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The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Purpose of the Position

Stakeholder engagement is an essential enabler to support the Commission’s role as the national regulator of aged care quality and safety. The Director, Stakeholder Engagement is responsible for working with groups across the Commission to develop and drive the Commission’s stakeholder engagement strategy. The position will work with key stakeholders to understand their interests and coordinate stakeholder activities and feedback. The position also provides secretariat support for the Aged Care Quality and Safety Advisory Council, the Commission Consultative Forum and other forums.

The Director will lead a team that includes direct supervision of two Assistant Directors (EL1), two to four APS6 officers, and one APS5 officer.

Position Duties

· Lead the development and implementation of the Commission’s stakeholder engagement strategy;

· Coordinate stakeholder engagement activities and manage feedback on key initiatives, projects  and issues;

· Provide strategic advice, problem solving and issues management in relation to complex and strategic matters;

· Assist with the management of critical and sensitive issues to deliver consistent strategic and quality messaging in line with current priorities, policies and objectives;

· Lead secretariat support for the Aged Care Quality and Safety Advisory Council, including planning and organisation of meetings, preparation of agenda papers, drafting of minutes and correspondence;

· Provide support for the Commission’s engagement in other consultative activities including regional forums in consultation with the Commission’s regional directors;

· Build strong and trusting relationships with key stakeholders and monitor stakeholder relationships and agreements;

· Provide leadership, direction and support to staff working in a fast-paced, sensitive and dynamic environment during a period of change.

Key Capability Requirements

· Demonstrated ability to develop and implement successful stakeholder engagement strategies within a regulatory environment

· Demonstrated ability to identify and manage the expectations of stakeholders to achieve mutually beneficial outcomes

· Demonstrated ability to provide effective secretariat support at the level of a board or equivalent

· Highly-developed written and oral communication skills, and demonstrated ability to communicate information coherently and concisely to audiences from diverse backgrounds and cultures

· Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders

· Highly-developed leadership and management skills, including the ability to lead a team in a dynamic environment with competing priorities and foster collaborative relationships.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.


Position Notes

Salary offered will be between $124,752 to $147,700 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

In your application please provide a statement of claims against the Key Capability Requirements in no more than 500 words.

A Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here. 

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account if you are a first-time user or to sign in to complete your application. 

3. As part of your application, you will be requested to complete a Statement of Claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page. 

4. Click ‘Apply Now’ when you are ready to submit your application.


Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on 2 November 2021.   Only completed applications will be accepted.


Contact Officer:  Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Pam Christie, Executive Director, via email Pam.Christie@agedcarequality.gov.au with position title included in the subject line.


Further Information:

For further information about the Aged Care Quality and Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

                            Information Officer

                            APS5

                            Job Type- Non-Ongoing

                            National


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Information Officer at the APS level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

The Information Officer APS 5 will work collaboratively as part of a small team to provide timely and accurate data, information, analysis, and intelligence to support regulatory activities.

The role includes information gathering from a variety of sources including regulatory activities and information, internal and external stakeholder engagement, risk identification in industry, and information and intelligence from other relevant agencies. The goal of these activities is to provide the Commission with the data, information and intelligence it needs to effectively and efficiently deliver, assess and tailor regulatory operations to protect the safety, health and wellbeing of aged care consumers.

Successful applicants will be required to draft letters, reports, and briefings, prepare presentations, be able to interpret data, policy, legal and clinical advice, seek external and internal advice to recommend appropriate regulatory treatment activities.

Position Duties

  • Undertake the collection, analysis and interpretation of data and/or, research activities, including interrogating databases, collating data from multiple sources, manipulation of data, and presentation of data and information to meet the needs of the business.
  • Stakeholder engagement and coordination to deliver intelligence and analysis products and to identify and develop new products.
  • Applying research, analytical and strategic thinking to produce risk and intelligence briefs.
  • Coordinate and conduct program performance reporting including monthly program tracking against specified performance indicators.
  • Assist in developing and maturing the Commission’s regulatory risk assessment and management processes.
  • Contribute to publications, analytical reports and support the projects undertaken by the business area.

Position Eligibility Requirements

  • Experience in engaging with stakeholders in relation to difficult and/or sensitive issues.
  • Excellent research, conceptual thinking, analytical and problem-solving skills, including the ability to understand and clearly communicate complex analytical findings.
  • Excellent organisational skills and the capability to self-manage multiple competing priorities while working to tight deadlines.
  • Excellent written and oral communication skills, proof reading and editing with attention to detail and quality work.
  • Flexibility to work both independently and productively as part of a small geographically dispersed team.
  • Strong data literacy and reporting skills, including high level excel and numeracy skills, and the ability to use a range of analytical tools.

Highly Desired:

  • Sound understanding of regulatory functions and/or experience in working in a regulatory environment
  • Previous experience in an analytical, intelligence, or data management environment

Position Notes

Salary offered will be between $74,518 and $80,588 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 500 words.

Non-ongoing opportunity will be offered for specified term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of three years.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application on our website-https://www.agedcarequality.gov.au/about-us/careers

Applications submitted to the Aged Care Quality and Safety Commission Temporary Employment Register will remain active until Friday 31 December 2021. If you wish to remain on our register after this date you will need to reapply.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

 Non-ongoing Temporary Employment Register – Senior Data Analysts (ACT/NSW/QLD/VIC/SA/WA)

Aged Care Quality and Safety Commission

The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Senior Data Analysts at the APS6 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.



Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.

Reporting to the Assistant Director (EL1) your main responsibilities will be:


  • Perform data analysis and extraction to assist with current and future projects using the tools available in the Commission.


  • Assist in developing, progressing and managing projects within the Section by working closely with other team members, as well as internal and external stakeholders.


  • Contribute to the development of innovative ideas to tackle challenging health policy problems using data analytics.


  • Develop capability for advanced analytical techniques within the Section.


  • Assist with ad-hoc work within the Section, including drafting communications, documents and briefs.


  • Assist in the development of written reports, infographics and presentations detailing the findings of analysis conducted for various projects.



To be successful in this role you will need the following key capabilities:


  • Demonstrated strategic and analytical skills including the ability to interpret and synthesise information from a range of sources.


  • Ability to undertake data analysis - expertise in/ and ability to quickly gain mastery of programming languages is desirable.


  • Ability to prepare and analyse data using a range of methods to form well-reasoned and defensible conclusions based on sound judgment.


  • · Good organisational skills and ability to adapt to evolving work priorities.


  • · Ability to work both independently and productively as part of a team, and to meet deadlines.


  • · Excellent writing skills, including the ability to translate findings from data analysis to written reports or oral presentations that may be delivered to both technical and non-technical audiences.


Salary:

These roles are classified APS6 and as such the range of salary will commence at $85,088  up to a maximum of $95,992. In addition, 15.4% superannuation will be paid
How to apply:

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

Please scroll to the bottom of the page and complete the online application form. Only completed applications will be accepted.

In your application please provide a statement of claims (no more than 500 words) outlining why you would like to work with us and what strengths you would bring to the role, and a copy of your Resume.

Further Information:

For further information about the Commission please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code.

Non-ongoing Temporary Employment Register – APS5 Serious Incident Response Scheme Assessor (NSW,TAS)


Aged Care Quality and Safety Commission

The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Serious Incident Response Scheme Assessor at the APS5 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.

The purpose of the position is to risk assess incoming incident reports from aged care service providers, liaison with providers to gather relevant information, and recommend appropriate action, including comprehensive report writing.

Reporting to the Team Leader, your main responsibilities will be:

  • Manage incoming reports and make initial triage assessment
  • Liaison with providers by phone and email
  • Preparation of information about cases for transfer to other areas of the Commission and/or complex detailed assessment
  • Liaison with other regulatory teams within the Commission as required
  • Provision of support to providers to understand new requirements as required
  • Staff training and management (as required)


To be successful in this role you will need the following:

  •  Demonstrated previous experience in risk based assessment or ability to acquire quickly
  • Demonstrated good communication skills, written and verbal
  • Experience in complex report writing or equivalent.
  • Demonstrated high level time management and organisational skills with ability to meet tight deadlines
  • Ability to contribute productively in a team environment
  • Ability to manage sensitive and sometimes confronting information
  • Demonstrated ability to effectively use various databases and other IT systems

Desirable:

  • Willingness to travel inter- and intrastate
  • Exposure to or interest in clinical assessment


Salary offered will be between $76,008 and $82,200 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application please provide a statement of claims against the Key Capabilities in no more than 600 words.


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers

by 11.59pm Friday, 31 December, 2021. Only completed applications will be accepted.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Robert Rogers by emailing robert.rogers@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Aged Care Quality and Safety Commission