The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Description

The successful candidates will be selected to join the People and Culture (P&C) group as part of the Strategy and Workforce Planning team.

Strategy and Workforce Planning Team:

The Strategy and Workforce Planning team are responsible for supporting the Commission to respond effectively to current and future workforce requirements. This is achieved by the development, implementation, regular review and reporting against the People & Culture Strategy and the Organisational Workforce plan. The function also manages all aspects of recruitment from job application to offers providing support to internal and external stakeholders and customising specific recruitment strategies to attract and engage high quality candidates with relevant skillsets. The team are responsive, trusted and reliable partners who provide valued advice and services to staff at all levels.

The successful candidates will be team players who are adept in building and fostering relationships with a variety of stakeholders. They will be accustomed to working in agile and fast paced environments where priorities quickly evolve.

Position Duties

The APS6 P&C Senior Adviser (Workforce Planner) will be responsible for:

• Contributing to the development, implementation and application of best practice workforce planning strategies, frameworks and tools that support the Aged Care Quality and Safety Commission reform agenda and ongoing operational needs.
• Collaborating with Commission business units to gather critical information on staffing needs (current and future) and to collate this information into useable and actionable data. 
• Investigating, researching and analysing available data from diverse sources to examine best practice workforce planning practices.
• Ensuring the staff planning and analysis of workforce trends are relevant and provide useful valid evidence for decision making.
• Maintaining oversight of project plan activities and deadlines for the workforce plan and provide updates to managers on any potential risks to the proposed implementation timeframe.
• Contributing to the development of mechanisms to understand and monitor the workforce profile across all Commission functions.
• Conducting in-depth analysis of trends affecting resource requirements and recommend potential solutions.
• Identifying operational trends and recommend changes to meet business requirements.
• Conducting regular evaluations of roles (eg task definition and analysis, workflow analysis, work sampling etc) to ensure accuracy in the workforce predictions
• Managing data and gathered information to ensure data integrity.
• Gathering information on specific recruitment initiatives which support strategies objectives for inclusion in the workforce plan e.g. Diversity strategy, Indigenous recruitment.
• Contributing to the development of robust reporting mechanisms in conjunction with workforce reporting to monitor and manage future projections and requirements.

Desirable Requirements (APS6 Senior P&C Adviser /Workforce Planner)

• A specialist with workforce planning/strategy experience gained from a similar multi-disciplined organisation.
• Tertiary qualifications in Human Resources and / or equivalent industry experience in a similar role.
• Ability to effectively prioritise requests while maintaining high standards and accuracy.
• Sound research. analytical, and problem-solving skills.
• Excellent communication (verbal and written) and relationship building skills.
• Understand and actively demonstrate the APS Code of Conduct and Values.

The EL1 Assistant Director, Workforce Planning will be responsible for:

People Strategy

• Contribute to the development of the People Strategy by identifying trends, risks and organisational requirements.Support the translation of the People Strategy into an annual action plan (with the activities, initiatives and projects required to progress the strategy) in conjunction with leaders from across the Commission and People & Culture
• Monitor the achievement of the annual action plan and report on progress.
• Evaluate the effectiveness of the People Strategy and annual action plans to inform future strategies and plans.

Workforce Planning

• Provide leadership to the team for the development, implementation and application of best practice workforce planning strategies, frameworks and tools that support the Aged Care Quality and Safety Commission reform agenda. 
• Develop, modify, and maintain accurate resource plans and budget models for short, medium, and long term (2-3 years ahead) by engaging with ACQSC leaders to understand their current and future workforce needs.
• Translate business needs into functional requirements and associated interventions for inclusion in the workforce planning process.
• Conduct research and analysis activities in support of new policy.
• Have an in-depth knowledge of the role and functions of the agency and an understanding of how these relate to the work of the Commission.
• Undertake research and analysis into existing best practice workforce planning practices and implement appropriate interventions and improvements.
• Develop robust reporting mechanisms in conjunction with workforce reporting to monitor and manage future projections and requirements.
• Prepare detailed analysis to support annual and quarterly workforce forecasts.
• Create in-depth reports on "What-if" scenarios and provide recommendations based on detailed analysis.
• Develop creative and analytical approaches to support changes to enterprise agreements.
• Provide input on workforce needs into the budgeting cycle and the development of NPPs.
• Monitor changes in the broader work environment that may impact on work objectives.
• Design, develop and evaluate projects on workforce issues. 
• Provide high level input and advice to specific recruitment initiatives which support strategies objectives e.g. Diversity strategy, Indigenous recruitment.
• Undertake high level research, planning and review process to understand the employment proposition for critical roles including barriers to workforce participation.
• Through consultation with business area managers, Identify critical roles across the workforce, for future recruitment, retention and succession planning, undertaking impact analysis and supply\demand mapping as required.
• Implement a workforce planning tool that allows for the identification of risk areas and the development and implementation of strategies to ensure appropriate workforce supply.

Risk & Policy Registers

• Maintain registers for people risks and people policies at the Commission.
• Regularly review and update the people risks in a way that engages leaders and staff and provides a realistic appraisal of the Commission’s people risk profile.
• Develop treatments for the elimination or reduction of people risks, monitoring and reporting on those treatments and evaluating their effectiveness.
• Develop a schedule for policy review and renewal.

Team Leadership

• Lead and manage staff including developing, coaching and mentoring staff, and building commitment to shared goals. 
• Other duties, as required.

Desirable Requirements (EL1 Assistant Director, Workforce Planning)

• Tertiary qualifications in Human Resources and / or equivalent industry experience in a similar role.
• Demonstrated experience in leading the design, development and implementation of HR programmes and strategies. 
• Strong leadership skills with a proven ability to lead a team, drive innovation and a culture of collaboration and outcome delivery. 
• Highly developed analytical and problem-solving skills. 
• Strong stakeholder engagement, relationship building and change management skills. 
• Highly developed written and oral communication skills including the ability to negotiate and influence confidently. 
• Understand and actively demonstrate the APS Code of Conduct and Values.

Position Notes 

Salary offered will be between *APS6 - $89,394 and $100,849 per annum and *EL1 - $106,653 and $121,639 depending on skills and experience. In addition, 15.4% superannuation will be paid.

*Note; these figures do not include the newly agreed APS Enterprise Agreement bargaining pay offer.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application, please provide a summary of your experience referring to the Integrated Leadership System (ILS) and position requirements outlined. Please restrict your response to no more than 600 words and include examples.

Non-ongoing opportunities will be offered for varying periods up to 18 months with possibility of an extension to a maximum of two years.

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a response  (max 600 word response) and attach your Resume. Cover letter is optional.

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Sunday 7th January 2024.

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the roles can be directed to Rohan Dyster by emailing rohan.dyster@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code 

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Description

The successful candidates will be selected to join the People and Culture (P&C) group as part of the Strategy and Workforce Planning team.

Strategy and Workforce Planning Team:

The Strategy and Workforce Planning team are responsible for supporting the Commission to respond effectively to current and future workforce requirements. This is achieved by the development, implementation, regular review and reporting against the People & Culture Strategy and the Organisational Workforce plan. The function also manages all aspects of recruitment from job application to offers providing support to internal and external stakeholders and customising specific recruitment strategies to attract and engage high quality candidates with relevant skillsets. The team are responsive, trusted and reliable partners who provide valued advice and services to staff at all levels.

The successful candidates will be team players who are adept in building and fostering relationships with a variety of stakeholders. They will be accustomed to working in agile and fast paced environments where priorities quickly evolve.

Position Duties

The APS6 P&C Senior Adviser (Workforce Planner) will be responsible for:

• Contributing to the development, implementation and application of best practice workforce planning strategies, frameworks and tools that support the Aged Care Quality and Safety Commission reform agenda and ongoing operational needs.
• Collaborating with Commission business units to gather critical information on staffing needs (current and future) and to collate this information into useable and actionable data. 
• Investigating, researching and analysing available data from diverse sources to examine best practice workforce planning practices.
• Ensuring the staff planning and analysis of workforce trends are relevant and provide useful valid evidence for decision making.
• Maintaining oversight of project plan activities and deadlines for the workforce plan and provide updates to managers on any potential risks to the proposed implementation timeframe.
• Contributing to the development of mechanisms to understand and monitor the workforce profile across all Commission functions.
• Conducting in-depth analysis of trends affecting resource requirements and recommend potential solutions.
• Identifying operational trends and recommend changes to meet business requirements.
• Conducting regular evaluations of roles (eg task definition and analysis, workflow analysis, work sampling etc) to ensure accuracy in the workforce predictions
• Managing data and gathered information to ensure data integrity.
• Gathering information on specific recruitment initiatives which support strategies objectives for inclusion in the workforce plan e.g. Diversity strategy, Indigenous recruitment.
• Contributing to the development of robust reporting mechanisms in conjunction with workforce reporting to monitor and manage future projections and requirements.

Desirable Requirements (APS6 Senior P&C Adviser /Workforce Planner)

• A specialist with workforce planning/strategy experience gained from a similar multi-disciplined organisation.
• Tertiary qualifications in Human Resources and / or equivalent industry experience in a similar role.
• Ability to effectively prioritise requests while maintaining high standards and accuracy.
• Sound research. analytical, and problem-solving skills.
• Excellent communication (verbal and written) and relationship building skills.
• Understand and actively demonstrate the APS Code of Conduct and Values.

The EL1 Assistant Director, Workforce Planning will be responsible for:

People Strategy

• Contribute to the development of the People Strategy by identifying trends, risks and organisational requirements.Support the translation of the People Strategy into an annual action plan (with the activities, initiatives and projects required to progress the strategy) in conjunction with leaders from across the Commission and People & Culture
• Monitor the achievement of the annual action plan and report on progress.
• Evaluate the effectiveness of the People Strategy and annual action plans to inform future strategies and plans.

Workforce Planning

• Provide leadership to the team for the development, implementation and application of best practice workforce planning strategies, frameworks and tools that support the Aged Care Quality and Safety Commission reform agenda. 
• Develop, modify, and maintain accurate resource plans and budget models for short, medium, and long term (2-3 years ahead) by engaging with ACQSC leaders to understand their current and future workforce needs.
• Translate business needs into functional requirements and associated interventions for inclusion in the workforce planning process.
• Conduct research and analysis activities in support of new policy.
• Have an in-depth knowledge of the role and functions of the agency and an understanding of how these relate to the work of the Commission.
• Undertake research and analysis into existing best practice workforce planning practices and implement appropriate interventions and improvements.
• Develop robust reporting mechanisms in conjunction with workforce reporting to monitor and manage future projections and requirements.
• Prepare detailed analysis to support annual and quarterly workforce forecasts.
• Create in-depth reports on "What-if" scenarios and provide recommendations based on detailed analysis.
• Develop creative and analytical approaches to support changes to enterprise agreements.
• Provide input on workforce needs into the budgeting cycle and the development of NPPs.
• Monitor changes in the broader work environment that may impact on work objectives.
• Design, develop and evaluate projects on workforce issues. 
• Provide high level input and advice to specific recruitment initiatives which support strategies objectives e.g. Diversity strategy, Indigenous recruitment.
• Undertake high level research, planning and review process to understand the employment proposition for critical roles including barriers to workforce participation.
• Through consultation with business area managers, Identify critical roles across the workforce, for future recruitment, retention and succession planning, undertaking impact analysis and supply\demand mapping as required.
• Implement a workforce planning tool that allows for the identification of risk areas and the development and implementation of strategies to ensure appropriate workforce supply.

Risk & Policy Registers

• Maintain registers for people risks and people policies at the Commission.
• Regularly review and update the people risks in a way that engages leaders and staff and provides a realistic appraisal of the Commission’s people risk profile.
• Develop treatments for the elimination or reduction of people risks, monitoring and reporting on those treatments and evaluating their effectiveness.
• Develop a schedule for policy review and renewal.

Team Leadership

• Lead and manage staff including developing, coaching and mentoring staff, and building commitment to shared goals. 
• Other duties, as required.

Desirable Requirements (EL1 Assistant Director, Workforce Planning)

• Tertiary qualifications in Human Resources and / or equivalent industry experience in a similar role.
• Demonstrated experience in leading the design, development and implementation of HR programmes and strategies. 
• Strong leadership skills with a proven ability to lead a team, drive innovation and a culture of collaboration and outcome delivery. 
• Highly developed analytical and problem-solving skills. 
• Strong stakeholder engagement, relationship building and change management skills. 
• Highly developed written and oral communication skills including the ability to negotiate and influence confidently. 
• Understand and actively demonstrate the APS Code of Conduct and Values.

Position Notes 

Salary offered will be between *APS6 - $89,394 and $100,849 per annum and *EL1 - $106,653 and $121,639 depending on skills and experience. In addition, 15.4% superannuation will be paid.

*Note; these figures do not include the newly agreed APS Enterprise Agreement bargaining pay offer.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application, please provide a summary of your experience referring to the Integrated Leadership System (ILS) and position requirements outlined. Please restrict your response to no more than 600 words and include examples.

Non-ongoing opportunities will be offered for varying periods up to 18 months with possibility of an extension to a maximum of two years.

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a response  (max 600 word response) and attach your Resume. Cover letter is optional.

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Sunday 7th January 2024.

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the roles can be directed to Rohan Dyster by emailing rohan.dyster@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code 

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Description

The successful candidates will be selected to join the People and Culture (P&C) group as part of one of the following functional teams:

• Recruitment – the team undertake the administration recruitment activities for the Commission from job application to offers. As a member of the team, you will provide support to internal and external stakeholders and customise specific recruitment strategies to attract and engage high quality candidates with relevant skillsets. The team are responsive, trusted and reliable partners who provide valued advice and services to staff at all levels.
• Operations - the first point of contact to review, triage and resolve HR ticket enquiries in the Service Management tool. As a member of the team, you will enable and deliver an outstanding end user experience for Commission staff and people managers, through the provision of HR advice and initiatives, reporting, quality assurance of activities and HR data and system improvement initiatives.
   

The successful candidates will be team players who are adept in building and fostering relationships with a variety of stakeholders. They will be accustomed to working in agile and fast paced environments where priorities quickly evolve.

Position Duties

The P&C Advisers\Senior P&C Advisers will be responsible for a range of functions including: 

Strategy, systems and operations 

• Support the leadership and management of relevant team strategic, systems, and operational accountabilities and outcomes including: 
• Understand and comply with APS legislation, industrial awards and their application by maintaining an up-to-date technical expertise and knowledge base through reviewing Recruitment, Payroll and HR policies, process and procedures, including the Enterprise Agreement. 
• To provide a professional first point of contact service for responding, resolving and escalating of HR enquiries and /or incidents, using an early intervention approach, in line with established KPIs and best practice. 
• Contribute and implement relevant P&C strategies, and plans based on contemporary and emerging workplace trends to enable staff and the Commission 
• Ensure all relevant policies relating to P&C reflect the Commission’s current obligations and provide necessary guidance to leaders and staff​ and conform with the Commission’s governance and policy frameworks.
• ​Support the implementation of Commission-wide initiatives, ensuring current and future alignment with the People Strategy.
• Manage a shared inbox or service desk tool queue ensuring queries are responded to in a timely manner, ensuring all customer interactions are logged using the service management tool.
• Exercise appropriate delegations, work productively under limited directions on moderate to complex work, prioritise and self-manage workload.
• Maintain communication channels, methods, and objectives. 

Program management, assurance, and quality improvement

Support the leadership and management of relevant team programs, projects, and quality assurance accountabilities including: 

• Collect and analyse relevant team or function related data to evaluate effectiveness P&C  activities or programs or for external reporting purposes including Staff Participation Forum, APS Census or engagement surveys.
• Collect, analyse, and utilise relevant P&C, team, or function related data to evaluate performance and outcomes.
• Design, embed and streamline consistent processes to ensure efficiency and effectiveness.

Stakeholder management

• Develop and maintain positive workplace relationships between the Commission and staff by providing timely, accurate, consistent and clear advice to stakeholders.
• Engage with P&C’s SES unit to ensure their needs are reflected in relevant work and work closely with P&C subject matter experts and multi-disciplinary teams.
• Undertake continuous improvement activities to ensure P&C processes, procedures and systems are effective, promote efficiency and meet the needs of stakeholders.
• Provide information and reports to a range of internal or external stakeholders.
• Measure and evaluate the impact of initiatives and engage with leaders to understand business requirements for specific groups across the Commission.

Leadership and accountability (Team building accountabilities) – APS6 Senior P&C Advisers only

• Demonstrated ability to supervise and guide a small team including allocation and management of workload, mentoring and coaching individuals.
• Collaboratively manage team and build capability of staff to undertake their roles effectively, and efficiently in accordance with process and quality indicators.
• Communicate work alignment with corporate priorities and monitor progress.

Desirable Requirements

• Degree and/or equivalent work experience within People and Culture, HR, or adviser/business partner role.
• Service delivery, recruitment or workforce planning experience.
• Experience in supporting implementation of strategic initiatives.
• Ability to effectively prioritise requests while maintaining high standards and accuracy.
• Experience in consultation and provision of advice to business leaders. 
• Knowledge of and experience in general HR best practice.
• Sound analytical, interpretive, problem-solving and dispute resolution skills.
• Highly developed communication and relationship building skills.
• Active promotion of the APS Code of Conduct and Values.

Position Notes 

Salary offered will be between APS5 - $79,854 - $86,359 per annum or APS6 - $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application, please provide a response to the question provided referring to the Integrated Leadership System (ILS) and position requirements outlined. Please restrict your response to no more than 400 words.

Tell us about yourself and why you are interested in the advertised roles. Please include examples of your experience.

Non-ongoing opportunities will be offered for varying periods up to 18 months with possibility of an extension to a maximum of two years.

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a response to one question (max 400 word response) and attach your Resume. Cover letter is optional.

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Tuesday 2nd January 2024. 

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the roles can be directed to Gail Ward by emailing gail.ward@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Senior SIRS Assessors - Operations

APS5

Full-time, Non-Ongoing

Brisbane, QLD; Parramatta and Surry Hills, NSW, Hobart, TAS; Darwin, NT; Perth, WA; Canberra ACT

The Aged Care Quality and Safety Commission (the Commission) offers interesting and challenging work, focused on improving the lives of older people. As the single independent regulator of Australian Government-funded aged care services, the Commission plays a central role in maintaining the integrity of the aged care system.

The Serious Incident Response Scheme (SIRS) is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022. 

The SIRS has 2 key components: 

• incident management responsibilities 

• reportable incident obligations. 

The 8 types of reportable incidents that must be reported to the Commission include: 

• Unreasonable use of force 

• Unlawful sexual contact or inappropriate sexual conduct 

• Psychological or emotional abuse 

• Stealing or financial coercion by a staff member 

• Neglect 

• Inappropriate use of restrictive practices 

• Unexplained absence from care / missing consumers

• Unexpected death. 

The aim of SIRS is to:

• build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety 

• require providers to review incident information to drive improvements in quality and safety 

• enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.

SIRS Team delivers on the aim by: 

• assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk. 

• acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability 

• educating providers using the intelligence gathered from notifications. 

• ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence. 

For more information on the SIRA program go to www.agedcarequality.gov.au/sirs

We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment as Senior SIRS Assessors. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

What you'll do: 

Reporting to the team leader your main responsibilities will be: 

• Work independently and providing guidance to assess sensitive and at times confronting information as to the risk to the consumer within prescribed timeframes 
• Searching and analysing the Commission’s business systems to conduct quality risk assessments with an informed decision about the trust in the provider and potential trends 
• Communicating with aged care providers if further information is required to inform an assessment by phone or in writing 
• Exercising judgement to make decisions governed by the application of rules, regulations, best practice principles or the agency's operating instructions and procedures 
• Under limited supervision perform objective and systematic research and analysis to obtain accurate conclusions based on evidence 
• Documenting, in an accurate and timely manner, assessments and information received in respect to a notification 
• Interpret legislation, policy, procedures, and guidelines to prepare complex matters for escalation to other areas of the Commission for further action 
• Build and sustain relationships; liaises with a range of internal and external stakeholders 
• Contribute to the priorities of the team and effectively manage your workload 
• Have accountability for tasks and decisions and supports colleagues in achieving their goals through the provision of guidance and quality assurance 
• Commitment to agreed productivity goals 
• Attend, and participate in, team meetings or training when required 

Skills and capability, we need: 

• Ability to analyse and draw accurate conclusions based on available information using guidelines and other job aids
• Demonstrated ability to take personal responsibility for accurate completion of work that adheres to guidelines and other procedures 
• Commitment, energy, and drive to see goals are achieved 
• The ability to learn and build proficiency across different IT systems 
• Ability to remain positive and respond to work pressure in a calm manner 
• Willingness to seek and act on feedback 
• Demonstrated good communication skills including, preparing reports and briefings
• Demonstrated capability in making regulatory decisions. 

Other considerations when applying: 

• Capacity to travel, as you may be leading team members in other sites, however where possible we will look to match Senior SIRS Assessors with localised teams 
• Willingness be flexible with your working hours if you lead team members in varying time zones
• Willingness to meet vaccination requirements to perform regulatory activities that require vaccination such as, entry to a residential aged care service.  

Position Notes 

Salary offered will be between $79,854 and $86,359 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Provide a 600-word pitch setting out why you want the role and your skills and capabilities along with a brief resume

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. For further information, please contact Giovanna Stonehouse, Assistant Director, on 03 9100 7018 or via email at Giovanna.Stonehouse@agedcarequality.gov.au.

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information: 

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Team Leader

APS6

Full-time, Non-Ongoing

Brisbane, QLD; Parramatta and Surry Hills, NSW, Hobart, TAS; Darwin, NT; Perth, WA.

The Aged Care Quality and Safety Commission (the Commission) offers interesting and challenging work, focused on improving the lives of older people. As the single independent regulator of Australian Government-funded aged care services, the Commission plays a central role in maintaining the integrity of the aged care system.

The Serious Incident Response Scheme (SIRS)  is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022. 

 The SIRS has 2 key components: 

• incident management responsibilities 

• reportable incident obligations. 

 The 8 types of reportable incidents that must be reported to the Commission include: 

• Unreasonable use of force 

• Unlawful sexual contact or inappropriate sexual conduct 

• Psychological or emotional abuse 

• Stealing or financial coercion by a staff member 

• Neglect 

• Inappropriate use of restrictive practices • Unexplained absence from care / missing consumers

• Unexpected death. 

 The aim of SIRS is to:

 • build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety 

• require providers to review incident information to drive improvements in quality and safety 

• enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.

 SIRS Team delivers on the aim by: 

• assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk. 

• acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability 

• educating providers using the intelligence gathered from notifications. 

• ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence. 

 For more information on the SIRA program go to www.agedcarequality.gov.au/sirs

 We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment as Senior SIRS Assessors. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

What you'll do: 

Reporting to an Assistant Director (EL1) in the SIRS Operations, you will be responsible for:

• leading a team of 4-5 team members, including exercising HR delegations
• building and sustaining capability of team members to undertake their roles effectively, efficiently and safely
• creating a positive and collaborative culture that encourages and acts on feedback
• making regulatory decisions as outlined in the operational delegation instrument
• representing your team in decision making forums internal governance forums to identify and implement improvements to the operation of the SIRA program
• encouraging innovation and manage and lead team/s through changes in business and process improvement
• contributing to business planning, design of training, developing job aids and other supports
• build and maintain effective working relationships with other teams in the Commission to identify and respond to risk.

Skills and capability, we need:

• Ability to work in an environment where you are responsible for leading a team responding to sensitive and at times confronting information.
• Demonstrated leadership experience building the capability of team members to undertake their roles effectively, efficiently, collaboratively and safely.
• Experience exercising HR delegation and sound understanding of the Enterprise Agreement and standard guidelines and procedures.
• Sound understanding of the Commission’s risk frameworks and guidelines and SIRA specific legislation, guidelines and procedures.
• Demonstrated strong communication skills including, preparing reports and briefings. 
• Demonstrated ability to build internal partnerships to deliver on the SIRA program.
• Demonstrated experience inputting into governance forums to identify and implement improvements.
• Demonstrated capability in making regulatory decisions. 
• Commitment, energy and drive to see that goals are achieved.
• Ability to remain positive and responds to pressure in a calm manner.

Other considerations when applying:

• Capacity to travel, as you may be leading team members in other sites, however where possible we will look to match Team Leaders with localised teams
• Willingness be flexible with your working hours if you lead team members in varying time zones. 
• Willingness to meet vaccination requirements to perform regulatory activities that require. vaccination such as, entry to a residential aged care service 

Position Notes 

Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

 How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant Temporary Employment Register.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Provide a 600-word pitch setting out why you want the role and your skills and capabilities along with a brief resume

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. For further information, please contact Giovanna Stonehouse, Assistant Director, on 03 9100 7018 or via email at Giovanna.Stonehouse@agedcarequality.gov.au. 

Diversity and Inclusion

 The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information: 

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Assistant Director, Serious Incident Response Scheme (SIRS)

Executive Level 1

Non-Ongoing/Ongoing

Hobart TAS, Sydney (Parramatta and Surry Hills) NSW, Canberra ACT, Brisbane QLD, Perth WA, Melbourne (Box Hill) VIC, Darwin NT.
 

About the Commission: 

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

About our team:

The SIRS is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022.

The SIRS has 2 key components:

• incident management responsibilities
• reportable incident obligations.

The 8 types of reportable incidents that must be reported to the Commission include:

• Unreasonable use of force 
• Unlawful sexual contact or inappropriate sexual conduct 
• Psychological or emotional abuse 
• Stealing or financial coercion by a staff member 
• Neglect 
• Inappropriate use of restrictive practices
• Unexplained absence from care / missing consumers 
• Unexpected death.

The aim of SIRS is to:

• build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety
• require providers to review incident information to drive improvements in quality and safety
• enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission. 

SIRS team delivers on the aim by:

• assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk 
• acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability
• educating providers using the intelligence gathered from notifications
• ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence. 

For more information on the SIRA program go to www.agedcarequality.gov.au/sirs. 

What you'll do: 

Reporting to the Senior Director of Serious Incident Response Scheme, you will be responsible for:

• Implement and deliver the SIRS regulatory program and ensure outcomes align with performance indicators, policies and procedures
• Lead and manage the daily operations of a team in a high-paced environment
• Make positive ongoing contribution to the achievement of the Commission’s strategic goals
• Responsible for driving quality assurance and continuous improvement 
• Cultivates productive working relationships with internal and external stakeholders 
• Exemplifies resilience, personal drive and integrity 
• Ensure appropriate management and use of data and intelligence to inform risk-based decision making, resourcing and strategic outcomes
• Achieve results through building organizational capability, implementing risk mitigation strategies and supporting change
• Manage complex case coordination including writing case reports and coordinating information sharing across the Commission

Position Eligibility Requirements: 

• Extensive experience managing and leading teams remotely through periods of change.
• Track record of delivery by building confidence and capability; and addressing barriers to succeed. 
• Expert knowledge and understanding of complex case coordination matters or ability to quickly acquire
• Extensive experience in implementing, driving and measuring quality assurance and continuous improvement initiatives
• Ability to analyse complex information including interpretation and application of legislation
• Excellent communication skills including demonstrated experience working collaboratively with a diverse range of internal and external stakeholders for results
• Ability to manage sensitive and sometimes confronting information
• The successful applicant is required to be fully influenza and Covid-19 vaccinated.

Other considerations when applying:

• Capacity to travel when business needs require, 
• Willingness be flexible with your working hours to accommodate for varying time zones 

Position Notes:

Salary offered will be between $109,853 - $125,288 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps.

Non-ongoing opportunity will be offered for an specified term. Opportunities will be offered for varying periods up to 12 months with a possibility of an extension to a maximum of 2 years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the eligibility requirement in no more than 1000 words, including what strengths you would bring to the role, and a copy of your CV.

Please complete the application and submit by 11:59pm (AEDT) on 3 January 2024.

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Giovanna Stonehouse by emailing giovanna.stonehouse@agedcarequality.gov.au with position title in the subject line.

Perth WA or Adelaide SA 

Ends on 20th December 2023

Our purpose

To protect and improve the safety, health, wellbeing and quality of life of people receiving Australian Government funded aged care.

Our vision

Older Australians trust and have confidence that aged care services protect and enhance their safety, health, wellbeing and quality of life.

Our Role

We are the national end-to-end regulator of aged care services and are focused on delivering a world class sector that safeguards the welfare and rights of consumers. We are invested in engagement and education to:

· build confidence and trust in aged care

· empower consumers

· support providers to comply with quality standards

· promote best practice service provision.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website.

The Group

The Intake and Complaints Resolution Group (ICRG) works with people receiving aged care services, their representatives and service providers to resolve concerns and make positive improvements for people receiving aged care. 

ICRG has approximately 200 Complaints staff spread across WA, SA, NSW, ACT, VIC, TAS and QLD.

It is an exciting time in ICRG with the newly appointed Complaints Commissioner joining the Commission in June 2023. The value of complaints in the sector has never been more significant than it is right now. Complaints offer valuable insights into the issues that concern care recipients and those who complain on their behalf. Complaints help give the Commission an understanding of risk for care recipients and inform our education and other regulatory activities such as accreditation and compliance. 

The Role 

The Assistant Director, ICRG, plays a critical leadership role in the operation of the Intake and Complaints function within the Commission. The Assistant Director provides direction and guidance to Complaints Officers, exercises delegations in the resolution of complaints under the Aged Care Quality and Safety Commission Act 2018, monitors quality assurance and performance of the team.  

The Assistant Director is also responsible for supporting the continuous improvement within ICRG by understanding and responding to operational requirements of internal business areas. This includes establishing and maintaining service level agreements. 

The Commission is undergoing continuous reform as well implementation of the recent external capability review. As a result, ICRG may take on new responsibilities over time. Flexibility and the ability to engage positively with change is required. 

As the Assistant Director, you will be required to:

· Provide strong leadership and management skills and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality 

· Make delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation 

· Ensure the Intake and Complaints teams operate within the Commission’s guidelines and operating procedures. 

· Work constructively with external stakeholders and support staff to remain resilient when dealing with conflict and/or challenging behaviours  

· Identify and respond appropriately to risk.  

· Manage high volumes of work considering risk, agreed priorities and KPIs 

· Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities 

· Foster and support staff wellbeing and contribute towards maintaining a positive culture that is customer centred and aligned with recruitment, training, HR and procurement processes. 

· Prepare briefings and reports for senior management of the team’s performance. 

· Work collaboratively with colleagues within the ICRG and across the Commission to implement the organisation’s priorities and support development of an integrated end-to-end regulatory model. 

Our ideal candidate

Our ideal candidate will possess the following capabilities:

· Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions 

· Capacity to work in a busy environment, working with competing priorities and ability to effectively manage and prioritise workload to deliver agreed outcomes. 

· Judgement, analytical skills and ability to understand and apply legislation and make delegated decisions 

· Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes 

· Demonstrated ability to identify and respond appropriately to risk 

· High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes 

· Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders. 

· Demonstrated ability to communicate information coherently and concisely to a range of audiences. 

· Ability to work collaboratively with others to focus on the operational priorities and strategic direction of the Commission 

· An understanding of best practice complaints management and risk-based regulation. 

· High level knowledge of the legislation, an understanding of the aged care sector or similar environments. 

Eligibility

To be eligible for these positions you must be an Australian citizen.

Successful candidates will be:

· Assessed through our pre-employment screening checks, such as an Australian Criminal History Check.

· Required to provide evidence of seasonal influenza and COVID 19 vaccinations.

How to apply

Submit an online application through Commission Careers by 11:59pm AEDT on Wednesday 20th December 2023. 

As part of your application, you will need to provide: 

· Your resume (normally three pages maximum) 

· A Statement telling us why you are interested in the role and what skills and experience you can bring to the role (no more than 500 words).

You are encouraged to refer to ‘The Role’, ‘Our Ideal Candidate’ sections of this advertisement and the APSC’s Cracking the Code to assist you in drafting your pitch.

Notes

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme, declare you have a disability and meet the minimum requirements for the job.

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Description

The Behaviour Support and Restrictive Practices Unit (RPU) aims to prevent and minimise the inappropriate use of restrictive practices in aged care by enhancing person-centered behaviour support and promoting quality of life for every consumer, through supporting provider understanding of behaviour support, restrictive practices, their legislative responsibilities and supporting the Commission’s regulatory functions. 

The Assistant Director, Behaviour Support and Restrictive Practices Unit plays a key role to: 

· Provide clinical leadership and guidance across the Commission about contemporary clinical practice expectations for aged care to inform regulatory decision-making in relation to person-centred behaviour support and restrictive practices.

· Assist Commission staff to understand and interpret clinical information, including identifying and escalating clinical risks.

· Provide clinical education and training for Commission staff in relation to person-centered behaviour support and restrictive practices.

· Develop guidance and resources for Commission staff, the aged care sector and the public.

· Be involved in working Groups about clinical matters that are internal and external to the Commission; and to undertake clinical project work.

· Support and guide providers’ understanding of their legislative responsibilities in relation to person-centered behaviour support and restrictive practices.  

· Bring experience and understanding of contemporary evidence-based, person-centered behaviour support and use of restrictive practices, together with excellent clinical judgement, analytical and critical thinking skills, and the ability to apply these skills to your role. 

As an Assistant Director, Behaviour Support and Restrictive Practices Unit, you will join a national team of Clinicians in the RPU, which sits in the Chief Clinical Advisor’s Group. This Group supports the Commission’s purpose by driving a higher standard of clinical rigour across the aged care sector. This role will require travel Australia wide. 

Key Accountabilities:

Assistant Directors in the RPU have high level skills and abilities in many areas. Critically important areas are:

· Critical analysis, clinical judgement and decision making: High level skills to critically analyse and interpret complex, sensitive and sometimes conflicting information applied to clinical issues, clinical judgement and decision making to make reasoned judgement about the care provided in relation to behaviour support and restrictive practice matters. 

· Clinical risk management: High level skills in clinical risk management including risk identification and escalation. 

· Clinical advice and report writing: High level ability to provide expert clinical advice (including advice relating to time sensitive matters) including written clinical reports and verbal guidance to support Commission staff in relation to regulatory and other activities, and in response to questions that may relate to specific clinical matters.

· Clinical education: High level skills to prepare and deliver clinical education in multiple forms including verbal presentations.

· Clinical leadership: High level ability to provide clinical leadership, guidance and coaching to clinical and non-clinical staff on clinical matters. Including ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions. 

Other important skills and abilities required for the role

· Flexibility and organisation: Demonstrated flexibility, responsiveness and ability to respond to changing demands and manage competing priorities.

· Collaboration and teamwork: Demonstrated skills and experience with engaging and working collaboratively with team members and stakeholders and maintaining a positive team culture.

· Maintaining professional standards: Demonstrated skills and experience in maintaining your professional knowledge and skills of contemporary best practice clinical care in an aged care setting.

· Adaptability: Demonstrated self-awareness of your performance, behaviours, including your ability to receive and adapt to feedback, and a commitment to personal and professional development. 

· Integrated Leadership System: All EL1 employees are expected to meet the EL1 Integrated Leadership System (ILS) level capabilities outlined in the https://www.apsc.gov.au/working-aps/aps-employees-and-managers/classifications/integrated-leadership-system-ils/ils-resources-profiles-comparatives-and-self-assessment/integrated-leadership-system-ils-el1-profile. It is recommended that applicants apply these when addressing the key selection criteria. 

Essential Requirements:

· Current registration as a Registered Nurse, Division 1, with the Nursing and Midwifery Board of Australia (NMBA) supported by the Australian Health Practitioner Regulation Agency (AHPRA). 

· Demonstrated knowledge of dementia and neurocognitive disorders relevant to behaviour support and restrictive practices.

· Demonstrated contemporary knowledge in relation to person-centred behaviour support and restrictive practices in an aged care context; critical thinking applied to clinical issues, clinical judgement and decision making; and clinical report writing.

· Highly developed analytical and problem-solving skills including the ability to exercise good judgement, identify priorities and discriminate between options based on evidence. 

· Ability to take a systems approach to the understanding of behaviour support and restrictive practices, and apply relevant legislation, to support the delivery of safe, high-quality care. 

· Excellent interpersonal, oral and written communication skills (including public speaking) and the demonstrated ability to communicate information coherently and concisely to audiences to ensure clarity. 

· Capacity to work in a busy environment, successfully handling competing priorities and ability to effectively manage and prioritise workload distributed among a team to deliver agreed outcomes.

· High-level negotiation skills and ability to establish and maintain professional relationships and to work with a range of key stakeholders to achieve outcomes.

· Ability to work collaboratively and build relationships based on trust, credibility, and fairness. 

· Intermediate to advanced skills in MS Office Word, Excel, PowerPoint.

· Flexibility to travel inter and intra state as required.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to answer two application questions and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on 02 January 2024. 

Only completed applications will be accepted. 

Contact Officer

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

Specific questions about the role can be directed to Loren de Vries by emailing loren.devries@agedcarequality.gov.au with the position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

APS6 Workforce Scheduler, Customer Contact Team – Ongoing/ Non-Ongoing 

Brisbane CBD QLD, Melbourne CBD VIC

Ends on 17th December 2023

Our purpose

To protect and improve the safety, health, wellbeing and quality of life of people receiving Australian Government funded aged care.

Our vision

Older Australians trust and have confidence that aged care services protect and enhance their safety, health, wellbeing and quality of life.

Our Role

We are the national end-to-end regulator of aged care services and are focused on delivering a world class sector that safeguards the welfare and rights of consumers. We are invested in engagement and education to:

· build confidence and trust in aged care

· empower consumers

· support providers to comply with quality standards

· promote best practice service provision.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website.

The Group

The Intake and Complaints Resolution Group (ICRG) works with people receiving aged care services, their representatives and service providers to resolve concerns and make positive improvements for people receiving aged care. 

The Customer Contact Team (CCT) was established in July 2022 and operates within ICRG. The CCT is responsible for receiving and responding to contacts about the quality of aged care services provided by the Australian Government approved service providers, or the functions of the Commission.

The CCT responds to a range of contact types including enquiries, feedback, complaints and notifications. Contacts are received via a variety of contact channels including phone, email, online and post. The CCT also manages multiple 1800 numbers for internal stakeholders such as the Food, Nutrition and Dining phone line.

The CCT is staffed by Customer Contact Officers who report to APS6 Team Leaders. Customer Contact Officers are responsible for providing an accessible, efficient, consistent, and user orientated experience in accordance with the Commission’s guidelines and procedures. 

The Role 

The Workforce Scheduler plays a key role in supporting the CCT to deliver exceptional service to consumers. Accountable for day-to-day resourcing and scheduling of the Customer Contact Officers, the Workforce Scheduler is responsible for all aspects of workforce planning, developing operational best practice and resource plans for all consumer contact channels. With focus on efficiency, resource optimisation and continuous improvement, this role ensures resources are available to meet customer demand and service standards. This role is critical in supporting a high performing team that focuses on continuous improvement and ensures consumer experience is consistent. 

As the Workforce Scheduler, your responsibilities include:

· Ensure the CCT is adequately resourced to achieve targets and service levels through workforce planning, rostering and real time management of resources.

·  Strive to achieve industry leading contact centre performance and support the consistent achievement of individual and team key performance indicators (KPIs) through effective workforce planning and resource scheduling.

· Identify and manage issues and gaps in resourcing, incorporating business as usual (BAU) and strategic initiatives in planning and resourcing and supporting ongoing operational efficiencies and improvements.

·  Ensure schedules are optimised and cover all communication channels (calls, emails, web, and outbound campaigns).

· Inform and monitor attendance and scheduling of training both formal and informal to ensure required service levels are maintained consistently, whilst enabling an environment of continuous improvement, including emergency staffing and leave coverage.

· Initiate and drive continuous improvement of the rostering process through data analyses and reporting to the Leadership team. Seeking ways to enhance operational efficiencies through effective workforce planning.

· Review and manage all consumer contact across all channels to identify issues, gaps and highlight impact and solutions to resolve.

· Establish key relationships and work closely with the leadership team, understand key activities, and evaluate through data trending the impact on consumer contact volumes as well as the impacts of these activities to the CCT and resource requirements.

· Develop targeted analysis of current service provisions and performance ensuring that suggestions for process improvement/service delivery are linked to both optimised scheduling, planning and staff engagement. Prepare reports and recommend solutions for implementation to management.

· Provide a high level of advice and support on all workforce planning matters.

· Create integrated database tracking tools for staff shrinkage patterns to optimise resourcing forecasts.

· Maintain sound knowledge of industry workforce planning contact centre developments including worldwide best practice, new process/system developments, staff engagement and new products and software.

· Proactively engage in team and whole staff activities to continually develop a practical understanding of overall business strategies and programs of work.

Our ideal candidate

You will demonstrate knowledge, experience and understanding of business systems and processes including:

· the practical application/use of Microsoft suite of products and customer relationship management tools 

· data analytics and reporting capabilities 

· demonstrated analytical, planning and decision-making skills 

· the use of software to build and maintain complex forecasting models, specifically, Genesys PureCloud3.

You will have experience working in a similar role in a contact centre environment including: 

· significant workforce planning experience in a large and complex contact centre 

· clear understanding of functional and organisational business requirements (current and future) and service drivers in all areas to provide a systemic, structured approach to workforce planning 

· demonstrated forecasting and planning experience with strong operations background, preferably in a high demand contact centre environment 

· experience in the achievement of targets in an operational or service environment 

· knowledge of contact centre quality assurance frameworks, best practices, and trends.

You will demonstrate strong communication and engagement skills to drive mutually beneficial outcomes with internal stakeholders including: 

· Highly developed organisational skills, including the ability to organise workloads, workflows and resources to meet demanding and conflicting priorities.

· excellent oral, language and written communication 

· ability to prepare reports for internal and external requirements ensuring a high level of accuracy and attention to detail.

You will possess excellent problem-solving skills including the ability to use initiative to manage issues, drive outcomes and suggest process improvements with a focus on the customer experience and continuous improvement of processes.

You will demonstrate strong leadership, interpersonal and relationship management skills with a passion for customer service, team development and an ability to: 

· gain trust and confidence through effective communication 

· plan and prioritise the work of self and others 

· manage priorities and competing demands with varying timeframes to meet deadlines and maintain high quality standards

What you will gain from the experience

· Be a part of a team that is driving significant transformation and growth of the Commission's frontline services. Being able to see the difference and improvement you are making for the team, internal stake holders, providers, and our consumers. 

· Experience in supporting the CCT and our stakeholders in a fast-paced unique contact centre work environment. 

Eligibility

To be eligible for these positions you must be an Australian citizen.

Successful candidates will be:

· Assessed through our pre-employment screening checks, such as an Australian Criminal History Check.

How to apply

Submit an online application through Commission Careers by 11:59pm AEDT on Sunday 17th of December 2023.

As part of your application, you will need to provide: 

· Your resume (normally three pages maximum) 

· In your application please provide a statement of claims of no more than 500 words against the responsibilities outlined in ‘The Role.’

You are encouraged to refer to ‘The Role’, ‘Our Ideal Candidate’ sections of this advertisement and the APSC’s Cracking the Code to assist you in drafting your pitch.

Notes

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme, declare you have a disability and meet the minimum requireme

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

The Chief Clinical Advisor Group (CCAG) supports the Commission and enables our staff to deliver the Commission’s purpose by:  

• providing expert clinical advice in response to specific queries or concerns and to support the regulatory functions of the Commission  
• developing guidance and resources to support best practice clinical care for older Australians.  
• managing and delivering specific projects to meet identified and emerging needs in the sector. 
• enhance the capability of Commission Staff in undertaking their roles in relation to clinical risk and clinical issues 

Within CCAG, the Clinical Pharmacy Unit promotes best practice and supports the quality use of medicines though an outreach program to residential aged care services.

A full-time opportunity exists in any of our office locations for a Project Officer. This role will require you to engage appropriately with Approved Aged Care Providers (APs) and provide high level administrative support to the Clinical 
Pharmacy Unit, particularly in implementing the Pharmacy Outreach Project.

Position Duties

What you'll do: 

• reporting to the Program Manager, Clinical Pharmacy Unit, your main responsibilities will be to: 
• promote the purpose and value of Pharmacy Outreach visits to APs, and their responsibilities in accepting a visit
• assist in prioritising visits to APs
• determine the availability of pharmacists, services and Commission associates for Pharmacy Outreach visits and schedule visits accordingly, optimising pharmacists’ availability 
• make necessary travel arrangements 
• ensure the availability of training material with pharmacists and at all Commission offices 
• monitor and respond to routine correspondence to the Pharmacy Unit inbox.

Position Eligibility Requirements:

• Superior oral communication skills and the capacity to hold sensitive conversations 
• Ability to engage with a wide range of stakeholders
• Demonstrated organisational skills at a high level 
• Ability to manage own work requirements with broad supervision, and to identify priorities to meet competing deadlines. 
• Familiarity with the aged care context and clinical issues impacting the welfare of aged care consumers, particularly regarding psychotropic use, high risk medication use and antimicrobial overprescribing, and an understanding of the issues faced by aged care consumers living with dementia and their families
• Effective written communication skills
• Ability and willingness to travel 
• Resilience

What you'll gain from the experience:
An understanding of the complexity of clinical care of aged care consumers.
An opportunity to work closely with experienced and respected pharmacists and other clinicians.

You must be an Australian Citizen to apply for the role. Only completed applications will be accepted.

Please submit you Selection Criteria and resume to our careers page: https://www.agedcarequality.gov.au/careers/current-vacancies by 11:59pm, Monday 1 January 2024. 

For further information, please contact Kate Williams at kathleen.williams@agedcarequality.gov.au.  

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Description

This key position will lead the analysis, design, and development of a range of learning programs that provide opportunities for employees to build the skills, capabilities, and behaviours to meet the upcoming reforms for better aged care (RBAC) and our operational requirements.

The successful candidate will be part of the Culture, Capability and Performance section of People and Culture. They will work with Commission business areas and apply learning (instructional) design principles to analyse learning needs, design learning programs, and develop solutions that are contextualised to the unique environment of aged care regulation. They will also be able to detail how you use eLearning design principles to develop fit for purpose learning solutions. 

The successful candidate will be a team player who is adept in building and fostering relationships with a variety of stakeholders. They will be accustomed to working in agile and fast paced environments where priorities quickly evolve.

Position Duties

The Senior People and Culture Adviser will be responsible for a range of learning and development functions including: 

• Providing a high level of learning (instructional) design capability in the analysis, design, and development of learning solutions, including eLearning courses; face-to-face learning products such as facilitator guides and learner guides/workbooks; self-paced learning guides; and on-the-job learning tools. 
• Create digital learning assets including but not limited to the creation and editing of photos, images, infographics, video, audio, animations, and eLearning assets of varying interactivity levels, incorporating Web Content Accessibility Guidelines (WCAG) where required.
• Collaborate with and build productive partnerships with internal stakeholders to ensure learning solutions      remain responsive and relevant to the Commission reforms and operational plans.
• Coaching junior learning team members on the instructional design process and the development of training programs, under direction from Assistant Directors. 
• Provide expert advice, assistance and support to the Assistant Directors and Director, Culture Capability and Performance
• Project management learning projects/activities, ensuring they are of good quality and delivered within the required timeframes.  

Position Eligibility Requirements

• Demonstrated skill and experience in the analysis, design and delivery of outcomes based and technical learning programs within a regulatory environment.
• Demonstrated experience in formal (learning) instructional design techniques and processes that are based on adult learning principles and practice.
• Excellent written and verbal communication skills, including the ability to use these to develop productive working relationships with internal stakeholders.
• Experience utilising rapid eLearning / authoring tools including (but not limited to) Articulate Storyline and Rise 360, Vyond and Canva, to develop engaging, creative, and fully customisable eLearning assets.
• Intermediate skills in common Microsoft Office365 suite programs (including MS Teams and Task Planner)

Desired Requirements

• Certificate IV in Training & Assessment (TAE40122)

Position Notes 

Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunities will be offered for varying periods up to 18 months with possibility of an extension to a maximum of two years.

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Monday, 11 December 2023

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Bernard Petter by emailing bernard.petter@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Position Description

We are seeking experienced communications specialists to join our dynamic Internal Communications team.

The two (2) Assistant Director positions will contribute to the delivery of:

• the redevelopment of our staff intranet (Sharepoint) and content strategy 
• internal communications programs and content development
• coordination of publication, design and production services, including external products for First Nations’ Australians and culturally and linguistically diverse audiences. 

Working within a team of communications professionals, you will be responsible for the development, delivery and evaluation of wide-ranging internal communications strategies and producing quality content and products. 

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to protect the safety, security and dignity of older Australians accessing aged care services. 

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

The position:

These two (2) full time non-ongoing roles will be offered up to 12 months with the potential to extend. 

Position Duties

Responsibilities will include: 

• Communications design: Lead the design, delivery and evaluation of internal communications strategies, projects and activities 
• Content development: Produce quality content for internal communications products with a focus on clear, simple messaging. This includes translating complex, technical information into plain language and adopting a user-centred approach.
• Planning and monitoring:  Contribute to internal communications planning and reporting, and the ongoing review of progress and priorities.
• Reporting: Collate, record and report on internal communications activities, providing both qualitative and quantitative information to contribute to continuous improvement. 
• Positive working relationships: Develop strong relationships with both internal stakeholders.
• Contribute to overall team performance: Actively contribute to the strategic development and implementation of the Commission’s internal communications program and team culture. 

Eligibility Requirements 

• Demonstrated experience in the development and delivery of communications products and activities.
• Demonstrated experience in managing and/or redeveloping an organisation’s intranet (Sharepoint).
• Excellent attention to detail, proof-reading and editing skills (strong grammar and spelling) including experience in translating complex information into plain English.
• Experience in managing external suppliers.
• Excellent communication skills, including the ability to develop productive working relationships with both internal and external stakeholders.
• Demonstrated initiative in identifying and resolving problems or complex issues and working collaboratively to develop solutions.
• Demonstrated ability to meet deadlines while balancing competing tasks and priorities.
• Bachelor’s degree in Communications, Public Relations, Journalism or similar field and/or experience in similar roles.

Position Notes 

Salary offered will be between $109,853 and $125,288 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

Your application must include a statement of claims against the Eligibility Requirements in no more than 600 words. 

This non-ongoing opportunity will be offered up to 12 months with a possibility of extension to a maximum of two years.

Merit Pool established through this selection process may be used to fill this or future non-ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.
5. Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (AEDT) on Thursday, 4 January 2023. 

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

Specific questions about the role can be directed to Suzi Clark – Director, Communications via suzi.clark@agedcarequality.gov.au with position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Aged Care Quality and Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit 

https://legacy.apsc.gov.au/cracking-code.

We are seeking an experienced and highly motivated communications specialist to lead a team of professionals in the development, delivery and evaluation of wide-ranging internal communications strategies, content and products. 

The Director, Internal Communications is responsible for translating Commission priorities into engaging communications initiatives to support staff across the organisation in contributing to our role as the national end-to-end regulator of aged care in Australia. Responsibilities include oversight of the Commission’s design and production services and dynamic webinar program for internal and external audiences.   

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Position Duties

Responsibilities will include: 

• Develop and lead an integrated communications program including internal communications strategies that fosters a shared understanding, positive culture and connectivity across the organisation.
• Provide appropriate expert communications advice and support to the Commission Executive on internal communications opportunities and risks, particularly on complex or sensitive matters.
• Oversee the redevelopment and ongoing maintenance of the Commission’s intranet to ensure it is current, informative and engaging (Sharepoint).
• Oversee the scheduling and delivery of design and production services (including printing and translations) for internal and external products, including the Commission’s corporate and annual reports.
• Manage the Commission’s internal and external webinar program.
• Manage and oversee the Internal Communications team, including establishing priorities and managing workflow and performance to ensure timely delivery of outputs.
• Develop and manage highly effective and collaborative relationships with the senior executive and business areas across the Commission.
• Develop the Commission’s internal communication goals and activity plan with a core focus on developing relevant platforms, channels and tools for the delivery of the Commission’s
• products, which aligns with the Commission’s workplan and key strategic directions.
• Develop a wide range of high-quality internal communications that respond to the needs of the Commission to be delivered via appropriate communications channels, within agreed budget and timelines.
• Provide advice, support and capacity building about best practice communications to the Executive, project teams and communications staff.

Position Eligibility Requirements

• Excellent oral and written communication skills, including advanced writing, editing and proofreading skills with a strong attention to detail.
• Experience managing a multidisciplinary team of communication experts, harnessing expertise and leading the team to support delivery of the workplan.
• Strong negotiation, liaison and relationship building skills with internal stakeholders, including agency executive.
• Sound knowledge and experience in best practice internal communications and change communications approaches, including digital strategies and the ability to work with content experts to deliver optimal outcomes.
• Demonstrated ability to manage multiple projects and consistently deliver high quality outcomes to agreed deadlines.
• Proven capacity to proactively anticipate and take advantage of opportunities, and address potential issues.
• Sound knowledge and understanding of the operations of an internal communications team and the processes of government.
• Personal drive, high motivation, integrity and a willingness to learn.

Qualifications and experience

• Tertiary qualifications in communications or similar, or a minimum 10 years’ work experience in these disciplines.
• Experience in the government sector.
• Experience in developing and maintaining strong, effective relationships.
• Experience influencing sector change and organisational change.
   

Position Notes 

Salary offered will be between $131,064 and $155,174 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Thursday, 4 January 2024. 

Only completed applications will be accepted.
 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Tara Pamula, Executive Director by emailing suzi.clark@agedcarequality.gov.au with Position title in the subject line.
 

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.  

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
 

The Intelligence and Analysis section of the Commission is seeking talented people with a broad range of skills, experience, and qualifications to register for our Temporary Employment Register (TER) – Data, Reporting, Intelligence and Analysis roles.  

This TER assists with filling temporary positions (up to a possible maximum period of 2 years) in our Intelligence and Analysis section.  

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.

About the Section
The Intelligence and Analysis section provides the Commission with the data, information, and intelligence it needs to deliver, assess, and tailor regulatory operations to protect the safety, health, and well-being of aged care consumers effectively and efficiently.

We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to develop and deliver data products and services.

Below are types of roles we may be seeking to fill within our Intelligence and Analysis Section, with the tasks and capabilities for each type of role listed. The complexity of work undertaken in these types of roles will be proportionate with the capabilities outlined in the Integrated Leadership System.

The key duties of the positions include:

Information Project roles
 Duties include, but are not limited to -
 

• Preparing complex information in plain English reports and briefs, so that it can be quickly and easily understood by a general audience. Interpreting and providing data and information to facilitate publications, executive reports, Ministerial briefs, surveys and research projects produced or undertaken by the Commission. 
• Coordinating projects and managing initiatives with key stakeholders, including identifying business needs and ensuring outcomes that align with the business needs, coordinating delivery of milestone tasks, managing schedules and monitoring for issues/risks with project deliverables, and escalating if necessary.
• Providing survey administration support, including engaging with stakeholders, questionnaire design, building of surveys in survey software, reporting on and analysing survey responses.

Capabilities required

• Project coordination or project management
• Questionnaire design
• Monitoring and evaluation 
• Report writing 

Intelligence roles
  Duties include, but are not limited to - 

• Leading the development of intelligence products, including information gathering from a variety of sources such as regulatory activities and outcomes, internal and external stakeholder engagement, open-source information, and information and intelligence from other relevant organisations (such as databases). 
• Recommending treatments/strategies in relation to the Aged Care Act and Aged Care Quality and Safety Commission Rules to address identified and validated concerns, or to inform the development of hypotheses for validation and treatment, and to support successful progress of campaign activities. 

Capabilities required

• Information collection, collation, and manipulation skills
• Analytical skills (quantitative and qualitative, ideally intelligence analysis skills)
• Report writing, and written and verbal communication skills

Information and Reporting roles
  Duties include, but are not limited to - 

• Providing timely and accurate data and information, including developing reports, infographics and presentations detailing the findings of analysis conducted for various projects. 
• Conducting routine performance reporting and designing self-service reporting to support operational areas within the Commission, responding to ad hoc requests for data and information, and providing input into ministerial and estimates briefings. 
• Interpreting and providing data and information to facilitate publications, executive reports, Ministerial briefs, and research projects produced or undertaken by the Commission. 

Capabilities required

• Excel skills
• Self-service reporting and dashboard development, including the use of Power BI

Data Analysis roles
  Duties include, but are not limited to -

• Providing technical and analytical support and capability to the Commission’s operations through developing and delivering analytics products from multiple information and data sources. 
• Performing data extraction and analysis including data modelling and statistical analysis to assist with data-driven decision making for current and future projects. 
• Contributing to the development of capability for advanced analytical techniques within the Section.  

Capabilities required

• Statistical modelling 
• Complex statistical analysis

Data Management roles
  Duties include, but are not limited to - 

• Developing and implementing frameworks, policies and operating practices relating to data governance, data management and data quality, focused on maximising the availability and use of data in strategic and day-to-day contexts. 
• Using both conceptual and technical components, with the latter including the development and application of tools and technologies to facilitate data warehousing, management and tracking. 

Capabilities required

• Data extraction, linking and transformation
• Data applications development (data collection and workflow focus) 
• Data design and evaluation (including metadata development and curation)
• Data policy development and implementation

We encourage talented people from the following analytical professions, or with the following technical skills to apply:
 

• Quantitative and Qualitative Data Analysts 
• Information and Reporting Officers
• Data Managers 
• Statistician
• Data Scientists

Desirable technical skills (across all roles):

• PowerBI and Qlik
• PowerApps
• Microsoft Azure stack (metadata, data transformation and data analysis focus)
• R, Python and/or related statistical analysis software
• Advanced Excel skills (data integration, transformation, and macro development focus)
• SQL coding

Position Eligibility Requirements
To be eligible for employment with the Commission, applicants must be an Australian citizen at the time an offer of employment is made. An applicant’s suitability for employment with the Commission will also be assessed through a variety of pre-employment check processes, such as: 

• Satisfactory completion of a criminal history check
• Completion of a medical declaration and pre-employment medical (where required)
• Providing evidence of qualifications (where required)
• A current security clearance or the ability to obtain security clearance at the required level. 

Non-ongoing opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

How to Apply?

1.  Navigate to ‘Current Vacancies’ section of the careers page
2. Click on the ‘View Temporary Employment Register”
3. Navigate to the Data, Reporting, Intelligence and Analysis Temporary Employment Register and click Apply Now
4. At bottom of the Advertisement, you will be asked to create an account if you are a first-time user or to sign in to complete your application.
5. Select which position(s) you are applying for and submit your resume.
6. Click ‘Apply Now’ when you are ready to submit your application.
 

Only completed applications will be accepted.
 

If your resume indicates you may have the required skills for a vacancy, you will be invited to provide a short, written statement of your suitability for the role and you will be invited to attend a short interview.

Contact Officer
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful, and inclusive culture for all staff.  

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit https://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and https://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code