By submitting an application on this website, you agree to allow us to correspond with you.

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being, and quality of life of people receiving Australian funded aged care
The Customer Contact Team (CCT) is one of the first points of contact for consumers, aged care providers, and other members of the public to engage with the Commission.  The CCT is responsible for providing an accessible, efficient, consistent, and user orientated experience in accordance with the Commission’s guidelines and procedures. 

The CCT responds on average to 5,000 calls, 1000 webforms and 400 emails per month.  We are also exploring new channels such as web chat and text; and supporting campaigns.  
The Team Leader is responsible for providing leadership and direction to 4-6 Customer Contact team members. The Team Leader is also responsible for leading change and process improvements, reporting and leadership in specific portfolios, such as recruitment, induction, real time management, workforce planning and scheduling. 

The Team Leader works within a Customer contact Team comprising 43 operators, including a management team of 3 EL1/2, 8 Team Leaders (APS6). The leadership team supports 8 Senior Customer Contact Officers and 28 Customer Contact Officers. The CCT operates in two sites, Melbourne CBD and Brisbane CBD. 
The platforms the Team Leader will need to work across include Genesys, Sharepoint, MS Teams, NCCIMS (Resolve), Tech One, SAP as well as Commission specific databases.

The key duties of the position include:

•    Work collaboratively to manage the broader team and build the capability of the team to undertake their roles efficiently through opportunities for process improvements, coaching and performance feedback, 
•    Provide management regular updates regarding attendance, workloads, workflows, and resources.
•    Build capability in your individual team environment through coaching, providing performance feedback, conflict resolution, and encouraging career development.
•    Support staff to remain resilient when dealing with confronting information and high-volume workloads.
•    Manage workloads considering agreed priorities to ensure quality and timely outputs and follow directions of senior management. 
•    Build and maintain effective working relationships with internal stakeholders. 
•    Work under limited direction against established priorities.
•    Contribute to decision making which may impact the work area.
•    Identify and respond appropriately to risk.

Eligibility

  • Experience working with vendors/service partners.
  • Knowledge in Genesys Cloud and its modules such as workforce management, scheduling, real time analysis IVR, ACD routing, smart numbers and reporting.
  • Demonstrated experience in utilisation of contact centre media channels such as voice, email and webchat.
  • Demonstrated call queue management, real time work force management in a dynamic environment.
  • Highly developed organisational skills, including the ability to organise workloads, workflows and resources to meet demanding and conflicting priorities; and the ability to effectively operate computerised information management systems.
  • Attention to detail with strong and clear written and verbal communication skills.
  • The ability to maintain a positive, empathetic, and professional attitude.
  • Demonstrated or transferrable experience in undertaking and guiding officers in risk assessment using organisational policies and procedures.
  • Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions.
  • Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture.

Notes

Salary offered will be between $89,394 to $100,849 depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit https://www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.

How to Apply?

1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3.    As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4.    Click ‘Apply Now’ when you are ready to submit your application.
Please complete an online application form and submit to https://www.agedcarequality.gov.au/.bout-us/careers by 11:59pm (local time) on Monday, 6 February 2023.  

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Daniel Goodwin by emailing Daniel.goodwin@agedcarequality.gov.au with the position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit 
https://www.apsc.gov.au/working-aps/joining-aps/cracking-code

The Aged Care Quality and Safety Commission is the national regulator of aged care services funded by the Commonwealth government. Our purpose is to protect and enhance the safety, health, well-being and quality of life of aged care consumers. We do this by approving providers’ entry to the aged care system, accrediting, assessing and monitoring aged care services against requirements, and holding services to account for meeting their obligations. We also seek to resolve complaints about aged care services.

The Commission is seeking talented people with a broad cross section of skills, experience and qualifications to register for our Temporary Employment Register (TER). The TER assists with filling temporary positions (up to a possible maximum period of 3 years) across our Sector Capability, Enterprise Governance & Corporate Operations and Regulatory Policy & Intelligence groups within the commission.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 


We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to influence outcomes and achieve results.

You will be required to select job categories that best match your experience, skills and capabilities. Below are the broad job categories within Sector Capability, Enterprise Governance & Corporate Operations and Regulatory Policy & Intelligence.


  • Corporate and Administration
  • Policy, Program and Project Management
  • Data Research & Analysis


Position Eligibility Requirements

To be eligible for employment with the Commission applicants must be an Australian citizen at the time an offer of employment is made.

An applicant’s suitability for employment with the Commission will also be assessed through a variety of pre-employment check processes, such as:

  • Satisfactory completion of a criminal history check,
  • Completion of a medical declaration and pre-employment medical (where required).
  • Providing evidence of qualifications (where required).
  • Obtaining and maintaining a security clearance at the required level (where required).


Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page.
2. Click on the Temporary Employment Register - Sector Capability, Enterprise Governance & Corporate Operations and Regulatory Policy & Intelligence - APS4- EL2  and at the bottom of the Advertisement you will be asked to create an account if you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to provide a summary of your experience and attach your Resume.
4. Click ‘Apply Now’ when you are ready to submit your application.

Only completed applications will be accepted.

In your application please provide a summary of your experience in relation to the job category you have selected in no more than 600 words.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further Information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.  For further information about the Commission please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code

The Aged Care Quality and Safety Commission is the national regulator of aged care services funded by the Commonwealth government. Our purpose is to protect and enhance the safety, health, well-being and quality of life of aged care consumers. We do this by approving providers’ entry to the aged care system, accrediting, assessing and monitoring aged care services against requirements, and holding services to account for meeting their obligations. We also seek to resolve complaints about aged care services.

The Commission is seeking talented people with a broad cross section of skills, experience and qualifications to register for our Temporary Employment Register (TER). The TER assists with filling temporary positions (up to a possible maximum period of 3 years) across our Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Groups within the commission.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.


We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to influence outcomes and achieve results.

You will be required to select job categories that best match your experience, skills and capabilities. Below are the job categories within Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Group.

  • APS4 Customer Contact Officer (ICRG)
  • APS5 Senior Customer Contact Officer (ICRG)
  • APS5 Complaints Officer (ICRG)
  • APS6 Senior Complaints Officer (ICRG)


  • APS5 Compliance Officer (ACIG)
  • APS6 Senior Compliance Officer (ACIC)
  • EL1 Assistant Director (ACIG)



Position Eligibility Requirements
To be eligible for employment with the Commission applicants must be an Australian citizen at the time an offer of employment is made.

An applicant’s suitability for employment with the Commission will also be assessed through a variety of pre-employment check processes, such as:

  • Satisfactory completion of a criminal history check,
  • Completion of a medical declaration and pre-employment medical (where required).
  • Providing evidence of qualifications (where required).
  • Obtaining and maintaining a security clearance at the required level (where required).



Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page.
2. Click on the Temporary Employment Register – Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Group – APS4 – EL1  and at the bottom of the Advertisement you will be asked to create an account if you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to provide a summary of your experience and attach your Resume.
4. Click ‘Apply Now’ when you are ready to submit your application.

Only completed applications will be accepted.

In your application please provide a summary of your experience in relation to the job category you have selected in no more than 600 words.

Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further Information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.  For further information about the Commission please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Operations Support Officer, APS4.You can register by submitting your details and resume using our online recruitment system at
agedcarequality.gov.au/about-us/careers. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.


Position Duties

  • Provide administrative support to schedule and coordinate completion of regulatory activities in national or regional teams within the Group.
  • Undertake operation support functions, including scheduling, reporting, administration support, database support, and travel itineraries, in accordance with operational guidelines.
  • Support administrative outcomes relating to the recruitment and onboarding of staff for the Commission, such as processing work orders or assisting with onboarding requirements across geographically dispersed teams.
  • Contribute to appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of workflow and tasks within the group, with an aim for continuous improvement. This may include large volume data entry and escalation of information for awareness.
  • Undertake a range of general administrative activities including but not limited to diary and email management, managing correspondence, organising travel arrangements, organising and taking minutes of meetings, to meet secretarial and administration needs of the team.
  • Work constructively with key internal and external stakeholders and providing support to other operational staff to do so.
  • Participate in project work and operational initiatives to support achievement of Commission priorities


Position Eligibility Requirements

  • Experience in administration and/or project/service delivery roles which have required you to work within an identified  framework to deliver outcomes
  • Strong quality assurance and attention to detail with high level written and verbal communication skills with strong customer service focus.
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders
  • Demonstrated organisation and time management skills working under pressure and in a rapidly changing environment.
  • Intermediate to advanced skills in MS Office Word and Excel.
  • Ability to work both independently and productively as part of a team
  • Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.


Salary offered will be between $72,331 and $76,427 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 


Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza  vaccination and COVID-19 Vaccination


    Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.


    How to Apply?

    1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
    2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
    3.    As part of your application you will be requested to attach your Resume. Cover letter is optional
    4.    Click ‘Apply Now’ when you are ready to submit your application.

    Contact Officer:

    Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

    Further information:

    The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/ .

For more information on the Australian Public Service, please visit 
https://legacy.apsc.gov.au/cracking-code ​​​​​​​

Senior Quality Assessors (Regulation/Compliance)
Quality Assessment and Monitoring Group
Fulltime - Non-Ongoing
Adelaide, Brisbane, Canberra, Melbourne, Sydney, Hobart and NT


    Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?
We have exciting employment opportunities for the right people to become members of our highly skilled team of field officers who are responsible for the assessment and monitoring of the performance of aged care services. Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
About the Commission
Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.
The Commission the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Roles
We are looking for the right people to join our high performing team who are responsible for the assessing and monitoring the performance of individual aged care providers compliance (residential, home care and flexible care) against the Aged Care Quality Standards.
Quality Assessors roles are predominantly field based positions with over-night travel commonly required with assessors undertaking visits to aged care services across each state and territory. Flex-time is available to support management of the travel expectations of the role.
Becoming a registered Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program leading to registration as Registration as a Quality Assessor.
Primary Role Duties include

  • Undertaking visits to aged care services, either as part of a team or individually, to assess the service’s performance against and compliance with the Aged Care Quality Standards.
  • Engaging with aged care service providers to find and collect information/evidence, actively following through on lines of enquiry, including conducting interviews with service staff and management, to support our regulatory/compliance functions.
  • Conducting interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service either in person or on the telephone.
  • Collecting and analysing evidence to record  performance audit & assessment findings in written reports, using the Commission’s IT applications.
  • Preparing well-reasoned and accurate reports for a delegate, which may be published, on your assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.



Applicants must be able to demonstrate the following specific capabilities*:

  • Critically analyse information to prepare comprehensive, evidence-based reports which clearly and concisely document the reasoning and recommendations.
  • Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
  • Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.
  • Understand and comply with legislative, policy and regulatory frameworks, in particular Aged Care Quality and Safety Commission Act and Rules 2018 and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge.
  • Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct and operating within the boundaries of organisational processes and legal and public policy directions.

*Note: All APS6 employees and contractors are expected to meet the APS6 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application. The Australian Public Service Commission provides useful information on how to apply for a job in the APS
 Travel Expectations: Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy. A current driver’s licence is essential to support the travel expectations of the role.
Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.
Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination
  • Being able to meet the travel expectations of the role

Becoming a registered Quality Assessor is an essential requirement of this role. Your employment with the Aged Care Quality and Safety Commission is conditional on the successful completion of the comprehensive training program leading to registration as Registration as a Quality Assessor.
Salary offered will be between $86,977 and $98,084 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.
How to Apply?
1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3.    As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4.    Click ‘Apply Now’ when you are ready to submit your application.

In your application please provide a statement of claims against the Key Capabilities in no more than 500 words.

Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps. Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza  vaccination and COVID-19 Vaccination

    For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

    For more information on the Australian Public Service, please visit
    https://legacy.apsc.gov.au/cracking-code

Non-ongoing Temporary Employment Register – Assistant Director- Executive Level 1
Non-ongoing
Various Branches (ACT/NSW/QLD/VIC/SA/WA)


Aged Care Quality and Safety Commission
The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.
The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Assistant Director at the EL1 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
Reporting to the Director, (EL2) your main responsibilities will be:

  • Provide leadership to your team and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality
  • Make delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation
  • Work constructively with external stakeholders and support staff to remain resilient when dealing with conflict and/or challenging behaviours
  • Identify and respond appropriately to risk
  • Manage high volumes of work considering risk, agreed priorities and KPIs
  • Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities
  • Foster and support staff wellbeing and contribute towards maintaining a positive culture



To be successful in this role you will need the following key capabilities:

  • Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions
  • Judgement, analytical skills and ability to understand and apply legislation and make delegated decisions
  • Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes
  • Demonstrated ability to identify and respond appropriately to risk
  • High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes
  • Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders
  • Ability to work collaboratively with others to focus on the operational priorities and strategic direction of the Commission

Salary:
These roles are classified EL1 and as such the range of salary will commence at $106,653 up to a maximum of $121,639. In addition, 15.4% superannuation will be paid.


How to Apply?


1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4. Click ‘Apply Now’ when you are ready to submit your application.
Only completed applications will be accepted.


In your application please provide a statement of claims (no more than 500 words) outlining why you would like to work with us and what strengths you would bring to the role.


Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au (mailto:recruitment@agedcarequality.gov.au) for assistance with accessing our website or with lodging your application.


Further information:


Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.
Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination
  • Being able to meet the travel expectations of the role.


The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people
with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.
For further information about the Commission please visit https://www.agedcarequality.gov.au (https://www.agedcarequality.gov.au)
For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code (https://www.apsc.gov.au/cracking-code)



APS6

Complaints Officer

Intake & Complaints Resolution

Ongoing, Non-Ongoing 

Full-time, Part-Time

Sydney (Surry Hills) NSW 


The Aged Care Quality and Safety Commission (the Commission) was formed on

1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

 

Position Description 

Complaints Officers work with people receiving services, their representatives and service providers to resolve concerns and make positive improvements for people receiving aged care using a range of complaint resolution techniques including early resolution, service provider resolution, conciliation and investigation. Complaints Officers work in small supportive teams in one of the Quality and Safety Commissioner’s offices.


Candidates who are Registered Nurses are encouraged to apply to this position. Please outline in your application if this is applicable to you.

 

Position Duties 

  • Working with complainants, people receiving care and approved providers to identify concerns and develop options to achieve resolution
  • Managing calls, which can include handling difficult conversations
  • Identifying, escalating and managing risks
  • Ensuring accurate recording of information
  • Using a range of complaint resolution techniques including early resolution, service provider resolution, conciliation and investigation
  • Preparing detailed reports, correspondence and recommendations
  • Developing positive and collaborative working relationships with team members and internal and external stakeholders
  • Contributing to the priorities of a team and effectively managing individual caseloads.

 

Position Eligibility Requirements

  • Demonstrated analytical and problem-solving skills, including the ability to assess and manage risk, work within legislative requirements, make impartial recommendations and to use specialist advice when needed
  • Excellent written communication skills including the ability to write comprehensive evidence-based recommendations and reasons for decisions
  • Strong customer outcomes focus, confidence and resilience in liaising with internal and external stakeholders in relation to contentious matters
  • Capacity to work in a busy environment with demonstrated skills in time management, working with competing priorities and ability to prioritise and manage a case load
  • Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture
  • Experience in aged care or clinical experience is highly desirable but not mandatory, as we have a well-developed orientation program to support the right people to excel in this role. 
  • Roles involving field work require the provision of evidence of having had a seasonal influenza and COVID 19 vaccinations


Position Notes

Salary offered will be between $89,394 to $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

The Aged Care Quality and Safety Commission has implemented a working model which currently allows staff to work from home for up to 2 days per week. Employees have access to other flexible working arrangements in line with the Commission's Enterprise Agreement and Policies.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. 

 

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.


In your application please prepare a statement of no more than 500 words in relation to the advertised role outlining:

  • How your skills, knowledge and experience will be relevant to this role – taking into account the position description and duties.
  • Why you are interested in the role and what you can offer us
  • Any specific examples or achievements that demonstrate your ability to perform the role

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm on Sunday 19th February 2023. Only completed applications will be accepted.

 

Contact Officer:
Please contact our recruitment team at recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

Specific questions about the role can be directed to Melanie Peters at melanie.peters@agedcarequality.gov.au or (02) 8831 1103 with the position title in the subject line.

 

Further information:

To be eligible to work in some roles, you may be required to be fully vaccinated against COVID-19 (including any COVID-19 booster dose to maintain an 'up-to-date' status). Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation, if a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable period, they may not be offered that role.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Customer Contact Officer

APS4

Intake and Complaints Resolution Group

Fulltime – Ongoing & Non-Ongoing

Melbourne & Brisbane


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.


Position Description

The Customer Contact Team (CCT) is one of the first points of contact for consumers, aged care providers, and other members of the public to engage with the Commission. The CCT responds to contacts via phone, email, web, and post.

Customer Contact Officers are responsible for providing an accessible, efficient, consistent and user orientated experience in accordance with the Commission’s guidelines and procedures. The Team also plays an important role in identifying risks and opportunities to improve the customer experience and efficiency.


Position Duties

· Respond to contacts via phone, email and web forms during business hours based on a team roster.

· Provide timely resolution of contacts using standardised information from business areas.

· Collect sufficient information to document, triage, and refer more complex contacts to the right officer/team.

· Ensure accurate and timely recording of contacts using the Commission’s record and business systems, including Resolve, MS Teams, SharePoint, Outlook, and Excel.

· Provide information to educate customers on the role of the Commission or where appropriate, refer customer to other organisation better placed to respond to their contact.

· Develop positive and collaborative working relationships with team members and liaise with both internal and external stakeholders.

· Obtain and maintain a basic and up to date understanding of an aged care provider’s responsibilities and seek supervisor support and guidance when needed.

· Contribute to the priorities of a team and effectively manage individual workloads.

· Attend, and participate in, team meetings or training when required.


Position Eligibility Requirements


· Experience working in a contact centre or fast-paced environment.

· Capacity to work in a busy environment with demonstrated skills in time management, multi-tasking, attention to detail, working with competing priorities and the ability to manage workloads.

· Strong and clear written and verbal communication skills.

· The ability to maintain a positive, empathetic, and professional attitude.

· Demonstrated problem-solving skills, including the ability to identify risk and work within guidelines.

· Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture.

· Sound computer skills, with the ability to learn internal programs and work with multiple applications.

· The ability to adhere to Commonwealth documentation guidelines and internal procedures.


Position Notes

Salary offered will be between $74,501 to $78,720 depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careersby 11:59pm (local time) on Monday, 6 February 2023.

Only completed applications will be accepted.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Daniel Goodwin by emailing Daniel.goodwin@agedcarequality.gov.au with the position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://www.apsc.gov.au/working-aps/joining-aps/cracking-code

Senior Quality Assessor

APS6

Quality Assessment and Monitoring Group

Ongoing and Non-Ongoing

NSW


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Group

The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.

The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, Group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.

Senior Quality Assessor roles are predominantly field based positions with over-night travel commonly required, with assessors undertaking visits to aged care services across each state and territory, including visiting communities where aged care services are provided. Flex-time is available to support management of the travel expectations of the role.

Attaining registration as a Senior Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program which must be successfully completed for the person to be eligible for registration as a Senior Quality Assessor. Following initial registration, Quality Assessors are required to undertake 15 hours of professional development each year and to apply for annual re-registration.

Successful applicants for the positions who are current APS employees will be offered a 6-month non-ongoing position to allow time to meet the above requirements and if they do not meet the requirements for registration, they will return to their home agency. Successful applicants who are not current APS employees will be required to complete the requirements within the period of their probationary employment with the Commission.

Position Duties

  • Undertaking visits to aged care services, either as part of a team or individually, to assess the service’s performance and compliance with the Aged Care Quality Standards.
  • Engaging with aged care service providers to find and collect information/evidence, actively following through on lines of enquiry, including conducting interviews with service staff and management, to support our regulatory/compliance functions.
  • Conducting in person or telephone-based interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service.
  • Collecting and analysing evidence to record performance audit and assessment findings in written reports, using the Commission’s IT applications.
  • Preparing well-reasoned and accurate reports for a delegate, which may be published, following an assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.

Eligibility Requirements:

1. Critically analyse information to prepare comprehensive, evidence-based reports which clearly and concisely document the reasoning and recommendations.

2. Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.

3. Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.

4. Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.

5. An understanding of the issues affecting Aboriginal and Torres Strait Islander peoples, and an ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people.

6. Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.

7. Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.

Position Notes

Salary offered will be between $89,586 and $101,027 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit http://www.apsc.gov.au/citizenship-aps

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.

Location: The Aged Care Commission office is location in Parramatta. Applications received from applicants living in major regional centres of NSW will be considered on a case by case basis to ensure the role can be undertaken appropriately before further assessment is undertaken.

Travel Expectations: Extensive travel (mostly within a state but also interstate) is an inherent requirement of the role. Travel requirements involve several nights or overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy, and a current driver’s licence is essential to support the travel expectations of the role.

Appointment is conditional on:

  • Successfully completing a national police check.
  • Providing evidence of meeting the Commission’s requirements for mandatory vaccinations for field staff and compliance with infection control risk measures including the safe use of personal protective equipment where required.
  • Being able to meet the travel expectations of the role.

Desirable qualifications or experience:

  • Experience of working in a contemporary regulatory environment or other administrative decision-making function.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careersby 11:59pm (local time) on Sunday,12 February 2023.

In your application please provide a statement of claims against the Eligibility Requirements in no more than 800 words.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to ­­­­­­­­­­­­­­­­Alice Redden by emailing alice.redden@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Assistant Director, Contract Reporting and Analytics and Contract Management

EL1

Quality Assessment and Monitoring Group

Non-Ongoing

QLD


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Group

The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.

The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, Group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.

Team overview

The Contracts Management Team is responsible contract management of contracts related to the delivery of the TPP (Third Party Provider) re-accreditation audit services including drafting and managing communications with the TPP contractors. The team is also responsible for the development and maintenance of reporting tools, providing analysis and insights to the QAMG

Positions Available

  • Assistant Director - Contract Reporting and Analytics
  • Assistant Director - Contract Management

Position Duties

Reporting to the Director, Contract Management, the day-to-day responsibilities will include but not be limited to:

Assistant Director, Contract Reporting and Analytics

  • Develop and maintain reporting and tools in MS Apps including Excel, Forms, Lists, Planner, Power Apps, Power Automate and Power BI.
  • Lead business process mapping activities and document business processes in MS Visio.
  • Provide training to Central Management Team members on the use of systems and tools utilised.
  • Provide expertise and technical advice to the Central Management Team (CMT) in relation to development and implementation of systems and processes that support access to business-critical information.
  • Analyse and regularly generate reports including insights and commentary for management review and consideration.
  • Develop and maintain effective relationships with internal and external stakeholders in attaining and preparing data for the development, implementation and review of performance reporting.
  • Ensure emerging risks and issues are identified, costed, monitored and managed appropriately.
  • Contribute to quality assurance by utilising reporting and analytics to identify issues, defining issues, performing root cause analysis, developing preventative and/or corrective solutions, implementing and monitoring and measuring.
  • Drive a culture of continuous improvement by utilising reporting and analytics to identify opportunities for improvement or operational challenge and investigate/analyse, plan e.g. system or process controls, implementing and monitoring and measuring.
  • Support the Contracts and Reporting Officer to:

o monitor and measure KPIs (Key Performance Indicators) including identification and cataloguing of data sources.

o monitor budget and financial expenditure.

  • Support the Assistant Director Contract Management:

o with the development and execution of contract obligations, identification of risks and opportunities, cost and quality.

o to proactively manage the performance of contractors to ensure the team achieves the required performance.

  • Support the Assistant Director Operational Planning with schedule requirements and identification of risks and opportunities.
  • Draft clear, concise and articulate communications for Contractors and select the most appropriate medium for conveying information.

Essential Requirements:

  • Expert excel skills including Power Query.
  • Advanced skills in Forms, Lists, Planner, Power BI and ideally some experience in Power Apps and Power Automate.
  • Senior experience with Business Intelligence frameworks, processes, technologies and tools.
  • Strong knowledge or experience with data warehouse design.

Assistant Director, Contract Management

  • Lead the development and execution of negotiation strategies, contract obligations, identification of risks and opportunities, cost, quality and schedule requirements.
  • Contribute to the development of contracts by;

o drafting contracts and variations,

o arranging execution in accordance with delegations of authority,

o recording and maintaining contract information in the contract management system and

o ensuring contract records and securely saved in the document management system.

  • Provide guidance and mentorship to the Contracts Coordinator and Contracts Officer and provide ongoing support to peers
  • Establish relationships which enable a deep understanding of the long-term project to deliver beneficial outcomes
  • Champion value improvements and/or cost reduction initiatives to continually improve business performance
  • Ensure emerging risks are identified, costed, monitored and managed appropriately
  • Proactively manage the performance of contractors to ensure the team achieves the required performance
  • Coordinate the delivery of the legislative contractual obligations.
  • Drive a culture of continuous improvement by utilising reporting and analytics provided by the Assistant Director Contract Reporting to identify opportunities for improvement or operational challenge and investigate/analyse, plan e.g. system or process controls, implementing and monitoring and measuring.
  • Support the Contracts Reporting Officer to monitor and measure KPIs (Key Performance Indicators) including identification and cataloguing of data sources.
  • Support the Contracts Reporting Officer to monitor budget and financial expenditure.
  • Draft clear, concise and articulate communications for Contractors and select the most appropriate medium for conveying information.
  • Ensure communications are recorded in the communications log and securely saved in the document management system.
  • Manage the Contracts Officer responsible for:

o Raising purchase requisitions in the finance system (Technology One), work flowing for financial delegate approval in accordance with delegations of authority and issuing Purchase Orders to Contractors.

o Reviewing and analysing payment claims/ invoices for receipt.

o Resolving any payment claim/ invoicing disputes with Contractors and

o Recording and maintaining payment information in the contract management system

  • Provide meeting secretariat support as required including:

o Planning and coordinating input from multiple stakeholders

o Coordinating and booking meetings across calendars

o Preparing and distributing agendas

o Taking and distributing minutes for review and agreement

o Recording and driving completion of action

Eligibility Requirements:

  • Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions
  • Sound judgement, analytical skills and ability to understand and apply legislation and make delegated decisions
  • Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes
  • Responds positively to change and takes responsibility for managing work projects to achieve results
  • High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes
  • Excellent interpersonal and oral and communication skills with the ability to establish and maintain professional relationships with key external stakeholders
  • Ability to work collaboratively with others to focusing on the operational priorities and strategic direction of the Commission
  • Demonstrated ability to identify and respond appropriately to risk within a regulatory risk framework
  • Excellent attention to detail, strong written communication skills, and adept time management skills
  • In depth knowledge and experience in administrative decision making or be able to demonstrate a capacity to quickly acquire this knowledge
  • Undertake work activities with an awareness of their possible impact on strategic, political, or operational outcomes for the Commission
  • Demonstrated proficiency in the use of standard suite of Office IT applications and internal databases including high level Excel skills.
  • Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge

Desirable qualification:

Qualification in contracts and procurement is highly desirable

Position Notes

Salary offered will be between $109,853 and $125,288 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit http://www.apsc.gov.au/citizenship-aps

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careersby 11:59pm (local time) on Sunday,12 February 2023.

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Ren Foale-Downes, Director Contract Management by emailing ren.foaledownes@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Assistant Director, operations planning

EL1

Quality Assessment and Monitoring Group

Ongoing

VIC

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Group

The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.

The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, Group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.

Position overview

Assistant Director, Operations Planning will manage a team responsible for planning the delivery of regulatory activities. This responsibility includes forecasting the required program of work, scheduling activities and the dynamic coordination of the regulatory workforce. The team uses a range of information sources held by the Commission and intelligence platforms to inform planning and coordinating of activities. The team is also responsible for booking all travel for the Sections regulatory workforce and preparing work packs for Assessment Teams. The team uses a range of data bases and tools and has responsibilities to monitor and report on legislative timeframes. The team also ensures the integrity of data entered into the Commission’s regulatory systems.

Position Duties:

  • Providing direction and leadership to a team, building both individual and team capacity to undertake their roles efficiently and      professionally and meet the expected standards of service quality and consistency.
  • Working constructively with key internal and external stakeholders to support staff to effectively manage operational priorities      in a rapidly changing environment.
  • Utilising the Commission’s risk management framework to identify, assess and respond to risk.
  • Manage high volumes of work to achieve business priorities and key performance indicators.
  • Being accountable for monitoring emerging issues, identifying the impact of these on the Group’s operational priorities and      implementing agreed treatments
  • Foster and support staff to motivate team members, build cooperation and optimise team performance.
  • Actively support and demonstrate leadership across the Commission and the Group to contribute to achievement of the Commission’s strategic direction and corporate priorities.
  • Foster and support staff wellbeing and contribute towards maintaining a positive culture.

Eligibility Requirements:

  • Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions
  • Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes
  • Responds positively to change and takes responsibility for managing work projects to achieve results
  • High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes
  • Excellent interpersonal and oral and communication skills with the ability to establish and maintain professional relationships with key external stakeholders
  • Ability to work collaboratively with others to focusing on the operational priorities and strategic direction of the Commission
  • Demonstrated ability to identify and respond appropriately to risk within a regulatory risk framework
  • Excellent attention to detail, strong written communication skills, and adept time management skills
  • Proficient with Microsoft suite of programs and ability to learn the Commissions ICT systems
  • Undertake work activities with an awareness of their possible impact on strategic, political, or operational outcomes for the Commission
  • Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge

Position Notes

Salary offered will be between $109,853 and $125,288 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit http://www.apsc.gov.au/citizenship-aps

Merit Pool established through this selection process may be used to fill this or future ongoing vacancies.

Travel

Travel both interstate and intrastate may be required from time to time

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. Roles involving field work require the provision of evidence of having had a seasonal influenza and COVID 19 vaccinations.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careersby 11:59pm (local time) on Sunday,12 February 2023.

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to ­­­­­­­­­­­­­­­­Helen Kessler, Director QAM VIC/TAS by emailing helen.kessler@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Position Description

We are recruiting for experienced communications professionals to contribute to supporting the aged care sector:

· Senior communications officer – health writer

· Senior communications officer – aged care reform

· Senior communications officer - internal

· Senior content editor – website


You will have a flair for writing for diverse audiences and channels and be adept at developing and implementing communications strategies focused on delivering clear outcomes.


You will have a passion for translating complex, technical content into audience-appropriate content that is engaging and informative. You will share our commitment to innovation and best practice and thrive in a busy team motivated by continuous improvement.


It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to protect the safety, security and dignity of older Australians accessing aged care services.


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.


The positions:

We are recruiting for 1 ongoing full-time position and 5 non-ongoing full-time positions. The non-ongoing positions will be to December 2023 with the potential to extend. The positions are:


  • Senior communications officer – health writer (1 x ongoing position). Ideally with a health communications background, you will write and edit consumer, clinician and provider resources, develop clinical education and information materials and develop and implement communications campaigns and projects.
  • Senior communications officers – aged care reform (3 x non-ongoing). You will primarily lead a range of aged care reform communications activities and programs, with a focus on writing and editing, producing quality communications products and developing and implementing diverse communications strategies and plans.
  • Senior communications officer – internal communications (1 x non-ongoing). You will primarily focus on supporting internal communications activities and products, and supporting external events including webinars and roundtables with logistics, talking points and speaker briefs.
  • Senior content editor – website (1 x non-ongoing position). You will be responsible for creating and editing content for the Commission’s website, which is currently being redeveloped. Experience in a Content Management System is not essential as training will be provided. Excellent knowledge of the APS Style manual essential.


Working within a team of communications professionals, the successful candidates will be responsible for the development, delivery and evaluation of wide-ranging communications strategies and producing quality content tailored for stakeholders across the aged care sector.


Position Duties

Each of the six communications roles will include the below responsibilities:

  • Communications design: Lead the design, delivery and evaluation of communications strategies, projects and activities
  • Content development: Produce quality content for communications products with a focus on clear, simple messaging tailored to different audiences. This includes translating complex, technical information into plain language and adopting a user-centred approach to developing content for a range of products and audiences.
  • Planning and monitoring: Contribute to communications planning and reporting, and the ongoing review of progress and priorities.
  • Editing and proofreading: Provide quality editing and proofreading services across the organisation.
  • Reporting: Collate, record and report on communications activities, providing both qualitative and quantitative information to contribute to continuous improvement.
  • Positive working relationships: Develop strong relationships with both internal and external stakeholders.
  • Contribute to overall team performance: Actively contribute to the strategic development and implementation of the Commission’s communications program and team culture.


Position Eligibility Requirements

  • Demonstrated experience in the design, development and delivery of communications products and activities.
  • Demonstrated experience in the development and delivery of complex communications projects.
  • Excellent attention to detail, proof-reading and copy-editing skills (strong grammar and spelling) including experience in translating complex information into plain English.
  • Excellent communication skills, including the ability to develop productive working relationships with both internal and external stakeholders.
  • Demonstrated initiative in identifying and resolving problems or complex issues and working collaboratively to develop solutions.
  • Demonstrated ability to meet deadlines while balancing competing tasks and priorities.
  • Bachelor’s degree in Communications, Public Relations, Journalism or similar field and/or minimum 5 years’ experience in similar roles.
  • Experience in health and/or consumer communications is desirable.


Position Notes

Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.


Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps


In your application please indicate your preferred role and provide a statement of claims against the Eligibility Requirements in no more than 600 words.


Non-ongoing opportunities will be offered to December 2023 with a possibility of extension to a maximum of three years.


Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.


Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careersby 11:59pm (local time) on Sunday 12th February 2023


Only completed applications will be accepted.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Suzi Clark – Director, Communications via suzi.clark@agedcarequality.gov.au with position title in the subject line.


Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


For further information about the Aged Care Quality and Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.


For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code.

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

Senior Customer Contact Officers are responsible for:

· providing an accessible, efficient, consistent and user orientated experience in accordance with the Commission’s guidelines and procedures.

· identifying and escalating risks to the Team Leader

· identify opportunities to improve the customer experience and efficiency.

Senior Customer Contact Officers also support the Team Leader by carrying out additional administrative duties under their direction; and mentoring and training Customer Contact Officers.

As the role of the Customer Contact Team is maturing, the team may take on new responsibilities over time and therefore, flexibility and the ability to engage positively with change is required.

Key accountabilities

· Respond to contacts via phone, email and web forms during business hours based on a team roster.

· Serve as an escalation point for APS 4 staff, provide support and guidance to staff in order to identify and resolve more complex issues.

· Provide timely resolution of contacts in accordance with Commission’s guidelines and under the direction of the Team Leader.

· Ensure accurate and timely recording of contacts using the Commission’s record and business systems, including Resolve, MS Teams, SharePoint, Outlook, and Excel

· Provide information to educate customers on the role of the Commission or where appropriate, refer customers to other organisation better placed to respond to their contact.

· Develop positive and collaborative working relationships with team members.

· Obtain and maintain a basic and up to date understanding of an aged care provider’s responsibility and seek Team Leader support and guidance when needed.

· Contribute to the priorities of a team and effectively manage workloads.

· Attend, and participate in, team meetings or training when required.

Essential Requirements

· Experience providing excellence in customer service in a contact centre or similar environment.

· Demonstrated skills in time management, multi-tasking and attention to detail.

· Demonstrated problem-solving skills, including the ability to identify risk and work within guidelines.

· The capability to adapt your communication style to meet the needs of the customer.

· Demonstrated track record of showing initiative and drive to see that goals are achieved while maintaining a positive, empathetic, and professional attitude.

· Mentoring skills with the ability to provide coaching and support to other team members.

· The ability to work calmly under pressure and remain resilient and committed.

· The ability to work within the 7am-7pm bandwidth and if required, weekends.

Desirable Requirements

· An understanding of the aged care sector or similar environments.

· Experience with Genesys Contact Centre technology and Resolve Case Record Management (CRM) System or ability to quickly acquire the knowledge.

Position Notes

Salary offered will be between $79,854 - $86,359 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.

Your application will be assessed on your ability to demonstrate that you possess the required skills, knowledge, experience and qualifications to perform the role as outlined above.

How to Apply?

1. Visit the Commission’s website at www.agedcarequality.gov.au/about-us/careers where you will find current vacancies and instructions on how to complete your application.

2. Your application should include:

· a statement of claims (no more than 600 words) outlining your experience against the position requirements and why you would like to work with us.

· your resume, including two referees one of which must be your current or most recent line manager.

3. Your application must be submitted via www.agedcarequality.gov.au/about-us/careers  by 11.59pm (AEST) Sunday 5 February 2023.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. To discuss the role in more detail, please contact Alexia Taulelei, Assistant Director, Customer Contact Team on (03) 9843 1486 or via email Alexia.Taulelei@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://www.apsc.gov.au/working-aps/joining-aps/cracking-code

Compliance Officer

APS 5

Compliance Centre West

Ongoing & Non-Ongoing

Adelaide SA & Perth WA


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.


Group Responsibilities

The Aged Care Quality and Safety Commissions (Commission) Regulatory Strategy provides clarity and transparency about the Commission’s approach to regulation.  The Commission has a range of complementary functions that work to enable the Commission to help manage risks in the aged care sector and respond appropriately to incidents and departures from expected performance or outcomes.  One of these key functions is the compliance action taken to address non-compliance.

Two objectives guide the Commission in dealing with non-compliance:

  • to return the provider as quickly      as possible to compliance with its responsibilities (under the Act or a      contract) and deter future noncompliance, in order to protect the health,      welfare or interests of care recipients of aged care services; and
  • to ensure confidence in the aged      care compliance functions through timely, proportional, reliable, clearly      articulated and well documented decisions.

The paramount consideration throughout the aged care compliance process is the health, welfare or interests of current and future aged care consumers.

The Compliance Officer is required to accurately identify risk using appropriate decision tools, and form strong, well analysed and evidence-based written recommendations in accordance with relevant legislation, national policies and procedures. Discretion and judgement are required in dealing with numerous confidential and sensitive issues.

Compliance Centre Responsibilities

The Compliance Centres are responsible for operational management of aged care quality compliance matters. The Compliance Centres monitor provider compliance through a range of mechanisms, including information received from accreditation audits, reviews audits, assessment contacts, quality reviews and complaints.  This information is assessed to determine the Commission’s response based on the identified risks to care recipients.


Position Duties

Undertaking risk assessments, analysing and assessing evidence and formulating recommendations in accordance with Commission legislation, policies and guidelines.

• Manage non-compliance action in respect of an Approved Provider's failure to comply with Aged Care legislation utilising a range of administrative compliance tools.

• Supporting Senior Compliance Officers with regards to complex regulatory case matters.

• Engaging with Approved Providers regarding compliance

• Managing internal and external stakeholder relationships effectively to influence positive outcomes

• Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities.

• Managing and monitoring a case list ensuring that all relevant information and activities are recorded accurately on the Commission’s IT systems.

• Performing other duties as directed.


Position Eligibility Requirements

· Experience in applying the Commission’s risk assessment framework

· The ability to work with competing priorities and operate efficiently in a risk based regulatory environment observing the need for confidentiality and privacy.

· Ability to prepare and finalise comprehensive, well analysed and evidence-based documented written reasons for recommendations in accordance with relevant legislation, policies and procedures.

· Ability to develop and maintain relationships with external and internal stakeholders.

· Ability to effectively collaborate in a dynamic and proactive manner within a team environment and a demonstrated ability to respond enthusiastically to change.

· The ability to undertake interstate/intrastate travel as and when required.

· Prior use of NCCIMS would be helpful but not essential


Position Notes

Salary offered will be between $79,854 to $86,359 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careersby 11:59pm (local time) on February 6th  February 2023.

Only completed applications will be accepted.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Specific questions about the role can be directed to Scott Rumbold by emailing scott.rumbold@agedcarequality.gov.au  with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://www.apsc.gov.au/working-aps/joining-aps/cracking-code

Aged Care Quality and Safety Commission