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               Operations Manager

                APS6

               Quality Assessment and Monitoring Group

               Ongoing

               Queensland


Interested in using your leadership, problem-solving and excellent communication skills to make a real difference for older Australians? The Aged Care Quality and Safety Commission (the Commission) is looking for staff with strong leadership skills and who have experience working in a complex and changing environment.

About the Commission

The role of the Commission is to protect and enhance the safety, health, well-being and quality of life of people receiving Australian Government funded aged care services.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that assures the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Operations Group (QAMG)

The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services and services delivered under the National Aboriginal and Torres Strait Islander Flexible Care Program.

The Group is led by an Executive Director and a national leadership team which undertakes these functions within a single Commission operating model. The Group includes approximately 300 staff located across Australia, including four Regional Directors (NSW/ACT, Qld, Vic/Tas, SA/NT/WA) and a national operations team responsible for program planning and performance.

About the Operations Manager Role

The Operations Manager oversees a team of up to 10 staff responsible for planning and coordinating the QAMG regulatory activities in a region. This responsibility includes scheduling on site activities/site visits and the dynamic rostering/coordination of the Quality Assessor/regulatory official workforce to form teams to undertake scheduled site visits or other regulatory activities. The team uses a range of case source information held by the Commission and intelligence dashboards to inform planning and coordinating these activities. The team is also responsible for booking all travel for the region’s regulatory officials and preparing team work packs to provide the information required to inform the service visit. The team uses a range of data bases and tools and has responsibilities to ensure legislative timeframes are met. The team has a role in ensuring the integrity of the data entered into the Commission’s IT systems.

The Operations Manager role reports directly to the Assistant Director Operations Planning your leadership, problem-solving and excellent communication skills to make a real difference for older Australians? The Aged Care Quality and Safety Commission (the Commission) is looking for staff with strong leadership skills and who have experience working in a complex and changing environment.

About the Operations Manager Role

The Operations Manager oversees a team of up to 10 staff responsible for planning and coordinating the QAMG regulatory activities in a region. This responsibility includes scheduling on site activities/site visits and the dynamic rostering/coordination of the Quality Assessor/regulatory official workforce to form teams to undertake scheduled site visits or other regulatory activities. The team uses a range of case source information held by the Commission and intelligence dashboards to inform planning and coordinating these activities. The team is also responsible for booking all travel for the region’s regulatory officials and preparing team work packs to provide the information required to inform the service visit. The team uses a range of data bases and tools and has responsibilities to ensure legislative timeframes are met. The team has a role in ensuring the integrity of the data entered into the Commission’s IT systems.

The Operations Manager role reports directly to the Assistant Director Operations Planning.

Primary Role Duties include

The primary duties of the Operations Manager include but are not limited to:

  • Manage the operations team, building both individual and team capacity to undertake roles both efficiently and effectively.
  • Ensure all regional operation support functions, including scheduling, reporting, administration support, database support, and travel, are undertaken in accordance with operational priorities and in a fluid environment.
  • Working constructively with key internal (regional and national) and external stakeholders and support staff to do so.
  • Foster and support staff to motivate team members, building cooperation and optimising team performance.
  • Undertake or lead project work or new operational initiatives in support of Assistant Director Operational Planning and Regional Director.

Key Job Capabilities*

  • Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key stakeholders
  • Strong leadership and management skills and the ability to build capability and provide support to teams
  • Responds positively to change and takes responsibility for managing work projects to achieve results
  • Demonstrated ability to apply judgement, intelligence and common sense to identify and respond appropriately to risk. Strong analytical skills and the ability to make sound operational decisions.

Desirable Qualifications/Experience

  • Experience in coaching, mentoring and developing team members individually and as a group;
  • Experience in the MS Office Suite, with high level Microsoft Excel skills.


Position Notes

Salary offered will be between $85,088 to $95,992 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

Apply on line by submitting a written response outlining your statement of claims and the strengths you would bring to the role against the 4 Key Job Capabilities listed above in not more than 600 words

Merit Pool established through this selection process may be used to fill this or future vacancies on a ongoing basis.


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application.


Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 5:00pm (local time) on Tuesday, 10 August 2021.

Only completed applications will be accepted.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to the hiring manager- Tiago Moreira by emailing  Tiago.Moreira@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

  


Aged Care Quality and Safety Commission


The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care. 


The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Assistant Director at the EL1 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

 


Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 


Reporting to the Director, (EL2) your main responsibilities will be: 



  • Provide leadership to your team and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality

  • Make delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation 

  • Work constructively with external stakeholders and support staff to remain resilient when dealing with conflict and/or challenging behaviours 

  • Identify and respond appropriately to risk

  • Manage high volumes of work considering risk, agreed priorities and KPIs

  • Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities

  • Foster and support staff wellbeing and contribute towards maintaining a positive culture 


To be successful in this role you will need the following key capabilities: 



  • Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions

  • Judgement, analytical skills and ability to understand and apply legislation and make delegated decisions

  • Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes

  • Demonstrated ability to identify and respond appropriately to risk

  • High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes

  • Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders

  • Ability to work collaboratively with others to focus on the operational priorities and strategic direction of the Commission


Salary:


These roles are classified EL1 and as such the range of salary will commence at $102,512 up to a maximum of $116,916. In addition, 15.4% superannuation will be paid.


How to apply:


Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.


The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people. 


To apply, please scroll to the bottom of the screen and click 'create your account' or 'Have an account ? Sign in'. Follow the prompts an ensure you attach your CV and application form which can be found  at the following link: https://www.agedcarequality.gov.au/media/87537 


Only completed applications will be accepted. 


In your application please provide a statement of claims (no more than 500 words) outlining why you would like to work with us and what strengths you would bring to the role. 


Further information: 


For further information about the Commission please visit https://www.agedcarequality.gov.au/


For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code.

                            Information Officer

                            APS5

                            Job Type- Non-Ongoing

                            National


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Information Officer at the APS level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

The Information Officer APS 5 will work collaboratively as part of a small team to provide timely and accurate data, information, analysis, and intelligence to support regulatory activities.

The role includes information gathering from a variety of sources including regulatory activities and information, internal and external stakeholder engagement, risk identification in industry, and information and intelligence from other relevant agencies. The goal of these activities is to provide the Commission with the data, information and intelligence it needs to effectively and efficiently deliver, assess and tailor regulatory operations to protect the safety, health and wellbeing of aged care consumers.

Successful applicants will be required to draft letters, reports, and briefings, prepare presentations, be able to interpret data, policy, legal and clinical advice, seek external and internal advice to recommend appropriate regulatory treatment activities.

Position Duties

  • Undertake the collection, analysis and interpretation of data and/or, research activities, including interrogating databases, collating data from multiple sources, manipulation of data, and presentation of data and information to meet the needs of the business.
  • Stakeholder engagement and coordination to deliver intelligence and analysis products and to identify and develop new products.
  • Applying research, analytical and strategic thinking to produce risk and intelligence briefs.
  • Coordinate and conduct program performance reporting including monthly program tracking against specified performance indicators.
  • Assist in developing and maturing the Commission’s regulatory risk assessment and management processes.
  • Contribute to publications, analytical reports and support the projects undertaken by the business area.

Position Eligibility Requirements

  • Experience in engaging with stakeholders in relation to difficult and/or sensitive issues.
  • Excellent research, conceptual thinking, analytical and problem-solving skills, including the ability to understand and clearly communicate complex analytical findings.
  • Excellent organisational skills and the capability to self-manage multiple competing priorities while working to tight deadlines.
  • Excellent written and oral communication skills, proof reading and editing with attention to detail and quality work.
  • Flexibility to work both independently and productively as part of a small geographically dispersed team.
  • Strong data literacy and reporting skills, including high level excel and numeracy skills, and the ability to use a range of analytical tools.

Highly Desired:

  • Sound understanding of regulatory functions and/or experience in working in a regulatory environment
  • Previous experience in an analytical, intelligence, or data management environment

Position Notes

Salary offered will be between $74,518 and $80,588 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 500 words.

Non-ongoing opportunity will be offered for specified term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of three years.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application on our website-https://www.agedcarequality.gov.au/about-us/careers

Applications submitted to the Aged Care Quality and Safety Commission Temporary Employment Register will remain active until Friday 31 December 2021. If you wish to remain on our register after this date you will need to reapply.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

 Non-ongoing Temporary Employment Register – Senior Data Analysts (ACT/NSW/QLD/VIC/SA/WA)


Aged Care Quality and Safety Commission


The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.


The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Senior Data Analysts at the APS6 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.



Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.


Reporting to the Assistant Director (EL1) your main responsibilities will be:



  • Perform data analysis and extraction to assist with current and future projects using the tools available in the Commission.

  • Assist in developing, progressing and managing projects within the Section by working closely with other team members, as well as internal and external stakeholders.

  • Contribute to the development of innovative ideas to tackle challenging health policy problems using data analytics.

  • Develop capability for advanced analytical techniques within the Section.

  • Assist with ad-hoc work within the Section, including drafting communications, documents and briefs.

  • Assist in the development of written reports, infographics and presentations detailing the findings of analysis conducted for various projects.


To be successful in this role you will need the following key capabilities:



  • Demonstrated strategic and analytical skills including the ability to interpret and synthesise information from a range of sources.

  • Ability to undertake data analysis - expertise in/ and ability to quickly gain mastery of programming languages is desirable.

  • Ability to prepare and analyse data using a range of methods to form well-reasoned and defensible conclusions based on sound judgment.

  • · Good organisational skills and ability to adapt to evolving work priorities.

  • · Ability to work both independently and productively as part of a team, and to meet deadlines.

  • · Excellent writing skills, including the ability to translate findings from data analysis to written reports or oral presentations that may be delivered to both technical and non-technical audiences.


Salary:


These roles are classified APS6 and as such the range of salary will commence at $83,420  up to a maximum of $94,110. In addition, 15.4% superannuation will be paid


How to apply:


Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.


The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


Please scroll to the bottom of the page and complete the online application form. Only completed applications will be accepted.


In your application please provide a statement of claims (no more than 500 words) outlining why you would like to work with us and what strengths you would bring to the role, and a copy of your Resume.


Further Information:


For further information about the Commission please visit https://www.agedcarequality.gov.au/.


For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code.

Non-ongoing Temporary Employment Register – Complaints Officers and Senior Quality Assessors (ACT/NSW/QLD/VIC/SA/WA/TAS)



Aged Care Quality and Safety Commission

The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Complaints Officer and/or Quality Assessor at the APS5 and APS6 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.


Complaints Officer Position Description – APS Level 5 & APS Level 6

Complaints Officers work with people receiving services, their representatives and service providers to resolve concerns and make positive improvements for people receiving aged care using a range of complaint resolution techniques including early resolution, service provider resolution, conciliation and investigation.

Reporting to the Complaints Manager your main responsibilities will be:

• Working with complainants, people receiving care and approved providers to identify concerns and develop options to achieve resolution

• Managing calls in a telephone intake setting, which can include handling difficult conversations

• Identifying, escalating and managing risks

• Ensuring accurate recording of information

• Using a range of complaint resolution techniques including early resolution, service provider resolution, conciliation and investigation

• Preparing detailed reports, correspondence and recommendations

• Developing positive and collaborative working relationships with team members and internal and external stakeholders

• Contributing to the priorities of a team and effectively managing individual caseloads.

To be successful in this role you will need the following key capabilities:

• Demonstrated analytical and problem-solving skills, including the ability to assess and manage risk, work within legislative requirements, make impartial recommendations and to use specialist advice when needed

• Excellent written communication skills including the ability to write comprehensive evidence-based recommendations and reasons for decisions

• Strong customer outcomes focus, confidence and resilience in liaising with internal and external stakeholders in relation to contentious matters

• Capacity to work in a busy environment with demonstrated skills in time management, working with competing priorities and ability to prioritise and manage a case load

• Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture

• Experience in aged care or clinical experience is highly desirable but not mandatory as we have a well-developed orientation program to support the right people to excel in this role.

Salary:

These roles are classified APS5 & 6 and as such the range of salary will commence at $74,518 up to a maximum of $94,110. In addition, 15.4% superannuation will be paid.


Senior Quality Assessor Position Description - APS Level 6

We are looking for the right people to join our high performing team who are responsible for the assessing and monitoring the performance of individual aged care providers (residential, home care and flexible care) against the Aged Care Quality Standards.

Quality Assessors roles, which are predominantly field based positions with only occasional attendance at a regional office required, undertake visits to aged care services across each state and territory.

The roles support the regulatory oversight and accreditation of aged care services and come with an attractive salary & superannuation package and employment conditions.

Becoming a registered Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program leading to registration as Registration as a Quality Assessor.


Primary Role Duties include:

• Undertaking visits to services to conduct site audits and performance assessments and for residential aged care services, home care services and flexi-care services either as part of a team or individually.

• Engaging with aged care service providers to collect information/evidence, including conducting interviews with service staff and management, to support regulatory our functions.

• Conducting interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service either in person or on the telephone.

• Collecting and analysing evidence to record audit & assessment findings in written reports, using the Commission’s IT applications.

• Preparing well-reasoned and accurate reports for a delegate, which may be published, on your assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.


Applicants must be able to demonstrate the following specific capabilities*:

• Understand and comply with legislative, policy and regulatory frameworks in particular Aged Care Quality and Safety Commission Act and Rules 2018 and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge.

• Critically analyse information and communicate key points clearly and succinctly both orally and in writing

• Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.

• Understand and identify risk and potential harms in an aged care service and then escalate findings within the Commission’s Regulatory Risk Management Framework.

• Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.

*Note: All APS6 employees and contractors are expected to meet the APS6 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application.

Travel Expectations: Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy. A current driver’s licence is essential to support the travel expectations of the role.

Eligibility: Only candidates who hold Australian citizenship can apply.  Appointment is conditional on successfully completing a national police check. Appointment is also conditional on:


• Providing evidence of having had a seasonal influenza vaccination

• Being able to meet the travel expectations of the role

Employment Conditions and Benefits are outlined in the Commission’s Enterprise Agreement and supporting policies. The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture. We actively encourage applications from Aboriginal and Torres Strait Islander people, people living with a disability, people from culturally and linguistically diverse and/or gender diverse backgrounds.


Salary:

These roles are classified APS6 and as such the range of salary will commence at $83,600 up to a maximum of $94,275. In addition, 15.4% superannuation will be paid.

Your application will be assessed on your ability to demonstrate that you possess or have the potential to quickly acquire, the required skills, knowledge, experience and qualifications to perform the role as outlined above.

How to Apply?
1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first time user or to sign in to complete your application.
3.    As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4.    Click ‘Apply Now’ when you are ready to submit your application.


The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

To apply please scroll to the bottom of the screen and click 'create an account' or 'Have an account - Sign In'. Follow the prompts and ensure you attach your CV and a completed application form which can be downloaded at https://www.agedcarequality.gov.au/media/87537. Only completed applications will be accepted.

In your application please provide a statement of claims (no more than 500 words) outlining why you would like to work with us and what strengths you would bring to the role, and a copy of your Resume.


Further information:

For further information about the Commission please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code.

Non-ongoing Temporary Employment Register – APS5 Serious Incident Response Scheme Assessor (NSW,TAS)


Aged Care Quality and Safety Commission

The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Serious Incident Response Scheme Assessor at the APS5 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.

The purpose of the position is to risk assess incoming incident reports from aged care service providers, liaison with providers to gather relevant information, and recommend appropriate action, including comprehensive report writing.

Reporting to the Team Leader, your main responsibilities will be:

  • Manage incoming reports and make initial triage assessment
  • Liaison with providers by phone and email
  • Preparation of information about cases for transfer to other areas of the Commission and/or complex detailed assessment
  • Liaison with other regulatory teams within the Commission as required
  • Provision of support to providers to understand new requirements as required
  • Staff training and management (as required)


To be successful in this role you will need the following:

  •  Demonstrated previous experience in risk based assessment or ability to acquire quickly
  • Demonstrated good communication skills, written and verbal
  • Experience in complex report writing or equivalent.
  • Demonstrated high level time management and organisational skills with ability to meet tight deadlines
  • Ability to contribute productively in a team environment
  • Ability to manage sensitive and sometimes confronting information
  • Demonstrated ability to effectively use various databases and other IT systems

Desirable:

  • Willingness to travel inter- and intrastate
  • Exposure to or interest in clinical assessment


Salary offered will be between $76,008 and $82,200 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application please provide a statement of claims against the Key Capabilities in no more than 600 words.


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers

by 11.59pm Friday, 31 December, 2021. Only completed applications will be accepted.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Robert Rogers by emailing robert.rogers@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

The Aged Care Quality and Safety Commission (the Commission) was formed on

1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

The purpose of this position is to manage, maintain and enhance ICT services through the provision of high-quality customer support.

Position Duties

  • Active engagement with the business to understand user requirements, ICT issues and pain points. Work with ICT teams to remediate and communicate with the business.
  • Maintain relationship with both internal and external customers along with partners. This may include conducting one-on-one or group training in new ICT developments.
  • Manage service desk requests within the service desk toolset.
  • Manage, track and report on all ICT assets
  • Produce both structured and ad-hoc reports, memos, procedures and analysis on ICT services, both for customer consumption and on vendor performance
  • Monitor infrastructure, security and application environments to ensure they are delivering against Service Level Agreements.
  • Maintain currency of knowledge to support the Agency’s ICT environment.
  • Participate and lead as required projects that enhance the Agency’s ICT environment and customer service capabilities.
  • Provide mentoring, performance, development and workflow of permanent and/or temporary direct report(s) so that resources are adequately allocated work, that tasks are completed on time and staff members are coached and developed.
  • Support the Assistant Director/Director in the delivery of the ICT strategy

Position Eligibility Key Capability Requirements

  • Experience in the technical management of ICT infrastructure, procurement and contracts
  • Attention to detail and the ability to meet deadlines
  • Technical knowledge, skills and understanding of MS Windows, network hardware and protocols, project management experience
  • Effective communications, problem solving and decision-making skills with an ability to lead by example
  • Experience in vendor management and knowledge of ITIL practices and processes relevant to the role
  • Understanding of Australian Government ICT Security policies or equivalent Industry best practices
  • Manage IT employees, making sure network costs are on budget and serving as a liaison between IT staff and project stakeholders.
  • Relevant qualifications in IT or Business and/or equivalent relevant experience
  • Provide technical leadership on ICT infrastructure to support the operational and strategic objectives of the Commission.
  • Maintaining accurate and detailed records of ICT Infrastructure throughout the Commission nationally.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.

In your application please provide a statement of claims against the Key Capabilities in no more than 500 words

Position Notes

Salary offered will be between $85,088 to $95,992 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

How to Apply?

1. Complete your application form (which could be found below the position description on our careers page)

2. Create your Account using Submittable, in case you have an account then Sign-in

3. A written response outlining your statement of claims and the strengths you would bring to the role against the Key Job Capabilities listed above (no more than a total of 500 words)

4. Attach a copy of your resume along with the completed Application Form and Submit

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 5:00pm (local time) on 16th August 2021 Only completed applications will be accepted.

Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Peter Craig, Assistant Director on 02 8831 1080 and email is peter.craig@agedcarequality.gov.au with position title in the subject line.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Stakeholder Engagement Officer

Engagement and Education Group

APS5

Full-time – Ongoing

Parramatta, NSW

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

This full-time, ongoing role is responsible for supporting the Stakeholder Engagement Team in facilitating the Commission’s engagement with key stakeholders.

Position Duties

Reporting to the Director, your main responsibilities will be:

  • Assist the Secretariat for the Aged Care Quality and Safety Advisory Council and the Commission Consultative Forum and other engagement forums, including administrative and events management support
  • Provide support for the Commission’s engagement in other consultative activities including regional forums
  • Provide administrative and events management support to the Director and Team members on key initiatives and projects
  • Participate in project coordination activities including monitoring and reporting on progress, identifying problems and proposing possible solutions
  • Coordinate the capture of key feedback from peak organisations, collaborating with internal sections to escalate and solve issues or concerns raised
  • Coordinate team tasks, group inboxes, schedules and other relevant activities
  • Coordinate general diary and calendar responsibilities such as organising and booking of meetings and travel and processing of invoices
  • Coordinate cross-group activities including diary management and support for the Executive Director

Selection Criteria

  • Experience providing high quality administrative support
  • Excellent organisational skills and the demonstrated ability to self-manage multiple competing priorities while working to tight deadlines
  • Knowledge of government processes and procedures, including secretariat and stakeholder engagement functions
  • Capacity to work both independently and productively as part of a small, geographically dispersed team
  • Strong data literacy and reporting skills, including high level excel skills
  • Effective written and oral communication skills and demonstrated ability to communicate information coherently and concisely

Desirable qualifications or experience

  • Understanding of the Australian aged care system
  • Experience using Diligent software and Adobe Acrobat Pro

Position Eligibility Requirements

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.

In your application, please provide a statement of claims against the Selection Criteria in no more than 1,000 words.

Position Notes

Salary offered will be between $76,008 to $82,200 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

A merit pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

The diversity of our staff is very important to us. We are committed to achieving a diverse workforce and strongly encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ people and people from culturally and linguistically diverse backgrounds.

How to Apply?

1. Complete your application form (which can be found below the position description on our careers page).

2. Scroll down to the end of the job ad and click 'create an account' or 'sign in'.

3. Provide a written response outlining your statement of claims and the strengths you would bring to the role against the Selection Criteria listed above in no more than 1,000 words.

4. Attach a copy of your resume along with the completed application form and submit.

Please complete an online application form and submit by 11:59pm (AEST) on Monday,   2 August 2021. Only completed applications will be accepted.

Contact:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Deanne Wilkinson, Assistant Director – Stakeholder Engagement at Deanne.Wilkinson@agedcarequality.gov.au with Position title in the subject line.

Further information:

For further information about the Commission and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Aged Care Quality and Safety Commission