By submitting an application on this website, you agree to allow us to correspond with you.

The Aged Care Quality and Safety Commission is the national regulator of aged care services funded by the Commonwealth government. Our purpose is to protect and enhance the safety, health, well-being and quality of life of aged care consumers. We do this by approving providers’ entry to the aged care system, accrediting, assessing and monitoring aged care services against requirements, and holding services to account for meeting their obligations. We also seek to resolve complaints about aged care services.

The Commission is seeking talented people with a broad cross section of skills, experience and qualifications to register for our Temporary Employment Register (TER). The TER assists with filling temporary positions (up to a possible maximum period of 3 years) across our Sector Capability, Enterprise Governance & Corporate Operations and Regulatory Policy & Intelligence groups within the commission.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 


We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to influence outcomes and achieve results.

You will be required to select job categories that best match your experience, skills and capabilities. Below are the broad job categories within Sector Capability, Enterprise Governance & Corporate Operations and Regulatory Policy & Intelligence.


  • Corporate and Administration
  • Policy, Program and Project Management
  • Data Research & Analysis


Position Eligibility Requirements

To be eligible for employment with the Commission applicants must be an Australian citizen at the time an offer of employment is made.

An applicant’s suitability for employment with the Commission will also be assessed through a variety of pre-employment check processes, such as:

  • Satisfactory completion of a criminal history check,
  • Completion of a medical declaration and pre-employment medical (where required).
  • Providing evidence of qualifications (where required).
  • Obtaining and maintaining a security clearance at the required level (where required).


Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page.
2. Click on the Temporary Employment Register - Sector Capability, Enterprise Governance & Corporate Operations and Regulatory Policy & Intelligence - APS4- EL2  and at the bottom of the Advertisement you will be asked to create an account if you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to provide a summary of your experience and attach your Resume.
4. Click ‘Apply Now’ when you are ready to submit your application.

Only completed applications will be accepted.

In your application please provide a summary of your experience in relation to the job category you have selected in no more than 600 words.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further Information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.  For further information about the Commission please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code

The Aged Care Quality and Safety Commission is the national regulator of aged care services funded by the Commonwealth government. Our purpose is to protect and enhance the safety, health, well-being and quality of life of aged care consumers. We do this by approving providers’ entry to the aged care system, accrediting, assessing and monitoring aged care services against requirements, and holding services to account for meeting their obligations. We also seek to resolve complaints about aged care services.

The Commission is seeking talented people with a broad cross section of skills, experience and qualifications to register for our Temporary Employment Register (TER). The TER assists with filling temporary positions (up to a possible maximum period of 3 years) across our Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Groups within the commission.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.


We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to influence outcomes and achieve results.

You will be required to select job categories that best match your experience, skills and capabilities. Below are the job categories within Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Group.

  • APS4 Customer Contact Officer (ICRG)
  • APS5 Senior Customer Contact Officer (ICRG)
  • APS5 Complaints Officer (ICRG)
  • APS6 Senior Complaints Officer (ICRG)


  • APS5 Compliance Officer (ACIG)
  • APS6 Senior Compliance Officer (ACIC)
  • EL1 Assistant Director (ACIG)



Position Eligibility Requirements
To be eligible for employment with the Commission applicants must be an Australian citizen at the time an offer of employment is made.

An applicant’s suitability for employment with the Commission will also be assessed through a variety of pre-employment check processes, such as:

  • Satisfactory completion of a criminal history check,
  • Completion of a medical declaration and pre-employment medical (where required).
  • Providing evidence of qualifications (where required).
  • Obtaining and maintaining a security clearance at the required level (where required).



Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page.
2. Click on the Temporary Employment Register – Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Group – APS4 – EL1  and at the bottom of the Advertisement you will be asked to create an account if you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to provide a summary of your experience and attach your Resume.
4. Click ‘Apply Now’ when you are ready to submit your application.

Only completed applications will be accepted.

In your application please provide a summary of your experience in relation to the job category you have selected in no more than 600 words.

Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further Information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.  For further information about the Commission please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.


Position Description

The Aged Quality Safety and Commission is seeking the services of a proven Records Manager to lead our information and records management function in a manner that reflects best practice in information and records administration and compliance with relevant statutory requirements. The role will ensure secure, effective, and efficient management of all information and records in the Commission’s possession.

A basic understanding of service management and industry best practices in cyber safety is important as well as relevant technical skills.


Position Duties

· Active ongoing engagement with the business to understand records management requirements, issues, and pain points. Work with relevant teams to remediate issues and communicate outcomes with the business

· Improve business efficiency and minimise business risk by the ongoing development of effective records management practices

· Maintain relationship with both internal and external customers along with partners. This may include conducting one-on-one or group training in good practice and new developments

· Scope, design, test and release new and existing solutions to ensure appropriate records management functionality

· Produce both structured and ad-hoc reports, memos, policies, procedures, and analysis on records management services both for customer consumption and on vendor performance.

· Maintain currency of knowledge to support the Commission’s records management environment

· Provide records management user support capabilities

· Support the team in the development of the records management strategy.


Position Eligibility Requirements

· Demonstrated ability to communicate openly and effectively and to build strong professional relationships with staff, stakeholders, and clients at all levels and across boundaries together with excellent interpersonal, negotiation and influencing skills.

· Highly developed written and oral communication skills and demonstrated ability to influence and interact in an effective way and communicate information coherently and concisely to audiences with a range of backgrounds

· Eligibility for baseline level security clearance.


Desirable qualifications or experience

· Experience working as Information professional in small-medium environment

· Experience working within project management frameworks

· Information Management related Certifications


What we offer

· Fast-paced working environment as part of a supportive team

· Ability to work from home two days a week

· Training where applicable

· Upskilling both technical knowledge and service excellence

· Work closely with the AD of ICT Operations to achieve personal goals


Position Notes

Salary offered will be between $86,790 to $97,912 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careersby 11:59pm (local time) on Tuesday,6thDecember 2022.


Only completed applications will be accepted.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Toby Harvey by emailing toby.harvey@agedcarequality.gov.au with Position title in the subject line.


Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://www.apsc.gov.au/working-aps/joining-aps/cracking-code

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Operations Support Officer, APS4.You can register by submitting your details and resume using our online recruitment system at
agedcarequality.gov.au/about-us/careers. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.


Position Duties

  • Provide administrative support to schedule and coordinate completion of regulatory activities in national or regional teams within the Group.
  • Undertake operation support functions, including scheduling, reporting, administration support, database support, and travel itineraries, in accordance with operational guidelines.
  • Support administrative outcomes relating to the recruitment and onboarding of staff for the Commission, such as processing work orders or assisting with onboarding requirements across geographically dispersed teams.
  • Contribute to appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of workflow and tasks within the group, with an aim for continuous improvement. This may include large volume data entry and escalation of information for awareness.
  • Undertake a range of general administrative activities including but not limited to diary and email management, managing correspondence, organising travel arrangements, organising and taking minutes of meetings, to meet secretarial and administration needs of the team.
  • Work constructively with key internal and external stakeholders and providing support to other operational staff to do so.
  • Participate in project work and operational initiatives to support achievement of Commission priorities


Position Eligibility Requirements

  • Experience in administration and/or project/service delivery roles which have required you to work within an identified  framework to deliver outcomes
  • Strong quality assurance and attention to detail with high level written and verbal communication skills with strong customer service focus.
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders
  • Demonstrated organisation and time management skills working under pressure and in a rapidly changing environment.
  • Intermediate to advanced skills in MS Office Word and Excel.
  • Ability to work both independently and productively as part of a team
  • Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.


Salary offered will be between $72,331 and $76,427 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 


Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza  vaccination and COVID-19 Vaccination


    Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.


    How to Apply?

    1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
    2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
    3.    As part of your application you will be requested to attach your Resume. Cover letter is optional
    4.    Click ‘Apply Now’ when you are ready to submit your application.

    Contact Officer:

    Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

    Further information:

    The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/ .

For more information on the Australian Public Service, please visit 
https://legacy.apsc.gov.au/cracking-code ​​​​​​​

Senior Quality Assessors (Regulation/Compliance)
Quality Assessment and Monitoring Group
Fulltime - Non-Ongoing
Adelaide, Brisbane, Canberra, Melbourne, Sydney, Hobart


    Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?
We have exciting employment opportunities for the right people to become members of our highly skilled team of field officers who are responsible for the assessment and monitoring of the performance of aged care services. Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
About the Commission
Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.
The Commission the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Roles
We are looking for the right people to join our high performing team who are responsible for the assessing and monitoring the performance of individual aged care providers compliance (residential, home care and flexible care) against the Aged Care Quality Standards.
Quality Assessors roles are predominantly field based positions with over-night travel commonly required with assessors undertaking visits to aged care services across each state and territory. Flex-time is available to support management of the travel expectations of the role.
Becoming a registered Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program leading to registration as Registration as a Quality Assessor.
Primary Role Duties include

  • Undertaking visits to aged care services, either as part of a team or individually, to assess the service’s performance against and compliance with the Aged Care Quality Standards.
  • Engaging with aged care service providers to find and collect information/evidence, actively following through on lines of enquiry, including conducting interviews with service staff and management, to support our regulatory/compliance functions.
  • Conducting interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service either in person or on the telephone.
  • Collecting and analysing evidence to record  performance audit & assessment findings in written reports, using the Commission’s IT applications.
  • Preparing well-reasoned and accurate reports for a delegate, which may be published, on your assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.



Applicants must be able to demonstrate the following specific capabilities*:

  • Critically analyse information to prepare comprehensive, evidence-based reports which clearly and concisely document the reasoning and recommendations.
  • Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
  • Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.
  • Understand and comply with legislative, policy and regulatory frameworks, in particular Aged Care Quality and Safety Commission Act and Rules 2018 and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge.
  • Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct and operating within the boundaries of organisational processes and legal and public policy directions.

*Note: All APS6 employees and contractors are expected to meet the APS6 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application. The Australian Public Service Commission provides useful information on how to apply for a job in the APS
 Travel Expectations: Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy. A current driver’s licence is essential to support the travel expectations of the role.
Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.
Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination
  • Being able to meet the travel expectations of the role

Becoming a registered Quality Assessor is an essential requirement of this role. Your employment with the Aged Care Quality and Safety Commission is conditional on the successful completion of the comprehensive training program leading to registration as Registration as a Quality Assessor.
Salary offered will be between $86,977 and $98,084 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.
How to Apply?
1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3.    As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4.    Click ‘Apply Now’ when you are ready to submit your application.

In your application please provide a statement of claims against the Key Capabilities in no more than 500 words.

Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps. Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza  vaccination and COVID-19 Vaccination

    For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

    For more information on the Australian Public Service, please visit
    https://legacy.apsc.gov.au/cracking-code

Non-ongoing Temporary Employment Register – Assistant Director- Executive Level 1
Non-ongoing
Various Branches (ACT/NSW/QLD/VIC/SA/WA)


Aged Care Quality and Safety Commission
The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.
The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Assistant Director at the EL1 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
Reporting to the Director, (EL2) your main responsibilities will be:

  • Provide leadership to your team and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality
  • Make delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation
  • Work constructively with external stakeholders and support staff to remain resilient when dealing with conflict and/or challenging behaviours
  • Identify and respond appropriately to risk
  • Manage high volumes of work considering risk, agreed priorities and KPIs
  • Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities
  • Foster and support staff wellbeing and contribute towards maintaining a positive culture



To be successful in this role you will need the following key capabilities:

  • Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions
  • Judgement, analytical skills and ability to understand and apply legislation and make delegated decisions
  • Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes
  • Demonstrated ability to identify and respond appropriately to risk
  • High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes
  • Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders
  • Ability to work collaboratively with others to focus on the operational priorities and strategic direction of the Commission

Salary:
These roles are classified EL1 and as such the range of salary will commence at $106,653 up to a maximum of $121,639. In addition, 15.4% superannuation will be paid.


How to Apply?


1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4. Click ‘Apply Now’ when you are ready to submit your application.
Only completed applications will be accepted.


In your application please provide a statement of claims (no more than 500 words) outlining why you would like to work with us and what strengths you would bring to the role.


Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au (mailto:recruitment@agedcarequality.gov.au) for assistance with accessing our website or with lodging your application.


Further information:


Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.
Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination
  • Being able to meet the travel expectations of the role.


The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people
with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.
For further information about the Commission please visit https://www.agedcarequality.gov.au (https://www.agedcarequality.gov.au)
For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code (https://www.apsc.gov.au/cracking-code)



The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.


Position Description

The Commission is currently seeking an experienced HR professional to join our Performance and Policy team. The Commission is committed to finding the right candidate for this role, and we are accepting applications in any Commission office location. The position will be filled for permanent appointment and a merit list will be created for future vacancies, including non-ongoing vacancies.

The Senior HR Advisor role encompasses all aspects of performance and policy management such as providing advice to managers and staff on matters relating to employment conditions, Enterprise Agreement, policy interpretation, and application to workplace matters. This is an exciting time to join the Commission due to continued growth and ability to truly contribute to the strategic direction of HR Services and the Commission’s mission to enhance the quality and safety of aged care for older Australians.


Position Duties

· Deliver client focused Human Resources services across a range of HR functions

· Provide expert advice and support to managers and staff on policies, procedures, applicable legislation, and contemporary HR best practices, including interpretation and application

· Coach and support managers in the development and implementation of a diverse range of workforce strategies and processes including performance and behaviour management, leadership management and succession planning.

· In collaboration with the Work Health Safety team, support the business to develop a healthy and safe culture by encouraging early identification of health and wellness concerns

· Prepare and present workforce reports as required

· Lead and implement a range of workplace initiatives and projects contributing to the Commission’s Operational Plan

· Assist with day-to-day maintenance of electronic human resources tools and systems, including Connx, Microsoft Forms, SharePoint, and personnel folders

· Coordinate the Commission response to surveys such as the APS Census and Gender Equality

· Organise and lead video-based learning sessions for Commission employees to uplift capability related to employment conditions

· Organise and lead the HR session within the Commission new starters orientation program


Position Eligibility Requirements

· Tertiary qualifications in Human Resources and / or equivalent industry experience in a similar senior HR Advisor/HR Business Partner role.

· Extensive experience working in HR / IR, preferably in a Public Service environment.

· Experience in implementation of strategic initiatives.

· Exceptional communication and relationship building skills.

· Experience in consultation and provision of advice to business leaders.

· Ability to function effectively across organisational development, recruitment, and performance management, as required.

· Ability to effectively prioritise requests while maintaining high standards and accuracy.

· Detailed and strategic understanding of business operations, challenges and drivers.

· Knowledge of, and experience in, general employment law and HR best practice.

· Sound analytical, interpretive, problem-solving, and dispute resolution skills.

· Ability to coach, lead and educate leaders around good people practice.

· Ability to facilitate and present workshops to support and deliver business outcomes.


Position Notes

Salary offered will be between $86,790 to $97,912 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Eligibility Requirements in no more than 750 words.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on Wednesday, 7th December 2022.

Only completed applications will be accepted.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Kim Luscombe by emailing kim.luscombe@agedcarequality.gov.au with Position title in the subject line.


Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

The role of an Establishment Advisor is to support the recruitment team for their workforce planning requirements. This position is primarily responsible for providing a comprehensive establishment administration function.


Position Duties

· Collect and compile HR metrics and data from a variety of sources including the human resource information system (HRIS) and SAP Workforce. Investigate and analyse data to identify errors and systems issues and work with relevant areas to implement remedial action which continually improves data reliability and quality.

· Accountable under limited direction to perform complex establishment, position management and transactional work within an integrated workforce.

· Responsible for organizing the workflow and for making independent decisions related to their area of responsibility

· Liaise extensively with stakeholders, ensure data quality, and provide timely procedural, clerical and administrative support to achieve team objectives.

· Manage audit, control and quality improvement processes with respect to all aspects of SAP and their application to facilitate data integrity and security.

· Provide verification of and ensure the accuracy of, all external, executive level and other major reports, including the Workforce Profile.


Position Eligibility Requirements

· Proficient with Microsoft Office Suite with the ability to prepare and deliver presentation for senior leadership.

· Advance excel skills which include creating pivot tables.

· Experience in managing data in a complex and changing environment and strong analytical and problem-solving skills.

· Excellent communication skills at all levels and working as part of a team.

· Strong organizational, time management and planning skills.


Risk Accountabilities:

· Apply quality assurance, validation and data linkage in the context of business needs whilst identifying and embedding relevant and potentially new sources of data

· Respond to requests for information and advice while balancing competing demands to ensure objectives are achieved.

· Provide concise advice in a dynamic and complex working environment where users may not understand the context, assumptions and caveats associated with workforce data analysis.

Position Notes

Salary offered will be between $86,790 to $97,912 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on Sunday,11th December, 2022.

Only completed applications will be accepted.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Iana Jerdetski by emailing iana.jerdetski@agedcarequality.gov.au with Position title in the subject line.


Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://www.apsc.gov.au/working-aps/joining-aps/cracking-code

All Commission locations

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

Working closely with the recruitment advisors and Business Partners the Recruitment Coordinator will support the recruitment team in coordinating administrative, recruitment and onboarding/offboarding processes.


Position Duties

· Managing the Recruitment and HR Services mailbox. Handle and/or refer telephone enquiries regarding recruitment and other employment related services matters

· Scheduling interviews and liaising with Hiring Managers.

· Actively maintain, update and navigate records and data management systems to resolve and process recruitment enquires and requests.

· Provide information and advice on recruitment requests on the respective legislative framework in line with internal process

· Demonstrate accuracy and efficiency, with the ability to prioritise and manage own workload

· Provide high level administration by utilising technology applications and systems confidently to deliver efficient and effective service. Applications include relevant HR Systems, SAP and MS Office/Teams

· Co-ordinating and managing on-boarding and off-boarding processes including contingent workers.

· Provide administrative support services including the processing of documentation associated with
new hires within the respective portfolios, good customer service whilst maintaining a high standard of
confidentiality and privacy.


Position Eligibility Requirements

· Demonstrated experience in recruitment, administration, or similar transactional roles, including the ability to maintain a sustained level of concentration in high volume processing activities to ensure accuracy.

· Developed computer literacy skills, including the capacity to effectively learn and utilise Microsoft Office/Teams and other professional applications.

· Demonstrated organisational skills, including the capability to plan and prioritise work tasks, and manage concurrent activities in order to meet deadlines

· Demonstrated verbal, written and interpersonal communication skills.

· Demonstrated commitment to the provision of focused quality customer service, including identifying needs and managing expectations.

· Problem solving skills, including the capacity to interpret procedures, and exercise initiative, judgement and discretion, when appropriate.

· Demonstrated ability to work effectively both independently and collaboratively as part of a team with limited supervision.


Key Challenges:

· A key challenge for the recruitment coordinator will be the need to learn new information including policies and procedures in order to provide information and advice as a first level response function and to demonstrate initiative in dealing with new matters in various areas.

· The recruitment coordinator will be challenged by the need to meet competing priorities, which may have a range of deadlines to achieve outcomes without direct supervision. The position holder must have the ability to exercise judgement and discretion while maintaining confidentiality.


Position Notes

Salary offered will be between $77,528 to $83,844 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on Sunday, 11th December 2022.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Iana Jerdetski by emailing iana.jerdetski@agedcarequality.gov.au with Position title in the subject line.


Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://www.apsc.gov.au/working-aps/joining-aps/cracking-code

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description and Duties

  • Acting as the first point of contact for the Assistant Commissioner (AC) and Chief Clinical Advisor (CCA), you will be:
  • Receiving and screening phone calls; monitoring emails, using initiative and discretion to prioritise and action under limited guidance
  • Ensuring that the AC and CCA are aware of significant issues that require a timely response and that requests for urgent information and correspondence are actioned in their absence
  • Ensuring  that issues and concerns which have the potential to impact the clinical      care of aged care consumers are escalated and addressed in a timely manner
  • Triaging and prioritising requests for advice and input from the AC based on need and risk
  • Triaging and prioritising requests for advice and input from the CCA based on potential risk and urgency
  • Understanding of the work and interrelationships of the Clinical Unit, Restrictive Practices Unit and Pharmacy Unit within the Chief Clinical Advisor Group, and identifying which issues to allocate to which area
  • Managing the AC’s and CCA’s diaries to meet business priorities and competing deadlines
  • Assisting the AC and CCA to prepare for meetings and appointments by providing intelligence and arranging for the necessary documents prior to the meeting
  • Conducting research and drafting briefings, reports and documents as required
  • Developing appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of workflow and tasks within the CCA Group, with an aim for continuous improvement
  • Working closely with the AC and CCA to identify business priorities and actively support the Commission’s and Group’s strategic direction and relationships
  • Anticipating, organising, scheduling and coordinating all travel and conference arrangements and accommodation for the AC and CCA and managing supporting documentation consistent with the Commission’s policies and procedures
  • Coordinating, drafting and sending weekly messages to CCA Group staff, and drafting other communications as required
  • Providing high level administrative support to the AC and CCA, including managing stakeholder requirements and expectations, room bookings and other support needed for meetings, including scribing as required

Position Eligibility Requirements

  • Demonstrated organisational skills at a high level to provide day to day administrative support to Executives
  • Knowledge, or the ability to quickly acquire knowledge of the role and functions of the Commission to support business priorities
  • Familiarity with the aged care context and clinical issues impacting the welfare of aged care consumers, particularly regarding psychotropic use, high risk medication use and antimicrobial overprescribing
  • Superior oral communication skills and the capacity to engage appropriately with senior clinicians and aged care provider managers and board members
  • Understanding of the issues faced by aged care consumers living with dementia and their families
  • Proficiency with standard Microsoft applications
  • Capacity to quickly learn and adapt to internal IT operating environment
  • Demonstrated ability to work in productive partnership to optimise performance and achieve business results
  • Ability to manage own work requirements with broad supervision, and to identify priorities to meet competing deadlines.
  • Effective written communication skills, including the ability to draft various forms of documents and correspondence, and concisely summarise information
  • Ability to communicate with influence and work collaboratively to resolve complex issues
  • Ability to positively represent the AC and CCA in verbal and written communications with all other parties

Essential Requirements

  • Previous experience proving high level support to an Executive Director or equivalent
  • Previous experience in a government or similar administrative setting is desirable
  • Ability and willingness to travel at short notice
  • Australian driver licence

Position Notes

Salary offered will be between $77,528 - $83,844 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careersby 11:59pm (local time) on Thursday 15thDecember 2022

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Specific questions about the role can be directed to Kate Williams at Kathleen.williams@agedcarequality.gov.au with Executive Assistant APS5 in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Aged Care Quality and Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://www.apsc.gov.au/working-aps/joining-aps/cracking-code

Senior Quality Assessor

APS6

Quality Assessment and Monitoring Group

Ongoing and Non-ongoing

Darwin


We are looking for the right people to join the Aged Care Quality and Safety Commission’s high performing regional and national teams responsible for assessing and monitoring the performance and compliance of Residential and Home service providers against the Aged Care Quality Standards.

The people we want are great listeners, who can engage with consumers of aged care services from diverse backgrounds, can communicate well with various stakeholders and are able to analyse information, escalate risks and write clear and accurate reports to support the team’s findings about the performance and compliance of providers.

Our purpose is to protect and enhance the safety, health, wellbeing and quality of life of people receiving Australian funded aged care, and this role supports this by listening to consumers’ stories talking to staff and management about how care and services are being provided and gathering evidence.

Senior Quality Assessor roles are predominantly field based positions with over-night travel commonly required, with assessors undertaking visits to aged care services across each state and territory, including visiting communities where aged care services are provided. Flex-time is available to support management of the travel expectations of the role.

Attaining registration as a Senior Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program which must be successfully completed for the person to be eligible for registration as a Senior Quality Assessor. Following initial registration, Senior Quality Assessors are required to undertake 15 hours of professional development each year and to apply for annual re-registration.

Position Duties

  • Undertaking visits to aged care services, either as part of a team or individually, to assess the service’s performance and compliance with the Aged Care Quality Standards.
  • Engaging with aged care service providers to find and collect information/evidence, actively following through on lines of enquiry, including conducting interviews with service staff and management, to support our regulatory/compliance functions.
  • Conducting in person or telephone-based interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service.
  • Collecting and analysing evidence to record performance audit and assessment findings in written reports, using the Commission’s IT applications.
  • Preparing well-reasoned and accurate reports for a delegate, which may be published, following an assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.

Position Eligibility Requirements

  • Critically analyze information to prepare comprehensive, evidence-based reports which clearly and concisely document the reasoning and recommendations.
  • Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
  • Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.
  • An understanding of the issues affecting Aboriginal and Torres Strait Islander peoples, and an ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people.
  • Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.
  • Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions


Salary offered will be between $86,977 and $98,084 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit https://www.apsc.gov.au/citizenship-aps

Travel Expectations: Extensive travel (mostly within a state but also interstate) is an inherent requirement of the role. Travel requirements involve several nights or overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy, and a current driver’s licence is essential to support the travel expectations of the role.

Appointment is conditional on:

• Successfully completing a national police check.

• Providing evidence of meeting the Commission’s requirements for mandatory vaccinations for field staff and compliance with infection control risk measures including the safe use of personal protective

equipment where required.

• Being able to meet the travel expectations of the role.

Successful applicants for the positions who are current APS employees will be offered a 6-month non-ongoing position to allow time to meet the above requirements and if they do not meet the requirements for registration, they will return to their home agency. Successful applicants who are not current APS employees will be required to complete the requirements within the period of their probationary employment with the Commission.

All APS6 employees and contractors are expected to meet the APS6 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application. The Australian Public Service Commission provides useful information on how to apply for a job in the APS.

Non-ongoing opportunities will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete your Statement of claims (maximum words 800) and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Friday, 9 December 2022.

In your application please provide a statement of claims against the Key Capabilities in no more than 800 words.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Gerard McNamara by emailing gerard.mcnamara@agedcarequality.gov.au with Position title in the subject line.

Further information:

Employment Conditions and Benefits are outlined in the Commission’s Enterprise Agreement and supporting policies.

Diversity & Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission supports an Indigenous Staff Network and Friends of Indigenous Staff Network as a feature of our Reconciliation Action Plan.

Senior Quality Assessor – Affirmative Measure- Aboriginal and/or Torres Strait Islander

APS6

Quality Assessment and Monitoring Group

Ongoing and Non-ongoing

Darwin


We are looking for the right people to join our high performing national team which is responsible for assessing and monitoring the performance and compliance of individual home service providers with the Aged Care Quality Standards. The people we want are great listeners, who are able to engage with consumers of aged care services from diverse backgrounds, can communicate well with various stakeholders and are able to analyse information, escalate risks and write clear and accurate reports to support the team’s findings about the performance and compliance of providers.

Our purpose is to protect and enhance the safety, health, wellbeing and quality of life of people receiving Australian funded aged care, and this role supports this by listening to consumers’ stories and talking to staff and management about how care and services are being provided and gathering evidence.

The Aged Care Quality and Safety Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan which includes the establishment of affirmative measures to recruit to targeted positions. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. The people filling these roles will support the Commission in achieving cultural excellence in its regulatory activities.

The Commission supports an Indigenous Staff Network and Friends of the Indigenous Staff Network as a feature of our Reconciliation Action Plan

Affirmative measures provisions identify jobs that are restricted to Aboriginal and Torres Strait Islander applicants only. The Commissioner has two Senior Quality Assessor positions under Section 31 of the Australian Public Service Commissioner’s Directions 2022 and recruitment to these positions constitutes an affirmative measure under section 8(1) of the 'Racial Discrimination Act 1975' and these vacancies are only available to Aboriginal and/or Torres Strait people.

Senior Quality Assessor roles are predominantly field based positions with over-night travel commonly required, with assessors undertaking visits to aged care services across each state and territory, including visiting communities where aged care services are provided. Applicable travel expenses are covered under the Commission’s travel policy, and a current driver’s licence is essential to support the travel expectations of the role.

Flex-time is available to support management of the travel expectations of the role.

Attaining registration as a Senior Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program which must be successfully completed in order for the person to be eligible for registration as a Senior Quality Assessor. Following initial registration, Quality Assessors are required to undertake 15 hours of professional development each year and also to apply for annual re-registration.

Position Duties

  • Undertaking visits to aged care services, either as part of a team or individually, to assess the service’s performance and compliance with the Aged Care Quality Standards.
  • Engaging with aged care service providers to find and collect information/evidence, actively following through on lines of enquiry, including conducting interviews with service staff and management, to support our regulatory/compliance functions.
  • Conducting in person or telephone-based interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service.
  • Collecting and analysing evidence to record performance audit and assessment findings in written reports, using the Commission’s IT applications.
  • Preparing well-reasoned and accurate reports for a delegate, which may be published, following an assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.

Position Eligibility Requirements

  • Critically analyse information to prepare comprehensive, evidence-based reports which clearly and concisely document the reasoning and recommendations.
  • Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
  • Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.
  • An understanding of the issues affecting Aboriginal and Torres Strait Islander peoples, and an ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people.
  • Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.
  • Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions


Salary offered will be between $86,977 and $98,084 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit https://www.apsc.gov.au/citizenship-aps

Travel Expectations: Extensive travel (mostly within a state but also interstate) is an inherent requirement of the role. Travel requirements involve several nights or overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy, and a current driver’s licence is essential to support the travel expectations of the role.

Appointment is conditional on:

• Successfully completing a national police check.

• Providing evidence of meeting the Commission’s requirements for mandatory vaccinations for field staff and compliance with infection control risk measures including the safe use of personal protective

equipment where required.

• Being able to meet the travel expectations of the role.

Successful applicants for this position who are current APS employees will be offered a 6-month non-ongoing position to allow time to meet the above requirements and if they do not meet the requirements for registration, they will return to their home agency. Successful applicants who are not current APS employees will be required to complete the requirements within the period of their probationary employment with the Commission.

All APS6 employees and contractors are expected to meet the APS6 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application. The Australian Public Service Commission provides useful information on how to apply for a job in the APS.

Non-ongoing opportunities will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

Application response:

As part of your application, you will be required to prepare a response document (minimum 11pt font in MSWord or PDF format), which you will upload in the next section.

Please ensure you read the instructions carefully, noting failure to address identified requirements may lead to your application being deemed ineligible.

Please prepare a one-page Applicant Response (maximum word limit 750) in relation to the advertised role, outlining:

· How your skills, knowledge and experience will be relevant to this role

· Why you are interested in the role and what you can offer us

· Any specific examples or achievements that demonstrate your ability to perform the role.

Shortlisted applicants will be required to provide confirmation of Aboriginal and/or Torres Strait Islander heritage.

A confirmation must stipulate that a person:

· is of Aboriginal and/or Torres Strait Islander descent; and

· identifies as an Aboriginal and/or Torres Strait Islander person; and

· is accepted as such by the community in which they live, or formerly lived.

Confirmation of Aboriginal and/or Torres Strait Islander heritage can be provided by a wide range of Aboriginal and Torres Strait Islander organisations and bodies, and commonly include, but are not limited to, the following:

Aboriginal and Torres Strait Islander Land Councils;

· Aboriginal and Torres Strait Islander Corporations (Aboriginal and Torres Strait Islander Corporations can be incorporated under the Corporations (Aboriginal and Torres Strait Islander) Act 2006, the Corporations Act 2001, or other states and territory legislation);

· Aboriginal and Torres Strait Islander medical services.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete your Application Response document and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Friday, 9thDecember 2022.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Gerard McNamara by emailing gerard.mcnamara@agedcarequality.gov.au with Position title in the subject line.

Further information:

Employment Conditions and Benefits are outlined in the Commission’s Enterprise Agreement and supporting policies.

Diversity & Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission supports an Indigenous Staff Network and Friends of Indigenous Staff Network as a feature of our Reconciliation Action Plan.

The Aged Care Quality and Safety Commission (ACQSC) is the national regulator of Commonwealth subsidised aged care services. The ACQSC’s primary purpose is to protect and enhance the safety, health, well-being and quality of life of aged care consumers, promote aged care consumers’ confidence and trust in the provision of aged care services, and promote engagement with aged care consumers about the quality of their care and services.

The ACQSC works under the Aged Care Quality and Safety Commission Act 2018, the Aged Care Quality and Safety Commission Rules 2018 and the Aged Care Act 1997. The ACQSC is a non-corporate Commonwealth entity under the Public Governance, Performance and Accountability Act 2013.

Position Description

The Chief Clinical Advisor division of the Commission protects and enhances the safety, health and well-being and quality of life of people receiving aged care by driving a higher standard of clinical rigour across the aged care sector. Reporting to the Director, Clinical Unit, Clinical Advisors are registered nurses who provide clinical advice and support to Aged Care Quality and Safety Commission (Commission) staff to assist them in understanding and interpreting clinical information, identifying, and responding to clinical risk and making regulatory decisions.

Clinical advisors provide clinical leadership across the Commission and support other registered nurses to develop their clinical knowledge in relation to aged care and apply that knowledge to their regulatory role. Clinical advisors may also provide clinical input into the development of education, guidance and resources for Commission staff, the aged care sector and the public.

Position Duties

  • Provide timely and targeted written and verbal clinical advice to regulatory staff and delegates to support sound decision-making in relation to whether aged care providers are meeting their responsibilities and in response to questions that may relate to specific clinical matters.
  • Analyse and interpret evidence from a range of sources including clinical documentation, site visit reports and submissions from aged care providers to identify clinical risks and deficiencies in care.
  • Author written reports that communicate complex inter-related clinical matters coherently and concisely to audiences with a range of backgrounds and regulatory functions to ensure clarity.
  • Identify and escalate clinical risk to consumers receiving aged care services to support proportionate decision making.
  • Provide input in relation to education and resource development on clinical topics for internal and external stakeholders.
  • Work collaboratively with stakeholders across the Commission to manage risk and address Commission priorities.
  • Provide clinical leadership and mentoring to other registered nurses across the Commission to assist them to build their knowledge and skill in relation to clinical issues in aged care and apply that knowledge to their regulatory role.
  • Participate in site visits and meetings with aged care providers as required to discuss clinical care concerns
  • Maintain own knowledge of contemporary best practice clinical care in an aged care setting

Position Eligibility Requirements

  • Analytical problem solving with the ability to assess risk and work  both collaboratively and autonomously
  • Ability to critically appraise contemporary clinical resources and documentation, integrate the information with clinical expertise and apply to the development of clinical advice.
  • Self-awareness of own performance, behaviours, including  ability to receive and adapt to feedback, and a commitment to      personal and professional  development.
  • Ability to quickly analyse and interpret complex, sensitive and sometimes conflicting information to form a reasoned judgement
  • Flexibility, responsiveness and ability to respond to changing demands and manage competing priorities
  • Capability  to work in a busy environment, successfully handling multiple competing  priorities and ability to effectively manage and prioritise workload to respond to risk, changing priorities and to meet needs of stakeholders
  • Ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external      stakeholders
  • Highly developed oral and written communication skills and demonstrated ability to influence and interact in an effective way and      communicate information coherently and concisely to audiences with a range of backgrounds to ensure clarity.
  • Self-awareness of own performance, behaviours and a commitment to personal development.

Essential:

  • Current registration as a Registered Nurse with the Nursing and Midwifery Board of Australia (NMBA) supported by the Australian Health Practitioner Regulation Agency (AHPRA).
  • An understanding of clinical issues in residential or community aged care settings

Desirable:

  • Recent experience in a relevant field
  • Relevant post graduate studies

All EL1 employees are expected to meet the EL1 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support the preparation of an application.

Position Notes

Salary: $104,562 - $119,254  (2021- 2022) per annum. In addition, 15.4% superannuation will be paid.

Commonwealth Nursing Officer (CNO) Professional development allowance: $2226.00 per annum.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps

A Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

Your application will be assessed on your ability to demonstrate that you possess the required skills, knowledge, experience, and qualifications to perform the role as outlined above. Your application and written tasks will be used as part of the overall assessment of suitability for the role.

How to Apply

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit it to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Wednesday 7th December 2022

Only completed applications will be accepted.

Contact Officer

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or lodging your application.

Specific questions about the role can be directed to Michelle Hogan by emailing michelle.hogan@agedcarequality.gov.auwith the position title in the subject line.

Further information

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Aged Care Quality and Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code.

The Aged Care Quality and Safety Commission (ACQSC) is the national regulator of Commonwealth subsidised aged care services. The ACQSC’s primary purpose is to protect and enhance the safety, health, well-being and quality of life of aged care consumers, promote aged care consumers’ confidence and trust in the provision of aged care services, and promote engagement with aged care consumers about the quality of their care and services.

The ACQSC works under the Aged Care Quality and Safety Commission Act 2018, the Aged Care Quality and Safety Commission Rules 2018 and the Aged Care Act 1997. The ACQSC is a non-corporate Commonwealth entity under the Public Governance, Performance and Accountability Act 2013.

Position Description

The Chief Clinical Advisor division of the Commission protects and enhances the safety, health and well-being and quality of life of people receiving aged care by driving a higher standard of clinical rigour across the aged care sector. Reporting to the Chief Clinical Advisor, the Director, Restrictive Practices Unit is a role that leads a small national team that is a key contributor in the Commissions work program/campaign on minimising the use of restrictive practices in aged care. The Restrictive Practices Unit aims to prevent and minimise the use of restrictive practices in aged care by enhancing individualised behaviour support and promoting quality of life for every consumer, through supporting provider understanding of behaviour support, restrictive practices, their legislative responsibilities and supporting the Commission’s regulatory functions.

As Director of the Restrictive Practices Unit, you will bring experience and understanding of contemporary evidence-based, person-centred behaviour support and restrictive practices, together with excellent clinical judgement, analytical and critical thinking skills, and the ability to apply these skills to your role. You will bring effective leadership and management skills to establish and maintain the Restrictive Practices Unit as a responsive, versatile, and high performing team that makes a difference to aged care practice and the quality of life of individual consumers. This role will require travel Australia wide.

Position Duties

· Provide management leadership to the Restrictive Practices Unit and oversee the effective and efficient delivery of its functions.

· Contribute to the scoping, planning, management, implementation and evaluation of the minimising restrictive practices program of work within the Commission and support the functions of the Senior Practitioner, Restrictive Practices.

· Analyse and review trends to understand where further support and information is needed for Commission staff and the Aged Care Sector and develop priorities and plans for the work area.

· Provide and coordinate the provision of education and training to Commission staff to support regulatory decision making in relation to person centred behaviour support and restrictive practices.

· Report directly to the Chief Clinical Advisor and support them to fulfil their role, including representing the Commission and Chief Clinical Advisor Group when required.

· Provide expert clinical advice and support to Commission staff in relation to regulatory and other activities, and in response to questions that may relate to specific clinical matters.

· Collaborate with the Director, Clinical Unit and contribute to the Commission’s functions in relation to behaviour support and restrictive practices.

Position Eligibility Requirements

· Current registration as a Registered Nurse with the Nursing and Midwifery Board of Australia (NMBA) supported by the Australian Health Practitioner Regulation Agency (AHPRA).

· Demonstrated knowledge of dementia and neurocognitive disorders relevant to behaviour support and restrictive practices

· Demonstrated contemporary knowledge in relation to person centred behaviour support and restrictive practices in an aged care context.

· Contemporary experience in a public sector regulatory decision-making role and understanding of the Commission’s role as an integrated risk-based regulator, including demonstrated knowledge in relation to the Aged Care Quality Standards and Quality of Care Principles.

· Highly developed leadership and management skills, including ability to lead a team in a dynamic environment, foster a positive and supportive team culture and working relationships.

· Highly developed analytical and problem-solving skills including the ability to exercise good judgement, identify priorities and discriminate between options based on evidence.

· Ability to take a systems approach to the understanding of behaviour support and restrictive practices, and the delivery of safe, high-quality care.

· Capacity to work in a busy environment, successfully handling competing priorities and ability to effectively manage and prioritise workload distributed among a team to deliver agreed outcomes.

· Ability to lead, mentor and develop others to build an effective, high functioning team.

· Demonstrated experience in an education and training role.

· Highly developed oral and written communication skills (including public speaking) with demonstrated ability to influence and interact in an effective way and communicate information coherently and concisely to audiences with a range of backgrounds to ensure clarity.

· Ability to work collaboratively and build relationships based on trust, credibility, and fairness.

· Demonstrated professionalism, including responding to pressure and setbacks in a controlled manner.

· Ability to provide input into policy and regulation for improved outcomes for aged care consumers.

· Self-awareness of own performance, behaviours, and a commitment to personal development.

· A current driver’s license.

Desirable Requirements:

· Experience in developing, implementing, and evaluating programs/campaigns.

All EL2 employees are expected to meet the EL2 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support the preparation of an application.

Position Notes

Salary: $127, 247 - $150, 654 (2021- 2022) per annum. In addition, 15.4% superannuation will be paid.

Commonwealth Nursing Officer (CNO) Professional development allowance: $2226.00 per annum.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps

A Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

Your application will be assessed on your ability to demonstrate that you possess the required skills, knowledge, experience, and qualifications to perform the role as outlined above. You will also be required to provide a response against the two (2) targeted questions below (maximum 500 words per question) as a written task. Your application and written tasks will be used as part of the overall assessment of suitability for the role.

1. What professional skills and experience would you bring to the role? How do your skills and experience help you understand the challenges for consumers living with dementia in residential and home care and how you prioritise their perspectives and outcomes when considering clinical issues.

2. How do you know you are a good leader and manager?

How to Apply

1. Visit the Commission’s website at www.agedcarequality.gov.au/about-us/careers where you will find current vacancies and instructions on how to complete your application.

2. Please ensure that the 2 targeted questions are completed on the form.

Please complete an online application form and submit it to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Wednesday 7th December 2022

Only completed applications will be accepted.

Contact Officer

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or lodging your application. Specific questions about the application process can be directed to Jonathan Leard, Senior Business Partner by emailing jonathan.leard@agedcarequality.gov.au with the position title in the subject line.

Specific questions about the role can be directed to Melanie Wroth, or Anita Francis by emailing melanie.wroth@agedcarequality.gov.auor anita.francis@agedcarequality.gov.auwith the position title in the subject line.

Further information

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Aged Care Quality and Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code.

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to protect the safety, security and dignity of older Australians accessing aged care services.

Position Description

We are looking for experienced education and communications professionals to contribute to the development of quality, best-practice content and resources to support the aged care sector. You will share our commitment to innovation and best practice and thrive in a busy team motivated by continuous improvement.

A number of full time APS6 opportunities are available on an ongoing and non-ongoing basis.

Working within a team of education professionals and instructional designers, the successful candidates will be responsible for developing, coordinating, delivering and quality control of a range of education products and programs for aged care providers, consumers and their representatives. The successful candidates will be responsible for developing educative resources including, but not limited to, static resources, videos and online learning. They will also be required to facilitate live sector workshops either solely or with a team of facilitators.

Position Duties

· Education planning and monitoring: Contributes to education and engagement planning and reporting and the ongoing review of progress and priorities.

  • Product design and      development:     Designs, develops and delivers a wide range of effective learning      solutions and programs from conception to release. This may include      e-learning, face-to-face or virtual training, workshops, webinars,      newsletters, experiential learning or peer-to-peer learning opportunities.
  • Coordination and delivery: Contribute to      coordination and facilitates delivery of the Aged Care Quality and Safety      Commission’s program of education activities      and services both in a face to face and virtual online training      environment.

· Reporting: Collates, records and reports on education/learning activities and outcomes, providing both qualitative and quantitative information to track success and identify improvements.

· Quality assurance and improvement: undertakes quality improvement activities, including review, evaluation and monitoring of education outcomes, identification of areas for improvement, and participation in sector improvement activities and projects as required.

· Positive working relationshipswith both internal and external stakeholders.

Key challenges:

  • Deliver engaging      education products/activities that uplift capability.
  • Develop tailored      information taking into account the needs of the identified target      audience including aged care providers, workers and consumers.
  • Demonstrate strong      project management skills to ensure projects/activities are delivered      within the required timeframes.
  • Balance competing      demands to ensure that objectives are achieved.

Position Eligibility Requirements

  • Experience in the      design, development and delivery of communications products and      activities, educational resources and/or training programs.
  • Excellent written      and verbal communication skills, including the ability to develop      productive working relationships with both internal and external      stakeholders.
  • Demonstrated      initiative in identifying and resolving problems or complex issues and      working collaboratively to develop solutions.
  • Ability to meet      deadlines while balancing competing tasks and priorities.
  • Demonstrated      understanding of adult learning principles, and experience applying this      to a wide range of learning solutions.
  • Experience in the      facilitation of educative workshops in a virtual or face-to-face      environment.
  • Demonstrated      experience in content development using products such as Articulate RISE,      Vyond and Canva.

Position Notes

Salary offered will be between $86,790-$97,912 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Position Eligibility Requirements in no more than 600 words.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on Wednesday, 7 December, 2022.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the roles can be directed to John Ayton by emailing john.ayton@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, LGBTIQ+ people and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.


Position Description

To provide comprehensive executive assistance to the CFO and Senior Director, Organisational Development & Capability, to support them day to day to effectively exercise executive leadership and management of their respective sections.

The Executive Assistant ensures that the CFO and Senior Director are appropriately briefed and prepared for meetings, have their schedules organised and coordinated to meaningfully contribute to the Commission, and are able to prioritise effectively based on the timeliness and urgency of deliverables. The Executive Assistant provides a short-term and medium-term view of activities to allow for ongoing and appropriate task management.


Position Duties

· Acting as the first point of contact for the CFO and Senior Director, receiving and screening phone calls; monitoring emails, using initiative and discretion to prioritise and action under limited guidance.

· Ensuring that the CFO and Senior Director is aware of significant issues that require a timely response and that requests for urgent information and correspondence are attended to in a reasonable timeframe.

· Managing the CFO and Senior Director’s diary to meet business priorities and competing deadlines.

· Assisting the CFO and Senior Director to prepare for meetings and appointments by understanding the purpose of the meeting and arranging the necessary documents prior to the meeting.

· Working closely with the CFO and Senior Director to identify business priorities and actively support Commission’s strategic direction.

  • Providing high level administrative support to      the CFO and Senior Director, including developing and maintaining a system      to manage workflow and tasks within sections, including messaging      requirements and expectations, arranging room bookings and other support      needed for meetings, including scribing as required.

· Anticipating, organising, scheduling and coordinating all travel arrangements and accommodation for the CFO and Senior Director and managing supporting documentation consistent with the Commission’s policies and procedures.

· Ensuring Commission policies and processes are followed in the development of documents, including procurement and recruitment activities.

· Coordinating, drafting and sending messages to staff in the sections, and drafting other communications as required.

· Conducting research and drafting briefings/documents as required.


Qualities and capabilities:

· Demonstrated organisational skills at a high level to provide day to day administrative support to Executives

· Knowledge, or the ability to quickly acquire knowledge of the role and functions of the Commission to support business priorities

· Demonstrated ability to work in productive partnership to optimise performance and achieve business results

· Ability to work with broad supervision, and to identify priorities to meet competing deadlines.

· Effective written communication skills, including the ability to draft various forms of documents and correspondence, and concisely summarise information

· Ability to communicate with influence and work collaboratively to resolve complex issues


Position Eligibility Requirements

· Previous experience providing administrative support to Executives and Senior Managers

· Previous experience in a government or similar administrative setting is desirable


Position Notes

Salary offered will be between $77,528 to $83,844 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careersby 11:59pm (local time) on Tuesday, 6 December 2022.

Only completed applications will be accepted.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Carl Ng by emailing carl.ng@agedcarequality.gov.au with Position title in the subject line.


Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://www.apsc.gov.au/working-aps/joining-aps/cracking-code

Aged Care Quality and Safety Commission