responses and delivery of campaigns. We facilitate sector performance through sharing information with providers and consumers including service compliance ratings, sector performance reporting and insight reports. We build transparency and trust in the Commission through reviewing regulatory decisions.
Purpose of position:
The Executive Officer provides leadership in coordinating the activities of the SCRSD. The Executive Officer supports the Assistant Commissioner to ensure activities across the group are coordinated and integrated appropriately with the broader activities of the Commission.
The successful applicant must have excellent leadership skills, a well-developed understanding of SCRSD’s role and its place within the Commission’s regulatory framework. Excellent communication skills, strong attention to detail and ability to manage competing deadlines, combined with superior analytical and organisational skills, the ability to work collaboratively with colleagues across the Commission and build a positive team culture.
Position Duties
The Executive Officer to the Assistant Commissioner is primarily responsible for:
- Providing leadership in coordinating activities across Sector Capability and Regulatory Strategy Division on behalf of the Assistant Commissioner, involving the appropriate staff and stakeholders for increased effectiveness of the group
- Co-ordinating and drafting division input into briefings, senate estimates, ministerial briefings and other requests for input/information
- Supporting the Division’s leadership team with the day-to-day operations of the division and ensure risks are managed and work undertaken in accordance with agreed priorities and requirements
- Facilitating the delivery of accurate and timely agenda and minutes including the coordination and management of the reporting actions and oversee the provision of secretariat support and planning for SCRSD’s meetings
- Support the Assistant Commissioner, and Executive Directors to manage and monitor the division’s budget including tracking and reporting on budgets, project expenditure, procurement and workforce plans
- Preparing and coordinating through relevant staff, organisational activities requiring participation, involvement, or responses by the Assistant Commissioner, including presentations and participation in events
- Resolving enquiries referred to the Assistant Commissioner and preparing written responses
- Liaising and negotiating as required, to make internal and external recommendations
- Providing a high-level of customer service to both internal and external stakeholders with respect to the Assistant Commissioner’s operational requirements
- Develop and deliver strategic projects for the group as required
- Working in close collaboration with the Executive Assistant to the Assistant Commissioner
- Represent the Assistant Commissioner in a professional, respectful, and courteous manner, developing and enhancing relationships with key internal and external stakeholders
Position Eligibility Requirements
- Demonstrated experience in a public sector role and understanding of the Commission’s role as an end-to- end regulator
- Proactive ownership of the role, identifying opportunities to make a difference to SCRSD and the Commission
- Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders
- Capacity to work in a busy environment, working with competing priorities and ability to effectively manage and prioritise workload to deliver agreed outcome
- Highly developed written and oral communication skills and demonstrated ability to communicate information coherently and concisely to a range of audiences including drafting correspondence, reports, briefing, meeting records and presentations
- Demonstrated strategic, planning, analytical and problem-solving skills, including the ability to assess and manage risk
- Understand and actively demonstrate the APS Code of Conduct and Values.
Position Notes
Salary offered will be between $109,853 and $125,288 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
*Note: these figures do not include the newly agreed APS Enterprise Agreement bargaining pay offer.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
In your application, please provide a statement of claims against the Eligibility Requirements in no more than 600 words.
Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application, you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.
Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Sunday 21 April 2024.
Only completed applications will be accepted.
Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Specific questions about the role can be directed to Elizabeth Huntly by emailing Elizabeth.huntly@agedcarequality.gov.au with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and
Temporary Employment Register - Quality Assessment and Monitoring Group - Operations
APS4, APS5, APS6
$74,501 - $100,849
Non-Ongoing – Full Time
All Commission Locations
Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment? We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a highly skilled Operations team who are responsible for planning and coordinating the delivery of regulatory activities on behalf of the Aged Care Quality and Safety Commission.
The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment.
Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
About the Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Quality Assessment and Monitoring Group
The Quality Assessment and Monitoring Group (The Group) is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.
The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.
Operations roles in the Quality Assessment and Monitoring Group need experience in 1 or more of the following capabilities:
- Operational Support/Management
- Project Management
- Business Improvement
- Regulation/Compliance
- Quality Assurance
- Complaints Management
- Procurement/Recruitment
What skills and capability we are looking for
APS4 Operations Support Officer
- Good generalist skills in communication and interpersonal interactions, both written and verbal.
- Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
- Demonstrated organisation and time management skills working under pressure.
- Intermediate to advanced skills in MS Office Word and Excel.
- The ability to work both independently and collaboratively as part of a small team.
- Experience in administration and/or project/service delivery roles which have required working within an identified framework to deliver outcomes.
- Undertake effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.
APS5 Operations Officer
In addition to the APS4 Operations Support Officer eligibility requirements an APS5 Operations Support officers will also have:
- Strong and generalist skills in communication and interpersonal interactions, both written and verbal.
- The ability to work effectively with limited supervision, apply good judgement and show initiative.
- The ability to provide support to a team and introduce and respond to change and uncertainty in a positive manner.
- Skills to proactively anticipate needs and priorities and reliably respond to urgent requests.
- Advanced skills in MS Office Word and Excel.
APS6 Senior Operations Officer
In addition to the APS4 Operations Support Officer and APS5 Operations Officer eligibility requirements an APS6 Senior Operations Support officers will also have:
- Excellent generalist oral and written communication skills supporting an ability to produce concise written documentation.
- The ability to effectively manage interpersonal relationships and communicate with influence with internal and external stakeholders.
- Strong analytical skills and the ability to make sound operational decisions.
- A strong understanding of legislative, policy and regulatory frameworks, in particular the Aged Care Quality and Safety Commission Act 2018, Aged Care Quality and Safety Commission Rules 2018, administrative decision-making principles and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge.
- Experience in quality management, continuous improvement, process design or process improvement with high level attention to detail, accuracy and thoroughness in work undertaken.
- Demonstrated ability to respond positively to change, take responsibility for managing work initiatives and the ability to build capability and provide support to teams.
Position Notes
Salary offer will be between $74,501 - $100,849 per annum according to classification and depending on skills/experience. In addition, 15.4% superannuation will be paid.
Salary classifications:
APS4 $74,501 - $78,720
APS5 $79,854 - $86,359
APS6 $89,394 - $100,849
Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.
Eligibility Requirements
- Only candidates who hold Australian citizenship can apply.
- Successfully completing a national police check
- Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination (Field Staff Only)
Contact
For further information, please contact the QAM Executive Support, Governance and Workplace Planning Team at QAM.workforceplanning@agedcarequality.gov.au.
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Diversity and Inclusion
The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.
Further information
For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
How to apply
Expressions of interest close 11:59PM (AEDT/AEST) on Sunday 30 June 2024.
Applications can be submitted below.
Temporary Employment Register - Quality Assessment and Monitoring Group – Senior Quality Assessors
APS6/SQS
$89,586 - $101,027
Non-Ongoing – Full Time
Adelaide SA, Brisbane QLD, Canberra ACT, Hobart TAS, Melbourne (Box Hill) VIC, Perth WA and Sydney (Parramatta) NSW
Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment? We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a highly skilled team of field officers who are responsible for the assessment and monitoring of the performance of aged care services.
The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment.
Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
About the Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au.
About the Quality Assessment and Monitoring Group
The Quality Assessment and Monitoring Group (The Group) is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of quality audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.
The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.
Senior Quality Assessors
We are looking for the right people to join our high performing team who are responsible for assessing and monitoring the performance of individual aged care providers compliance (residential, home care and flexible care) against the Aged Care Quality Standards.
Senior Quality Assessor roles are predominantly field based positions with over-night travel commonly required, with assessors undertaking visits to aged care services across each state and territory, including visiting communities where aged care services are provided. Flex-time is available to support management of travel expectations of the role.
Successful candidates will be provided training through a comprehensive training program which must be successfully completed for the candidate to be eligible for registration as a Senior Quality Assessor. Registration is an essential requirement to be engaged as a Senior Quality Assessor. Following initial registration, Quality Assessors are required to undertake 15 hours of professional development each year and to apply for annual re-registration.
Position duties include, but are not limited to:
- Visit aged care services, either as part of a team or individually, to assess the service’s performance and compliance with the Aged Care Quality Standards.
- Engage with aged care service providers to find and collect information and evidence, actively follow through on lines of enquiry, and conduct interviews with service staff and management.
- Conduct in person or telephone-based interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service.
- Collect and analyse evidence to record performance audit and assessment findings in written reports, using the Commission’s IT applications.
- Prepare well-reasoned and accurate reports for a delegate, which may be published, following an assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.
What skills and capability we are looking for
- Critically analyse information to prepare comprehensive, evidence-based reports which clearly and concisely document their reasoning and recommendations.
- Manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
- Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.
- Work as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.
- Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.
- Publicly represent the commission, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.
Position Notes
Salary offer will be between $89,586 - $101,027 per annum according to classification and depending on skills/experience. In addition, 15.4% superannuation will be paid.
Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.
Eligibility Requirements
• Only candidates who hold Australian citizenship can apply.
• Successfully completing a national police check
• Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination (Field Staff Only)
• A valid drivers licence
Travel Expectations
Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy.
A current driver’s licence is essential to support the travel expectations of the role.
Contact
For further information, please contact the QAM Executive Support, Governance and Workplace Planning Team at QAM.workforceplanning@agedcarequality.gov.au.
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Diversity and Inclusion
The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.
Further information
For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au.
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
How to apply
Expressions of interest close 11:59PM (AEDT/AEST) on Sunday 30 June 2024.
Applications can be submitted below.
Temporary Employment Register - Quality Assessment and Monitoring Group – Senior Investigations Officer
APS6
$89,394 - $100,849
Non-Ongoing – Full Time
Work Regulation & Incident Investigations Team (WRIIT)
Adelaide SA, Brisbane QLD, Canberra ACT, Melbourne (Box Hill) VIC, Perth WA and Sydney (Parramatta) NSW
Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment? We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a highly skilled team of field officers who are responsible conducting investigations into suspected non-compliance with worker regulation legislation and quality of care principles relating to reportable incidents.
The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment.
Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
About the Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au.
About the Quality Assessment and Monitoring Group
The Quality Assessment and Monitoring Group (The Group) is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of quality audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.
The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.
Senior Investigations Officers
Senior Investigations Officer are regulatory officers who conduct field-based investigations into suspected non-compliance with worker regulation legislation and quality of care principles relating to reportable incidents including the use of restrictive practices under the Serious Incidents Response Scheme (SIRS).
Position duties include, but are not limited to:
- Plan, participate in, and lead investigations into non-compliance with the Aged Care Act 1997 (Aged Care Act), relating to the SIRS program and worker regulation reforms (code of conduct).
- Conduct risk assessments in line with the Commission’s risk matrix to identify ongoing risks to aged care consumers based upon alleged/identified non-compliance.
- Investigations will include review of information and documents, interviewing staff, consumers, their representatives and other relevant persons, observations on site, underpinned by the Australian Government Investigations Standards.
- Collect, secure, and manage confidential information and evidential material gathered during investigations and other compliance activities.
- Produce high quality investigations reports to help guide regulatory responses, and support reasons for decisions on remedial actions required.
- Work collaboratively with legal officers and other advisors in the development of compliance and enforcement responses and briefs of evidence.
- Prepare briefs of evidence to support administrative action, civil proceedings and criminal prosecutions.
- Work collaboratively with other agencies or authorities and where appropriate refer matters to them under the relevant jurisdictional law.
- Participate in the delivery of education opportunities to inform and educate aged care providers and clients and the public about the Commissioner’s functions and the requirements of relevant legislation and rules.
- Provide coaching, mentoring and guidance to other Commission staff and contribute to a learning culture where expertise can be appropriately shared.
- Undertake activities using regulatory powers outlined in the Aged Care Quality and Safety Act 2018, the Aged Care Quality and Safety Commission Rules 2018 (Commission Rules) and the Regulatory Powers (Standard Provisions) Act 2014.
- Publicly represent the commission, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.
What skills and capability we are looking for
- The ability to interpret legislation.
- Broad understanding of contemporary regulatory processes, inclusive practices and experience in leading investigations.
- Investigation skills including the ability to exercise regulatory powers, identify non-compliance, and gather, analyse and present evidence.
- The capacity to develop sound working relationships to understand consumer risk and escalate issues accordingly.
- Excellent attention to detail, strong written and verbal communication skills, and adept time management skills, including the ability to produce quality reports.
- Ability to identify opportunities for continuous improvement to achieve quality outcomes.
- Excellent interpersonal and communication skills and the ability to establish and maintain professional relationships with key external stakeholders
- The ability and the confidence to make sound judgements based on thorough research, problem solving, innovation and evidence-based practice, to achieve the objectives of the Commission.
- Ability to work collaboratively with others to focussing on the operational priorities and strategic direction of the Commission
- The ability to maintain personal resilience and wellbeing, and work flexibly in a changing environment
Desirable qualifications or experience – one or more of the following:
- Understanding of the Australian aged care system and the regulatory legislation underpinning it.
- Experience of working in a regulatory environment
- Certificate IV or Diploma in Government (Investigations) or equivalent
Position Notes
Salary offer will be between $89,394 - $100,849 per annum. In addition, 15.4% superannuation will be paid.
Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.
Eligibility Requirements
• Only candidates who hold Australian citizenship can apply.
• Successfully completing a national police check
• Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination (Field Staff Only)
• A valid drivers licence
Travel Expectations
Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy.
A current driver’s licence is essential to support the travel expectations of the role.
Contact
For further information, please contact the QAM Executive Support, Governance and Workplace Planning Team at QAM.workforceplanning@agedcarequality.gov.au.
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Diversity and Inclusion
The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.
Further information
For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au.
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
How to apply
Expressions of interest close 11:59PM (AEDT/AEST) on Sunday 30 June 2024.
Applications can be submitted below.
Temporary Employment Register - Quality Assessment and Monitoring Group – Assistant Directors
Executive Level 1
$109,853 - $125,288
Non-Ongoing – Full Time
Adelaide SA, Brisbane QLD, Canberra ACT, Hobart TAS, Melbourne (Box Hill) VIC, Perth WA and Sydney (Parramatta) NSW
Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment? We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a high performing team that supports in the quality assessment and monitoring of aged care services.
The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment.
Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
About the Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Quality Assessment and Monitoring Group
The Quality Assessment and Monitoring Group (The Group) is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of quality audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.
The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.
Assistant Director roles in the Group need experience in 1 or more of the following capabilities:
- Operational Support/Management
- Project Management
- Business Improvement
- Quality Assessment/Regulation/Compliance
- Quality Assurance
- Investigations
- Complaints Management
Position duties include, but are not limited to:
- Provide strategic director and leadership to a team, building both individual and team capacity to undertake roles efficiently and professionally and meet the expected standards of service quality and consistency.
- Work constructively with key internal and external stakeholders and support staff to effectively manage operational priorities and implement effective change in a reform environment.
- Manage high volumes of work to achieve business priorities and key performance indicators.
- Be accountable for monitoring emerging issues, identifying the impact of these on the Group’s operations priorities and implementing agreed treatments.
- Actively support and demonstrate leadership to contribute to achievement of the Commission’s strategic direction and corporate priorities.
- Foster and support staff wellbeing and contribute towards maintaining a positive culture.
- Exercise delegated decisions under the Commission Act and Rules based on a sound understanding and knowledge of relevant legislation (dependant on the role) and principles of effective decision making.
What skills and capability we are looking for
- Provide strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions.
- Deliver sound judgement, analytical skills, and ability to understand and apply legislation and make delegated decisions.
- Build organisational capacity and responsiveness, while managing work projects to achieve results.
- Provide high-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes.
- Provide excellent interpersonal and oral communication skills with the ability to establish and maintain professional relationships with key external stakeholders.
- Work collaboratively with others to focus on the operational priorities and strategic direction of the Commission.
- Identify and respond appropriately to risk within a regulatory risk framework.
- Deliver excellent attention to detail, strong written communication skills, and adept time management skills.
- Deliver in depth knowledge and experience in administrative decision making or able to demonstrate a capacity to quickly acquire this knowledge.
- Provide comprehensive understanding of contemporary regulatory investigations processes, practices, and experience in leading investigative reviews (relevant to some roles).
- Undertake work activities with an awareness of their possible impact on strategic, political, or operational outcomes for the Commission.
- Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.
- Publicly represent the commission, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.
Position Notes
Salary offer will be between $109,853 - $125,288 per annum according to classification and depending on skills/experience. In addition, 15.4% superannuation will be paid.
Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.
Eligibility Requirements
- Only candidates who hold Australian citizenship can apply.
- Successfully completing a national police check
- Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination (Field Staff Only)
Contact
For further information, please contact the QAM Executive Support, Governance and Workplace Planning Team at QAM.workforceplanning@agedcarequality.gov.au.
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Diversity and Inclusion
The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.
Further information
For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
How to apply
Expressions of interest close 11:59PM (AEDT/AEST) on Sunday 30 June 2024.
Applications can be submitted below.
Temporary Employment Register - Approvals and Serious Incidents Notifications - Provider Approvals and Suitability
APS4, APS5 and APS6
Full-time, Non-Ongoing
Surry Hills and Parramatta - NSW, Melbourne - VIC, Canberra - ACT, Brisbane - QLD, Hobart - TAS, Adelaide - SA, Darwin - NT, Perth - WA.
Are you looking to make a real difference to the quality of care provided to older people, and thrive in a varied and challenging work environment? We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join our highly skilled Provider Approvals and Suitability Team supporting in the management of applications and notifications from organisations who provide home, residential or flexible care and services.
The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment.
Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
About the Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Provider Approvals and Suitability Team
The Provider Approvals and Suitability Team delivers three important functions of the Commission:
Provider Approvals:
- manage applications from organisations that want to be approved by the Commissioner to deliver Australian Government subsidised home, residential or flexible care and services.
- ensure public facing information about the application process is current and understandable.
- monitor and manage Administrative Appeals Tribunal merit reviews in conjunction with the Commission’s legal team
- assess submitted applications and supporting documentation to make a recommendation to the delegate about whether they are suitable to provide Government subsidised aged care as required under s63(3) of the Aged Care Quality and Safety Commission Act 2018.
Approved Provider Notifications:
- receive and assess legislated notifications from approved providers who are required to tell us certain information such as organisational and key personnel changes as required under the Aged Care Act 1997.
- information received is assessed to determine what, if any, future steps need to be taken to ensure that no regulatory issues are present.
- update provider records and maintain key personnel information in the Government Provider Management System.
- manage enquiries from approved providers about their notification responsibilities.
- undertake review and make enquiries with approved providers including assessing and making delegate recommendations about key personnel suitability.
Governing Body Determinations:
- receive and assess applications that certain governing body responsibilities do not apply.
- engage with approved providers to obtain information about their organisation and governance arrangements to make recommendations to the delegate.
- manage enquiries from approved providers about their governing body responsibilities as set out under the Aged Care Act and the application process.
- Provide advice to the public about the application process either directly or through public facing pathways such as the Commission’s website or the Regulatory Bulletin.
What skills and capability we are looking for
APS4 Administrative Officer
- Good generalist skills in communication and interpersonal interactions, both written and verbal.
- Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
- Demonstrated organisation and time management skills working under pressure.
- Intermediate to advanced skills in MS Office Word and Excel.
- The ability to work proactively, independently and collaboratively as part of a team, and support colleagues when required.
- Experience in administration and/or project/service delivery roles which have required working within an identified framework to deliver outcomes.
- Undertake effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.
APS5 Assessor
In addition to the APS4 Administrative Officer eligibility requirements an APS5 Assessor will also have:
- Ability to use internal systems to record and manage workloads and accurately record applicant, approved provider and key personnel information.
- Knowledge, or the ability to quickly acquire knowledge of the role and functions of the Commission to support business priorities.
- Demonstrated ability to identify priorities to meet competing deadlines and deliver quality outcomes within set timeframes under limited supervision.
- Demonstrated ability to build and nurture professional relationships across the Commission and with external stakeholders and agencies in order to foster consultation and cooperation
APS6 Senior Assessor
In addition to the APS4 Administrative Officer and APS5 Assessor eligibility requirements, an APS6 Senior Assessor will also have:
- Demonstrated ability to interpret and apply legislation.
- Demonstrated ability to think strategically, obtain and analyse information from diverse sources, including financial statements and applicant/approved provider operational documents, to identify and escalate risk, and produce sound, well-reasoned conclusions and recommendations
- Excellent analytical, conceptual and problem-solving skills with exceptional attention to detail and accuracy
- Ability to scan the environment and contribute to short and long term planning
- Understanding of the role of a Commonwealth Regulator and knowledge or ability to develop knowledge of the Government’s aged care reform agenda.
Position Notes
Salary offer will be between $74,501 - $100,849 per annum according to classification and depending on skills/experience. In addition, 15.4% superannuation will be paid.
Salary classifications:
APS4 $74,501 - $78,720
APS5 $79,854 - $86,359
APS6 $89,394 - $100,849
Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.
Eligibility
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps
Provide a 600-word pitch setting out why you want the role and your skills and capabilities along with a brief resume
Contact Officer
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. For further information, please contact Danielle Aloisi, Assistant Director via email at Danielle.Aloisi@agedcarequality.gov.au.
Diversity and Inclusion
The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.
Further information
For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
Temporary Employment Register - Serious Incident Response Scheme (SIRS) - Senior SIRS Assessors
APS5
Full-time, Non-Ongoing
Surry Hills and Parramatta - NSW, Melbourne - VIC, Canberra - ACT, Brisbane - QLD, Hobart - TAS, Adelaide - SA, Darwin - NT, Perth - WA.
About our Team
The Aged Care Quality and Safety Commission (the Commission) offers interesting and challenging work, focused on improving the lives of older people. As the single independent regulator of Australian Government-funded aged care services, the Commission plays a central role in maintaining the integrity of the aged care system.
The Serious Incident Response Scheme (SIRS) is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022.
The SIRS has 2 key components:
- incident management responsibilities
- reportable incident obligations.
The 8 types of reportable incidents that must be reported to the Commission include:
- Unreasonable use of force
- Unlawful sexual contact or inappropriate sexual conduct
- Psychological or emotional abuse
- Stealing or financial coercion by a staff member
- Neglect
- Inappropriate use of restrictive practices • Unexplained absence from care / missing consumers
- Unexpected death.
The aim of SIRS is to:
- build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety
- require providers to review incident information to drive improvements in quality and safety
- enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.
SIRS Team delivers on the aim by:
- assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk.
- acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability
- educating providers using the intelligence gathered from notifications.
- ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence.
For more information on the SIRA program go to www.agedcarequality.gov.au/sirs
What you'll do
- Work independently and providing guidance to assess sensitive and at times confronting information as to the risk to the consumer within prescribed timeframes
- Searching and analysing the Commission’s business systems to conduct quality risk assessments with an informed decision about the trust in the provider and potential trends
- Communicating with aged care providers if further information is required to inform an assessment by phone or in writing
- Exercising judgement to make decisions governed by the application of rules, regulations, best practice principles or the agency's operating instructions and procedures
- Under limited supervision perform objective and systematic research and analysis to obtain accurate conclusions based on evidence
- Documenting, in an accurate and timely manner, assessments and information received in respect to a notification
- Interpret legislation, policy, procedures, and guidelines to prepare complex matters for escalation to other areas of the Commission for further action
- Build and sustain relationships; liaises with a range of internal and external stakeholders
- Contribute to the priorities of the team and effectively manage your workload
- Have accountability for tasks and decisions and supports colleagues in achieving their goals through the provision of guidance and quality assurance
- Commitment to agreed productivity goals
- Attend, and participate in, team meetings or training when required
What skills and capability we are looking for:
- Ability to analyse and draw accurate conclusions based on available information using guidelines and other job aids
- Demonstrated ability to take personal responsibility for accurate completion of work that adheres to guidelines and other procedures
- Commitment, energy, and drive to see goals are achieved
- The ability to learn and build proficiency across different IT systems
- Ability to remain positive and respond to work pressure in a calm manner
- Willingness to seek and act on feedback
- Demonstrated good communication skills including, preparing reports and briefings.
- Demonstrated capability in making regulatory decisions.
Other considerations when applying:
- Capacity to travel, as you may be leading team members in other sites, however where possible we will look to match Team Leaders with localised teams
- Willingness be flexible with your working hours if you lead team members in varying time zones.
- Willingness to meet vaccination requirements to perform regulatory activities that require. vaccination such as, entry to a residential aged care service
About the Temporary Employment Register
We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment as Senior SIRS Assessors.
Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
Position Notes
Salary offered will be between $79,854 and $86,359 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.
Eligibility
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps
Provide a 600-word pitch setting out why you want the role and your skills and capabilities along with a brief resume
Contact Officer
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. For further information, please contact Giovanna Stonehouse, Assistant Director, on 03 9100 7018 or via email at Giovanna.Stonehouse@agedcarequality.gov.au.
Diversity and Inclusion
The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.
Further information
For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
Temporary Employment Register - Serious Incident Response Scheme (SIRS) - Team Leader Operations
APS6
Full-time, Non-Ongoing
Surry Hills and Parramatta - NSW, Melbourne - VIC, Canberra - ACT, Brisbane - QLD, Hobart - TAS, Adelaide - SA, Darwin - NT, Perth - WA.
About our Team
The Aged Care Quality and Safety Commission (the Commission) offers interesting and challenging work, focused on improving the lives of older people. As the single independent regulator of Australian Government-funded aged care services, the Commission plays a central role in maintaining the integrity of the aged care system.
The Serious Incident Response Scheme (SIRS) is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022.
The SIRS has 2 key components:
- incident management responsibilities
- reportable incident obligations.
The 8 types of reportable incidents that must be reported to the Commission include:
- Unreasonable use of force
- Unlawful sexual contact or inappropriate sexual conduct
- Psychological or emotional abuse
- Stealing or financial coercion by a staff member
- Neglect
- Inappropriate use of restrictive practices • Unexplained absence from care / missing consumers
- Unexpected death.
The aim of SIRS is to:
- build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety
- require providers to review incident information to drive improvements in quality and safety
- enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.
SIRS Team delivers on the aim by:
- assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk.
- acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability
- educating providers using the intelligence gathered from notifications.
- ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence.
For more information on the SIRA program go to www.agedcarequality.gov.au/sirs
What you'll do
Reporting to an Assistant Director (EL1) in the SIRS Operations, you will be responsible for:
- leading a team of 4-5 team members, including exercising HR delegations
- building and sustaining capability of team members to undertake their roles effectively, efficiently and safely
- creating a positive and collaborative culture that encourages and acts on feedback
- making regulatory decisions as outlined in the operational delegation instrument
- representing your team in decision making forums internal governance forums to identify and implement improvements to the operation of the SIRA program
- encouraging innovation and manage and lead team/s through changes in business and process improvement
- contributing to business planning, design of training, developing job aids and other supports
- build and maintain effective working relationships with other teams in the Commission to identify and respond to risk.
What skills and capability we are looking for:
- Ability to work in an environment where you are responsible for leading a team responding to sensitive and at times confronting information.
- Demonstrated leadership experience building the capability of team members to undertake their roles effectively, efficiently, collaboratively and safely.
- Experience exercising HR delegation and sound understanding of the Enterprise Agreement and standard guidelines and procedures.
- Sound understanding of the Commission’s risk frameworks and guidelines and SIRA specific legislation, guidelines and procedures.
- Demonstrated strong communication skills including, preparing reports and briefings.
- Demonstrated ability to build internal partnerships to deliver on the SIRA program.
- Demonstrated experience inputting into governance forums to identify and implement improvements.
- Demonstrated capability in making regulatory decisions.
- Commitment, energy and drive to see that goals are achieved.
- Ability to remain positive and responds to pressure in a calm manner.
Other considerations when applying:
- Capacity to travel, as you may be leading team members in other sites, however where possible we will look to match Team Leaders with localised teams
- Willingness be flexible with your working hours if you lead team members in varying time zones.
- Willingness to meet vaccination requirements to perform regulatory activities that require. vaccination such as, entry to a residential aged care service
About the Temporary Employment Register
We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment as Team Leaders.
Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
Position Notes
Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.
Eligibility
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps
Provide a 600-word pitch setting out why you want the role and your skills and capabilities along with a brief resume
Contact Officer
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. For further information, please contact Giovanna Stonehouse, Assistant Director, on 03 9100 7018 or via email at Giovanna.Stonehouse@agedcarequality.gov.au.
Diversity and Inclusion
The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.
Further information
For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
Assessment Officer
APS4
Full-time, Non-Ongoing
Brisbane, QLD; Parramatta and Surry Hills, NSW, Hobart, TAS; Darwin, NT; Perth, WA.
The Aged Care Quality and Safety Commission (the Commission) offers interesting and challenging work, focused on improving the lives of older people. As the single independent regulator of Australian Government-funded aged care services, the Commission plays a central role in maintaining the integrity of the aged care system.
We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct home care investigations and determine provider compliance including whether any requirements or sanctions need to be imposed.
We are also responsible for:
- granting approval for providers to deliver aged care services
- administering the Serious Incidents Response Scheme (SIRS)
- reducing the use of restrictive practices
- resolving complaints about services.
Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services. We have a highly skilled staff of complaints officers, compliance officers, quality assessors, general administration officers, ICT developers, educators, executives, finance and human resources officers.
We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment as an Assessment officer. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
You will be responsible for undertaking the initial assessment of reportable incidents, with the support of more senior team members, to:
- strengthen aged care systems to reduce the risk of abuse and neglect
- build providers’ skills so they can better respond to serious incidents
- enable providers to review incident information to drive improvements in quality and safety
- reduce the likelihood of preventable incidents reoccurring
- ensure people receiving aged care have the support they need.
The 8 types of reportable incidents that must be reported to the Commission include:
· Unreasonable use of force
· Unlawful sexual contact or inappropriate sexual conduct
· Psychological or emotional abuse
· Stealing or financial coercion by a staff member
· Neglect
· Inappropriate use of restrictive practices
· Unexplained absence from care / missing consumers
· Unexpected death
A SIRA officer is required to undertake assessments in accordance with the Commission’s risk framework, operating procedures, and other job aids. SIRA officers are directly supported in their role by Senior Officers and Team Leaders who are responsible for more complex assessments.
Position Duties
Your main responsibilities will include:
- Assessing sensitive and at times confronting information within prescribed timeframes and guidelines.
- Searching and analysing the Commission’s business systems.
- Documenting in an accurate and timely manner your assessments and recommendations.
- Communicating with aged care providers both verbally and in writing, if further information is required to inform an assessment.
- Commitment to agreed productivity goals.
- Applying feedback to ensure quality and consistency in the assessment process.
- Attend, and participate in, team meetings or training when required.
Position Eligibility Requirements
To be successful in this role you will need to demonstrate the following:
- Capacity to work to rostered 7.5 hours per day between 7am-7pm including, weekend and public holidays.
- Willingness to work principally in the office during your probation period.
- The ability to manage competing priorities and progress assigned work both individually and as part of a team.
- Good judgement and strong interpersonal skills.
- The ability to learn and build proficiency across different IT systems.
- The ability to remain positive and responds to pressure in a calm manner.
- Willingness to take personal responsibility for accurate completion of work.
- Willingness to seek and act on feedback.
Position Notes
Salary offered will be between $74,501 and $78,720 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.
Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Diversity and Inclusion
The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.
Further information:
For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
The Intelligence and Analysis section of the Commission is seeking talented people with a broad range of skills, experience, and qualifications to register for our Temporary Employment Register (TER) – Data, Reporting, Intelligence and Analysis roles.
This TER assists with filling temporary positions (up to a possible maximum period of 2 years) in our Intelligence and Analysis section.
Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
About the Section
The Intelligence and Analysis section provides the Commission with the data, information, and intelligence it needs to deliver, assess, and tailor regulatory operations to protect the safety, health, and well-being of aged care consumers effectively and efficiently.
We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to develop and deliver data products and services.
Below are types of roles we may be seeking to fill within our Intelligence and Analysis Section, with the tasks and capabilities for each type of role listed. The complexity of work undertaken in these types of roles will be proportionate with the capabilities outlined in the Integrated Leadership System.
The key duties of the positions include:
Information Project roles
Duties include, but are not limited to -
- Preparing complex information in plain English reports and briefs, so that it can be quickly and easily understood by a general audience. Interpreting and providing data and information to facilitate publications, executive reports, Ministerial briefs, surveys and research projects produced or undertaken by the Commission.
- Coordinating projects and managing initiatives with key stakeholders, including identifying business needs and ensuring outcomes that align with the business needs, coordinating delivery of milestone tasks, managing schedules and monitoring for issues/risks with project deliverables, and escalating if necessary.
- Providing survey administration support, including engaging with stakeholders, questionnaire design, building of surveys in survey software, reporting on and analysing survey responses.
Capabilities required
- Project coordination or project management
- Questionnaire design
- Monitoring and evaluation
- Report writing
Intelligence roles
Duties include, but are not limited to -
- Leading the development of intelligence products, including information gathering from a variety of sources such as regulatory activities and outcomes, internal and external stakeholder engagement, open-source information, and information and intelligence from other relevant organisations (such as databases).
- Recommending treatments/strategies in relation to the Aged Care Act and Aged Care Quality and Safety Commission Rules to address identified and validated concerns, or to inform the development of hypotheses for validation and treatment, and to support successful progress of campaign activities.
Capabilities required
- Information collection, collation, and manipulation skills
- Analytical skills (quantitative and qualitative, ideally intelligence analysis skills)
- Report writing, and written and verbal communication skills
Information and Reporting roles
Duties include, but are not limited to -
- Providing timely and accurate data and information, including developing reports, infographics and presentations detailing the findings of analysis conducted for various projects.
- Conducting routine performance reporting and designing self-service reporting to support operational areas within the Commission, responding to ad hoc requests for data and information, and providing input into ministerial and estimates briefings.
- Interpreting and providing data and information to facilitate publications, executive reports, Ministerial briefs, and research projects produced or undertaken by the Commission.
Capabilities required
- Excel skills
- Self-service reporting and dashboard development, including the use of Power BI
Data Analysis roles
Duties include, but are not limited to -
- Providing technical and analytical support and capability to the Commission’s operations through developing and delivering analytics products from multiple information and data sources.
- Performing data extraction and analysis including data modelling and statistical analysis to assist with data-driven decision making for current and future projects.
- Contributing to the development of capability for advanced analytical techniques within the Section.
Capabilities required
- Statistical modelling
- Complex statistical analysis
Data Management roles
Duties include, but are not limited to -
- Developing and implementing frameworks, policies and operating practices relating to data governance, data management and data quality, focused on maximising the availability and use of data in strategic and day-to-day contexts.
- Using both conceptual and technical components, with the latter including the development and application of tools and technologies to facilitate data warehousing, management and tracking.
Capabilities required
- Data extraction, linking and transformation
- Data applications development (data collection and workflow focus)
- Data design and evaluation (including metadata development and curation)
- Data policy development and implementation
We encourage talented people from the following analytical professions, or with the following technical skills to apply:
- Quantitative and Qualitative Data Analysts
- Information and Reporting Officers
- Data Managers
- Statistician
- Data Scientists
Desirable technical skills (across all roles):
- PowerBI and Qlik
- PowerApps
- Microsoft Azure stack (metadata, data transformation and data analysis focus)
- R, Python and/or related statistical analysis software
- Advanced Excel skills (data integration, transformation, and macro development focus)
- SQL coding
Position Eligibility Requirements
To be eligible for employment with the Commission, applicants must be an Australian citizen at the time an offer of employment is made. An applicant’s suitability for employment with the Commission will also be assessed through a variety of pre-employment check processes, such as:
- Satisfactory completion of a criminal history check
- Completion of a medical declaration and pre-employment medical (where required)
- Providing evidence of qualifications (where required)
- A current security clearance or the ability to obtain security clearance at the required level.
Non-ongoing opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of two years.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page
2. Click on the ‘View Temporary Employment Register”
3. Navigate to the Data, Reporting, Intelligence and Analysis Temporary Employment Register and click Apply Now
4. At bottom of the Advertisement, you will be asked to create an account if you are a first-time user or to sign in to complete your application.
5. Select which position(s) you are applying for and submit your resume.
6. Click ‘Apply Now’ when you are ready to submit your application.
Only completed applications will be accepted.
If your resume indicates you may have the required skills for a vacancy, you will be invited to provide a short, written statement of your suitability for the role and you will be invited to attend a short interview.
Contact Officer
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful, and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
Further information:
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit https://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and https://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code
The Aged Care Quality and Safety Commission is the national regulator of aged care services funded by the Commonwealth government. Our purpose is to protect and enhance the safety, health, well-being and quality of life of aged care consumers. We do this by approving providers’ entry to the aged care system, accrediting, assessing and monitoring aged care services against requirements, and holding services to account for meeting their obligations. We also seek to resolve complaints about aged care services.
The Commission is seeking talented people with a broad cross section of skills, experience and qualifications to register for our Temporary Employment Register (TER). The TER assists with filling temporary positions (up to a possible maximum period of 3 years) across our Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Groups within the commission.
Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to influence outcomes and achieve results.
You will be required to select job categories that best match your experience, skills and capabilities. Below are the job categories within Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Group.
- APS4 Customer Contact Officer (ICRG)
- APS5 Senior Customer Contact Officer (ICRG)
- APS5 Complaints Officer (ICRG)
- APS6 Senior Complaints Officer (ICRG)
- APS5 Compliance Officer (ACIG)
- APS6 Senior Compliance Officer (ACIC)
- EL1 Assistant Director (ACIG)
Position Eligibility Requirements
To be eligible for employment with the Commission applicants must be an Australian citizen at the time an offer of employment is made.
An applicant’s suitability for employment with the Commission will also be assessed through a variety of pre-employment check processes, such as:
- Satisfactory completion of a criminal history check,
- Completion of a medical declaration and pre-employment medical (where required).
- Providing evidence of qualifications (where required).
- Obtaining and maintaining a security clearance at the required level (where required).
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page.
2. Click on the Temporary Employment Register – Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Group – APS4 – EL1 and at the bottom of the Advertisement you will be asked to create an account if you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to provide a summary of your experience and attach your Resume.
4. Click ‘Apply Now’ when you are ready to submit your application.
Only completed applications will be accepted.
In your application please provide a summary of your experience in relation to the job category you have selected in no more than 600 words.
Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Further Information:
The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people. For further information about the Commission please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code
The Aged Care Quality and Safety Commission is the national regulator of aged care services funded by the Commonwealth government. Our purpose is to protect and enhance the safety, health, well-being and quality of life of aged care consumers. We do this by approving providers’ entry to the aged care system, accrediting, assessing and monitoring aged care services against requirements, and holding services to account for meeting their obligations. We also seek to resolve complaints about aged care services.
The Commission is seeking talented people with a broad cross section of skills, experience and qualifications to register for our Temporary Employment Register (TER). The TER assists with filling temporary positions (up to a possible maximum period of 2 years) across our Corporate Operations Group (COG) within the commission.
Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to influence outcomes and achieve results.
About the Enterprise Governance & Corporate Operations Group
The Corporate Operations Group is comprised of key sections including: Legal Services; Finance; Business Systems; Information, Communication and Technology (ICT); Organisational Development and Capability; Strategic Capability Projects; People and Culture; Reform and Transformation Program Office (RTPO); Governance and Risk; Property and Facility Management and Audit.
The COG supports the Commission and enables staff to deliver the Commission’s purpose by:
- Supporting the Commission in meeting its service and compliance obligations to the Aged Care Sector, Government, and the wider community.
- Supporting the achievement of the Commission’s strategic priorities and outcomes by providing strategic corporate advice to enable timely, effective and efficient decision making; make the best use of resources, optimises governance and risk management; and continuously working to improve safety and performance.
- Enhancing, integrating, optimising, and developing corporate systems.
- Proving the frameworks, guidance, performance measures oversight, risk management and support to enable the Commission to operate as a single strategy-led organisation.
- Being a trusted business partner for every group.
You will be required to select the Section that best matches your experience, skills and capabilities. Below are the Sections within the Corporate Operations Group.
- People & Culture
- Finance & Procurement
- Facilities, Fleet & Assets
- ICT Operations
- Business Systems
- Legal
- Corporate Strategy, Governance & Integrity
- Reform & Transformation Program Office
Position Eligibility Requirements
To be eligible for employment with the Commission applicants must be an Australian citizen at the time an offer of employment is made. An applicant’s suitability for employment with the Commission will also be assessed through a variety of pre-employment check processes, such as:
- Satisfactory completion of a criminal history check,
- Completion of a medical declaration and pre-employment medical (where required).
- Providing evidence of qualifications (where required).
- Obtaining and maintaining a minimum of a baseline security clearance (where required).
Non-ongoing opportunity will be offered for a specified term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of 2 years.
How to Apply
- Navigate to ‘Current Vacancies’ section of the careers page.
- Click on the Temporary Employment Register - Corporate Operations Group - APS4- EL2 and at the bottom of the Advertisement you will be asked to create an account if you are a first-time user or to sign in to complete your application.
- As part of your application, you will be requested to provide a summary of your experience and attach your Resume.
- Click ‘Apply Now’ when you are ready to submit your application.
Only completed applications will be accepted.
In your application, please provide a summary of your experience in relation to the job category you have selected in no more than 600 words.
Contact Officer
Please contact our recruitment team on (02) 9633 3262 or peopleandcultureservicedesk@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Further Information
The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds.
We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.
For further information about the Commission please visit https://www.agedcarequality.gov.au For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code