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Are you looking to make a real difference to the quality of care provided to older people and thrive in a varied and challenging work environment?

We have opportunities for the right people to become members of the Aged Care Quality and Safety Commission’s (the Commission)’s national Serious Incident Response Scheme Home Care and Residential Care Team.

This selection process will be used to fill a range of roles including vacancies in several national and regional teams.

Please note that the Commission recently undertook a bulk recruitment process which is currently nearing completion.  This new process has been instigated to safeguard the Commission’s interest in ensuring we meet our service delivery commitments and represents an additional opportunity to apply for further roles that may not be filled by the initial process.

If you have previously applied through the bulk recruitment process and have not received correspondence in relation to your application, you can conclude that the process has not been finalised. You may wish to apply again to have a second chance at becoming successful, should your initial application subsequently be found to be unsuccessful.

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Duties

· Perform team administrative duties including data entry.

· Prepare and respond to routine communication via email and phone.

· Liaising with service providers to amend errors or omissions in reports.

· Maintain and edit records on the case management database and other Commission IT systems.

· Undertake routine risk assessments.

· Manage team travel arrangements through Commission systems.

· Manage team calendar, meeting invites, meeting minutes and distribution.

Position Eligibility Requirements

· Previous experience providing administrative and data entry support in a fast-paced team environment.

· Strong attention to detail and accuracy with data entry

· Strong verbal and written communication skills

· Ability to work across multiple IT platforms including Microsoft Teams and the Microsoft Office suite

· Results focused and ability to work to tight deadlines

· Ability to contribute productively in a team environment

· Ability to deal with sensitive and at times confronting information

Position Notes

Salary offered will be between $72,331 - $76,427 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 800 words, including what strengths you would bring to the role, and a copy of your CV.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Friday,28th January 2022.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Diane O’Brien by emailing Diane.Obrien@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit


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