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The Aged Care Quality and Safety Commission (the Commission) was formed on

1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Group

The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services, and additional functions as required such as infection control monitoring.

The Group is led by an Executive Director and national leadership team which undertakes these functions within a single Commission operating model, and includes approximately 300 staff located across Australia, including four Regional Directors and a national Operations team responsible for program planning and performance.

The Regional Director is responsible for operational management for the Group in Victoria and Tasmania. The role includes external stakeholder engagement and internal collaboration with colleagues across the Commission, leading change and motivating staff to achieve Commission goals and priorities and influencing the delivery of our Regulatory Strategy.

have excellent stakeholder engagement and communication skills, a well-developed understanding of contemporary regulatory practice and the application of integrity in regulatory decisions, the role of quality assessment

Position overview

The Regional Director provides leadership to a section of 80-90 staff who work in a dynamic, fast-paced environment. The successful applicant must have excellent stakeholder engagement and communication skills, a well-developed understanding of contemporary regulatory practice and the application of integrity in regulatory decisions, the role of quality assessment and monitoring activities within the Commission’s regulatory framework, and the ability to build a positive team culture and to lead staff through change.

Key accountabilities

  • Work closely with the      Executive Director, and other Group Directors to provide leadership,      direction and support to staff working in a fast-paced, high workload      environment during a period of change.
  • Work collaboratively with      colleagues across the Commission to implement the organization’s      priorities, ensure the integrity of regulatory decisions and demonstrate      national consistency of practice.
  • Apply work knowledge,      precedent and established legislation, policy, procedures and guidelines      to situations involving a high level of complexity and sensitivity which      require considerable interpretation and analysis.
  • Maintain a high level of      knowledge of relevant legislation and guidance to exercise appropriate      delegations regarding provider failure to comply with the Aged Care      Quality Standards and other responsibilities.
  • Oversee day to day      operations of the team to ensure risks are managed and work undertaken in      accordance with agreed priorities and requirements.
  • Undertake effective stakeholder engagement at regional and state levels including with consumers and their representatives, aged care providers, regulatory agencies and other government officials

To be successful in this role you will need the following role specific capabilities:

1. Demonstrated analytical and problem-solving skills, including the ability to assess and manage risk, work within legislative requirements, make impartial recommendations and to use specialist advice when needed.

2. Highly developed leadership and management skills, including the ability to lead a team in a dynamic environment and foster a positive and supportive team culture.

3. Highly-developed written and oral communication skills and demonstrated ability to communicate information coherently and concisely to audiences with a range of backgrounds and cultures.

4. Demonstrated ability to lead a team of regulatory officers to prepare and finalise comprehensive, well analysed and evidence-based documented reasons for decisions in accordance with relevant legislation, and national policies and procedures.

5. Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.

6. Capability to work in a busy environment, working with competing priorities and ability to effectively manage and prioritise workload among a team to deliver agreed outcomes.

7. Demonstrated capability to assess regulatory intelligence while working with competing priorities.

8. A consumer focus and ability to foster diversity in line with the APS Values.

9. Ability to undertake intra- and inter-state travel as required for the duties of the position.

Desirable qualifications or experience

  • Tertiary qualifications in a relevant discipline
  • Understanding of the Australian aged care system
  • Experience      of working in a contemporary regulatory environment


Salary offered will be between $122,306 and 144,804 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

In your application please provide a statement of claims against the Key Capabilities in no more than 600 words

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers

by 5:00pm (local time) on Wednesday 3 February 2021. Only completed applications will be accepted.

For enquiries relating to your application in Submittable please contact HR Services on 02 9633 3262 or email hrservices@agedcarequality.gov.au

For enquiries relating to the job description, please contact Anthony Speed, Executive Director at Anthony.speed@agedcarequality.gov.au

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

We use Submittable to accept and review our submissions.