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The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

The purpose of the position is to provide strategic and operational policy advice and support with a focus on ensuring best practice, quality assurance and continuous improvement is implemented into decision making processes and that lessons learnt are translated into regulatory policy development.

As a section of the Regulatory Policy and Intelligence Group, Operational Policy and Support (OP&S) contribute to the Commission’s strategic purpose to protect and enhance the safety, health, well-being and quality of life of people receiving aged care by developing and providing advice on whole of Commission and function specific policy, guidance and tools that drives how we work and explains how to apply broad policy within all operational environments.


Key Capabilities

- Provide high-level policy support to operational areas and regulatory functions of the Commission through:

  • supporting the implementation of improvements to regulatory functions across the Commission
  • developing policy and operational documents for consideration by other team members
  • preparing and reviewing guidance material on policy and procedural changes
  • researching and drafting briefing documents for a range of audiences about policy issues
  • providing policy advice on relevant legislation, standards and industry information.

· Work collaboratively with internal and external stakeholders to build and maintain positive working relationships and respond to all enquiries and requests in a positive and timely manner.

· Mentor other staff and share information for the purpose of ensuring knowledge transfer and a common understanding of Commission legislation, Aged Care Quality Standards, Regulatory Strategy, Commission policy frameworks and organisational goals.

· Adhere to the APS Values and Code of Conduct.

· Represent the Commission with credibility and professionalism.


Position Eligibility Requirements

· Display sound judgement, analytical skills and the ability to understand legislation and support the development of sound policy and guidance

· High-level analytical and problem-solving skills

· Capacity to manage internal and external stakeholders as well as external suppliers

· Highly developed verbal and written communication skills and a demonstrated ability to communicate information coherently and concisely to a diverse audience

· Effective organisational and time management skills to plan and deliver identified priorities

· Ability to work effectively without supervision and to guide team members

· High-level proficiency in systems such as Microsoft and Adobe e.g. Excel, Word, PowerPoint, Sharepoint, Teams or similar


Desirable Qualifications/Experience:

· Thorough understanding of the Australian aged care system

· Experience developing regulatory policy


Position Notes

In your application please provide a statement of claims against the Key Capabilities and Eligibilty Requirements in no more than 800 words.

Salary offered will be between $86,790 - $97,912 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. Roles involving field work require the provision of evidence of having had a seasonal influenza and COVID 19 vaccinations. 

Merit Pool established through this selection process may be used to fill these or future vacancies on a non-ongoing or ongoing basis.

Non-ongoing opportunities will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on 14thJune 2022.

Only completed applications will be accepted.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

Specific questions about the roles can be directed to Duncan Given by emailing Duncan.Given@agedcarequality.gov.au with Position title in the subject line.


Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.  

For more information on the Australian Public Service, please visit https://legacy.apsc.gov.au/cracking-code

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.


The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.


Position Description

The purpose of the position is to provide administrative and operational policy support with a focus on ensuring best practice, quality assurance and continuous improvement is implemented into decision making processes and that lessons learnt are translated into regulatory policy development.


As a section of the Regulatory Policy and Intelligence Group, Operational Policy and Support (OP&S) contribute to the Commission’s strategic purpose to protect and enhance the safety, health, well-being and quality of life of people receiving aged care by developing and providing advice on whole of Commission and function specific policy, guidance and tools that drives how we work and explains how to apply broad policy within all operational environments.


Key Capabilities

· Support the provision of policy support to operational areas and regulatory functions of the Commission through: 

  • Assisting in the drafting of policy and operational documents
  • Assisting in the preparation of guidance material on policies and operational procedures
  • Researching and drafting briefing documents for a range of audiences about policy issues
  • Develop written interpretations of legislation, policies, and procedures
  • Contributing to the management of enquiries regarding operational policy, including through the drafting of responses

· Assist collaboration with internal and external stakeholders to build and maintain positive working relationships and respond to all enquiries and requests in a positive and timely manner. 

· Adhere to the APS Values and Code of Conduct. 

· Represent the Commission with credibility and professionalism

Position Eligibility Requirements

• Proficiency in systems such as Microsoft and Adobe e.g. Excel, Word, PowerPoint, Sharepoint, Teams or similar

• Ability to work effectively as a team member to accomplish organisational goals

• Capacity to manage and liaise with both internal and external stakeholders as well as external suppliers

• Good analytical and problem-solving skills

• Ability to work within a team to meet deadlines and ensure work is delivered against Commission objectives.


Desirable Qualifications/Experience:
· Understanding of the Australian aged care system

· Experience of working in a regulatory environment


Position Notes

In your application please provide a statement of claims against the Key Capabilities and Eligibilty Requirements in no more than 800 words.

Salary offered will be between $77,528 - $83,844 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. Roles involving field work require the provision of evidence of having had a seasonal influenza and COVID 19 vaccinations. 

Merit Pool established through this selection process may be used to fill this or future vacancies on an ongoing basis or non-ongoing basis.

Non-ongoing opportunities will be offered for an irregular/intermittent term.  Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.


Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on 14th June 2022.  Only completed applications will be accepted.

Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.  

Specific questions about these roles can be directed to Duncan Given by emailing Duncan.Given@agedcarequality.gov.au with Position title in the subject line.


Further information:
The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.  For more information on the Australian Public Service, please visit
https://legacy.apsc.gov.au/cracking-code

Non-ongoing Temporary Employment Register – Assistant Director- Executive Level 1
Non-ongoing
Various Branches (ACT/NSW/QLD/VIC/SA/WA)


Aged Care Quality and Safety Commission
The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.
The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Assistant Director at the EL1 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
Reporting to the Director, (EL2) your main responsibilities will be:

  • Provide leadership to your team and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality
  • Make delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation
  • Work constructively with external stakeholders and support staff to remain resilient when dealing with conflict and/or challenging behaviours
  • Identify and respond appropriately to risk
  • Manage high volumes of work considering risk, agreed priorities and KPIs
  • Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities
  • Foster and support staff wellbeing and contribute towards maintaining a positive culture



To be successful in this role you will need the following key capabilities:

  • Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions
  • Judgement, analytical skills and ability to understand and apply legislation and make delegated decisions
  • Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes
  • Demonstrated ability to identify and respond appropriately to risk
  • High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes
  • Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders
  • Ability to work collaboratively with others to focus on the operational priorities and strategic direction of the Commission

Salary:
These roles are classified EL1 and as such the range of salary will commence at $106,653 up to a maximum of $121,639. In addition, 15.4% superannuation will be paid.


How to Apply?


1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4. Click ‘Apply Now’ when you are ready to submit your application.
Only completed applications will be accepted.


In your application please provide a statement of claims (no more than 500 words) outlining why you would like to work with us and what strengths you would bring to the role.


Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au (mailto:recruitment@agedcarequality.gov.au) for assistance with accessing our website or with lodging your application.


Further information:
The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people
with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.
For further information about the Commission please visit https://www.agedcarequality.gov.au (https://www.agedcarequality.gov.au)
For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code (https://www.apsc.gov.au/cracking-code)

Senior Quality Assessors (Regulation/Compliance)
Quality Assessment and Monitoring Group
Fulltime - Non-Ongoing
Adelaide, Brisbane, Canberra, Melbourne, Sydney, Hobart


    Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?
We have exciting employment opportunities for the right people to become members of our highly skilled team of field officers who are responsible for the assessment and monitoring of the performance of aged care services. Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
About the Commission
Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.
The Commission the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Roles
We are looking for the right people to join our high performing team who are responsible for the assessing and monitoring the performance of individual aged care providers compliance (residential, home care and flexible care) against the Aged Care Quality Standards.
Quality Assessors roles are predominantly field based positions with over-night travel commonly required with assessors undertaking visits to aged care services across each state and territory. Flex-time is available to support management of the travel expectations of the role.
Becoming a registered Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program leading to registration as Registration as a Quality Assessor.
Primary Role Duties include

  • Undertaking visits to aged care services, either as part of a team or individually, to assess the service’s performance against and compliance with the Aged Care Quality Standards.
  • Engaging with aged care service providers to find and collect information/evidence, actively following through on lines of enquiry, including conducting interviews with service staff and management, to support our regulatory/compliance functions.
  • Conducting interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service either in person or on the telephone.
  • Collecting and analysing evidence to record  performance audit & assessment findings in written reports, using the Commission’s IT applications.
  • Preparing well-reasoned and accurate reports for a delegate, which may be published, on your assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.



Applicants must be able to demonstrate the following specific capabilities*:

  • Critically analyse information to prepare comprehensive, evidence-based reports which clearly and concisely document the reasoning and recommendations.
  • Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
  • Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.
  • Understand and comply with legislative, policy and regulatory frameworks, in particular Aged Care Quality and Safety Commission Act and Rules 2018 and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge.
  • Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct and operating within the boundaries of organisational processes and legal and public policy directions.

*Note: All APS6 employees and contractors are expected to meet the APS6 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application. The Australian Public Service Commission provides useful information on how to apply for a job in the APS
 Travel Expectations: Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy. A current driver’s licence is essential to support the travel expectations of the role.
Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.
Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination
  • Being able to meet the travel expectations of the role

Becoming a registered Quality Assessor is an essential requirement of this role. Your employment with the Aged Care Quality and Safety Commission is conditional on the successful completion of the comprehensive training program leading to registration as Registration as a Quality Assessor.
Salary offered will be between $86,977 and $98,084 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.
How to Apply?
1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3.    As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4.    Click ‘Apply Now’ when you are ready to submit your application.

In your application please provide a statement of claims against the Key Capabilities in no more than 500 words.

Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit
https://legacy.apsc.gov.au/cracking-code

Aged Care Quality and Safety Commission