By submitting an application on this website, you agree to allow us to correspond with you.
Executive Assistant
APS 4
Intake, Complaints and Resolution Group
Ongoing, Non-Ongoing
Adelaide
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national regulator of aged care services and the primary point of contact for consumers and providers in relation to the quality and safety of aged care services. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. More information about the Commission, can be found on our website.
Position Description
The Intake and Complaints Resolution Group (ICRG) is responsible for receiving, assessing and resolving complaints and enquiries. The Intake and Complaints Resolution Group work with people receiving services, their representatives and service providers to resolve concerns and make positive improvements for people receiving aged care.
The Executive Assistant provides comprehensive executive assistance to the Executive Director, Intake and Complaints Resolution Group, to support them day to day to effectively exercise their executive leadership role. The Executive Assistant ensures that the Executive Director is appropriately briefed and prepared for meetings, has schedules organised and can prioritise effectively based on the timeliness and urgency of deliverables. The Executive Assistant provides a short-term and
medium-term view of activities to allow for ongoing and appropriate task management
Position Duties
The duties are to provide a range of executive support and administrative services to the
Executive Director ICRG, including but not limited to:
· Receiving and screening phone calls; monitoring emails, using initiative and discretion to prioritise and action under limited guidance.
· Managing the diary to meet business priorities and competing deadlines.
· Ensuring that the Executive Director is aware of significant issues that require a timely response and that requests for urgent information and correspondence are actioned in their absence.
· Assisting in the preparation for meetings and appointments by providing intelligence and arranging for the necessary documents prior to the meeting.
· Working with the Executive Officer to conduct research, drafting and co-ordinating emails, communications, reports and documents as required
· Coordinating all travel and conference arrangements and accommodation for the
Executive Director and managing supporting documentation consistent with the Commission’s policies and procedures.
· Providing high level administrative support to the Executive Director, including managing stakeholder requirements and expectations, room bookings and other support needed for meetings, including scribing as required.
· Providing secretariat support for meetings as required, including compiling the agenda, disseminating papers, taking minutes and following up actions
· Coordinating, tracking and responding as appropriate to incoming correspondence and other documents
· Working as part of a high performing team to facilitate and support effective communication among Commission executives.
· Establishing strong working relationships across all offices.
· Managing sensitive information and maintaining a high level of confidentiality.
Position Eligibility Requirements
· Demonstrated organisational skills at a high level to provide day to day administrative support to Executives.
· High level competence and capability in undertaking a diverse range of organisational and administrative tasks, as successfully demonstrated in similar previous position(s).
· Demonstrated proficiency in written and verbal communication skills.
· Ability to communicate with influence and work collaboratively to resolve complex issues.
· Well-developed interpersonal skills.
· Proven track record in engaging effectively with a range of stakeholders, both internally and externally.
· Demonstrated ability to set priorities, meet competing deadlines and work effectively under pressure, in a small team environment.
· Ability and interest in proactively identifying and pursuing opportunities to better support the Executive Director.
· Knowledge, or the ability to quickly acquire knowledge of the role and functions of the Commission to support business priorities.
· Proficiency with standard Microsoft applications.
· Capacity to quickly learn and adapt to internal IT operating environment.
· Demonstrated ability to work in productive partnership to optimise performance and achieve business results.
Position Notes
Salary offered will be between $74,501 and $78,720 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
In your application, please prepare a statement of no more than 500 words in relation to the advertised role outlining:
· How your skills, knowledge and experience will be relevant to this role. Please address the position key accountabilities and position requirements in your statement.
· Why you are interested in the role and what you can offer us.
· Any specific examples or achievements that demonstrate your ability to perform the role.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit http://www.apsc.gov.au/citizenship-aps.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.
The Commission offers flexible working arrangements where staff may apply to work from home for up to 2 days per week. Employees have access to other flexible working arrangements in line with the Commission's Enterprise Agreement and Policies.
This position is only available to candidates based in Adelaide.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All
documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application, you will be requested to complete a 500-word statement of claims and attach your Resume. Cover letter is optional.
4. Click ‘Apply Now’ when you are ready to submit your application.
Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm AEDT on Wednesday 12 April 2023. Only completed applications will be accepted.
Please contact our recruitment team at recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to at jane.evans@agedcarequality.gov.au with the position title in the subject line.
Further information:
The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.
To be eligible to work in some roles, you may be required to be fully vaccinated against COVID-19 (including any COVID-19 booster dose to maintain an 'up-to-date' status). Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation, if a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable period, they may not be offered that role.
For further information about the Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/
For more information on the Australian Public Service, please visit
https://www.apsc.gov.au/working-aps/joining-aps/cracking-code
Senior Investigator
APS6
Quality Assessment and Monitoring Group
Worker Regulation & Incident Investigation Team (WRIIT)
Full Time, Ongoing
Adelaide, Brisbane, Melbourne, Canberra (ACT)
Parramatta (NSW), Perth
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
Position Description
Are you looking to make a real difference to the quality of care provided to older people and thrive in a varied and challenging work environment?
We have opportunities for the right people to become members of the Aged Care Quality and Safety Commission’s (the Commission’s) Quality Assessment and Monitoring Group – Worker Regulation & Incident Investigation team (WRIIT).
About the Quality Assessment and Monitoring Group
The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services, responding to reported serious incidents and additional functions as required such as infection control monitoring.
The Group is led by an Executive Director and national leadership team which undertakes these functions within a single Commission operating model and includes approximately 400 staff located across Australia based in national and regional teams responsible for delivery and performance. Flexible working arrangements may be offered in some roles.
The roles that we are seeking to fill:
Senior Investigator - Worker Regulation & Incident Investigation Team
Candidates will be asked to identify their location preferences for roles in their application.
Position overview
Senior Investigator – WRIIT
Senior Investigators are regulatory officers who conduct field-based investigations into suspected non-compliance with worker regulation legislation (code of conduct) and quality of care principles relating to reportable incidents including the use of restrictive practices under the Serious Incidents Response Scheme (SIRS).
https://www.agedcarequality.gov.au/sirs
https://www.agedcarequality.gov.au/providers/code-conduct-aged-care-information-providers
https://www.agedcarequality.gov.au/consumers/code-conduct-aged-care-information-consumers
The role includes field-based work with over-night travel commonly required which may include visits across states and territories. Flex-time is available to support management of the travel expectations of the role.
Position Duties
- Plan, participate in, and lead investigations into non-compliance with the Aged Care Act 1997 (Aged Care Act), relating to the SIRS program and worker regulation reforms (code of conduct).
- Conduct risk assessments in line with the Commission’s risk matrix to identify ongoing risks to aged care consumers based upon alleged/identified non-compliance.
- Investigations will include review of information and documents, interviewing of staff, consumers, their representatives and other relevant persons, observations on site, underpinned by the Australian Government Investigation Standards.
- Undertake activities using regulatory powers outlined in the Aged Care Quality and Safety Act 2018, the Aged Care Quality and Safety Commission Rules 2018 (Commission Rules) and the Regulatory Powers (Standard Provisions) Act 2014.
- Collect, secure and manage confidential information and evidential material gathered during investigations and other compliance activities.
- Produce high quality investigation reports to help guide regulatory responses, and support reasons for decisions on remedial actions required.
- Work collaboratively with legal officers and other advisors in the development of compliance and enforcement responses and briefs of evidence.
- Prepare briefs of evidence to support administrative action, civil proceedings and criminal prosecutions.
- Work collaboratively with other agencies or authorities and where appropriate refer matters to them under the relevant jurisdictional law.
- Participate in the delivery of education opportunities to inform and educate aged care providers and clients and the public about the Commissioner’s functions and the requirements of relevant legislation and rules.
- Provide coaching, mentoring and guidance to other Commission staff and contribute to a learning culture where expertise can be appropriately shared.
- Adhere to the APS Values and Code of Conduct.
Position Eligibility Requirements
- The ability to interpret legislation.
- Broad understanding of contemporary regulatory processes, inclusive practices and experience in leading and undertaking investigations.
- Investigation skills including the ability to exercise regulatory powers, identify non-compliance, and gather, analyse and present evidence.
- The capacity to develop sound working relationships to understand consumer risk and escalate issues accordingly.
- Excellent attention to detail, strong written and verbal communication skills, and adept time management skills, including the ability to produce quality written reports.
- Ability to identify opportunities for continuous improvement to achieve quality outcomes.
- Excellent interpersonal and communication skills and the ability to establish and maintain professional relationships with key external stakeholders
- The ability and the confidence to make sound judgements based on thorough research, problem solving, innovation and evidence-based practice, to achieve the objectives of the Commission.
- Ability to work collaboratively with others to focussing on the operational priorities and strategic direction of the Commission
- The ability to maintain personal resilience and wellbeing, and work flexibly in a changing environment
Desirable experience – one or more of the following:
· Understanding of the Australian aged care system and the regulatory legislation underpinning it.
· Experience working in a regulatory environment
Mandatory qualification:
· Certificate IV (Investigations) or equivalent (including law enforcement qualifications)
Position Notes
Salary offered will be between $ $89,394 -$100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps
Merit Pool established through this selection process may be used to fill this or future ongoing vacancies.
Travel
Travel both interstate and intrastate may be required from time to time.
Eligibility: Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps
To be eligible to work in some roles, you may be required to be fully vaccinated against COVID-19 (including any COVID-19 booster dose to maintain an 'up-to-date' status). Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation, if a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable period, they may not be offered that role.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page- https://www.agedcarequality.gov.au/about-us/careers and locate the relevant job title. All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.
Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on Sunday, 9th April 2023.
In your application please provide a statement of claims against the Eligibility Requirements in no more than 800 words.
Only completed applications will be accepted.
Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Bridget Pearce by emailing bridget.pearce@agedcarequality.gov.au with position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
Further information:
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national regulator of aged care services and the primary point of contact for consumers and aged care providers in relation to quality and safety. Our vision is that older Australians trust and have confidence that aged care services protect and enhance their safety, health, wellbeing and quality of life
Our role as the national regulator of aged care services is to approve providers’ entry to the government subsidised aged care sector; to accredit, monitor, assess and investigate aged care services against quality, safety and prudential requirements; and to hold providers to account for meeting their obligations through the proportionate use of a range of compliance and enforcement powers. Another of our core roles is to manage and, where possible, resolve complaints about aged care services. .
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
Position Description
The purpose of the position is to provide administrative support to the Sector Capability Group, Executive Assistant and Assistant Commissioner.
The Sector Capability Group (SCG) is comprised of 5 core teams including: strategic projects, communications, sector education, stakeholder engagement and parliamentary services and media . We support the Commission’s purpose, by supplying excellent communication, stakeholder engagement, media presence and education services that support the sector to deliver the great aged care experience that older Australians expect and deserve.
As a Group, we ensure:
- Consumers and the public are aware of what should be expected of quality care and services
- Consumers are engaged and empowered in their care and can easily make complaints or provide information about their experience
- Providers are incentivised to invest in capabilities that deliver high quality services that consumers want. We do this through:
- building high-trust, robust relationships between senior leaders and the regulator across the sector
- championing sector investment in capabilities needed to support market transformation and achievement of the required forms
- delivering education and information products that enable capability uplift.
- timely targeted effective communication
Position Duties
- Working closely with the Executive Assistant, Sector Capability to provide all round administrative support, managing work flows, organising meetings, scheduling and coordinating travel arrangements, arranging room bookings, accommodation and other support needed for meetings
- Coordinating, drafting and sending messages to staff across the Sector Capability Group, and drafting other communications as required
- Reconciliation of expenses including travel and corporate credit cards in the Finance System
- Participating in project work and operational initiatives to support achievement of the Commissions priorities
- Working collaboratively with the Executive Assistant to improve processes and procedures and provide quality assurance
- Liaising professionally with internal and external stakeholders including senior Executives and stakeholders across Commission
- Perform when required ad-hoc duties for other areas of the Sector Capability Group
Position Eligibility Requirements
- Demonstrated organisational, time management and administration skills with demonstrated accuracy and attention to detail, including the ability to use computer software programs and systems
- Proficiency in Microsoft Outlook, Teams, Excel, Word, PowerPoint
- Excellent communication and interpersonal skills including demonstrated experience dealing with senior staff, and internal and external stakeholders
- Ability to develop and maintain effective relationships
- Ability to work effectively with limited supervision to meet set timeframes and work outputs
Position Notes
Salary offered will be between $74,501 - $78,720 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps
In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.
Merit Pool established through this selection process may be used to fill this or future ongoing vacancies.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account if you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional.
4. Click ‘Apply Now’ when you are ready to submit your application.
Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on Friday 31st March 2023
Only completed applications will be accepted.
Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Elizabeth Huntly by emailing elizabeth.huntly@agedcarequality.gov.au with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
Further information:
For further information about the Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
Position Description
The Engagement, Education and Communications (EEC) Branch includes a number of sections including: Stakeholder Engagement, Sector Education, Communications and Parliamentary Services & Media. The EEC Branch protects and enhances the safety, health, well-being and quality of life of people receiving aged care by:
- Delivering engagement, education and communications strategies focused on building sector capability in risk prevention and mitigation
- Collaborating with stakeholders across the regulatory environment to foster a culture of innovation, continuous improvement and clear lines of responsibility and accountability
- Keeping the consumer at the centre of everything we do
- Delivering engagement, education and information products that build capability and promote behavior change across the aged care sector and within the Commission
- Being a trusted business partner for other groups across the Commission.
We have two opportunities available to join our team of engagement specialists. Work from any of our offices located around the country and be part of a dynamic team delivering critical engagement activities.
The role would suit people with experience in community and stakeholder engagement either in government or non-government organisations.
Position Duties
- Reporting to an Assistant Director Stakeholder Engagement, your main responsibilities will be:
- Managing the Secretariat function for high level forums and advisory bodies including Commission Consultative Forum and the Aged Care Quality and Safety Advisory Council
- Supporting strategic engagement with peak sector organisations and other key stakeholders
- Coordinating stakeholder engagement activities and feedback on key Commission initiatives, projects and topics that support our functions
- Building and maintaining engagement with internal and external stakeholders to seek insights and feedback to build capability and improve performance
Position Eligibility Requirements
- Demonstrated ability to engage with a range of internal and external stakeholders
- Demonstrated understanding of effective and inclusive stakeholder engagement practices
- Highly developed written and oral communication skills and demonstrated ability to communicate information clearly to audiences from various backgrounds and cultures. This includes a high level of attention to detail including minute taking, proof reading and responding to executive correspondence.
- Demonstrated ability to manage competing priorities to deliver agreed outcomes with a high level of attention to detail
- Experience working in a busy and dynamic environment, while fostering a positive and supportive team culture.
Position Notes
Salary offered will be between $89,394 - $100,849 depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps
In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.
Merit Pool established through this selection process may be used to fill this or future ongoing vacancies.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.
Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on Friday, 31st March 2023.
Only completed applications will be accepted.
Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Elsa Lee-McGill by emailing elsa.leemcgill@agedcarequality.gov.au. with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
Further information:
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
Position Description
The purpose of this position is to provide onsite support to a broad range of administrative functions within Corporate Services to the Facilities, Fleet and Assets section and assisting Human Resources, Finance and ICT.
It is an inherent requirement of this role that you attend your designated office five business days a week.
Position Duties
- Act as the State based contact and coordinator for the nationally provided Corporate Services the focus will be on Property and assistance to Finance, Human Resources, Facilities, and IT.
- Carry out Facility administrative function including, but not limited to, coordination of facilities maintenance and reporting, office accommodation and seating arrangements, security pass management, security monitoring, and emergency control activities.
- Provide analysis of space utilisation, raise and manage procurement contracts.
- Provide Financial administrative support including maintaining stationery and office supplies, cab-charge vouchers.
- Support WHS team in setting up of ergonomic equipment for staff, workplace inspection reports, hazard controls, incident reporting workplace inspection reports, hazard controls, incident reporting
- Provide HR administrative support including on-boarding, off-boarding, assist WHS in local coordination of training activities including room booking, distribution of material and catering.
- Provide IT administrative support including hardware allocation to new staff and collection from exiting staff.
- Manage local pool cars.
- Build and maintain positive working relationships with team members, internal and external service providers and stakeholders.
- Work as a valued member of the team to support organisational priorities
Key Relationships
Internal: Executives, Corporate services teams, All other staff
External: Department of Health, Service providers/Contractors
Financial Accountabilities: N/A
People Accountabilities: N/A
Position Eligibility Requirements
- Demonstrated knowledge of property management in day to day activity.
- Demonstrated organisational skills at a high level to provide day to day administrative support to the team.
- Knowledge, or the ability to quickly acquire knowledge of the role and functions of the Commission to support business priorities.
- Demonstrated ability to work in productive partnership to optimise performance and achieve business results.
- Ability to work with broad supervision, and to identify priorities to meet competing deadlines
- Effective written communication skills.
- Ability to communicate with influence and work collaboratively to resolve complex issues.
Position Notes
Salary offered will be between $79,854 and $86,359 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps
In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.
Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (AEDT) on Sunday 2nd April 2023
Only completed applications will be accepted.
Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Naomi Beveridge by emailing Naomi.Beveridge@agedcarequality.gov.au with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
Further information:
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
Position Description
The Aged Quality Safety and Commission is seeking the services of a proven Infrastructure Manager to help service our growing National fleet.
The ICT Infrastructure Manager will be required to provide advice and support for ICT infrastructure activities and contribute to asset configuration and management, with some onsite support possibly in offices located interstate. The successful applicant will need to work collaboratively in a geographically dispersed team environment as well as operate autonomously, apply initiative and possess strong client service skills, exceptional organisational skills, alongside procedural and policy knowledge.
The officer will require a good understanding of managing infrastructure and contracts in a government or corporate environment to support and enable projects, programs, and structured work efforts. The officer will confidently communicate with key stakeholders and executives.
Position Duties
- Prepare, facilitate, and manage infrastructure lifecycle activities and processes in a timely manner
- Manage and administer contracts and sourcing arrangements for ICT infrastructure, in line with legislative and Agency policy requirements
- Capture demand for digital assets and ensure that all requests are managed and fulfilled in a timely manner and using the service management tool
- Respond to ICT enquiries by staff and escalate issues where required
- Support several uplift and sustainment activities within ICT
- Participate and contribute to ICT device evaluations and regular reporting.
Position Eligibility Requirements
- Demonstrated experience in infrastructure management activities and lifecycle events
- Demonstrated ability to communicate openly and effectively and to build strong professional relationships with staff, stakeholders, and clients at all levels and across boundaries together with excellent interpersonal, negotiation and influencing skills
- Experience in managing and administering infrastructure including network configuration
- Demonstrated knowledge and experience in applying the Commonwealth’s Protective Security Framework (PSPF)
- Demonstrate problem solving skills with the ability to analyse and resolve complex issues and enquiries from stakeholders and provide information and advice as a representative of the team
- Eligibility for baseline level security clearance.
Desirable qualifications or experience
- Experience working across distributed locations around Australia
- Knowledge of Microsoft products and platforms, including Azure and Microsoft endpoint administration experience
- Experience in the creation and development of technical documentation, including knowledge articles, Standard Operating Procedures, Work Instructions and other documentation relating to the governance and operation of a system and/or assets
Risk Accountabilities
- Identifying and recording new operational and procurement risks
- Risk mitigations and application of controls
Financial Accountabilities
- None
People Accountabilities
- None
Position Notes
Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps
In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-non-ongoing vacancies.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.
Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (AEDT) on Sunday 2nd April 2023
Only completed applications will be accepted.
Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Toby Harvey by emailing Toby.Harvey@agedcarequality.gov.au with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
Further information:
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code
The Aged Care Quality and Safety Commission is the national regulator of aged care services funded by the Commonwealth government. Our purpose is to protect and enhance the safety, health, well-being and quality of life of aged care consumers. We do this by approving providers’ entry to the aged care system, accrediting, assessing and monitoring aged care services against requirements, and holding services to account for meeting their obligations. We also seek to resolve complaints about aged care services.
The Commission is seeking talented people with a broad cross section of skills, experience and qualifications to register for our Temporary Employment Register (TER). The TER assists with filling temporary positions (up to a possible maximum period of 3 years) across our Sector Capability, Enterprise Governance & Corporate Operations and Regulatory Policy & Intelligence groups within the commission.
Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to influence outcomes and achieve results.
You will be required to select job categories that best match your experience, skills and capabilities. Below are the broad job categories within Sector Capability, Enterprise Governance & Corporate Operations and Regulatory Policy & Intelligence.
- Corporate and Administration
- Policy, Program and Project Management
- Data Research & Analysis
Position Eligibility Requirements
To be eligible for employment with the Commission applicants must be an Australian citizen at the time an offer of employment is made.
An applicant’s suitability for employment with the Commission will also be assessed through a variety of pre-employment check processes, such as:
- Satisfactory completion of a criminal history check,
- Completion of a medical declaration and pre-employment medical (where required).
- Providing evidence of qualifications (where required).
- Obtaining and maintaining a security clearance at the required level (where required).
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page.
2. Click on the Temporary Employment Register - Sector Capability, Enterprise Governance & Corporate Operations and Regulatory Policy & Intelligence - APS4- EL2 and at the bottom of the Advertisement you will be asked to create an account if you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to provide a summary of your experience and attach your Resume.
4. Click ‘Apply Now’ when you are ready to submit your application.
Only completed applications will be accepted.
In your application please provide a summary of your experience in relation to the job category you have selected in no more than 600 words.
Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Further Information:
The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people. For further information about the Commission please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code
The Aged Care Quality and Safety Commission is the national regulator of aged care services funded by the Commonwealth government. Our purpose is to protect and enhance the safety, health, well-being and quality of life of aged care consumers. We do this by approving providers’ entry to the aged care system, accrediting, assessing and monitoring aged care services against requirements, and holding services to account for meeting their obligations. We also seek to resolve complaints about aged care services.
The Commission is seeking talented people with a broad cross section of skills, experience and qualifications to register for our Temporary Employment Register (TER). The TER assists with filling temporary positions (up to a possible maximum period of 3 years) across our Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Groups within the commission.
Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to influence outcomes and achieve results.
You will be required to select job categories that best match your experience, skills and capabilities. Below are the job categories within Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Group.
- APS4 Customer Contact Officer (ICRG)
- APS5 Senior Customer Contact Officer (ICRG)
- APS5 Complaints Officer (ICRG)
- APS6 Senior Complaints Officer (ICRG)
- APS5 Compliance Officer (ACIG)
- APS6 Senior Compliance Officer (ACIC)
- EL1 Assistant Director (ACIG)
Position Eligibility Requirements
To be eligible for employment with the Commission applicants must be an Australian citizen at the time an offer of employment is made.
An applicant’s suitability for employment with the Commission will also be assessed through a variety of pre-employment check processes, such as:
- Satisfactory completion of a criminal history check,
- Completion of a medical declaration and pre-employment medical (where required).
- Providing evidence of qualifications (where required).
- Obtaining and maintaining a security clearance at the required level (where required).
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page.
2. Click on the Temporary Employment Register – Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Group – APS4 – EL1 and at the bottom of the Advertisement you will be asked to create an account if you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to provide a summary of your experience and attach your Resume.
4. Click ‘Apply Now’ when you are ready to submit your application.
Only completed applications will be accepted.
In your application please provide a summary of your experience in relation to the job category you have selected in no more than 600 words.
Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Further Information:
The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people. For further information about the Commission please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code
Assistant Director- Executive Level 1
Quality Assessment and Monitoring Group
Full-Time, Non-ongoing
Locations: Adelaide (SA), Box Hill (VIC), Brisbane (QLD), Canberra (ACT), Hobart (TAS), Parramatta (NSW) and Perth (WA)
Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?
The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Assistant Director at the EL1 level. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
Aged Care Quality and Safety Commission
Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.
The Commission the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement. Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Quality Assessment and Monitoring Group
The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.
The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, Group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.
Executive Level 1 roles in the Quality Assessment and Monitoring Team need experience in 1 or more of the following capabilities:
- Operational Support/Management
- Project Management
- Business Improvement
- Quality Assessment/Regulation/Compliance
- Quality Assurance
- Investigations
- Complaints Management
Position Duties:
- Providing strategic direction and leadership to a team, building both individual and team capacity to undertake their roles efficiently and professionally and meet the expected standards of service quality and consistency.
- Working constructively with key internal and external stakeholders and support staff to effectively manage operational priorities, in a rapidly changing environment.
- Utilising the Commission’s risk management framework to identify, assess and respond to risk.
- Manage high volumes of work to achieve business priorities and key performance indicators.
- Being accountable for monitoring emerging issues, identifying the impact of these on the Group’s operational priorities and implementing agreed treatments
- Foster and support staff to motivate team members, build cooperation and optimise team performance.
- Actively support and demonstrate leadership across the Commission and the Group to contribute to achievement of the Commission’s strategic direction and corporate priorities.
- Foster and support staff wellbeing and contribute towards maintaining a positive culture.
- Some Executive Level 1 roles may make delegated decisions under the Commission Act and Rules based on a sound understanding and knowledge of relevant legislation
Eligibility Requirements:
1. Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions
2. Sound judgement, analytical skills and ability to understand and apply legislation and make delegated decisions
3. Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes
4. Responds positively to change and takes responsibility for managing work projects to achieve results
5. High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes
6. Excellent interpersonal and oral and communication skills with the ability to establish and maintain professional relationships with key external stakeholders
7. Ability to work collaboratively with others to focusing on the operational priorities and strategic direction of the Commission
8. Demonstrated ability to identify and respond appropriately to risk within a regulatory risk framework
9. Excellent attention to detail, strong written communication skills, and adept time management skills
10. In depth knowledge and experience in administrative decision making or be able to demonstrate a capacity to quickly acquire this knowledge
11. Undertake work activities with an awareness of their possible impact on strategic, political, or operational outcomes for the Commission
12. Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge
Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.
Appointment is also conditional on:
- Successfully completing a national police check.
- Providing evidence of meeting the Commission’s requirements for mandatory vaccinations for staff.
- A valid driver’s licence.
Salary:
These roles are classified EL1 and as such the range of salary will commence at $109,853 up to a maximum of $125,288. In addition, 15.4% superannuation will be paid.
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of three years.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim considering the eligibility requirements, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4. Click ‘Apply Now’ when you are ready to submit your application.
Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au (mailto:recruitment@agedcarequality.gov.au) for assistance with accessing our website or with lodging your application.
The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.
Further information:
For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code
Senior Investigations Officer
APS6
Worker Regulation & Incident Investigations Team (WRIIT) Team-Quality Assessment and Monitoring Group
Ongoing and non ongoing
Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth, Sydney .
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?
We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a highly skilled team of field officers who are responsible conducting investigations into suspected non-compliance with worker regulation legislation and quality of care principles relating to reportable incidents. The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Senior Investigations Officer. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
Aged Care Quality and Safety Commission
Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.
The Commission the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement. Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Quality Assessment and Monitoring Group
The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services, responding to reported serious incidents and additional functions as required such as infection control monitoring.
The Group is led by an Executive Director and national leadership team which undertakes these functions within a single Commission operating model and includes approximately 300 staff located across Australia based in national and regional teams responsible for delivery and performance. Flexible working arrangements may be offered in some roles.
Position overview
Senior Investigations Officer are regulatory officers who conduct field-based investigations into suspected non-compliance with worker regulation legislation and quality of care principles relating to reportable incidents including the use of restrictive practices under the Serious Incidents Response Scheme (SIRS). https://www.agedcarequality.gov.au/sirs
Position Duties:
- Plan, participate in, and lead investigations into non-compliance with the Aged Care Act 1997 (Aged Care Act), relating to the SIRS program and worker regulation reforms (code of conduct).
- Conduct risk assessments in line with the Commission’s risk matrix to identify ongoing risks to aged care consumers based upon alleged/identified non-compliance.
- Investigations will include review of information and documents, interviewing of staff, consumers, their representatives and other relevant persons, observations on site, underpinned by the Australian Government Investigation Standards.
- Undertake activities using regulatory powers outlined in the Aged Care Quality and Safety Act 2018, the Aged Care Quality and Safety Commission Rules 2018 (Commission Rules) and the Regulatory Powers (Standard Provisions) Act 2014.
- Collect, secure and manage confidential information and evidential material gathered during investigations and other compliance activities.
- Produce high quality investigation reports to help guide regulatory responses, and support reasons for decisions on remedial actions required.
- Work collaboratively with legal officers and other advisors in the development of compliance and enforcement responses and briefs of evidence.
- Prepare briefs of evidence to support administrative action, civil proceedings and criminal prosecutions.
- Work collaboratively with other agencies or authorities and where appropriate refer matters to them under the relevant jurisdictional law.
- Participate in the delivery of education opportunities to inform and educate aged care providers and clients and the public about the Commissioner’s functions and the requirements of relevant legislation and rules.
- Provide coaching, mentoring and guidance to other Commission staff and contribute to a learning culture where expertise can be appropriately shared.
- Adhere to the APS Values and Code of Conduct.
Eligibility Requirements:
1. The ability to interpret legislation.
2. Broad understanding of contemporary regulatory processes, inclusive practices and experience in leading investigations.
3. Investigation skills including the ability to exercise regulatory powers, identify non-compliance, and gather, analyse and
present evidence.
4. The capacity to develop sound working relationships to understand consumer risk and escalate issues accordingly.
5. Excellent attention to detail, strong written and verbal communication skills, and adept time management skills, including the ability
to produce quality reports.
6. Ability to identify opportunities for continuous improvement to achieve quality outcomes.
7. Excellent interpersonal and communication skills and the ability to establish and maintain professional relationships with key
external stakeholders
8. The ability and the confidence to make sound judgements based on thorough research, problem solving, innovation and
evidence-based practice, to achieve the objectives of the Commission.
9. Ability to work collaboratively with others to focussing on the operational priorities and strategic direction of the Commission
10. The ability to maintain personal resilience and wellbeing, and work flexibly in a changing environment
Desirable qualifications or experience – one or more of the following:
- Understanding of the Australian aged care system and the regulatory legislation underpinning it.
- Experience of working in a regulatory environment
- Certificate IV or Diploma in Government (Investigations) or equivalent
Note: All APS6 employees and contractors are expected to meet the APS6 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application. The Australian Public Service Commission provides useful information on how to apply for a job in the APS.
Travel Expectations:
The roles include field-based work with over-night travel commonly required which may include visits across states and territories. Flex-time is available to support management of the travel expectations of the role. Applicable travel expenses are covered under the Commission’s travel policy. A current driver’s licence is essential to support the travel expectations of the role.
Eligibility:
Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.
To be eligible to work in some roles, you may be required to be fully vaccinated against COVID-19 (including any COVID-19 booster dose to maintain an 'up-to-date' status). Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation, if a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable period, they may not be offered that role.
Employment Conditions and Benefits are outlined in the Commission’s Enterprise Agreement and supporting policies. The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture.
Appointment is also conditional on:
- Successfully completing a national police check.
- Providing evidence of meeting the Commission’s requirements for mandatory vaccinations for field staff and compliance with infection control risk measures including the safe use of personal protective equipment where required.
- Being able to meet the travel expectations of the role.
- A valid driver’s licence.
Salary:
The salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of three years.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim considering the eligibility requirements, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4. Click ‘Apply Now’ when you are ready to submit your application.
Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.
Further information:
For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
Senior Quality Assessors (Regulation/Compliance)
Quality Assessment and Monitoring Group
Full-time, Non-Ongoing
Locations: Adelaide (SA), Box Hill (VIC), Brisbane (QLD), Canberra (ACT), Hobart (TAS), Parramatta (NSW) and Perth (WA)
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our websitewww.agedcarequality.gov.au
Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?
We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a highly skilled team of field officers who are responsible for the assessment and monitoring of the performance of aged care services. The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Senior Quality Assessor. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
Aged Care Quality and Safety Commission
Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.The Commission the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement. Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Quality Assessment and Monitoring Group
The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.
The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, Group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.
About the Roles
We are looking for the right people to join our high performing team who are responsible for assessing and monitoring the performance of individual aged care providers compliance (residential, home care and flexible care) against the Aged Care Quality Standards.
Senior Quality Assessor roles are predominantly field based positions with over-night travel commonly required, with assessors undertaking visits to aged care services across each state and territory, including visiting communities where aged care services are provided. Flex-time is available to support management of the travel expectations of the role.
Attaining registration as a Senior Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program which must be successfully completed for the person to be eligible for registration as a Senior Quality Assessor. Following initial registration, Quality Assessors are required to undertake 15 hours of professional development each year and to apply for annual re-registration.
Becoming a registered Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program leading to registration as Registration as a Quality Assessor.
Position Duties:
- Undertaking visits to aged care services, either as part of a team or individually, to assess the service’s performance and compliance with the Aged Care Quality Standards.
- Engaging with aged care service providers to find and collect information/evidence, actively following through on lines of enquiry, including conducting interviews with service staff and management, to support our regulatory/compliance functions.
- Conducting in person or telephone-based interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service.
- Collecting and analysing evidence to record performance audit and assessment findings in written reports, using the Commission’s IT applications.
- Preparing well-reasoned and accurate reports for a delegate, which may be published, following an assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.
Eligibility Requirements:
1. Critically analyse information to prepare comprehensive, evidence-based reports which clearly and concisely document the reasoning and recommendations.
2. Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.
3. Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
4. Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.
5. An understanding of the issues affecting Aboriginal and Torres Strait Islander peoples, and an ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people.
6. Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.
7. Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions
Note: All APS6 employees and contractors are expected to meet the APS6 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application. The Australian Public Service Commission provides useful information on how to apply for a job in the APS.
Travel Expectations: Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy. A current driver’s licence is essential to support the travel expectations of the role.
Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.
Appointment is also conditional on:
· Successfully completing a national police check.
· Providing evidence of meeting the Commission’s requirements for mandatory vaccinations for field staff and compliance with infection control risk measures including the safe use of personal protective equipment where required.
· Being able to meet the travel expectations of the role.
· A valid driver’s licence.
Salary:
The salary offered will be between $89,586 and $101,027 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of three years.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim considering the eligibility requirements, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4. Click ‘Apply Now’ when you are ready to submit your application.
Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.
Further information:
For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
Operations Roles -APS 4- APS 6
Quality Assessment and Monitoring Group
Full-time, Non-Ongoing
Locations: Adelaide (SA), Box Hill (VIC), Brisbane (QLD), Canberra (ACT), Hobart (TAS), Parramatta (NSW) and Perth (WA)
Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?
We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a highly skilled team Operations team who are responsible for planning and coordinating the delivery of regulatory activities on behalf of the Aged Care Quality and Safety Commission.
The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Quality Assessment and Monitoring Group
The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.
The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, Group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.
Operations roles in the Quality Assessment and Monitoring Group need experience in 1 or more of the following capabilities:
· Operational Support/Management
· Project Management
· Business Improvement
· Regulation/Compliance
· Quality Assurance
· Complaints Management
· Procurement/Recruitment
Eligibility Requirements
APS4 Operations Support/Planning Officer
- Experience in administration and/or project/service delivery roles which have required you to work within an identified framework to deliver outcomes
- Strong quality assurance and attention to detail with high level written and verbal communication skills with strong customer service focus.
- Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders
- Demonstrated organisation and time management skills working under pressure and in a rapidly changing environment.
- Intermediate to advanced skills in MS Office Word and Excel.
- Ability to work both independently and productively as part of a team
- Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.
APS5 Senior Operations Officer
In addition to APS4 Position Eligibility Requirements, you will also have:
- Demonstrated experience in administration and project/service delivery roles, requiring data entry into multiple systems, the production of statistical analysis and/or reports, within an identified framework to deliver outcomes.
- Demonstrated organisational capability and ability to manage own and team’s evolving work priorities and working in high pressure environment.
- Provide support to a team and introduce and respond to change and uncertainty in a positive manner.
- Proactively anticipate needs and priorities and reliably respond to urgent requests.
APS6 Operations Manager
In addition to the APS4/5 Eligibility Requirements, you will also have:
- Excellent interpersonal, oral and written communication skills supporting an ability to produce concise, evidence-based reports and briefs in line with operational methodology.
- Understand and comply with legislative, policy and regulatory frameworks, including:
- Aged Care Quality and Safety Commission Act and Rules (2018) or be able to demonstrate a capacity to quickly acquire this knowledge.
- Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders
- Leadership and management skills, including the ability to respond positively to change, take responsibility for managing work projects and the ability to build capability and provide support to teams
- Demonstrated ability to apply intelligence and common sense to identify and respond appropriately to risk within the Commission’s risk management framework and escalate issues accordingly.
- Broad understanding of contemporary regulatory processes
- Ability to identify opportunities for continuous improvement to achieve quality outcomes
- The ability and the confidence to make sound judgements based on thorough research, analytics, problem solving, innovation and evidence-based practice, to achieve the objectives of the Commission.
- The ability to maintain personal resilience, wellbeing and work flexibly in a changing environment
Salary offered will be between $74,501 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Classifications
APS Level 4 ($74,501 - $78,720) – Operations Support/Planning Officer
APS Level 5 ($79,854 – $86,359) – Senior Operations Officer
APS Level 6 ($89,394 - $100,849) – Operations Manager
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps
Appointment is also conditional on:
- Successfully completing a national police check
- Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page-https://www.agedcarequality.gov.au/about-us/careers and locate the relevant job title. All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim considering the eligibility requirements and attach your resume.
4. Click ‘Apply Now’ when you are ready to submit your application.
Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.
Further information:
For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
Assistant Director
EL1
Quality Assessment and Monitoring Group
Ongoing
Adelaide, Brisbane, Canberra, Hobart, Melbourne (Box Hill), Perth, Sydney (Parramatta)
We are the national end-to-end regulator of aged care services and are focused on delivering a world class sector that safeguards the welfare and rights of consumers. These responsibilities include:
- granting approval for providers to deliver aged care services
- administering the Serious Incidents Response Scheme
- reducing the use of restrictive practices
We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct investigations and determine provider compliance including whether compliance and enforcement actions are required. We also resolve complaints about services, and provide education and engagement to achieve our regulatory goals
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
The opportunity
The Quality Assurance and Monitoring Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services and flexible aged care services, responding to reported serious incidents and investigating worker regulation obligations. Additional enabling functions include infection control monitoring, responding to complaints regarding our performance, and administration of quality assessor registration requirements.
Please refer to the Job Pack for more information on the Assistant Director positions available in the Quality Assurance and Monitoring Group.
As an Assistant Director in the Quality Assessment and Monitoring Group, you will:
- Provide strategic direction and leadership to a team, building both individual and team capacity to undertake roles efficiently and professionally and meet the expected standards of service quality and consistency.
- Work constructively with key internal and external stakeholders and support staff to effectively manage operational priorities and implement effective change in a reform environment.
- Manage high volumes of work to achieve business priorities and key performance indicators.
- Be accountable for monitoring emerging issues, identifying the impact of these on the Group’s operational priorities and implementing agreed treatments.
- Actively support and demonstrate leadership to contribute to achievement of the Commission’s strategic direction and corporate priorities.
- Foster and support staff wellbeing and contribute towards maintaining a positive culture.
- Exercise delegated decisions under the Commission Act and Rules based on a sound understanding and knowledge of relevant legislation (dependant on the role) and principles of effective decision making.
Our ideal candidate
Our ideal candidates will demonstrate their capability to:
- Provide strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and external stakeholder interactions.
- Deliver sound judgement, analytical skills and ability to understand and apply legislation and make delegated decisions.
- Build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes.
- Respond positively to change and takes responsibility for managing work projects to achieve results.
- Provide high-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes.
- Provide excellent interpersonal and oral and communication skills with the ability to establish and maintain professional relationships with key external stakeholders.
- Work collaboratively with others to focusing on the operational priorities and strategic direction of the Commission.
- Identify and respond appropriately to risk within a regulatory risk framework.
- Deliver excellent attention to detail, strong written communication skills, and adept time management skills.
- Deliver in depth knowledge and experience in administrative decision making or be able to demonstrate a capacity to quickly acquire this knowledge.
- Provide comprehensive understanding of contemporary regulatory investigations processes, practices, and experience in leading investigative reviews (relevant to some roles).
- Undertake work activities with an awareness of their possible impact on strategic, political, or operational outcomes for the Commission.
- Understand and comply with legislative, policy and regulatory frameworks, such as the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards.
- Publicly represent the Aged Care Quality and Safety Commission, acting professionally (including adhering to APS Values & Code of Conduct and operating within the boundaries of organisational processes and legal and public policy directions.
Eligibility
To be eligible for these positions you must be an Australian citizen.
Successful candidates will be:
- assessed through our pre-employment screening checks, such as an Australian Criminal History Check.
- Required to provide evidence of seasonal influenza and COVID 19 vaccinations.
Position Notes
Salary offered will be between $109,853 and $125,288 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
How to Apply?
Submit an online application through Commission Careers by 11:59pm AEDT on Sunday 16 April 2023.
As part of your application, you will need to provide:
- Your resume (normally three pages maximum)
- A ‘one page pitch’ telling us how your skills, knowledge, experience and qualifications make you the best person for the job and to perform at the relevant classification level.
You are encouraged to refer to ‘The Opportunity’, ‘Our Ideal Candidate’ sections of this advertisement, the position description, and the APSC’s Cracking the Code to assist you in drafting your one page pitch.
Please also refer to the APSC’s Integrated Leadership System to help you identify the leadership capabilities that are expected against the APS level you are applying to.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.
Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to QAM workforce Planning by emailing QAM.workforceplanning@agedcarequality.gov.au with position title in the subject line.