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                                             Assistant Director Operations


                                              Quality Assessment and Monitoring Group



Interested in using your leadership, problem-solving and excellent communication skills to make a real difference to older Australians? The Aged Care Quality and Safety Commission (the Commission) is looking for staff with strong management and leadership skills, with experience working in a complex and changing environment.

Employment at an EL1 level at the Commission offers opportunities for mobility across the agency which includes our Complaints, Compliance, Quality Assessment and Monitoring, Provider Approvals, Regulatory Policy and Corporate Groups.

About the Commission

The role of the Commission is to protect and enhance the safety, health, well-being and quality of life of people receiving Australian Government funded aged care services.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Operations Group

The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services, and additional functions as required such as infection control monitoring.

The Group is led by an Executive Director and national leadership team which undertakes these functions within a single Commission operating model, and includes approximately 300 staff located across Australia, including four Regional Directors and a national Operations team responsible for program planning and performance

This group is responsible for the effective delivery of the Commission’s accreditation and monitoring program where Commonwealth funded aged care services are assessed against their performance against the Aged Care Quality Standards.

The Assistant Director roles will be responsible for the management of a small team of Quality Assessors, who are responsible for conducting primarily field-based audits and assessments of aged care providers. The Assistant Director also makes delegated decisions based on the findings of the Quality Assessment Team.

Primary Role Duties include

1. Provide leadership and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality

2. Make delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation

3. Work constructively with external stakeholders and support staff to remain resilient when dealing with conflict and/or challenging behaviours

4. Identify and respond appropriately to risk

5. Manage high volumes of work taking into account risk, agreed priorities and KPIs

6. Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities

7. Foster and support staff wellbeing and a contribute towards maintaining a positive culture

Position Eligibility Requirements

  •  Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions
  • Judgement, analytical skills and ability to understand and apply legislation and make delegated decisions
  • Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes
  • Demonstrated ability to identify and respond appropriately to risk
  • High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes
  • Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders
  • Ability to work collaboratively with others to focussing on the operational priorities and strategic direction of the Commission

Desirable Qualifications/Experience

  • Understanding of the Australian aged care system and
  • Experience of working in a regulatory environment
  • Experience in statutory decision making or administrative review

Position Notes

Salary offered will be between $104,562 and $119,254per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Primary Role duties in no more than 1000 words.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 5:00pm (local time) on Monday, 21 June 2021.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Susan Turner by emailing susan.turner@agedcarequality.gov.au with Position title in the subject line.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit


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