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The Aged Care Quality and Safety Commission (the Commission) was formed on

1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

This is an exciting time to join the Communications Team at the Commission, which is currently expanding to support the delivery of major reforms in the aged care sector.

Position Description

As a member of the Communications Team, reporting into the Director of Communications, you will lead and deliver high-quality digital communications activities that support the work of the Commission.

Position Duties

· Provide specialist advice to stakeholders on the design, development and implementation of a range of digital communication products and activities.

· Manage and lead a digital team and channels, including website, social media and online publication resources.

· Provide clear and consistent communication, setting clear performance and behavioural standards, managing performance, delegating responsibility and guiding and developing people.

· Lead the production of, and produce, a range of communication products such as digital content and reports to deliver specific stakeholder and organisational outcomes.

· Lead the research and analysis of information and risks and capitalise on opportunities to produce innovative and effective communication digital products and activities.

· Identify and implement targeted digital communications for external audiences to achieve agreed business outcomes.

· Work collaboratively and negotiate effectively to influence stakeholders and subject matter experts to deliver agreed business outcomes.

· Analyse the strategic environment and priorities within the Commission and adjust digital communications products and activities accordingly.

· Assess, interpret and comply with legislative, policy and regulatory frameworks.

· Accurate completion of work within timeframes and quality requirements, share own expertise with other and guide and mentor less experienced employees.

Position Eligibility Requirements

· A degree in communications, computer science/IT or related disciplines and/or significant experience in a digital communications role.

· Demonstrated experience in managing digital communication channels and teams, and leading the delivery of external communications projects and activities

· Ability to deliver high-quality, well-structured communication that is fit for purpose and audience

· Excellent written, verbal and interpersonal communication skills

· Excellent attention to detail with proof-reading and copy-editing skills (strong grammar and spelling) including experience in translating complex information into simplified English

· Strong knowledge of best-practice website and social media processes and principles.

· Strong engagement skills including the ability to develop productive working relationships with both internal and external stakeholders.

Key Relationships

Internal:  Office of the Commissioner; National Leadership Group; Various business units

External: Other government departments and agencies; key stakeholders and external suppliers

People Accountabilities: Three direct reports


· External stakeholders relevant to the website, including Australian Government service provider representatives that support the Commission’s website on an ongoing, or a project-based, basis

Position Notes

Salary offered will be between $106,653 to $121,639 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future vacancies on an ongoing basis.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Wednesday, 26 January 2022.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Lisa Cedres by emailing lisa.cedres@agedcarequality.gov.au with position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Aged Care Quality and Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit


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