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The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

This is an exciting time to join the Communications Team at the Commission, which is currently expanding to support the delivery of major reforms in the aged care sector.

Position Description

Primary responsibility for providing strategic communications support for the Commission.

As a member of the Communications team, this position is responsible for supporting the Assistant Director Strategic Communications and managing and supporting communications activities across the Commission.  This includes, including implementing and evaluating communications plans, and supporting other activities of the Communications team.

Position Duties

  • Produce content      for the Commission’s monthly external newsletter
  • Provide      strategic and tactical support for communications activities across the      Commission
  • Implement      and evaluate communications plans to support the Commission’s work to      implement the government’s aged care reform program and other activities
  • Develop      well-written, clear and concise communications for both internal and      external audiences
  • Draft,      edit and proof content
  • Planning      and delivery of campaigns
  • Liaise      and collaborate with internal and external stakeholders
  • Act      as a key business liaison partner
  • Provide      advice and assistance on ad-hoc queries about reporting and coordination      activities

Position Eligibility Requirements

· Demonstrated ability to develop and implement communications plans

· Ability to think strategically, and dilute and explain complex issues clearly

· Excellent writing and proofreading skills with strong attention to detail

· Demonstrated planning and organisational skills, including ability to meet deadlines with competing priorities and delivering work to a high standard

· Strong interpersonal and verbal communication skills

· Ability to develop and maintain effective internal and external working relationships

· Demonstrated quality decision making using good judgement in a high-pressure environment, expertise and knowledge, along with a driven and enthusiastic nature

· Empathy, willingness to learn and team-orientated approach

· Experience working in a strategic and tactical communications role is essential

· A tertiary qualification in communications

· Previous Australian Public Service or government experience within a communications team is highly desirable, along with familiarity of Australian Government processes

Key Relationships


· Communications team

· Sector education team

· Stakeholder engagement team

· Relevant project teams


· External stakeholders relevant to the Commission’s projects and initiatives

Position Notes

Salary offered will be between $86,790 to $97,912 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future vacancies on an ongoing basis.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Monday, 24 January 2022.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Lisa Cedres by emailing lisa.cedres@agedcarequality.gov.au with position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Aged Care Quality and Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit


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