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The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019 as the national regulator of Commonwealth-funded aged care services.  The Commission is the primary point of contact for consumers and providers in relation to aged care quality and safety.  We aspire to supporting a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Purpose and Role

The Commission’s purpose is to protect and enhance the safety, health, well-being and quality of life of aged care consumers.  We pursue this purpose in many different ways.  We engage with and provide information to aged care consumers and their families to ensure that they have an influential voice in the Commission’s work, and to support their self-advocacy.  We also seek to resolve their complaints about the aged care services they use.  

Our relationship with aged care providers is also important.  We engage with and offer information, guidance and education via multiple channels to providers to ensure that they are aware of their legal obligations and understand what is expected of them in delivering best practice aged care.  

The Commission has responsibility for assessing and deciding on applications for approved provider status, and then independently accrediting, monitoring, assessing and (where necessary) investigating aged care services operated by approved providers.  Where we identify non-compliance by a provider with the Aged Care Quality Standards or other legal obligations, we can take regulatory action to require the provider to address the areas of non-compliance.  The action we take is proportionate to the level of assessed risk of harm to consumers.

Vision

The Commission’s vision is for older Australians to trust and have confidence that aged care services protect and enhance their safety, health, well-being and quality of life.

Values

Our values define who we are, shape our culture and the behaviours, practices and mindset of our people. As an Australian public service agency, we share the values of the broader public service, including impartiality, commitment to service, accountability, respect and ethical behaviour. The priorities of safety, quality and informed consumer choice are at the heart of Australian aged care reform.

The Commission is committed to fostering a workplace culture that builds respect, fosters inclusiveness and promotes diversity. 

 About the Office of the Commissioner

The Office of the Commissioner provides support to the Commissioner in fulfilling her functions under the Aged Care Quality and Safety Commission Act. The Office comprises an Executive Officer (EL1) and an Executive Assistant who have complementary roles.  

The Commissioner’s principal office is in Canberra, and she often travels interstate and works for short periods in Commission offices in other capital cities. The Commissioner’s Executive Assistant is based in the Canberra office and must be able to work effectively with colleagues across all offices.  Infrequent interstate travel may be required. 

Position Duties

The role-specific duties are to provide a range of executive support and administrative services to the Commissioner and Commissioner’s office, including but not limited to:

  • Acting as the first point of contact for the Commissioner, including receiving and making phone calls, arranging meetings, making videoconference bookings, greeting visitors, organising catering and other logistics.
  • Providing high level administrative support to the Commissioner including having responsibility for managing:- 

              -Scheduling and logistics of meetings / Diary management

              -Travel arrangements 

              -Preparations for meetings

              -Follow-up actions from meetings

  • Assisting the Executive Officer to:

              -Draft material for the Commissioner, including internal and external correspondence, emails, briefs, speeches, presentations (including undertaking related research).

              -Provide secretariat support for weekly Executive Leadership Group meetings, including compiling the agenda, disseminating papers, taking minutes and following up actions.

              -Manage corporate events, including regular meetings of the National Leadership Group.

  • Developing systems, procedures and controls for quality assurance and to ensure well-managed, monitored and timely workflow .
  • Coordinating, tracking and responding as appropriate to incoming correspondence and other documents.
  • Working as part of a high performing two-person team to facilitate and support effective communication among Commission executives.
  • Providing support to the Administration Officer stationed in the Canberra office where required.
  • Establishing strong working relationships across all offices.
  • Ensuring the completion of urgent information requests received by the Office of the Commissioner, in the absence of the Executive Officer.
  • Representing the Commission and Commissioner’s office in a professional, respectful and courteous manner.

All Employees are expected to: 

  • Adhere to the APS Values and Code of Conduct.
  • Comply with the Commission’s policies and procedures. 
  • Knowledge and demonstrated application of the principles and practices of workplace diversity, workplace participation and a safe working environment. 

Position Eligibility Requirements- Selection Criteria

Essential:

  • High level competence and capability in undertaking a diverse range of organisational and administrative tasks, as successfully demonstrated in similar previous position(s)
  • Demonstrated proficiency in written and verbal communication skills, including the ability to concisely summarise information
  • Well-developed interpersonal skills
  • Proven track record in engaging effectively with a range of stakeholders, both internally and externally
  • Demonstrated ability to set priorities, meet deadlines and work effectively under pressure, in a small team environment
  • Ability to communicate with influence and work collaboratively to resolve complex issues
  • Ability and interest in proactively identifying and pursuing opportunities to better support the Commissioner

Desirable:

  • Knowledge and experience of government processes.

Position Notes

Salary offered will be between $86,790 to $97,912 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application please provide a statement of claims against the eligibility requirements in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future vacancies on an ongoing basis.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.


Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on Monday, 3rd October 2022.  

Only completed applications will be accepted. 


Contact Officer: Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can also be directed by emailing recruitment@agedcarequality.gov.au  with Position title in the subject line.


Further information: For further information about the Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.


Diversity: The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge that Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


Pre-Existing Injury: Prior to any person being appointed to this position, it will be required that they disclose full details of any pre-existing injuries or disease that might be affected by employment in this position.


National Police Check: It is a condition of employment to provide the Commission with a current National Police Certificate every three years.

Capabilities for the role: The APS Integrated Leadership System Framework applies to this position. 

For more information on the Australian Public Service, please visit https://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Parliamentary_Library/pubs/BriefingBook46p/APS

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

The Regulatory Strategy section of the Commission is seeking applications for Senior Policy Officers. As a section of the Regulatory Policy and Intelligence Group, Regulatory Strategy contributes to the Commission’s strategic purpose to protect and enhance the safety, health, well-being and quality of life of people receiving aged care by managing policy reform processes and deliver projects related to regulatory strategy. The Section supports the Commission to deliver its functions and achieve its goal of being a best practice regulator by influencing and/or leading the development of regulatory and aged care program reform, including legislative change and policy development.

The Section’s approach to understanding effective regulation is evidence and risk-based, strategic, coordinated and line with best practice. Improving the quality and safety of care and service delivery to consumers is at the centre of our regulatory practice. Work flow in the Section is dynamic and requires a flexible approach to adapt to rapidly changing priorities.

Position Duties

· Support Assistant Directors in a complex and dynamic workload of policy development, legislative change and regulatory reform projects

· Directly contributing to the research and drafting of high-level communications, including briefing material, for a range of audiences about complex legal, policy and procedural topics

· Engaging effectively with internal and external stakeholders to support the Commission’s business and vision and contribute to the Section’s strategic direction and continuous improvement activities

· Work in a virtual environment in a team that works in office locations across Australia

Key Capabilities

· Sound judgement, analytical skills and the ability to understand legislation and support the development of policy

· Strong verbal and written communication skills which leverage off strong analytical and problem-solving skills

· Effective organisational and time management skills and the ability to work effectively without direct supervision

· The ability to understand and interpret aged care legislation, including what it means in operational terms for the Commission

· The ability to work collaboratively with internal and external stakeholders to build and maintain positive working relationships

· Adherence to the APS Values and Code of Conduct

Position Notes

Salary offered will be between $86,790 - $97,912 per annum (pro rate for non-ongoing) depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 800 words.

Non-ongoing opportunities will be offered until 30 June 2023

A Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careersby 11:59pm (local time) on Monday 3rd October 2022.

Only completed applications will be accepted.

Contact Officer: Kate Esser

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Kate Esser by emailing kate.esser@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

Senior Quality Assessor

APS6

Quality Assessment and Monitoring Group

Ongoing/Non-Ongoing

Perth (WA) and Brisbane (QLD), Box Hill (VIC), Parramatta (NSW), Canberra (ACT), Adelaide (SA)

We are looking for the right people to join the Aged Care Quality and Safety Commission’s high performing regional and national teams responsible for assessing and monitoring the performance and compliance of Residential and Home service providers against the Aged Care Quality Standards.

The people we want are great listeners, who can engage with consumers of aged care services from diverse backgrounds, can communicate well with various stakeholders and are able to analyse information, escalate risks and write clear and accurate reports to support the team’s findings about the performance and compliance of providers.

Our purpose is to protect and enhance the safety, health, wellbeing and quality of life of people receiving Australian funded aged care, and this role supports this by listening to consumers’ stories talking to staff and management about how care and services are being provided and gathering evidence.

Senior Quality Assessor roles are predominantly field based positions with over-night travel commonly required, with assessors undertaking visits to aged care services across each state and territory, including visiting communities where aged care services are provided. Flex-time is available to support management of the travel expectations of the role.

Attaining registration as a Senior Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program which must be successfully completed for the person to be eligible for registration as a Senior Quality Assessor. Following initial registration, Senior Quality Assessors are required to undertake 15 hours of professional development each year and to apply for annual re-registration.

Successful applicants for the positions who are current APS employees will be offered a 6-month non-ongoing position to allow time to meet the above requirements and if they do not meet the requirements for registration, they will return to their home agency. Successful applicants who are not current APS employees will be required to complete the requirements within the period of their probationary employment with the Commission.


Position Duties

  • Undertaking visits to aged care services, either as part of a team or individually, to assess the service’s performance and compliance with the Aged Care Quality Standards.
  • Engaging with aged care service providers to find and collect information/evidence, actively following through on lines of enquiry, including conducting interviews with service staff and management, to support our regulatory/compliance functions.
  • Conducting in person or telephone-based interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service.
  • Collecting and analysing evidence to record performance audit and assessment findings in written reports, using the Commission’s IT applications.
  • Preparing well-reasoned and accurate reports for a delegate, which may be published, following an assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.


Position Eligibility Requirements

  • Critically analyze information to prepare comprehensive, evidence-based reports which clearly and concisely document the reasoning and recommendations.
  • Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
  • Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.
  • An understanding of the issues affecting Aboriginal and Torres Strait Islander peoples, and an ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people.
  • Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.
  • Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions


Position Notes

Salary offered will be between $86,977 and $98,084 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit https://www.apsc.gov.au/citizenship-aps

Travel Expectations: Extensive travel (mostly within a state but also interstate) is an inherent requirement of the role. Travel requirements involve several nights or overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy, and a current driver’s licence is essential to support the travel expectations of the role.

Appointment is conditional on:

  • Successfully completing a national police check.
  • Providing evidence of meeting the Commission’s requirements for mandatory vaccinations for field staff and compliance with infection control risk measures including the safe use of personal protective equipment where required.
  • Being able to meet the travel expectations of the role.

All APS6 employees and contractors are expected to meet the APS6 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application. The Australian Public Service Commission provides useful information on how to apply for a job in the APS.

Non-ongoing opportunities will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete your Statement of claims (maximum words 800) and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Wednesday, 28 September 2022.

In your application please provide a statement of claims against the Key Capabilities in no more than 800 words.

Only completed applications will be accepted.

There may be a written assessment as part of the selection process for the shortlisted candidates.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed by QAM.workforceplanning@agedcarequality.gov.au with position title in the subject line.

Further information:

Employment Conditions and Benefits are outlined in the Commission’s Enterprise Agreement and supporting policies.

Diversity & Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission supports an Indigenous Staff Network and Friends of Indigenous Staff Network as a feature of our Reconciliation Action Plan.

Senior Operations officer

APS6

Quality Assessment and Monitoring Group

Full Time, Ongoing

Brisbane (QLD), Box Hill (VIC), Parramatta (NSW), Canberra (ACT), Adelaide (SA)


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards. Commission staff in the Group undertake assessments of performance and monitoring activities including accreditation and reaccreditation audits of residential aged care services, Quality Audits of Home Services, and investigations into triaged reports of serious incidents in aged care services.

The Group is led by an Executive Director and leadership team, with staff located across Australia. Group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, the delivery of national reaccreditation services supplied by third parties, and program performance.


Position overview

The position is in the Program Planning and Coordination Team which supports the delivery of the Commission's quality assessment and monitoring activities. Some of the team’s functions include:

· Quality Assessor Registration

The Quality Assessor Registration team process Quality Assessor registration and re-registration applications. This includes reviewing applications to ensure all required information is submitted, liaison with applicants to clarify or obtain application information, communicating application decision outcomes to applicants and accurate record keeping. The team also conduct police checks and support general business improvement project work.

· Reporting and Data Analysis

The Reporting and Data Analysis team forecast and monitor the QAMG program of work, support the scheduling of regulatory activities and the dynamic rostering/coordination of the Quality Assessor/regulatory official workforce. The team uses a range of information held by the Commission including intelligence dashboards, databases and tools to inform planning. This team is also responsible for tracking the performance of the group against the projected targets and developing reports on program performance for use by QAMG leadership and the Executive more broadly.

· Business Improvement and Project Planning

The Business Improvement and Project Planning team co-ordinate and monitor the performance of the program of works of business improvement activities in the group in line with risk and Commission priorities. The purpose of the business improvement activities are to support QAMG in undertaking roles efficiently and effectively, continue to lift capability and deliver continuous improvement.

· Data Integrity and Publishing

The Publishing and Data Integrity team publishes performance reports and the non-compliance register and maintains information about services on the Commission’s website and associated operating systems. The team also prepares, publishes, and archives information about regulatory notices on My Aged Care and associated operating systems. The team respond to enquiries and requests for information and reports about aged care services and performs data integrity, extraction and analysis to assist with current and future projects using the tools available in the Commission.

· Business Systems

The Business Systems team supports the processing and maintenance of QAM Group specific systems. This includes providing systems access, system reporting, ICT change management verification and testing and liaison with the Commission ICT support teams to resolve issues and log requests. The team provides advice and information on the system architecture and documents business system processes to enable successful development and improvement.

· Complaints and Privacy

The Complaints team investigates and resolves complaints received from external stakeholders about the conduct of Quality Assessors during field activities. Management of such complaints includes internal and external stakeholder relationship management, impartial review and investigation of allegations and available evidence, timely response to the complainant and accurate record keeping.


Key Accountabilities:


· Support team in activities that relate specifically to a team function outlined above

· Provide support and management to the team, building both individual and team capacity to undertake roles both efficiently and effectively.

· Apply knowledge of Commission methodology to support policy and procedural redesign

· Work constructively with key internal and external stakeholders and provide support to other operational staff as required

· Undertake operational and project support functions within a legislative or regulatory environment to investigate, develop and find resolutions or gaps in processes of the QAMG.

· Interpret policy and translate the requirements of legislation into operational practice.

· Participate in project work and operational initiatives to support achievement of Commission priorities.

· Foster and support staff to motivate team members, building cooperation and optimising team performance

Essential Requirements:


1. Experience in one or more of the following capabilities:

a. Complaints Handling and/or Privacy/Freedom of Information

b. ICT and/or Business Systems Support

c. Data analysis and/or Information Intelligence

d. Formal Project Management Methodology

e. Website building and content publishing

f. Production of statistical analysis and/or reports

2. Excellent interpersonal, oral and written communication skills supporting an ability to produce concise written document.

3. Understand legislative, policy and regulatory frameworks, including:

a. Aged Care Quality and Safety Commission Act and Rules (2018) or be able to demonstrate a capacity to quickly acquire this knowledge.

4. Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders

5. Leadership and management skills, including the ability to respond positively to change, take responsibility for managing work projects and the ability to build capability and provide support to teams

6. Demonstrated ability to apply judgement, intelligence and common sense to identify and respond appropriately to risk within the Commission’s risk management framework and escalate issues accordingly.

7. Strong analytical skills and the ability to make sound operational decisions.

8. Broad understanding of contemporary regulatory processes, inclusive practices and experience in leading investigations including identify likely breaches, and gather, analyse and present evidence.

9. Ability to identify opportunities for continuous improvement to achieve quality outcomes

10. The ability and the confidence to make sound judgements based on thorough research, problem solving, innovation and evidence-based practice, to achieve the objectives of the Commission.

11. The ability to maintain personal resilience, wellbeing and work flexibly in a changing environment.

12. Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.


Position Notes

Salary offered will be between $86,790 and $97,912 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit https://www.apsc.gov.au/citizenship-aps


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.


Please complete an online application and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Wednesday 28 September 2022.

Only completed applications will be accepted.

In your application please provide a statement of claims against the Key Capabilities in no more than 800 words.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Katrina Schramko by emailing Katrina.Schramko@agedcarequality.gov.au  with position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://www.apsc.gov.au/working-aps/joining-aps/cracking-code

Assistant Director

EL1

Quality Assessment and Monitoring Group

Ongoing

Brisbane (QLD), Box Hill (VIC), Adelaide (SA),

Parramatta (NSW), Canberra (ACT)

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards. Commission staff in the Group undertake assessments of performance and monitoring activities including accreditation and reaccreditation audits of residential aged care services, Quality Audits of Home Services, and investigations into triaged reports of serious incidents in aged care services.

The Group is led by an Executive Director and leadership team, with staff located across Australia. Group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, the delivery of national reaccreditation services supplied by third parties, and program performance.


The position is in the Program Planning and Coordination Team which supports the delivery of the Commission's quality assessment and monitoring activities. Some of the team’s functions include:


· Quality Assessor Registration

The Quality Assessor Registration team process Quality Assessor registration and re-registration applications. This includes reviewing applications to ensure all required information is submitted, liaison with applicants to clarify or obtain application information, communicating application decision outcomes to applicants and accurate record keeping. The team also conduct police checks and support general business improvement project work.


· Reporting and Data Analysis

The Reporting and Data Analysis team forecast and monitor the QAMG program of work, support the scheduling of regulatory activities and the dynamic rostering/coordination of the Quality Assessor/regulatory official workforce. The team uses a range of information held by the Commission including intelligence dashboards, databases and tools to inform planning. This team is also responsible for tracking the performance of the group against the projected targets and developing reports on program performance for use by QAMG leadership and the Executive more broadly.


· Business Improvement and Project Planning

The Business Improvement and Project Planning team co-ordinate and monitor the performance of the program of works of business improvement activities in the group in line with risk and Commission priorities. The purpose of the business improvement activities are to support QAMG in undertaking roles efficiently and effectively, continue to lift capability and deliver continuous improvement.


· Data Integrity and Publishing

The Publishing and Data Integrity team publishes performance reports and the non-compliance register and maintains information about services on the Commission’s website and associated operating systems. The team also prepares, publishes, and archives information about regulatory notices on My Aged Care and associated operating systems. The team respond to enquiries and requests for information and reports about aged care services and performs data integrity, extraction and analysis to assist with current and future projects using the tools available in the Commission.


· Business Systems

The Business Systems team supports the processing and maintenance of QAM Group specific systems. This includes providing systems access, system reporting, ICT change management verification and testing and liaison with the Commission ICT support teams to resolve issues and log requests. The team provides advice and information on the system architecture and documents business system processes to enable successful development and improvement.


· Complaints and Privacy

The Complaints team investigates and resolves complaints received from external stakeholders about the conduct of Quality Assessors during field activities. Management of such complaints includes internal and external stakeholder relationship management, impartial review and investigation of allegations and available evidence, timely response to the complainant and accurate record keeping.


Position Duties:

· Providing strategic direction and leadership to a team, building both individual and team capacity to undertake their roles efficiently and professionally and meet the expected standards of service quality and consistency.

· Working constructively with key internal and external stakeholders and support staff to effectively manage operational priorities, in a rapidly changing environment.

· Utilising the Commission’s risk management framework to identify, assess and respond to risk.

· Manage high volumes of work considering risk, agreed priorities and key performance indicators.

· Being accountable for monitoring emerging issues and identifying the impact of these on the Group’s operational priorities and finding innovative solutions

· Foster and support staff to motivate team members, building cooperation and optimising team performance.

· Actively support leadership in the team, QAMG and Commission to contribute to the Commission’s strategic direction and corporate priorities.


Essential Requirements:

1. Experience in one or more of the following capabilities:

a. Complaints Handling and/or Privacy/Freedom of Information

b. ICT and/or Business Systems Support

c. Data analysis and/or Information Intelligence

d. Formal Project Management Methodology

e. Website building and content publishing

f. Production of statistical analysis and/or reports

2. Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions

3. Sound judgement, analytical skills and ability to understand and apply legislation and make delegated decision.

4. Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes

5. High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes

6. Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders

7. Ability to work collaboratively with others to focussing on the operational priorities and strategic direction of the Commission

8. Broad experience in conducting investigations including conducting interviews, preparing evidence-based statements, and recommending actions in line with legislative authority

9. Demonstrated ability to identify and respond appropriately to risk within a regulatory risk framework

10. Responds positively to change and takes responsibility for managing work projects to achieve results

11. Excellent attention to detail, strong written and verbal communication skills, and adept time management skills

12. Undertake work activities with an awareness of their possible impact on strategic, political, or operational outcomes for the Commission

13. Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.


Position Notes:

Salary offered will be between $106,653 -$121,639 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 800 words.

Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.


How to Apply?


1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.


Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on Friday 30 September 2022.

Only completed applications will be accepted.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Katrina Schramko by emailing Katrina.Schramko@agedcarequality.gov.au  with position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

Operations Support officer

APS4

Quality Assessment and Monitoring Group

Full Time, Ongoing

Brisbane, Sydney, Adelaide, Canberra, Victoria, Perth


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards. Commission staff in the Group undertake assessments of performance and monitoring activities including accreditation and reaccreditation audits of residential aged care services, Quality Audits of Home Services, and investigations into triaged reports of serious incidents in aged care services.

The Group is led by an Executive Director and leadership team, with staff located across Australia. Group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, the delivery of national reaccreditation services supplied by third parties, and program performance

The position is located in the Program Planning and Coordination Team which supports the delivery of the Commission's quality assessment and monitoring activities . Some of the team’s functions include:

  • Quality Assessor Registration

The Quality Assessor Registration team process Quality Assessor registration and re-registration applications. This includes reviewing applications to ensure all required information is submitted, liaison with applicants to clarify or obtain application information, communicating application decision outcomes to applicants and accurate record keeping. The team also conduct police checks and support general business improvement project work.

  • Reporting and Data Analysis

The Reporting and Data Analysis team forecast and monitor the QAMG program of work, support the scheduling of regulatory activities and the dynamic rostering/coordination of the Quality Assessor/regulatory official workforce. The team uses a range of information held by the Commission including intelligence dashboards, databases and tools to inform planning. This team is also responsible for tracking the performance of the group against the projected targets and developing reports on program performance for use by QAMG leadership and the Executive more broadly.

  • Business Improvement and Project Planning

The Business Improvement and Project Planning team co-ordinate and monitor the performance of the program of works of business improvement activities in the group in line with risk and Commission priorities. The purpose of the business improvement activities are to support QAMG in undertaking roles efficiently and effectively, continue to lift capability and deliver continuous improvement.

  • Data Integrity and Publishing

The Publishing and Data Integrity team publishes performance reports and the non-compliance register and maintains information about services on the Commission’s website and associated operating systems. The team also prepares, publishes, and archives information about regulatory notices on My Aged Care and associated operating systems. The team respond to enquiries and requests for information and reports about aged care services and performs data integrity, extraction and analysis to assist with current and future projects using the tools available in the Commission.

  • Business Systems

The Business Systems team supports the processing and maintenance of QAM Group specific systems. This includes providing systems access, system reporting, ICT change management verification and testing and liaison with the Commission ICT support teams to resolve issues and log requests. The team provides advice and information on the system architecture and documents business system processes to enable successful development and improvement.

  • Complaints and Privacy

The Complaints team investigates and resolves complaints received from external stakeholders about the conduct of Quality Assessors during field activities. Management of such complaints includes internal and external stakeholder relationship management, impartial review and investigation of allegations and available evidence, timely response to the complainant and accurate record keeping.


Key Accountabilities:

  • Undertake operations support for the team function outlined above as directed, in accordance with operational guidelines.
  • Contribute to appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of workflow and tasks within the group, with an aim for continuous improvement. This may include large volume data entry and escalation of information for awareness.
  • Undertake a range of general administrative activities including but not limited to diary and email management, managing correspondence, organising travel arrangements, organising and taking minutes of meetings, to meet secretarial and administration needs of the team.
  • Work constructively with key internal and external stakeholders and providing support to other operational staff to do so.
  • Participate in project work and operational initiatives to support achievement of Commission priorities.

Essential Requirements:

1. Experience in administration and/or project/service delivery roles which have required you to work within an identified framework to deliver outcomes

2. Strong quality assurance and attention to detail with high level written and verbal communication skills with strong customer service focus.

3. Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders

4. Demonstrated organisation and time management skills working under pressure and in a rapidly changing environment.

5. Intermediate to advanced skills in MS Office Word and Excel.

6. Ability to work both independently and productively as part of a team

7. Undertake effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.

Desirable:

  • Experience in Complaints Handling and/or Privacy/Freedom of Information and/or
  • Experience in ICT and/or Business Systems Support and/or
  • Experience Data analysis and/or Information Intelligence and/or
  • Experience in formal Project Management Methodology and/or
  • Experience in website building and content publishing and/or
  • Experience in the production of statistical analysis and/or reports

Position Notes

Salary offered will be between $72,331 and $76,427 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit https://www.apsc.gov.au/citizenship-aps

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Wednesday 28 September 2022.

Only completed applications will be accepted.

In your application please provide a statement of claims against the Key Capabilities in no more than 600 words.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Katrina Schramko­­­­­­­­ by emailing Katrina.Schramko@agedcarequality.gov.au  with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://www.apsc.gov.au/working-aps/joining-aps/cracking-code

Operations officer

APS5

Quality Assessment and Monitoring Group

Full Time, Ongoing

Brisbane (QLD), Box Hill (VIC), Parramatta (NSW), Canberra (ACT), Adelaide (SA)


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards. Commission staff in the Group undertake assessments of performance and monitoring activities including accreditation and reaccreditation audits of residential aged care services, Quality Audits of Home Services, and investigations into triaged reports of serious incidents in aged care services.

The Group is led by an Executive Director and leadership team, with staff located across Australia. Group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, the delivery of national reaccreditation services supplied by third parties, and program performance.


The position is located in the Program Planning and Coordination Team which supports the delivery of the Commission's quality assessment and monitoring activities . Some of the team’s functions include:


  • Quality Assessor Registration

The Quality Assessor Registration team process Quality Assessor registration and re-registration applications. This includes reviewing applications to ensure all required information is submitted, liaison with applicants to clarify or obtain application information, communicating application decision outcomes to applicants and accurate record keeping. The team also conduct police checks and support general business improvement project work.


  • Reporting and Data Analysis

The Reporting and Data Analysis team forecast and monitor the QAMG program of work, support the scheduling of regulatory activities and the dynamic rostering/coordination of the Quality Assessor/regulatory official workforce. The team uses a range of information held by the Commission including intelligence dashboards, databases and tools to inform planning. This team is also responsible for tracking the performance of the group against the projected targets and developing reports on program performance for use by QAMG leadership and the Executive more broadly.


  • Business Improvement and Project Planning

The Business Improvement and Project Planning team co-ordinate and monitor the performance of the program of works of business improvement activities in the group in line with risk and Commission priorities. The purpose of the business improvement activities are to support QAMG in undertaking roles efficiently and effectively, continue to lift capability and deliver continuous improvement.


  • Data Integrity and Publishing

The Publishing and Data Integrity team publishes performance reports and the non-compliance register and maintains information about services on the Commission’s website and associated operating systems. The team also prepares, publishes, and archives information about regulatory notices on My Aged Care and associated operating systems. The team respond to enquiries and requests for information and reports about aged care services and performs data integrity, extraction and analysis to assist with current and future projects using the tools available in the Commission.


  • Business Systems

The Business Systems team supports the processing and maintenance of QAM Group specific systems. This includes providing systems access, system reporting, ICT change management verification and testing and liaison with the Commission ICT support teams to resolve issues and log requests. The team provides advice and information on the system architecture and documents business system processes to enable successful development and improvement.


  • Complaints and Privacy

The Complaints team investigates and resolves complaints received from external stakeholders about the conduct of Quality Assessors during field activities. Management of such complaints includes internal and external stakeholder relationship management, impartial review and investigation of allegations and available evidence, timely response to the complainant and accurate record keeping.

  • Support team in activities that relate specifically to a team function outlined above
  • Work collaboratively with internal and external stakeholders to progress priorities in a timely manner
  • Be a point of contact for internal and external enquiries relating to the team function.
  • Propose Team innovation initiatives and contribute to business improvement projects.
  • Contribute to appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of workflow and tasks within the group, with an aim for continuous improvement. This may include large volume data entry, drafting procedures, documents and briefs.
  • Coordinate project work and other operational initiatives to support achievement of Commission priorities.
  • Support a small team with administrative tasks for the Program Planning and Coordination team.


Essential Requirements:

  1. Demonstrated experience in administration and project/service delivery roles, requiring data entry into multiple systems, , within an identified framework to deliver outcomes.
  2. Strong quality assurance and attention to detail with high level written and verbal communication skills with strong customer service focus.
  3.  Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
  4. Demonstrated organisational capability and ability to manage own and team’s evolving work priorities and working in high pressure environment.
  5. Provide support to a team and introduce and respond to change and uncertainty in a positive manner.
  6. Proactively anticipate needs and priorities and reliably respond to urgent requests.
  7.  Intermediate to advanced skills in MS Office Word and Excel.
  8. Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.


Desirable:

  • Experience in Complaints Handling and/or Privacy/Freedom of Information and/or
  • Experience in ICT and/or Business Systems Support and/or
  • Experience Data analysis and/or Information Intelligence and/or
  • Experience in formal Project Management Methodology and/or
  • Experience in website building and content publishing and/or


Position Notes

Salary offered will be between $77,528 and $83,844 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit https://www.apsc.gov.au/citizenship-aps


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.


Please complete an online application and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Wednesday 28 September 2022.

Only completed applications will be accepted.

In your application please provide a statement of claims against the Key Capabilities in no more than 600 words.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Katrina Schramko by emailing Katrina.Schramko@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


Diversity and Inclusion


The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://www.apsc.gov.au/working-aps/joining-aps/cracking-code

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.


The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Assistant Director, Digital Management EL1. 


You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers 


Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.


Position Duties

• Active engagement with the business to understand user requirements, issues, and pain points relating to Application requirements and Digital Information Management requirements. 

• Work with ICT teams to remediate and streamline Applications deficiencies.

• Maintain relationships and active communications with both internal and external customers and partners. This may include conducting one-on-one or group training in new Digital and Information Management developments.

• Improve business efficiency and minimise business risk by leading the development of Digital and Information Management Solutions.

• Lead a team to produce both structured and ad-hoc reports, memos policies, procedures and analysis on Digital and Information Management services both for customer consumption and on vendor performance.

• Maintain currency of knowledge to support the Agency’s Applications and Digital Information Management environment.

• Budgets are developed, managed, and reported on for all activities under responsibility.

• To ensure all Information Management services are delivered to achieve the required business outcomes for the Agency, with a view to a streamlined and effective service catalogue.

• Participate and lead projects that enhance the Agency’s Digital customer service capabilities.

• Provide mentoring, performance, development and workflow of permanent and/or temporary direct report(s) so that resources are adequately allocated work and tasks are completed on time and staff members are coached and developed.

• Develop and deliver the Digital and Information Management strategy in consultation with the CDO and Director of ICT Operations.


Position Eligibility Requirements

• Experience in the technical management of software applications and Digital Information Management.

• Technical knowledge, skills and understanding of modern Digital Management, together with project management experience in implementing new digital products and services.

• Experience in managing a team of internal and external resources in the delivery of Information Management services

• Experience in vendor management and knowledge of ITIL practices and processes relevant to the role

• Effective communications, problem solving and decision-making skills with an ability to lead by example

• Understanding of Australian Government ICT Security policies or equivalent Industry best practices

• Relevant qualifications in ICT, Information Management or Business and/or equivalent relevant experience


Salary offered will be between $106,653 and $121,639 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.


Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 


In your application, please provide a statement of claims against the Eligibility Requirements in no more than 600 words.


Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Tristan Cox, Chief Digital Officer by emailing Tristan.Cox@agedcarequality.gov.au with Position title in the subject line.


Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.


For more information on the Australian Public Service, please visit 

https://legacy.apsc.gov.au/cracking-code.

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Operations Support Officer, APS4.You can register by submitting your details and resume using our online recruitment system at
agedcarequality.gov.au/about-us/careers. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.


Position Duties

  • Provide administrative support to schedule and coordinate completion of regulatory activities in national or regional teams within the Group.
  • Undertake operation support functions, including scheduling, reporting, administration support, database support, and travel itineraries, in accordance with operational guidelines.
  • Support administrative outcomes relating to the recruitment and onboarding of staff for the Commission, such as processing work orders or assisting with onboarding requirements across geographically dispersed teams.
  • Contribute to appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of workflow and tasks within the group, with an aim for continuous improvement. This may include large volume data entry and escalation of information for awareness.
  • Undertake a range of general administrative activities including but not limited to diary and email management, managing correspondence, organising travel arrangements, organising and taking minutes of meetings, to meet secretarial and administration needs of the team.
  • Work constructively with key internal and external stakeholders and providing support to other operational staff to do so.
  • Participate in project work and operational initiatives to support achievement of Commission priorities


Position Eligibility Requirements

  • Experience in administration and/or project/service delivery roles which have required you to work within an identified  framework to deliver outcomes
  • Strong quality assurance and attention to detail with high level written and verbal communication skills with strong customer service focus.
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders
  • Demonstrated organisation and time management skills working under pressure and in a rapidly changing environment.
  • Intermediate to advanced skills in MS Office Word and Excel.
  • Ability to work both independently and productively as part of a team
  • Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.


Salary offered will be between $72,331 and $76,427 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 


Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza  vaccination and COVID-19 Vaccination


    Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.


    How to Apply?

    1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
    2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
    3.    As part of your application you will be requested to attach your Resume. Cover letter is optional
    4.    Click ‘Apply Now’ when you are ready to submit your application.

    Contact Officer:

    Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

    Further information:

    The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/ .

For more information on the Australian Public Service, please visit 
https://legacy.apsc.gov.au/cracking-code ​​​​​​​

Senior Quality Assessors (Regulation/Compliance)
Quality Assessment and Monitoring Group
Fulltime - Non-Ongoing
Adelaide, Brisbane, Canberra, Melbourne, Sydney, Hobart


    Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?
We have exciting employment opportunities for the right people to become members of our highly skilled team of field officers who are responsible for the assessment and monitoring of the performance of aged care services. Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
About the Commission
Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.
The Commission the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Roles
We are looking for the right people to join our high performing team who are responsible for the assessing and monitoring the performance of individual aged care providers compliance (residential, home care and flexible care) against the Aged Care Quality Standards.
Quality Assessors roles are predominantly field based positions with over-night travel commonly required with assessors undertaking visits to aged care services across each state and territory. Flex-time is available to support management of the travel expectations of the role.
Becoming a registered Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program leading to registration as Registration as a Quality Assessor.
Primary Role Duties include

  • Undertaking visits to aged care services, either as part of a team or individually, to assess the service’s performance against and compliance with the Aged Care Quality Standards.
  • Engaging with aged care service providers to find and collect information/evidence, actively following through on lines of enquiry, including conducting interviews with service staff and management, to support our regulatory/compliance functions.
  • Conducting interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service either in person or on the telephone.
  • Collecting and analysing evidence to record  performance audit & assessment findings in written reports, using the Commission’s IT applications.
  • Preparing well-reasoned and accurate reports for a delegate, which may be published, on your assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.



Applicants must be able to demonstrate the following specific capabilities*:

  • Critically analyse information to prepare comprehensive, evidence-based reports which clearly and concisely document the reasoning and recommendations.
  • Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
  • Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.
  • Understand and comply with legislative, policy and regulatory frameworks, in particular Aged Care Quality and Safety Commission Act and Rules 2018 and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge.
  • Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct and operating within the boundaries of organisational processes and legal and public policy directions.

*Note: All APS6 employees and contractors are expected to meet the APS6 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application. The Australian Public Service Commission provides useful information on how to apply for a job in the APS
 Travel Expectations: Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy. A current driver’s licence is essential to support the travel expectations of the role.
Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.
Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination
  • Being able to meet the travel expectations of the role

Becoming a registered Quality Assessor is an essential requirement of this role. Your employment with the Aged Care Quality and Safety Commission is conditional on the successful completion of the comprehensive training program leading to registration as Registration as a Quality Assessor.
Salary offered will be between $86,977 and $98,084 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.
How to Apply?
1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3.    As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4.    Click ‘Apply Now’ when you are ready to submit your application.

In your application please provide a statement of claims against the Key Capabilities in no more than 500 words.

Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps. Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza  vaccination and COVID-19 Vaccination

    For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

    For more information on the Australian Public Service, please visit
    https://legacy.apsc.gov.au/cracking-code

Non-ongoing Temporary Employment Register – Assistant Director- Executive Level 1
Non-ongoing
Various Branches (ACT/NSW/QLD/VIC/SA/WA)


Aged Care Quality and Safety Commission
The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.
The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Assistant Director at the EL1 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
Reporting to the Director, (EL2) your main responsibilities will be:

  • Provide leadership to your team and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality
  • Make delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation
  • Work constructively with external stakeholders and support staff to remain resilient when dealing with conflict and/or challenging behaviours
  • Identify and respond appropriately to risk
  • Manage high volumes of work considering risk, agreed priorities and KPIs
  • Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities
  • Foster and support staff wellbeing and contribute towards maintaining a positive culture



To be successful in this role you will need the following key capabilities:

  • Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions
  • Judgement, analytical skills and ability to understand and apply legislation and make delegated decisions
  • Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes
  • Demonstrated ability to identify and respond appropriately to risk
  • High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes
  • Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders
  • Ability to work collaboratively with others to focus on the operational priorities and strategic direction of the Commission

Salary:
These roles are classified EL1 and as such the range of salary will commence at $106,653 up to a maximum of $121,639. In addition, 15.4% superannuation will be paid.


How to Apply?


1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4. Click ‘Apply Now’ when you are ready to submit your application.
Only completed applications will be accepted.


In your application please provide a statement of claims (no more than 500 words) outlining why you would like to work with us and what strengths you would bring to the role.


Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au (mailto:recruitment@agedcarequality.gov.au) for assistance with accessing our website or with lodging your application.


Further information:


Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.
Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination
  • Being able to meet the travel expectations of the role.


The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people
with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.
For further information about the Commission please visit https://www.agedcarequality.gov.au (https://www.agedcarequality.gov.au)
For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code (https://www.apsc.gov.au/cracking-code)



Aged Care Quality and Safety Commission