Affirmative Measure- Multiple roles

APS3-APS6

Ongoing and Non-Ongoing

Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth, Sydney

The filling of this vacancy is intended to constitute an affirmative measure under sec 31 of the Australian Public Service Commissioner’s Directions 2022 and under section 8(1) of the 'Racial Discrimination Act 1975. This vacancy is open only to Aboriginal and/or Torres Strait Islander applicants. 

About us

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The Commission is focused on delivering a world class sector that safeguards the welfare and rights of consumers.  

We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct home care investigations and determine provider compliance including whether any requirements or sanctions need to be imposed. We also resolve complaints about services.

Our role as the national regulator is to ensure that consumers have confidence they will be treated with dignity and respect in receiving aged care services that are culturally safe, compassionate and of high quality, and deliver a valued experience. We are invested in engagement and education to: 

• build confidence and trust in aged care
• empower consumers
• support providers to comply with quality standards
• promote best practice service provision

We have offices all over Australia with positions available in various regions. 

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. 

Our responsibilities

The Commission holds aged care providers to account for their performance regarding these expectations and obligations which includes working collaboratively with the Department of Health and Aged Care for those services funded under different models.

We are also responsible for:

• granting approval for providers to deliver aged care services
• administering the Serious Incidents Response Scheme
• reducing the use of restrictive practices.

What we offer

• Cultural leave plus 4 weeks annual leave
• Salary ranging from $65,758 to $100,849 plus 15.4% superannuation
• Flexible working arrangements
• Mentoring and support from our Indigenous Staff Network colleagues and experienced staff
• Candidate support throughout the recruitment and onboarding process

The opportunity

We have seven identified positions across various sections, and we welcome interest from professionals who can bring expertise in a range of areas such as:

• Report writing
• Administration 
• Complaint handling
• Project management
• Design, development and delivery of Communications products and activities

Key Duties of these positions include:

APS3 Administration Officer 

Administration officer is responsible for providing administrative support to the Customer Contact Team Leadership including booking travel and tracking of internal correspondence. For more details, please refer to the position description

APS4 People and Culture Officer- Operations 

 People and Culture Officer is required to provide administrative support to People and Culture section for the coordination and delivery of operational support, performance analysis and reporting. For more details, please refer to the position description

APS5 and APS6 Complaints Officer

The purpose of this position is to resolve complaints about aged care providers using a range of techniques to resolve complaints, such as an investigation, conciliation or service provider resolution. 

Complaints officers are responsible for making positive improvements for people receiving aged care, their representatives and service providers. For more details, please refer to the position description

APS6 Compliance Officer

The Compliance officer plays a key role in monitoring, investigating and auditing aged care provider compliance with prudential obligations under the Aged Care Act 1997 and the Fees and Payment Principles. Where non-compliance is identified the Compliance Officer will take proportionate regulatory action. For more details, please refer to the position description.

APS6 Senior Communications Officer

Working within a team of communications professionals, the successful candidate will be responsible for the development, delivery and evaluation of wide-ranging communications strategies and producing quality content tailored for stakeholders across the aged care sector. For more details, please refer to the position description.

 APS6 Senior Stakeholder Engagement Officer

The purpose of this position is to support strategic engagement with peak sector organisations, providing high quality secretariat services to advisory group, coordinating stakeholder engagement and maintaining engagements with internal and external stakeholders. For more details, please refer to the position description.

Eligibility

To be eligible for employment with the Commission applicants must be an Australian citizen at the time an offer of employment is made.

An applicant’s suitability for employment will also be assessed through a variety of pre-employment check processes, such as: 

•  Satisfactory completion of an Australian Federal Police criminal history check
• Completion of a medical declaration and pre-employment medical (where required).
• Providing evidence of qualifications (where required).
• Shortlisted applicants will be required to provide confirmation of Aboriginal and/or Torres Strait Islander heritage.

A confirmation must stipulate that a person:

•  is of Aboriginal and/or Torres Strait Islander descent; and 
• identifies as an Aboriginal and/or Torres Strait Islander person; and 
• is accepted as such by the community in which they live, or formerly lived.

Confirmation of Aboriginal and/or Torres Strait Islander heritage can be provided by a wide range of Aboriginal and Torres Strait Islander organisations and bodies, and commonly include, but are not limited to, the following:

Aboriginal and Torres Strait Islander Land Councils;

•  Aboriginal and Torres Strait Islander Corporations (Aboriginal and Torres Strait Islander Corporations can be incorporated under the Corporations (Aboriginal and Torres Strait Islander) Act 2006, the Corporations Act 2001, or other states and territory legislation); 
• Aboriginal and Torres Strait Islander medical services.

 Position Notes 

Salary offered will be between $65,758 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

How to Apply?

1. Go to ‘Current Vacancies’ section of the careers page- https://www.agedcarequality.gov.au/about-us/careers/current-vacancies. All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application, you will be requested to attach your Resume or CV demonstrating your experience, knowledge and skills relevant to the role. A cover letter is optional.

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete your application by 11:59pm (local time) on Sunday 15 October 2023. 

As part of your application, you will need to provide your resume (normally three pages maximum)

Only completed applications will be accepted. 

This recruitment process is being used to fill both ongoing and non-ongoing positions. Non-ongoing positions will be offered on a specified term basis for an initial period of 12 months with the possibility of being extended.

Merit pool will be created for future roles as they arise

Contact Officer:

Various information sessions and resources will be available to assist candidates with any queries relating to application and recruitment process

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Applicants should quote “Affirmative measure recruitment query” to assist when making an enquiry. 

Reconciliation journey and inclusion

The Commission is committed to demonstrating inclusion and collaboration with Aboriginal and Torres Strait Islander people and recognise this must become standard business practice with not only staff but also external stakeholders. Targeted recruitment enables the Commission to actively work towards reconciliation through employment and carer pathways.

The Commission continues to embark on its reconciliation journey with the recent launch of our Innovate Reconciliation Action Plan (RAP) in August 2023  

Our goal is for an inclusive aged care sector in which the human rights of all aged care consumers are recognised. As part of this, the Commission acknowledges the continuing connection of Aboriginal and Torres Strait Islander people with the lands and waters and the importance of Aboriginal and Torres Strait Islander culture and histories to learning, success and celebration. 

Further information:

For further information about the Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

 For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code. 

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Description

We are currently seeking applications for a number of full-time ongoing and non-ongoing Assistant Director opportunities in our Regulatory Policy and Intelligence Group. 

These multiple opportunities apply to two roles:

• Assistant Director – Regulatory Strategy section
• Assistant Director – Operational Policy and Support section

About Regulatory Strategy 

Regulatory Strategy section contributes to the Commission’s strategic purpose to protect and enhance the safety, health, well-being and quality of life of people receiving aged care by managing policy reform processes and delivering projects related to regulatory strategy (including shaping legislative change and providing input into New Policy Proposal processes).

The Section supports the Commission to deliver its functions and achieve its goal of being a best practice regulator by influencing and/or leading the development of regulatory and aged care program reform, including legislative change and policy development.

About Operational Policy & Support 

Operational Policy and Support section contributes to the Commission’s strategic purpose to protect and enhance the safety, health, well-being and quality of life of people receiving aged care by developing and providing advice on whole-of-Commission and function-specific policy, guidance and tools that drive how we work and explain how to apply broad policy within all operational environments. The Section also contributes to the development and implementation of regulatory and aged care program reform, including policy development to operationalise legislative reform.

Key Accountabilities 

• Provide leadership and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality.
• Work collegiately in a virtual environment in a team that works in locations across Australia.
• Identify and respond appropriately to risk. 
• Adhere to the APS Values and Code of Conduct.

Specific Accountabilities: Assistant Director – Regulatory Strategy:

•  Support the broader regulatory reform agenda by providing input into papers and advice on regulatory design in accordance with policy decisions and the implications of the changes for the Commission. This includes contribution to legislative drafting instructions and explanatory material.
• Support a complex and dynamic workload of policy development, legislative change and regulatory reform projects.
• Support and directly contribute to the research and drafting of high-level communications, including briefing material, for a range of audiences about complex legal, policy and procedural topics.
• Engage effectively with both internal and external stakeholders to support the Commission’s business and vision and contribute to the Section’s strategic direction and continuous improvement activities.
• Monitor and drive the implementation of improvements relating to regulatory functions. 

Specific Accountabilities: Assistant Director – Operational Policy and Support

• Develop and maintain whole-of-Commission and function-specific policy, guidance and tools to assist operational areas in applying policy to their work. 
• Provide decision-making support on complex cases, regulatory decisions, contentious issues or ambiguous operational policy.
• Lead the design and delivery of policy projects to support the operational areas and regulatory functions of the Commission. 
• Work constructively with internal stakeholders and provide subject matter inputs to other areas of the Commission. 
• Manage extensive external stakeholder management responsibilities, especially with Department of Health and Aged Care and provider/peak body working groups. 

Essential Requirements

• Demonstrated experience in development of policy in an environment of strategic and/or legislative change. 
• Ability to understand and interpret aged care legislation, including what it means in operational terms for the Commission. 
• Proven ability to work independently and take responsibility for managing own performance and that of the team to achieve results. 
• Excellent interpersonal, verbal and written communication skills, which leverage off strong analytical and problem-solving skills including the capacity to provide evidence-based advice.
• Proven ability to use clear and influential communication and negotiation skills to develop and maintain productive working relationships with internal and external stakeholders to achieve outcomes.
• Strong leadership and people management skills and the ability to build organisational capability and provide support to staff dealing with high workloads and internal stakeholder interactions in a changing environment.
• Judgement, analytical skills and ability to understand and apply legislation, to support the development of sound policy and guidance, and to make delegated decisions. 
• Demonstrated ability to develop sound policy and guidance. 
• Demonstrated ability to identify and respond appropriately to risk.
• Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes.

Specific Capabilities: Assistant Director Regulatory Strategy

• Demonstrated experience in leading      projects.

Specific Capabilities: Assistant Director Operational Policy and Support

• Expert knowledge and understanding of the development of sound policy and guidance to operationalise legislative reforms

Desirable Qualifications/Experience

• Understanding of the Australian aged care system 

Position Notes 

Salary offered will be between $109,853 - $125,288 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps 

In your application, please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunities will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

 How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application, you will be requested to complete a statement of claims and attach your Resume, including two referees. Cover letter is optional. Please indicate in your statement of claim which section you are interested in or if both. 

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on 6th October 2023

Only completed applications will be accepted. 

Contact Officers:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the Regulatory Strategy role can be directed to Melissa Centofanti by emailing melissa.centofanti@agedcarequality.gov.au with Position title in the subject line.  Specific questions about the Operation Policy and Support role can be directed to Nick Holdernesse by emailing nick.holdernesse@agedcarequality.gov.au with the position title in the subject line. 

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

 The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

A full-time, ongoing opportunity exists as one of the Review Officers in the Reviews and Reconsiderations section in Regulatory Policy and Intelligence Group. 

The purpose of the position is to support the Commission’s legislated responsibilities in relation to reviewable regulatory and complaints decisions under the Aged Care Quality and Safety Commission Act 2018 and associated Rules. The section also has portfolio responsibility for the interface with the Inspector-General of Aged Care and the Commonwealth Ombudsman.

 Position Duties

• Working with Review Managers to undertake reviews and reconsiderations of regulatory decisions, such as provider approval, quality assessment, compliance, banning order and complaints decisions, in accordance with the Aged Care Quality and Safety Commission Rules Act and Rules. It also includes undertaking a new resolution process for complaints if warranted.
• Assisting with the team’s role in responding to inquiries and investigations of the Inspector-General of Aged Care and the Commonwealth Ombudsman.
• Demonstrating good judgement, expertise and knowledge while identifying and escalating risks to consumers, providers and the Commission.
• Working with Review Managers to balance individual priorities in order to meet legislated timeframes.
• Working constructively with consumers, providers and other stakeholders to resolve concerns and achieve improved consumer outcomes.
• Engaging with specialist advice (e.g., legal and/or clinical) to inform good decision-making.
• Managing relationships with stakeholders and understanding the requirements and processes of related areas of the Commission, including contributing to bringing together the review functions currently located across the organisation. 
• Contributing to the Group’s role in continuous improvement and to the continuous improvement of the team’s processes and practices.

 Position Eligibility Requirements

• High level complaint resolution and negotiation skills including experience in managing more sensitive and difficult cases.
• Demonstrated skills and experience in applying good decision-making principles.
• A highly motivated, engaged, flexible and resilient approach, including capacity to engage with a wide range of internal and external stakeholders (particularly aged care providers and complainants).
• Capacity to work in a fast-paced environment with demonstrated skills in time management, working with competing priorities and ability to prioritise and manage a case load.
• Persuasive written and verbal communication skills and capacity to negotiate outcomes and resolve conflict. 
• Ability to prepare draft reports and correspondence which include comprehensive and well analysed reasons for recommended decisions.
• Knowledge of relevant legislation, the Australian aged care system and its regulation is preferred. 

 Desirable qualifications or experience 

• Understanding of the Australian aged care system
• Experience in undertaking merit-based reviews
• Understanding of administrative decision-making principles

 Position Notes 

Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps 

In your application, please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application, you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on Monday 16 October 2023. 

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

Specific questions about the role can be directed to Charmaine Zwolak at charmaine.zwolak@agedcarequality.gov.au  with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit 

https://www.apsc.gov.au/working-aps/joining-aps/cracking-code

Quality Assurance Support Officer

APS 5

Quality Assessment and Monitoring Group

Ongoing

Sydney (Parramatta), Hobart, Canberra, Brisbane, Perth, Melbourne (Box Hill), Adelaide

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission the national end-to-end regulator of aged care services and are focused on delivering a world class sector that safeguards the welfare and rights of consumers. We are invested in engagement and education to: 

• build confidence and trust in aged care
• empower consumers
• support providers to comply with quality standards
• promote best practice service provision

Our responsibilities

We are also responsible for:

• granting approval for providers to deliver aged care services
• administering the Serious Incidents Response Scheme
• reducing the use of restrictive practices.

We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct home care investigations and determine provider compliance including whether any requirements or sanctions need to be imposed. We also resolve complaints about services.

The Opportunity

The Quality Assessment and Monitoring Group is responsible for quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, accreditation and reaccreditation audits of residential aged care services, quality audits of home services, and investigations into triaged reports of serious incidents in aged care services. 

As a Quality Assurance Support Officer in the Quality Assessment and Monitoring Group, you will:

• Ensure all support functions, including administration support, database support, travel itineraries and reporting are undertaken in accordance with relevant operational guidelines and conducted with agility.
• Coordinate and undertake a range of general administrative activities including but not limited to diary and email management, managing correspondence, organising travel arrangements, organising meetings and taking minutes.
• Manage administrative outcomes relating to the recruitment and onboarding of staff for the Commission, such as processing work orders or assisting with onboarding requirements across geographically dispersed teams.
• Contribute to appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of workflow and tasks within the group, with an aim for continuous improvement. This may include large volume data entry, assist in developing quality assurance tools, review and monitoring of data accuracy and drafting relevant procedures.
• Apply strong communication and interpersonal skills and working constructively within a core team and with key internal stakeholders to promote continuous improvements.
• Contribute to project work and operational initiatives to support achievement of Commission priorities.

Our ideal candidate

Our ideal candidates will demonstrate their capability to:

• A sound understanding of legislative, policy and regulatory frameworks, in particular the Aged Care Quality and Safety Commission Act 2018, Aged Care Quality and Safety Commission Rules 2018, administrative decision-making principles and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge. 
• Demonstrated experience in administration and project/service delivery roles, requiring organising travel/travel booking, data entry into multiple systems, the production of statistical analysis and/or reports, within an identified framework to deliver outcomes.
• Strong quality assurance and attention to detail with high level written and verbal communication skills.
• Intermediate to advanced skills in MS Office Word, Excel, PowerPoint.
• Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal stakeholders.
• Demonstrated organisational capability and ability to manage own and team’s evolving work priorities and working in high pressure environment.
• Provide support to a team and respond to change and uncertainty in a positive manner.
• Proactively anticipate needs and priorities and reliably adapt and respond to urgent requests.
• Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.

Eligibility

To be eligible for these positions you must be an Australian citizen.

Successful candidates will be:

• assessed through our pre-employment screening checks, such as an Australian Criminal History Check.

Position Notes 

 Salary offered will be between $79,854 and $86,359 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

 Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

Travel Requirements

Travel (within state and interstate) may be a requirement of the role. Travel may involve several nights or overnight travel. Applicable travel expenses are covered under the Commission’s travel policy.

 How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.

Submit an online application through Commission Careers by 11:59pm AEDT on Sunday 8th October 2023. 

As part of your application you will need to provide: 

• Your resume (normally three pages maximum) 
• A ‘one page pitch’ telling us how your skills, knowledge, experience, and qualifications make you the best person for the job and to perform at the relevant classification level. 

You are encouraged to refer to ‘The Opportunity’ and ‘Our Ideal Candidate’ sections of this position, and the APSC’s Cracking the Code to assist you in drafting your one page pitch.

Only completed applications will be accepted. 

Merit Pool established through this selection process may be used to fill this or future.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to QAM workforce Planning by emailing QAM.workforceplanning@agedcarequality.gov.au with position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Serous Incident Response Scheme (SIRS) 

Operations Director

Executive Level 2  

Ongoing and non-ongoing opportunity   

Location: Sydney, Brisbane or Hobart

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (ACQSC) is the national regulator of Commonwealth subsidised aged care services. The ACQSC’s primary purpose is to protect and enhance the safety, health, wellbeing and quality of life of aged care consumers, promote aged care consumers’ confidence and trust in the provision of aged care services, and promote engagement with aged care consumers about the quality of their care and services. 

The ACQSC works under the Aged Care Quality and Safety Commission Act 2018, the Aged Care Quality and Safety Commission Rules 2018 and the Aged Care Act 1997. The ACQSC is a non corporate Commonwealth entity under the Public Governance, Performance and Accountability Act 2013. Information about the Commission and its Regulatory Strategy, is available on the website. 

About the Serious Incident Response Scheme

The Serious Incident Response Scheme (SIRS) is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. 

The SIRS sets out arrangements for providers of aged care to manage and take reasonable action to prevent incidents with a focus on the safety, health, wellbeing and quality of life of consumers. For more detail go to www.agedcarequality.gov.au/sirs

About the position 

The Director of the SIRS Operations is a full-time role that may be filled on either an ongoing or non-ongoing basis depending on the skills and experience of the candidate. Non-ongoing engagement would be for a minimum of 6 months with possibility of extension.

The SIRS has team members located in all State and Territories, except Melbourne and Adelaide. The successful candidate will be required to located in either Hobart, Brisbane or Sydney as these are the locations the majority of team members operate from.  Some travel is involved in the role to support teams in various Commission locations

The SIRS comprises an Engagement and Operational Support Team of approximately 12 team members and an Operations Team with approximately 80 team members. 

The SIRS Operations Director works in close partnership with the SIRS Engagement and Operational Support Director to support the Executive Director, Approvals and Serious Incident Notifications (ASIN) to deliver on the intent of the SIRS and the broader Commission functions.

Position Duties

Operations 

• Deliver on the section’s priorities and performance measures set out in the Group Business Plan, including contributing to the review of the SIRS operating model. 
• Provide timely and evidence-based briefings to the Senior Executive on the progress of deliverables and where deliverables are at risk options to address.
• Provide day to day leadership and management to 6-7 EL1s, including setting workplans, coaching, workload, and performance management, ensuring adherence to WHS responsibilities.
• Foster a culture where team members are supported, their skills and experience utilised, productivity and quality is recognised, and individuals want to build their expertise within the Serious Incident and Reporting Assessment team (SIRA)  and the broader Commission.
• Provide direct leadership of more complex, novel, or sensitive matters.
• Lead all SIRS team communications and consultation forums, including team meetings, email updates to ensure the team is informed of priorities, people movement, performance, changes to process, training opportunities.   
• Establish and maintain assurance processes to ensure compliance with legislation, regulatory delegations and operational policies and procedures.
• Provide advice to internal governance forums to support the use of serious incident notifications to inform the Commission risk-based regulation of providers. 
• Engage with providers and other key stakeholders to improve the performance of the SIRS, including representing the Commission at meetings and conferences. 

Projects 

• Design and lead projects as required. 

Data and Intelligence Management 

• Ensure effective and accurate data capture to enable risk modelling and analysis of trends.
• Data usage is managed effectively and in accordance with privacy and access requirements.

Leadership accountability

• Contribute to the strategic planning and performance reporting.
• Communicate work alignment with corporate priorities and monitor progress and work to deliver key projects.
• Contribute to the National Leadership Group.

People accountabilities

• Provide leadership, direction, support to a team of approximately 80 with seven direct reports.  
• Develop performance frameworks and individual development plans for all direct reports and ensure that all managers in the section enact the same with their team.
• Lead staff and stakeholders in line with the APS values and Code of Conduct and relevant legislative requirements such as the Work, Health and Safety Act 2011.

Financial accountabilities

• Review, monitor and manage allocated resources within budget.
• Ensure compliance with PGPA Act.

Skills and capability, we need:

• Navigate strategic context - understand the environmental and broader policy landscape, identify opportunities, distil key issues and anticipate priorities.
• Leadership – be proactive, innovative and inclusive including, the ability to develop and inspire staff within their section to work effectively across organisational boundaries to achieve results.
• Think critically - assess the implications of Commission, Government and Sector changes that may impact the SIRS program and develop cogent insights to inform policy and program advice.
• Effectively communicate – demonstrate excellent written and verbal communication skills, including the capability to analyse information and data inputs, distil key messages and adapt delivery in an engaging and creative manner to influence varied audiences.
• Lead teams and provide expert advice - lead and build high performing teams, provide strategic direction; allocate resources effectively and respond flexibly to changing demands; provide subject matter expertise to achieve outcomes.
• Deliver outcomes - work in a fast-paced environment with ambiguity, demonstrating self-motivation, initiative and the willingness and ability to lead and drive initiatives. 
• Relationship management skills – be comfortable with collaboration and be able to work with people with different perspectives to achieve outcomes.

Essential requirements 

• Extensive experience successfully leading large and geographically dispersed operational teams.
• Sound understanding, or ability to quickly acquire a sound understanding, of the aged care sector and the legislation that governs the way the Commission operates. 

Desirable qualifications 

• Tertiary qualifications in related fields.

Position Notes 

Salary offered will be between $131,064 and $155,174 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps

Non-ongoing opportunities will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application, you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional.
4. Click ‘Apply Now’ when you are ready to submit your application.

In your application, please provide a statement of claims against the Eligibility Requirements in no more than 1000 words.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/career by 11:59pm (AEST) on Sunday 8 October 2023.

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

Specific questions about the role can be directed to Felicity Walker on 0401 642 818 or by emailing felicity.walker@agedcarequality.gov.au

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.  

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code

Engagement and Support Director, Serious Incident Response Scheme (SIRS) 

Executive Level 2 

Ongoing/ Non-ongoing 

Sydney, Brisbane or Hobart 

Are you looking to make a real difference to the quality of care provided to older people and thrive in a varied and challenging work environment?

We have opportunities for the right people to become members of the Aged Care Quality and Safety Commission’s (the Commission)’s national Serious Incident Response Scheme. 

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the position 

The Serious Incident Response Scheme (SIRS) is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidized aged care and services. 

The SIRS sets out arrangements for providers of aged care to manage and take reasonable action to prevent incidents with a focus on the safety, health, wellbeing and quality of life of consumers. For more detail go to www.agedcarequality.gov.au/sirs

Effective engagement is an essential enabler to support the Commission’s role as the national regulator of aged care quality and safety. The Commission engages with consumers, providers, peak bodies, partners, government, the public, and other stakeholders to share information and gain insights to improve aged care outcomes for older Australians. 

The Director, SIRS Engagement and Operational Support is responsible for leading a team that works with groups across the Commission to:

• Deliver external engagements that build provider and worker capability and empower consumers in respect to SIRS.  
• Develop and maintain SIRS education resources for providers, workers, consumers and others on opportunities to prevent or reduce the risk of incidents, including the insights program.
• Support the SIRS operations including, workforce planning, developing and maintain job aids. 

Position Duties

Engagement

• Provide strategic advice to inform SIRS Insight Program by working with others to identify opportunities to build sector capability to prevent or reduce the risk of incidents.
• Lead the planning and conduct consultations with internal and external stakeholders in relation to SIRS.
• Develop new and maintain existing educative resources for the aged care sector and consumers and others with respect to SIRS including, the decision support tool, sector performance and insight reports and best practice resources.
• Collaborate on projects to meet corporate objectives.

Operational support  

• Development and review of SIRA job aids, policies and procedures to ensure consistency with Commission wide policies and procedures where relevant. 
• Maintenance of knowledge management systems including, SharePoint. 
• Coordinate and implement improvements from the quality assurance program.
• Develop and maintain workforce plan, effective recruitment, induction, professional development program and role expectations clarity.

Leadership accountability

• Contribute to the strategic planning and performance reporting.
• Communicate work alignment with corporate priorities and monitor progress and work to deliver key projects.
• Contribute to the National Leadership Group.

People accountabilities

• Provide leadership, direction, support to a team currently comprising three Executive Level 1 Officers, four APS6 Team Leaders and four APS5 Senior Officers. 
• Develop performance frameworks and individual development plans for all direct reports and ensure that all managers in the section enact the same with their staff.
• Lead staff and stakeholders in line with the APS values and Code of Conduct and relevant legislative requirements such as the Work, Health and Safety Act 2011.

Financial accountabilities

• Review, monitor and manage allocated resources within budget.
• Ensure compliance with PGPA Act.

Position Eligibility Requirements:

• Navigate strategic context - understand the environmental and broader policy landscape, identify opportunities, distil key issues and anticipate priorities.
• Leadership – be proactive, innovative and inclusive including, the ability to develop and inspire staff within their section to work effectively across organisational boundaries to achieve results.
• Think critically - assess the implications of Commission, Government and Sector changes that may impact the SIRS program and develop cogent insights to inform policy and program advice.
• Effectively communicate – demonstrate excellent written and verbal communication skills, including the capability to analyse information and data inputs, distil key messages and adapt delivery in an engaging and creative manner to influence varied audiences.
• Lead teams and provide expert advice - lead and build high performing teams, provide strategic direction; allocate resources effectively and respond flexibly to changing demands; provide subject matter expertise to achieve outcomes.
• Deliver outcomes - work in a fast-paced environment with ambiguity, demonstrating self-motivation, initiative and the willingness and ability to lead and drive initiatives. 
• Relationship management skills – be comfortable with collaboration and be able to work with people with different perspectives to achieve outcomes.

Desirable qualifications or experience

• Experience developing and delivering stakeholder education resources.
• Understanding of the aged care sector and the Commission (or the ability to quickly acquire).
• Tertiary qualifications in related fields.

Position Notes 

Salary offered will be between $131,064 and $155,174 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps.

Non-ongoing opportunities will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page- https://www.agedcarequality.gov.au/about-us/careers/current-vacancies and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application, you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional.

4. Click ‘Apply Now’ when you are ready to submit your application.

In your application, please provide a statement of claims against the Eligibility Requirements in no more than 1000 words. 

Please complete your application by 11:59pm (AEST) on Sunday 8 Oct October 2023.

Only completed applications will be accepted. 

Contact Officer

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

Specific questions about the role can be directed to Felicity Walker on 0401 642 818 or by emailing felicity.walker@agedcarequality.gov.au.

 Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Senior SIRS Assessors - Operations

APS5

Full-time, Non-Ongoing

Brisbane, QLD; Parramatta and Surry Hills, NSW, Hobart, TAS; Darwin, NT; Perth, WA; Canberra ACT

The Aged Care Quality and Safety Commission (the Commission) offers interesting and challenging work, focused on improving the lives of older people. As the single independent regulator of Australian Government-funded aged care services, the Commission plays a central role in maintaining the integrity of the aged care system.

The Serious Incident Response Scheme (SIRS) is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022. 

The SIRS has 2 key components: 

• incident management responsibilities 

• reportable incident obligations. 

The 8 types of reportable incidents that must be reported to the Commission include: 

• Unreasonable use of force 

• Unlawful sexual contact or inappropriate sexual conduct 

• Psychological or emotional abuse 

• Stealing or financial coercion by a staff member 

• Neglect 

• Inappropriate use of restrictive practices 

• Unexplained absence from care / missing consumers

• Unexpected death. 

The aim of SIRS is to:

• build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety 

• require providers to review incident information to drive improvements in quality and safety 

• enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.

SIRS Team delivers on the aim by: 

• assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk. 

• acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability 

• educating providers using the intelligence gathered from notifications. 

• ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence. 

For more information on the SIRA program go to www.agedcarequality.gov.au/sirs

We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment as Senior SIRS Assessors. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

What you'll do: 

Reporting to the team leader your main responsibilities will be: 

• Work independently and providing guidance to assess sensitive and at times confronting information as to the risk to the consumer within prescribed timeframes 
• Searching and analysing the Commission’s business systems to conduct quality risk assessments with an informed decision about the trust in the provider and potential trends 
• Communicating with aged care providers if further information is required to inform an assessment by phone or in writing 
• Exercising judgement to make decisions governed by the application of rules, regulations, best practice principles or the agency's operating instructions and procedures 
• Under limited supervision perform objective and systematic research and analysis to obtain accurate conclusions based on evidence 
• Documenting, in an accurate and timely manner, assessments and information received in respect to a notification 
• Interpret legislation, policy, procedures, and guidelines to prepare complex matters for escalation to other areas of the Commission for further action 
• Build and sustain relationships; liaises with a range of internal and external stakeholders 
• Contribute to the priorities of the team and effectively manage your workload 
• Have accountability for tasks and decisions and supports colleagues in achieving their goals through the provision of guidance and quality assurance 
• Commitment to agreed productivity goals 
• Attend, and participate in, team meetings or training when required 

Skills and capability, we need: 

• Ability to analyse and draw accurate conclusions based on available information using guidelines and other job aids
• Demonstrated ability to take personal responsibility for accurate completion of work that adheres to guidelines and other procedures 
• Commitment, energy, and drive to see goals are achieved 
• The ability to learn and build proficiency across different IT systems 
• Ability to remain positive and respond to work pressure in a calm manner 
• Willingness to seek and act on feedback 
• Demonstrated good communication skills including, preparing reports and briefings
• Demonstrated capability in making regulatory decisions. 

Other considerations when applying: 

• Capacity to travel, as you may be leading team members in other sites, however where possible we will look to match Senior SIRS Assessors with localised teams 
• Willingness be flexible with your working hours if you lead team members in varying time zones
• Willingness to meet vaccination requirements to perform regulatory activities that require vaccination such as, entry to a residential aged care service.  

Position Notes 

Salary offered will be between $79,854 and $86,359 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Provide a 600-word pitch setting out why you want the role and your skills and capabilities along with a brief resume

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. For further information, please contact Giovanna Stonehouse, Assistant Director, on 03 9100 7018 or via email at Giovanna.Stonehouse@agedcarequality.gov.au.

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information: 

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Team Leader

APS6

Full-time, Non-Ongoing

Brisbane, QLD; Parramatta and Surry Hills, NSW, Hobart, TAS; Darwin, NT; Perth, WA.

The Aged Care Quality and Safety Commission (the Commission) offers interesting and challenging work, focused on improving the lives of older people. As the single independent regulator of Australian Government-funded aged care services, the Commission plays a central role in maintaining the integrity of the aged care system.

The Serious Incident Response Scheme (SIRS)  is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022. 

 The SIRS has 2 key components: 

• incident management responsibilities 

• reportable incident obligations. 

 The 8 types of reportable incidents that must be reported to the Commission include: 

• Unreasonable use of force 

• Unlawful sexual contact or inappropriate sexual conduct 

• Psychological or emotional abuse 

• Stealing or financial coercion by a staff member 

• Neglect 

• Inappropriate use of restrictive practices • Unexplained absence from care / missing consumers

• Unexpected death. 

 The aim of SIRS is to:

 • build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety 

• require providers to review incident information to drive improvements in quality and safety 

• enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.

 SIRS Team delivers on the aim by: 

• assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk. 

• acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability 

• educating providers using the intelligence gathered from notifications. 

• ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence. 

 For more information on the SIRA program go to www.agedcarequality.gov.au/sirs

 We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment as Senior SIRS Assessors. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

What you'll do: 

Reporting to an Assistant Director (EL1) in the SIRS Operations, you will be responsible for:

• leading a team of 4-5 team members, including exercising HR delegations
• building and sustaining capability of team members to undertake their roles effectively, efficiently and safely
• creating a positive and collaborative culture that encourages and acts on feedback
• making regulatory decisions as outlined in the operational delegation instrument
• representing your team in decision making forums internal governance forums to identify and implement improvements to the operation of the SIRA program
• encouraging innovation and manage and lead team/s through changes in business and process improvement
• contributing to business planning, design of training, developing job aids and other supports
• build and maintain effective working relationships with other teams in the Commission to identify and respond to risk.

Skills and capability, we need:

• Ability to work in an environment where you are responsible for leading a team responding to sensitive and at times confronting information.
• Demonstrated leadership experience building the capability of team members to undertake their roles effectively, efficiently, collaboratively and safely.
• Experience exercising HR delegation and sound understanding of the Enterprise Agreement and standard guidelines and procedures.
• Sound understanding of the Commission’s risk frameworks and guidelines and SIRA specific legislation, guidelines and procedures.
• Demonstrated strong communication skills including, preparing reports and briefings. 
• Demonstrated ability to build internal partnerships to deliver on the SIRA program.
• Demonstrated experience inputting into governance forums to identify and implement improvements.
• Demonstrated capability in making regulatory decisions. 
• Commitment, energy and drive to see that goals are achieved.
• Ability to remain positive and responds to pressure in a calm manner.

Other considerations when applying:

• Capacity to travel, as you may be leading team members in other sites, however where possible we will look to match Team Leaders with localised teams
• Willingness be flexible with your working hours if you lead team members in varying time zones. 
• Willingness to meet vaccination requirements to perform regulatory activities that require. vaccination such as, entry to a residential aged care service 

Position Notes 

Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

 How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant Temporary Employment Register.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Provide a 600-word pitch setting out why you want the role and your skills and capabilities along with a brief resume

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. For further information, please contact Giovanna Stonehouse, Assistant Director, on 03 9100 7018 or via email at Giovanna.Stonehouse@agedcarequality.gov.au. 

Diversity and Inclusion

 The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information: 

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Operational Work Force Planner

APS6

Ongoing/Non-Ongoing

Hobart, Parramatta, Surry Hills, Brisbane; Darwin, Perth, Adelaide, Melbourne and Canberra

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

About our team:

The Serious Incident Response Scheme (SIRS) is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022.

The SIRS has 2 key components:

• incident management responsibilities
• reportable incident obligations.

The 8 types of reportable incidents that must be reported to the Commission include:

• Unreasonable use of force 
• Unlawful sexual contact or inappropriate sexual conduct 
• Psychological or emotional abuse 
• Stealing or financial coercion by a staff member 
• Neglect 
• Inappropriate use of restrictive practices
• Unexplained absence from care / missing consumers 
• Unexpected death.

The aim of SIRS is to:

• build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety
• require providers to review incident information to drive improvements in quality and safety
• enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission. 

SIRS Team delivers on the aim by:

• assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk. 
• acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability
• educating providers using the intelligence gathered from notifications.
• ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence. 

For more information on the SIRA program go to www.agedcarequality.gov.au/sirs

Position Duties

Reporting to an Assistant Director (EL1) in Engagement and Operational Support you will be responsible for:

• Analysing workload and performance trends from a variety of sources including, excel calendars, resolve reports, training plans
• Collaborate with various stakeholders to forecast workload, create schedules, monitor performance and drive continuous improvement
• Develop and maintain medium and short-term forecasts for optimising workforce utilisation to meet business objectives and performance standards
• Real time monitoring of performance to identify early signs that supports may be required to meet performance standards 
• Provide advice on opportunities to maximise the business outcomes that balance the needs of the team members  
• Developing and maintenance of performance reports
• Assist with quality improvement through performance analysis
• Contributing to strategic workforce planning including, recruitment and retention strategies, professional development program, succession planning and performance measures to meet future business needs.

Skills and capability, we need:

• Demonstrated analytical and problem-solving capabilities
• Experience with analysing a variety of data sources to inform forecasting
• Excellent verbal and written skills
• Capacity to work in a busy environment, working with competing priorities and ability to effectively manage and prioritise workload to deliver agreed outcomes
• Experience providing constructive and supportive feedback to colleagues
• Sound understanding of the Commission’s risk frameworks and guidelines and SIRA specific legislation, guidelines and procedures or the ability to quickly acquire understanding
• Demonstrated ability to build internal partnerships to deliver on the SIRA program outcomes
• Demonstrated experience inputting into governance forums to identify and implement improvements
• Commitment, energy and drive to see that goals are achieved
• Ability to remain positive and responds to pressure in a calm manner

Essential Experience:

• Workforce planning using a variety of sources including, excel calendars, resolve reports, training plans or the ability to acquire such skills
• Advanced excel skills and experience using PowerBI or ability to acquire such skills

Note: The Commission will invest in training program for motivated applicants wanting to build their workforce planning experience and skills. 

Other considerations when applying:

• Capacity to travel when business needs dictate the requirement
• Willingness be flexible with your working hours to accommodate for varying time zones 
• S26 transfers from other APS agencies will be considered

Position Notes 

Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Sunday 15 October 2023

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Hannah Power, Director via email at Hannah.Power@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Registered Nurse - Operations – Regulatory Action

APS6 

Serious Incident Response Scheme (SIRS)

Non-ongoing

Location: Hobart, Sydney, Brisbane; Darwin and Perth

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

We are the national end-to-end regulator of aged care services and are focused on delivering a world class sector that safeguards the welfare and rights of consumers. We are invested in engagement and education to:

• build confidence and trust in aged care
• empower consumers
• support providers to comply with quality standards
• promote best practice service provision.

About our team:

The SIRS is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022.

The SIRS has 2 key components:

• incident management responsibilities
• reportable incident obligations.

The 8 types of reportable incidents that must be reported to the Commission include:

• Unreasonable use of force 
• Unlawful sexual contact or inappropriate sexual conduct 
• Psychological or emotional abuse 
• Stealing or financial coercion by a staff member 
• Neglect 
• Inappropriate use of restrictive practices
• Unexplained absence from care / missing consumers 
• Unexpected death.

The aim of SIRS is to:

• build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety
• require providers to review incident information to drive improvements in quality and safety
• enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission. 

SIRS Team delivers on the aim by:

• assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk. 
• acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability
• educating providers using the intelligence gathered from notifications.
• ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence. 

For more information on the SIRA program go to https://www.agedcarequality.gov.au/sirs

The key duties of the position include:

You will be an integral part of our newly formed Regulatory Action Project Team, reporting to an Assistant Director (EL1) within SIRS Operations and will be responsible for:

• Supporting regulatory teams through the provision of clinical review and associated recommendations of high-risk notifications  
• Working collaboratively with Clinical Governance to support the development of clinical processes within SIRS operations 
• Managing your own notification case load
• creating a positive and collaborative culture that encourages and acts on feedback
• making regulatory decisions as outlined in the operational delegation instrument
• representing your team in decision making forums internal governance forums to identify and implement improvements to the operation of the SIRA program
• encouraging innovation and making active contributions to changes in business, process improvements and project development
• contributing to business planning, design of training, developing job aids and other supports
• build and maintain effective working relationships with other teams in the Commission to identify and respond to risk.
• Research and analysis of identified strategic priorities and associated trends

Skills and capability, we need:

• Must hold current registration as a Registered Nurse
• Ability to work in an environment where you are responsible for assessment and recommendations pertaining to sensitive and at times confronting information
• Demonstrated leadership experience building the capability of team members to undertake their roles effectively, efficiently, collaboratively and safely
• Ability to respond positively to change and being adaptable as strategic priorities of the project team are explored and piloted 
• Ability to manage competing priorities, be responsive to associated areas of risk whilst remaining within SIRA scope 
• Sound understanding of the Commission’s risk frameworks and guidelines and SIRA specific legislation, guidelines and procedures
• Demonstrated strong communication skills including, writing with influence, preparation of briefs and reports and the ability to sort and synthesise information
• Demonstrated ability to build internal partnerships to deliver on the SIRA program
• Demonstrated experience inputting into governance forums to identify and implement improvements.
• Demonstrated capability in making regulatory decisions. 
• Commitment, energy and drive to see that goals are achieved.
• Ability to remain positive and responds to pressure in a calm manner.

Other considerations when applying:

• Capacity to travel, however where possible we will look to match candidates with localised teams
• Willingness be flexible with your working hours if you lead team members in varying time zones. 
• Willingness to meet vaccination requirements to perform regulatory activities that require. vaccination such as, entry to a residential aged care service

Position Notes

Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application please provide a statement of claims against the Eligibility Requirements in no more than 500 words.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page -https://www.agedcarequality.gov.au/about-us/careers/current-vacanciesand locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete your application by 11:59pm (AEST) on Sunday 15 October 2023

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Cassie MacPherson, Assistant Director, on 02 8623 6299 or via email at Cassie.MacPherson@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan . The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit

https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit https://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and https://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Description

A full-time, ongoing opportunity exists in any Commission location for an experienced Senior Procurement Officer. 

This role will support the Assistant Director of Procurement in providing a procurement service to the Commission’s Business Systems and Information Communications and Technology (ICT) capabilities.

Position Duties

• Conduct procurement activities for Business Systems and ICT related goods and services, including the Planning, Approach to Market, Evaluation, Negotiation/ Awarding and Contract Management phases compliant with the Commonwealth Resource Management Framework.
• Maintain the Commission’s Business Systems and ICT related liabilities within the Commission’s finance system (TechnologyOne) ensuring compliance with AusTender 42-day reporting deadlines.
• Maintain currency of knowledge and requirements of the Commonwealth Resource Management Framework to support the Commission’s ICT procurement activities.
• Escalating complex procurement related issues to the Assistant Director Procurement.
• Other duties as required.

 Position Eligibility Requirements

• Self-starter capable of working to broad direction.
• Demonstrated experience in conducting ICT procurements in the Commonwealth.
• Demonstrated knowledge and experience in applying the Commonwealth Resource Management Framework including, but not limited to, the PGPA Act and Commonwealth Procurement Rules.
• Demonstrated knowledge and experience in using the Commonwealth’s panel arrangements including, but not limited to, the People Panel, Management Advisory Services Panel, BuyICT Panels and other WoAG coordinated procurement arrangements.
• Demonstrated knowledge and experience of the AusTender Admin portal. 
• Demonstrated effective communications, problem solving and decision-making skills.
• Demonstrated well-developed intermediate/advanced Excel skills.
• Demonstrated experience with the TechnologyOne finance system contracts (purchasing) module, or the ability to quickly acquire same.
• Existing baseline security clearance or the ability to obtain such clearance.

Position Notes 

Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Tuesday 24 October 2023. 

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Coralee Rooney by emailing coralee.rooney@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.