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 The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

The purpose of this position is to provide a broad range of administrative support within Corporate Services including Properties & Facilities, Human Resources, ICT and Finance.

Position Duties

• Act as the State based contact and coordinator for the nationally provided Corporate Services including: Finance, Human Resources, Facilities, and IT. 

• Provide Facility administrative support including coordination of facilities maintenance and reporting, office accommodation and seating arrangements, security pass management, security monitoring, and emergency control activities.

• Provide Financial administrative support including maintaining stationery and office supplies, cab-charge vouchers.  Assist local teams with travel and credit card processing, managing expense claims and local financial processing. 

• Provide HR administrative support including on-boarding, off-boarding, WHS administration and local coordination of training activities including room booking, distribution of material and catering. 

• Provide IT administrative support including hardware allocation to new staff and collection from exiting staff.

• Build and maintain positive working relationships with team members, internal and external service providers and stakeholders.

• Work as a valued member of the team to support organisational priorities


Position Eligibility Requirements

• Demonstrated organisational skills at a high level to provide day to day administrative support to the team

• Knowledge, or the ability to quickly acquire knowledge of the role and functions of the Commission to support business priorities

• Demonstrated ability to work in productive partnership to optimise performance and achieve business results

• Ability to work with broad supervision, and to identify priorities to meet competing deadlines

• Effective written communication skills

• Ability to communicate with influence and work collaboratively to resolve complex issues


Position Notes 

In your application please provide a statement of claims against the Key Capabilities in no more than 600 words.

Salary offered will be between $70,913 to $74,928 per annum depending on skills and experience. 

In addition,15.4% superannuation will be paid.

A Merit Pool established through this selection process may be used to fill this or future vacancies on an ongoing basis.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 5:00pm (local time) on Tuesday, 7 December 2021.  

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Lawrence Chung via Lawrence.Chung@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit 

https://legacy.apsc.gov.au/cracking-code


Senior Quality Assessors (Regulation/Compliance)

Quality Assessment and Monitoring Group

Fulltime - Non-Ongoing

Adelaide, Brisbane, Canberra, Melbourne, Sydney, Hobart


     Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?

We have exciting employment opportunities for the right people to become members of our highly skilled team of field officers who are responsible for the assessment and monitoring of the performance of aged care services. Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

About the Commission

Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.

The Commission the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Roles

We are looking for the right people to join our high performing team who are responsible for the assessing and monitoring the performance of individual aged care providers compliance (residential, home care and flexible care) against the Aged Care Quality Standards.

Quality Assessors roles are predominantly field based positions with over-night travel commonly required with assessors undertaking visits to aged care services across each state and territory. Flex-time is available to support management of the travel expectations of the role.

Becoming a registered Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program leading to registration as Registration as a Quality Assessor.

Primary Role Duties include

  • Undertaking visits to aged care services, either as part of a team or individually, to assess the service’s performance against and compliance with the Aged Care Quality Standards.
  • Engaging with aged care service providers to find and collect information/evidence, actively following through on lines of enquiry, including conducting interviews with service staff and management, to support our regulatory/compliance functions.
  • Conducting interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service either in person or on the telephone.
  • Collecting and analysing evidence to record  performance audit & assessment findings in written reports, using the Commission’s IT applications.
  • Preparing well-reasoned and accurate reports for a delegate, which may be published, on your assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.


Applicants must be able to demonstrate the following specific capabilities*:

  • Critically analyse information to prepare comprehensive, evidence-based reports which clearly and concisely document the reasoning and recommendations.
  • Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
  • Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.
  • Understand and comply with legislative, policy and regulatory frameworks, in particular Aged Care Quality and Safety Commission Act and Rules 2018 and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge.
  • Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct and operating within the boundaries of organisational processes and legal and public policy directions.

*Note: All APS6 employees and contractors are expected to meet the APS6 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application. The Australian Public Service Commission provides useful information on how to apply for a job in the APS

  Travel Expectations: Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy. A current driver’s licence is essential to support the travel expectations of the role.

Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.

Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination
  • Being able to meet the travel expectations of the role

Becoming a registered Quality Assessor is an essential requirement of this role. Your employment with the Aged Care Quality and Safety Commission is conditional on the successful completion of the comprehensive training program leading to registration as Registration as a Quality Assessor.

Salary offered will be between $85,272 and $96,161 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.


How to Apply?
1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3.    As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4.    Click ‘Apply Now’ when you are ready to submit your application.

In your application please provide a statement of claims against the Key Capabilities in no more than 500 words.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit 
https://legacy.apsc.gov.au/cracking-code

Non-ongoing Temporary Employment Register – Assistant Director- Executive Level 1

 Non-ongoing

 Various Branches (ACT/NSW/QLD/VIC/SA/WA)


Aged Care Quality and Safety Commission

The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Assistant Director at the EL1 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.

Reporting to the Director, (EL2) your main responsibilities will be:

  • Provide leadership to your team and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality
  • Make delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation
  • Work constructively with external stakeholders and support staff to remain resilient when dealing with conflict and/or challenging behaviours
  • Identify and respond appropriately to risk
  • Manage high volumes of work considering risk, agreed priorities and KPIs
  • Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities
  • Foster and support staff wellbeing and contribute towards maintaining a positive culture


To be successful in this role you will need the following key capabilities:

  • Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions
  • Judgement, analytical skills and ability to understand and apply legislation and make delegated decisions
  • Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes
  • Demonstrated ability to identify and respond appropriately to risk
  • High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes
  • Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders
  • Ability to work collaboratively with others to focus on the operational priorities and strategic direction of the Commission

Salary:

These roles are classified EL1 and as such the range of salary will commence at $104,562 up to a maximum of $119,254. In addition, 15.4% superannuation will be paid.


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application.

Only completed applications will be accepted.

In your application please provide a statement of claims (no more than 500 words) outlining why you would like to work with us and what strengths you would bring to the role.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au (mailto:recruitment@agedcarequality.gov.au) for assistance with accessing our website or with lodging your application.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people

with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Commission please visit https://www.agedcarequality.gov.au (https://www.agedcarequality.gov.au)

For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code (https://www.apsc.gov.au/cracking-code)

                            Information Officer

                            APS5

                            Job Type- Non-Ongoing

                            National


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Information Officer at the APS level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

The Information Officer APS 5 will work collaboratively as part of a small team to provide timely and accurate data, information, analysis, and intelligence to support regulatory activities.

The role includes information gathering from a variety of sources including regulatory activities and information, internal and external stakeholder engagement, risk identification in industry, and information and intelligence from other relevant agencies. The goal of these activities is to provide the Commission with the data, information and intelligence it needs to effectively and efficiently deliver, assess and tailor regulatory operations to protect the safety, health and wellbeing of aged care consumers.

Successful applicants will be required to draft letters, reports, and briefings, prepare presentations, be able to interpret data, policy, legal and clinical advice, seek external and internal advice to recommend appropriate regulatory treatment activities.

Position Duties

  • Undertake the collection, analysis and interpretation of data and/or, research activities, including interrogating databases, collating data from multiple sources, manipulation of data, and presentation of data and information to meet the needs of the business.
  • Stakeholder engagement and coordination to deliver intelligence and analysis products and to identify and develop new products.
  • Applying research, analytical and strategic thinking to produce risk and intelligence briefs.
  • Coordinate and conduct program performance reporting including monthly program tracking against specified performance indicators.
  • Assist in developing and maturing the Commission’s regulatory risk assessment and management processes.
  • Contribute to publications, analytical reports and support the projects undertaken by the business area.

Position Eligibility Requirements

  • Experience in engaging with stakeholders in relation to difficult and/or sensitive issues.
  • Excellent research, conceptual thinking, analytical and problem-solving skills, including the ability to understand and clearly communicate complex analytical findings.
  • Excellent organisational skills and the capability to self-manage multiple competing priorities while working to tight deadlines.
  • Excellent written and oral communication skills, proof reading and editing with attention to detail and quality work.
  • Flexibility to work both independently and productively as part of a small geographically dispersed team.
  • Strong data literacy and reporting skills, including high level excel and numeracy skills, and the ability to use a range of analytical tools.

Highly Desired:

  • Sound understanding of regulatory functions and/or experience in working in a regulatory environment
  • Previous experience in an analytical, intelligence, or data management environment

Position Notes

Salary offered will be between $74,518 and $80,588 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 500 words.

Non-ongoing opportunity will be offered for specified term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of three years.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application on our website-https://www.agedcarequality.gov.au/about-us/careers

Applications submitted to the Aged Care Quality and Safety Commission Temporary Employment Register will remain active until Friday 31 December 2021. If you wish to remain on our register after this date you will need to reapply.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

 Non-ongoing Temporary Employment Register – Senior Data Analysts (ACT/NSW/QLD/VIC/SA/WA)

Aged Care Quality and Safety Commission

The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Senior Data Analysts at the APS6 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.



Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.

Reporting to the Assistant Director (EL1) your main responsibilities will be:


  • Perform data analysis and extraction to assist with current and future projects using the tools available in the Commission.


  • Assist in developing, progressing and managing projects within the Section by working closely with other team members, as well as internal and external stakeholders.


  • Contribute to the development of innovative ideas to tackle challenging health policy problems using data analytics.


  • Develop capability for advanced analytical techniques within the Section.


  • Assist with ad-hoc work within the Section, including drafting communications, documents and briefs.


  • Assist in the development of written reports, infographics and presentations detailing the findings of analysis conducted for various projects.



To be successful in this role you will need the following key capabilities:


  • Demonstrated strategic and analytical skills including the ability to interpret and synthesise information from a range of sources.


  • Ability to undertake data analysis - expertise in/ and ability to quickly gain mastery of programming languages is desirable.


  • Ability to prepare and analyse data using a range of methods to form well-reasoned and defensible conclusions based on sound judgment.


  • · Good organisational skills and ability to adapt to evolving work priorities.


  • · Ability to work both independently and productively as part of a team, and to meet deadlines.


  • · Excellent writing skills, including the ability to translate findings from data analysis to written reports or oral presentations that may be delivered to both technical and non-technical audiences.


Salary:

These roles are classified APS6 and as such the range of salary will commence at $85,088  up to a maximum of $95,992. In addition, 15.4% superannuation will be paid
How to apply:

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

Please scroll to the bottom of the page and complete the online application form. Only completed applications will be accepted.

In your application please provide a statement of claims (no more than 500 words) outlining why you would like to work with us and what strengths you would bring to the role, and a copy of your Resume.

Further Information:

For further information about the Commission please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code.

Non-ongoing Temporary Employment Register – APS5 Serious Incident Response Scheme Assessor (NSW,TAS)


Aged Care Quality and Safety Commission

The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Serious Incident Response Scheme Assessor at the APS5 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.

The purpose of the position is to risk assess incoming incident reports from aged care service providers, liaison with providers to gather relevant information, and recommend appropriate action, including comprehensive report writing.

Reporting to the Team Leader, your main responsibilities will be:

  • Manage incoming reports and make initial triage assessment
  • Liaison with providers by phone and email
  • Preparation of information about cases for transfer to other areas of the Commission and/or complex detailed assessment
  • Liaison with other regulatory teams within the Commission as required
  • Provision of support to providers to understand new requirements as required
  • Staff training and management (as required)


To be successful in this role you will need the following:

  •  Demonstrated previous experience in risk based assessment or ability to acquire quickly
  • Demonstrated good communication skills, written and verbal
  • Experience in complex report writing or equivalent.
  • Demonstrated high level time management and organisational skills with ability to meet tight deadlines
  • Ability to contribute productively in a team environment
  • Ability to manage sensitive and sometimes confronting information
  • Demonstrated ability to effectively use various databases and other IT systems

Desirable:

  • Willingness to travel inter- and intrastate
  • Exposure to or interest in clinical assessment


Salary offered will be between $76,008 and $82,200 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application please provide a statement of claims against the Key Capabilities in no more than 600 words.


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers

by 11.59pm Friday, 31 December, 2021. Only completed applications will be accepted.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Robert Rogers by emailing robert.rogers@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Aged Care Quality and Safety Commission