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The Aged Care Quality and Safety Commission (the Commission) formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.

A number of full-time, ongoing and non-going opportunities exists in the Approvals, Compliance and Investigations Group (ACIG). The Compliance Officer positions can be located in either Sydney, Melbourne, Brisbane, Adelaide, Perth, Hobart or Canberra and includes monitoring provider compliance through a range of mechanisms, including information received from other areas of the Commission such as assessment contacts, quality reviews, and complaints; other government agencies; the sector; and the public. The Assessor Approved Provider (AP) Applications positions are located only in Canberra and assess applications from organisations seeking to become approved to deliver Commonwealth funded aged care under the Aged Care Act 1997.

Reporting to an Assistant  Director in the Approvals, Compliance and Investigations Group (ACIG), your main responsibilities will be:

· Carrying out case management to assist providers return to compliance;

· Applying your skills in analysing information, including financial information, and managing risks;

· Preparing complex documentation including case management plans, compliance recommendations, regulatory notices and statement of reasons;

· Contributing to the preparation of operational reports, briefings and policy papers;

· Contributing to the development of processes, guidance and implementation of a compliance program;

· Applying your strong communication skills by liaising with aged care providers, internally across the Commission, other government entities and members of the public about Approved Providers’ obligations under Aged Care Act and related Aged Care Principles;

· Assist in the management of Administrative Appeals Tribunal (AAT) matters; and

· Where required, conduct site visits, reviews and/or investigations of aged care providers.

To be successful in this role you will need the following:

· Knowledge of compliance and or investigation processes and the ability to apply this knowledge in a regulatory environment;

· Ability to interpret and apply legislation;

· Demonstrated regulatory compliance and/or investigations experience;

· Demonstrated ability to think strategically, obtain and analyse information from diverse sources, including financial statements, to identify and escalate risk, and produce sound, well-reasoned conclusions and recommendations:

· Demonstrated experience in continuous improvement, process design or process improvement;

· Highly-developed written and oral communication skills and a demonstrated ability to communicate information coherently and concisely to a diverse audience;

· Excellent analytical, conceptual and problem solving skills with exceptional attention to detail and accuracy;

· Demonstrated ability to build and nurture professional relationships across the Commission and external agencies in order to foster consultation and cooperation;

· Demonstrated ability to deliver quality outcomes within set timeframes under limited supervision; and

· Sound leadership and people management skills to lead, motivate and develop staff to achieve effective outcomes in line with the APS Values and Code of Conduct.

Desirable Experience

· Certificate IV or higher in Government - Compliance/ Government Investigations or relevant experience in regulatory role(s).

· Experience or knowledge of a range of investigation, auditing and analysis tools and methodologies.

· Experience in legislation and policy relating to Aged Care, or the demonstrated ability to gain this understanding quickly.

· Knowledge of and ability to apply Administrative Law principles.

Salary offered will be between $83,420 and $94,110 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

A merit list may be created from this recruitment for future ongoing and non-ongoing roles with the same or similar capabilities. Merit lists are valid from 12 months of the original vacancy being notified in the APS Gazette.

In your application please provide a statement of claims against the Key Capabilities in no more than 500 words, what strengths you would bring to the role, and a copy of your Resume.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/media/89261 

by 11.59pm (local time), Wednesday 27 January 2020. Only completed applications will be accepted.

For enquiries relating to your application in Submittable please contact HR Services on 02 9633 3262 or email hrservices@agedcarequality.gov.au

For enquiries relating to Job Description, please contact Mark Rummans, Director Home Care Compliance and Investigations on (02) 8366 3637 or Donna Lester, Director Provider Approvals and Suitability on (02) 8366 3679

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.


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