Temporary Employment Register - Serious Incident Response Scheme (SIRS) - Team Leader Operations

APS6

Full-time, Non-Ongoing

Surry Hills and Parramatta - NSW, Melbourne - VIC, Canberra - ACT, Brisbane - QLD, Hobart - TAS, Adelaide - SA, Darwin - NT, Perth - WA. 

About our Team

The Aged Care Quality and Safety Commission (the Commission) offers interesting and challenging work, focused on improving the lives of older people. As the single independent regulator of Australian Government-funded aged care services, the Commission plays a central role in maintaining the integrity of the aged care system.

The Serious Incident Response Scheme (SIRS)  is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022. 

The SIRS has 2 key components: 

• incident management responsibilities 
• reportable incident obligations. 

The 8 types of reportable incidents that must be reported to the Commission include: 

• Unreasonable use of force 
• Unlawful sexual contact or inappropriate sexual conduct 
• Psychological or emotional abuse 
• Stealing or financial coercion by a staff member 
• Neglect 
• Inappropriate use of restrictive practices • Unexplained absence from care / missing consumers
• Unexpected death. 

The aim of SIRS is to:

• build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety 
• require providers to review incident information to drive improvements in quality and safety 
• enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.

 SIRS Team delivers on the aim by: 

• assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk. 
• acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability 
• educating providers using the intelligence gathered from notifications. 
• ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence. 

 For more information on the SIRA program go to www.agedcarequality.gov.au/sirs

What you'll do

Reporting to an Assistant Director (EL1) in the SIRS Operations, you will be responsible for:

• leading a team of 4-5 team members, including exercising HR delegations
• building and sustaining capability of team members to undertake their roles effectively, efficiently and safely
• creating a positive and collaborative culture that encourages and acts on feedback
• making regulatory decisions as outlined in the operational delegation instrument
• representing your team in decision making forums internal governance forums to identify and implement improvements to the operation of the SIRA program
• encouraging innovation and manage and lead team/s through changes in business and process improvement
• contributing to business planning, design of training, developing job aids and other supports
• build and maintain effective working relationships with other teams in the Commission to identify and respond to risk.

What skills and capability we are looking for: 

• Ability to work in an environment where you are responsible for leading a team responding to sensitive and at times confronting information.
• Demonstrated leadership experience building the capability of team members to undertake their roles effectively, efficiently, collaboratively and safely.
• Experience exercising HR delegation and sound understanding of the Enterprise Agreement and standard guidelines and procedures.
• Sound understanding of the Commission’s risk frameworks and guidelines and SIRA specific legislation, guidelines and procedures.
• Demonstrated strong communication skills including, preparing reports and briefings. 
• Demonstrated ability to build internal partnerships to deliver on the SIRA program.
• Demonstrated experience inputting into governance forums to identify and implement improvements.
• Demonstrated capability in making regulatory decisions. 
• Commitment, energy and drive to see that goals are achieved.
• Ability to remain positive and responds to pressure in a calm manner.

Other considerations when applying:

• Capacity to travel, as you may be leading team members in other sites, however where possible we will look to match Team Leaders with localised teams
• Willingness be flexible with your working hours if you lead team members in varying time zones. 
• Willingness to meet vaccination requirements to perform regulatory activities that require. vaccination such as, entry to a residential aged care service 

About the Temporary Employment Register

We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment as Team Leaders. 

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

Position Notes 

Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Eligibility

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

Provide a 600-word pitch setting out why you want the role and your skills and capabilities along with a brief resume

Contact Officer

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. For further information, please contact Giovanna Stonehouse, Assistant Director, on 03 9100 7018 or via email at Giovanna.Stonehouse@agedcarequality.gov.au. 

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.