By submitting an application on this website, you agree to allow us to correspond with you.

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

To maintain application integrations across ACCMIS (Aged Care Case Management Information System) and applications through design and development of enhancements so that ACCMIS and related applications meet business need.

Position Duties

· Active engagement with the business to understand user requirements, ACCMIS issues and pain points. Work with ICT teams to remediate and communicate with the business

· Scope, design, test and release ACCMIS integration solutions to ensure functionality and continuous improvement of ACCMIS and related applications, and maintain Interface Dependency documentation.

· Improve business efficiency and minimise business risk by the development of application solutions and interfaces

· Maintain relationship with both internal and external customers along with partners

· Provide ACCMIS and Application system administration

· Provide 2nd level business systems support

Position Eligibility Requirements

· Demonstrated experience in developing application integration solutions, ideally Microsoft Azure Cloud components

· Technical knowledge, skills and understanding of programming and relational database solutions, ideally the Resolve Software Group’s product suite

· Experience in the technical administration and support of Business Systems

· Experience in managing external resources as required

· Experience in vendor management and knowledge of ITIL practices and processes relevant to the role

· Understanding of Australian Government ICT Security policies or equivalent Industry best practices

· Relevant qualifications in ICT or Business and/or equivalent relevant experience

· Key Relationships

· Internal:  Members of the ICT Section; Business Systems Section; business units using ACCMIS; and Business sponsors of ACCMIS and related applications

· External: Application vendors

· Location: Any Commission Office

· Financial Accountabilities: Not Applicable

· People Accountabilities: Not applicable

Position Notes

Salary offered will be between $77,528 and $83,844 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future vacancies on a ongoing basis.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Friday,28th January 2022.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Cathy Bai by emailing cathy.bai@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

Assistant Director

EL1

Serious Incident Response Scheme- Home Care

Ongoing and Non-Ongoing

Hobart, Darwin, Melbourne, Brisbane, Sydney



Are you looking to make a real difference to the quality of care provided to older people and thrive in a varied and challenging work environment?

We have opportunities for the right people to become members of the Aged Care Quality and Safety Commission’s (the Commission)’s national Serious Incident Response Scheme Home Care and Residential Care Team.

This selection process will be used to fill a range of roles including vacancies in several national and regional teams.

Please note that the Commission recently undertook a bulk recruitment process which is currently nearing completion. This new process has been instigated to safeguard the Commission’s interest in ensuring we meet our service delivery commitments and represents an additional opportunity to apply for further roles that may not be filled by the initial process.

If you have previously applied through the bulk recruitment process and have not received correspondence in relation to your application, you can conclude that the process has not been finalised. You may wish to apply again to have a second chance at becoming successful, should your initial application subsequently be found to be unsuccessful.


About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au


Assistant Director Serious Incident Response Scheme, Data and Regulation Management, EL1

Key Accountabilities:

  • Providing advice on potential risks and regulatory guidance to mitigate risks in the data environment
  • Reporting to Management on the outcomes of assurance activities including making recommendations for control improvements
  • Capturing, reporting and analysis of the information gathered during assurance process activities and make recommendations to management to highlight gaps, drive control improvements and escalate issues as required in liaison with the I&A group.
  • Assist in the ongoing implementation of the Privacy and Information Governance Framework.
  • Act as an escalation point to assess Privacy incidents and support incident management processes including data breaches in liaison with the Privacy Team.
  • Provide support and guidance to the management group through identified trends and patterns.
  • Writing briefs, papers, complex case reports, and coordinating information sharing across the Commission.
  • Make positive ongoing contribution to the achievement of the Commission’s strategic goals.
  • Responsible for driving quality assurance and continuous improvement by identifying initiatives to improve workflows and processes.
  • Work collaboratively with various key stakeholders

Essential Requirements:

  • Ability to understand and analyse complex data and use data insights to improve regulatory outcomes in conjunction with Commission data Information and Analysis stream
  • Knowledge and understanding of complex case coordination matters or ability to acquire quickly
  • Extensive experience in implementing, driving and measuring quality assurance and continuous improvement initiatives
  • Ability to analyse complex information including interpretation and application of legislation
  • Excellent communication skills including demonstrated experience in working collaboratively with a diverse range of internal and external stakeholders for results.
  • Ability to manage sensitive and at times confronting information
  • Knowledge of information technologies, standards and best practices prevalent in data governance, data quality, and data Privacy and/or familiarity with governance, risk, and compliance methodologies.
  • Detailed knowledge of the Australian Privacy Act
  • Analytical skills to assess business requirements and ensure compliance with Privacy regulation, data policies and standards.
  • Ability to communicate successfully with technical and non-technical stakeholders at all levels to successfully build consensus, influence without authority, and get decisions implemented.
  • Ability to demonstrate an understanding of how data supports business strategy, and how it is used within business processes.
  • Ability to translate complex concepts, regulatory requirements, and legislation to meet a range of audiences
  • Demonstrates good judgment and commitment to high standards of ethics, regulatory compliance and business integrity.
  • Substantial level of problem solving, interpersonal and communication skills including the ability to think and work strategically.
  • High level of organisational and time management skills


Desirable:

  • Knowledge of the aged care or health sectors
  • Willingness to travel inter- and intrastate


Assistant Director Serious Incident Response Scheme (SIRS), Stakeholder Engagement and Education, EL1

Key Accountabilities:

  • In liaison with Stakeholder Engagement and Communications Teams, developing comprehensive engagement and communications strategies and develop a wide range of internal team communications utilising available resources such as Microsoft Teams
  • Capturing, reporting and analysis of the information gathered during assurance process activities and make recommendations to management to highlight gaps, drive control improvements and escalate issues as required in liaison with the I&A group.
  • Assisting to drive new opportunities, including the development of proposals to drive sector development and continuous improvement
  • Provide support and guidance to the management group through identified trends and patterns in sector feedback.
  • The Stakeholder Engagement and Education EL1 will report to Management on the outcomes of quality assurance activities including making recommendations for control improvements
  • Writing briefs, papers, complex case reports, and coordinating information sharing across the Commission.
  • Make positive ongoing contribution to the achievement of the Commission’s strategic goals.
  • Work collaboratively with various key stakeholders
  • Ensuring projects are delivered according to deadlines and budgets
  • Building strong relationships and liaising with providers and key internal and external stakeholders
  • Contributing to sector campaigns assisting in education of regulatory requirement

Essential Requirements:

  • Excellent communication skills including demonstrated experience in working collaboratively with a diverse range of internal and external stakeholders for results.
  • Demonstrated experience in developing communication materials to support engagement activities
  • A high level of competence with strategy and the key tools associated with effective stakeholder engagement.
  • Demonstrated experience in delivering flexible, consultative, and collaborative outcomes.
  • Ability to communicate successfully with internal and external stakeholders at all levels to successfully build consensus, influence without authority, and get decisions implemented.
  • Ability to monitor and report on community and stakeholder engagement effectiveness and results
  • Ability to translate complex concepts, regulatory requirements, and legislation to meet a range of audiences
  • Demonstrates good judgment and commitment to high standards of ethics, regulatory compliance and business integrity.
  • Substantial level of problem solving, interpersonal and communication skills including the ability to think and work strategically.
  • High level of organisational and time management skills
  • Experience in critical data analysis and feedback to measure effectiveness of activities and strategies, identifying associated risks and trends.

Desirable:

  • Knowledge of the aged care or health sectors
  • Willingness to travel inter- and intrastate


Position Notes

Salary offered will be between $106,653 and $121,639 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Selection Criteria in no more than 800 words, including what strengths you would bring to the role, and a copy of your CV.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Friday,28th January 2022.

Only completed applications will be accepted.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Catherine Kaehne by emailing catherine.kaehne@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

Are you looking to make a real difference to the quality of care provided to older people and thrive in a varied and challenging work environment?

We have opportunities for the right people to become members of the Aged Care Quality and Safety Commission’s (the Commission)’s national Serious Incident Response Scheme Home Care and Residential Care Team.

This selection process will be used to fill a range of roles including vacancies in several national and regional teams.

Please note that the Commission recently undertook a bulk recruitment process which is currently nearing completion.  This new process has been instigated to safeguard the Commission’s interest in ensuring we meet our service delivery commitments and represents an additional opportunity to apply for further roles that may not be filled by the initial process.

If you have previously applied through the bulk recruitment process and have not received correspondence in relation to your application, you can conclude that the process has not been finalised. You may wish to apply again to have a second chance at becoming successful, should your initial application subsequently be found to be unsuccessful.

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Duties

· Collaboratively manage a team and build capability of staff to undertake their roles effectively and efficiently

· Ensure clear communication between Team Leaders and EL1s

· Support staff to remain resilient when dealing with confronting information and heavy workloads

· Management and resolution of complex cases including complex report writing and communication with providers

· Manage and delegate workloads considering agreed priorities,

· Review submitted work for quality and ensure alignment with regulatory responsibilities

· Build and maintain effective working relationships with other regulatory teams in the Commission

· High level management of service providers to ensure legislative awareness and regulatory compliance

Position Eligibility Requirements

· Previous experience in providing strong leadership and management skills with the ability to build capability and support staff dealing with high workloads and challenging cases.

· Demonstrated experience dealing with complex case management matters, including effective risk assessment.

· Sound judgement, analytical skills and ability to understand and apply legislation.

· Experience managing competing priorities.

· Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key internal and external stakeholders.

· Ability to work collaboratively with the team to understand the strategic direction of the Commission.

· Ability to manage sensitive and at times confronting information

· Demonstrated ability to work across multiple IT platforms including Teams and the full Microsoft Office suite

Desirable:

· Willingness to travel inter- and intrastate

· Exposure to or interest in clinical assessment

· Experience in the aged/home care sector

Position Notes

Salary offered will be between $86,790 - $97,912 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 800 words, including what strengths you would bring to the role, and a copy of your CV.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Friday,28th January 2022.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Diane O’Brien by emailing diane.obrien@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

Are you looking to make a real difference to the quality of care provided to older people and thrive in a varied and challenging work environment?

We have opportunities for the right people to become members of the Aged Care Quality and Safety Commission’s (the Commission)’s national Serious Incident Response Scheme Home Care and Residential Care Team.

This selection process will be used to fill a range of roles including vacancies in several national and regional teams.

Please note that the Commission recently undertook a bulk recruitment process which is currently nearing completion.  This new process has been instigated to safeguard the Commission’s interest in ensuring we meet our service delivery commitments and represents an additional opportunity to apply for further roles that may not be filled by the initial process.

If you have previously applied through the bulk recruitment process and have not received correspondence in relation to your application, you can conclude that the process has not been finalised. You may wish to apply again to have a second chance at becoming successful, should your initial application subsequently be found to be unsuccessful.

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Duties

· Manage incoming reports and make initial assessments

· Liaison with providers by phone and email to request further information and provide education

· Accurate entry of reports and information into system

· Preparation of information about cases for transfer to other areas of the Commission and/or complex detailed assessment from a risk management perspective

· Liaison with other regulatory teams within the Commission as required

· Provision of support to providers to understand new requirements as required

· Staff training, mentoring and management (if required)

Position Eligibility Requirements

· Demonstrated previous experience in risk-based assessment or ability to acquire quickly

· Demonstrated strong communication skills, written and verbal

· Experience in report writing or equivalent complex report writing.

· Demonstrated high level time management, prioritisation and organisational skills with ability to meet tight deadlines

· Ability to contribute productively in a team environment

· Ability to manage sensitive and at times confronting information

· Demonstrated Ability to work across multiple IT platforms including Teams and the full Microsoft Office suite

Desirable:

· Willingness to travel inter- and intrastate

· Exposure to or interest in clinical assessment

· Experience in an aged care setting

Position Notes

Salary offered will be between $77,528 - $83,844 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 800 words, including what strengths you would bring to the role, and a copy of your CV.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Friday,28th January 2022.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Diane O’Brien by emailing diane.obrien@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

Are you looking to make a real difference to the quality of care provided to older people and thrive in a varied and challenging work environment?

We have opportunities for the right people to become members of the Aged Care Quality and Safety Commission’s (the Commission)’s national Serious Incident Response Scheme Home Care and Residential Care Team.

This selection process will be used to fill a range of roles including vacancies in several national and regional teams.

Please note that the Commission recently undertook a bulk recruitment process which is currently nearing completion.  This new process has been instigated to safeguard the Commission’s interest in ensuring we meet our service delivery commitments and represents an additional opportunity to apply for further roles that may not be filled by the initial process.

If you have previously applied through the bulk recruitment process and have not received correspondence in relation to your application, you can conclude that the process has not been finalised. You may wish to apply again to have a second chance at becoming successful, should your initial application subsequently be found to be unsuccessful.

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Duties

· Perform team administrative duties including data entry.

· Prepare and respond to routine communication via email and phone.

· Liaising with service providers to amend errors or omissions in reports.

· Maintain and edit records on the case management database and other Commission IT systems.

· Undertake routine risk assessments.

· Manage team travel arrangements through Commission systems.

· Manage team calendar, meeting invites, meeting minutes and distribution.

Position Eligibility Requirements

· Previous experience providing administrative and data entry support in a fast-paced team environment.

· Strong attention to detail and accuracy with data entry

· Strong verbal and written communication skills

· Ability to work across multiple IT platforms including Microsoft Teams and the Microsoft Office suite

· Results focused and ability to work to tight deadlines

· Ability to contribute productively in a team environment

· Ability to deal with sensitive and at times confronting information

Position Notes

Salary offered will be between $72,331 - $76,427 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 800 words, including what strengths you would bring to the role, and a copy of your CV.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Friday,28th January 2022.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Diane O’Brien by emailing Diane.Obrien@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is that older Australian trust and have confidence that aged care services protect and enhance their safety, health, wellbeing and quality of life. 

Position Description

Reporting to the Executive Director Regulatory Policy and Intelligence, the Director Operational Policy and Support manages a team with responsibility for supporting Commission staff to fulfil their functions under the Aged Care Quality and Safety Commission Act 2018. 

The primary function of the position is to provide leadership and support for the Operational Policy and Support functions for the Commission’s regulatory groups made up of Quality Assessment Monitoring, Intake and Complaints Resolution, and Provider Approvals, Serious Incident Response Scheme, Compliance and Investigation functions. 

Position Duties

• Provide clear and supportive leadership and direction on program of activities, including the development, publication, promotion and review of operational policy documentation for the regulatory groups of the Commission; 

• Lead the implementation of organisational priorities and policies into operational practice, including support the delivery of training; 

• Lead the development and maintenance of the Commission’s Operational Policy Framework working closely with operational areas and related support functions including business systems, learning and development, communications and stakeholder engagement functions

• Lead the Decision Support function, including provision of operational advice, interpretation and guidance on the operational implementation of legislation;

• Develop and manage key strategic relationships with internal stakeholders promoting the Commission’s business objectives;

• Provide leadership, direction and support to staff in implementing operational policy and support functions for new and existing regulatory functions, in a fast-paced and changing environment 

• Effective engagement with executives and a wide range of other staff across the Commission.

Key Capability Requirements

• Demonstrated experience in a public sector role and understanding of the Commission’s role as an integrated, risk-based national regulator;

• Demonstrated experience with development and implementation of a range of operational support products, including frameworks, policies, standard operating procedures, guidelines and factsheets;

• Strong track-record of success in leading high-performing teams in a complex, demanding environment;

• Highly-developed written and oral communication skills and demonstrated ability to communicate information coherently and concisely to audiences; 

• Demonstrated ability to set priorities, meet deadlines, work effectively under pressure and work effectively in a team environment;

• Ability to travel interstate when required.

Position Notes 

In your application please provide a statement of claims against the Key Capabilities in no more than 800 words.

Salary offered will be between $127,247 and $150,654 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Some interstate travel may be required

A Merit Pool established through this selection process may be used to fill this or future vacancies on an ongoing basis.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 5:00 pm (local time) on 2 February 2022.  

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Emma Jobson by emailing  Emma.Jobson@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit 

https://legacy.apsc.gov.au/cracking-code





The Aged Care Quality and Safety Commission (the Commission) was formed on

1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

This is an exciting time to join the Communications Team at the Commission, which is currently expanding to support the delivery of major reforms in the aged care sector.

Position Description

As a member of the Communications Team, reporting into the Director of Communications, you will lead and deliver high-quality digital communications activities that support the work of the Commission.

Position Duties

· Provide specialist advice to stakeholders on the design, development and implementation of a range of digital communication products and activities.

· Manage and lead a digital team and channels, including website, social media and online publication resources.

· Provide clear and consistent communication, setting clear performance and behavioural standards, managing performance, delegating responsibility and guiding and developing people.

· Lead the production of, and produce, a range of communication products such as digital content and reports to deliver specific stakeholder and organisational outcomes.

· Lead the research and analysis of information and risks and capitalise on opportunities to produce innovative and effective communication digital products and activities.

· Identify and implement targeted digital communications for external audiences to achieve agreed business outcomes.

· Work collaboratively and negotiate effectively to influence stakeholders and subject matter experts to deliver agreed business outcomes.

· Analyse the strategic environment and priorities within the Commission and adjust digital communications products and activities accordingly.

· Assess, interpret and comply with legislative, policy and regulatory frameworks.

· Accurate completion of work within timeframes and quality requirements, share own expertise with other and guide and mentor less experienced employees.

Position Eligibility Requirements

· A degree in communications, computer science/IT or related disciplines and/or significant experience in a digital communications role.

· Demonstrated experience in managing digital communication channels and teams, and leading the delivery of external communications projects and activities

· Ability to deliver high-quality, well-structured communication that is fit for purpose and audience

· Excellent written, verbal and interpersonal communication skills

· Excellent attention to detail with proof-reading and copy-editing skills (strong grammar and spelling) including experience in translating complex information into simplified English

· Strong knowledge of best-practice website and social media processes and principles.

· Strong engagement skills including the ability to develop productive working relationships with both internal and external stakeholders.

Key Relationships

Internal:  Office of the Commissioner; National Leadership Group; Various business units

External: Other government departments and agencies; key stakeholders and external suppliers

People Accountabilities: Three direct reports

External:

· External stakeholders relevant to the website, including Australian Government service provider representatives that support the Commission’s website on an ongoing, or a project-based, basis

Position Notes

Salary offered will be between $106,653 to $121,639 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future vacancies on an ongoing basis.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Wednesday, 26 January 2022.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Lisa Cedres by emailing lisa.cedres@agedcarequality.gov.au with position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Aged Care Quality and Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

This is an exciting time to join the Communications Team at the Commission, which is currently expanding to support the delivery of major reforms in the aged care sector.

Position Description

As a member of the Communications team, this position is responsible for the day-to-day management of the Commission’s website including improving the functionality of the website publishing content and supporting other digital and non-digital activities of the Communications team and broader Commission.

Position Duties

· Primary responsibility for the day-to-day management of the website (Drupal-based)

· Identify opportunities to improve the website functionality and user experience using data analytics tools

· Provide digital advice and solutions to support internal and external projects

· Draft, edit and proof content and publishing resources for the website

· Establish and maintain quality control of website content and resources

· Draft and distribute the monthly Aged Care Quality Bulletin e-newsletter via digital marketing platforms

· Liaise and collaborate with internal and external stakeholders

· Stay up to date with digital best practice and new technologies

· Provide advice and assistance on ad-hoc queries about reporting and coordination activities

Position Eligibility Requirements

· Demonstrated ability to manage a website successfully

· Strong knowledge of WCAG 2.0 accessibility requirements

· Excellent writing skills (including plain English) and attention to detail

· Demonstrated planning and organisational skills, including ability to meet deadlines with competing priorities and delivering work to a high standard

· Strong interpersonal and verbal communication skills

· Ability to develop and maintain effective internal and external working relationships

· Demonstrated quality decision-making using good judgement in a high-pressure environment, expertise and knowledge, along with a driven and enthusiastic nature

· Empathy, willingness to learn and team-orientated approach

· Drupal experience is highly desirable or extensive experience in other content management systems

· A tertiary qualification in communications, digital or related field is highly desirable

· Previous APS or government experience within a web or communications team or is highly desirable, along with a familiarity of government processes

· Experience in delivering best-practice website redevelopment projects is highly desirable

Key Relationships

Internal:

· Communications team

· Information & Communication Technology team

· Human Resources team

· Other Commission teams and groups

External:

· External stakeholders relevant to the website, including Australian Government service provider representatives that support the Commission’s website on an ongoing, or a project-based, basis

Position Notes

Salary offered will be between $86,790 to $97,912 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future vacancies on an ongoing basis.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Wednesday, 26 January 2022.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Lisa Cedres by emailing lisa.cedres@agedcarequality.gov.au with position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Aged Care Quality and Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

This is an exciting time to join the Communications Team at the Commission, which is currently expanding to support the delivery of major reforms in the aged care sector.

Position Description

Primary responsibility for the day-to-day management of the Commission’s social media channels

As a member of the Communications team, this position is responsible for management of the Commission’s social media channels including supporting the development and implementation of a social media strategy, monitoring community and reputation, responding to social media engagement, and supporting other activities of the Communications team and broader Commission.

Position Duties

· Primary responsibility for the day-to-day management of the Commission’s social media channels (LinkedIn, Facebook, Twitter, YouTube and other relevant platforms)

· Enhance and maintain the Commission’s presence on social media platforms and with community engagement

· Create engaging social media content

· Monitor, manage and respond to comments in an appropriate and timely manner

· Produce analytic reports, evaluations and insights on the social media channels

· Support projects to help improve audience reach

· Create or support the creation of a range of digital assets – tiles, photos, animation/videos, podcasts, for use on social media or the website

· Liaise and collaborate with internal and external stakeholders

· Stay up to date with digital trends and social media platforms

· Provide editorial and content review support

· Provide social media expertise and general digital communications advice to support projects and campaigns.

Position Eligibility Requirements

· Demonstrated knowledge and experience in managing social media, including developing and implementing a social media strategy, creating content, monitoring,managing and responding to comments, and reporting

· Well organised, superior written communication and proof-reading skills and familiarity with Australian Government writing style or ability to learn quickly

· Experience engaging diverse audiences using online and social media platforms

· Experience with creating a range of digital assets

· Demonstrated planning and organisational skills, including ability to meet deadlines with competing priorities and delivering work to a high standard

· Strong interpersonal and verbal communication skills

· Ability to develop and maintain effective internal and external working relationships

· Demonstrated quality decision making using good judgement in a high-pressure environment, expertise and knowledge, along with a driven and enthusiastic nature

· Empathy, willingness to learn and team-orientated approach

· A tertiary qualification in communications, digital or related field is essential

· Previous APS or government experience in a similar role within a digital or communications team is highly desirable, along with a familiarity of Government processes

· Knowledge of online publishing, video editing and/or graphic design programs is highly desirable.

Key Relationships

Internal:

· Communications team

· Information & Communication Technology team

· Other Commission branches

External:

· External stakeholders relevant to the Commission’s social media activities, including aged care sector and service provider representatives that may support the Commission’s social media on an ongoing, or a project-based, basis.

Position Notes

Salary offered will be between $86,790 to $97,912 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application, please provide a statement of claims against the Key Capabilities in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future vacancies on an ongoing basis.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Wednesday, 26 January 2022.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Lisa Cedres by emailing lisa.cedres@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Aged Care Quality and Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

This is an exciting time to join the Communications Team at the Commission, which is currently expanding to support the delivery of major reforms in the aged care sector.

Position Description

Primary responsibility for providing strategic communications support for the Commission.

As a member of the Communications team, this position is responsible for supporting the Assistant Director Strategic Communications and managing and supporting communications activities across the Commission.  This includes, including implementing and evaluating communications plans, and supporting other activities of the Communications team.

Position Duties

  • Produce content      for the Commission’s monthly external newsletter
  • Provide      strategic and tactical support for communications activities across the      Commission
  • Implement      and evaluate communications plans to support the Commission’s work to      implement the government’s aged care reform program and other activities
  • Develop      well-written, clear and concise communications for both internal and      external audiences
  • Draft,      edit and proof content
  • Planning      and delivery of campaigns
  • Liaise      and collaborate with internal and external stakeholders
  • Act      as a key business liaison partner
  • Provide      advice and assistance on ad-hoc queries about reporting and coordination      activities

Position Eligibility Requirements

· Demonstrated ability to develop and implement communications plans

· Ability to think strategically, and dilute and explain complex issues clearly

· Excellent writing and proofreading skills with strong attention to detail

· Demonstrated planning and organisational skills, including ability to meet deadlines with competing priorities and delivering work to a high standard

· Strong interpersonal and verbal communication skills

· Ability to develop and maintain effective internal and external working relationships

· Demonstrated quality decision making using good judgement in a high-pressure environment, expertise and knowledge, along with a driven and enthusiastic nature

· Empathy, willingness to learn and team-orientated approach

· Experience working in a strategic and tactical communications role is essential

· A tertiary qualification in communications

· Previous Australian Public Service or government experience within a communications team is highly desirable, along with familiarity of Australian Government processes

Key Relationships

Internal:

· Communications team

· Sector education team

· Stakeholder engagement team

· Relevant project teams

External:

· External stakeholders relevant to the Commission’s projects and initiatives

Position Notes

Salary offered will be between $86,790 to $97,912 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future vacancies on an ongoing basis.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Monday, 24 January 2022.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Lisa Cedres by emailing lisa.cedres@agedcarequality.gov.au with position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Aged Care Quality and Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

Non-ongoing Temporary Employment Register – Assistant Director- Executive Level 1
Non-ongoing
Various Branches (ACT/NSW/QLD/VIC/SA/WA)


Aged Care Quality and Safety Commission
The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.
The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Assistant Director at the EL1 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
Reporting to the Director, (EL2) your main responsibilities will be:

  • Provide leadership to your team and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality
  • Make delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation
  • Work constructively with external stakeholders and support staff to remain resilient when dealing with conflict and/or challenging behaviours
  • Identify and respond appropriately to risk
  • Manage high volumes of work considering risk, agreed priorities and KPIs
  • Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities
  • Foster and support staff wellbeing and contribute towards maintaining a positive culture



To be successful in this role you will need the following key capabilities:

  • Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions
  • Judgement, analytical skills and ability to understand and apply legislation and make delegated decisions
  • Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes
  • Demonstrated ability to identify and respond appropriately to risk
  • High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes
  • Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders
  • Ability to work collaboratively with others to focus on the operational priorities and strategic direction of the Commission

Salary:
These roles are classified EL1 and as such the range of salary will commence at $106,653 up to a maximum of $121,639. In addition, 15.4% superannuation will be paid.


How to Apply?


1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4. Click ‘Apply Now’ when you are ready to submit your application.
Only completed applications will be accepted.


In your application please provide a statement of claims (no more than 500 words) outlining why you would like to work with us and what strengths you would bring to the role.


Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au (mailto:recruitment@agedcarequality.gov.au) for assistance with accessing our website or with lodging your application.


Further information:
The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people
with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.
For further information about the Commission please visit https://www.agedcarequality.gov.au (https://www.agedcarequality.gov.au)
For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code (https://www.apsc.gov.au/cracking-code)

Senior Quality Assessors (Regulation/Compliance)
Quality Assessment and Monitoring Group
Fulltime - Non-Ongoing
Adelaide, Brisbane, Canberra, Melbourne, Sydney, Hobart


    Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?
We have exciting employment opportunities for the right people to become members of our highly skilled team of field officers who are responsible for the assessment and monitoring of the performance of aged care services. Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
About the Commission
Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.
The Commission the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Roles
We are looking for the right people to join our high performing team who are responsible for the assessing and monitoring the performance of individual aged care providers compliance (residential, home care and flexible care) against the Aged Care Quality Standards.
Quality Assessors roles are predominantly field based positions with over-night travel commonly required with assessors undertaking visits to aged care services across each state and territory. Flex-time is available to support management of the travel expectations of the role.
Becoming a registered Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program leading to registration as Registration as a Quality Assessor.
Primary Role Duties include

  • Undertaking visits to aged care services, either as part of a team or individually, to assess the service’s performance against and compliance with the Aged Care Quality Standards.
  • Engaging with aged care service providers to find and collect information/evidence, actively following through on lines of enquiry, including conducting interviews with service staff and management, to support our regulatory/compliance functions.
  • Conducting interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service either in person or on the telephone.
  • Collecting and analysing evidence to record  performance audit & assessment findings in written reports, using the Commission’s IT applications.
  • Preparing well-reasoned and accurate reports for a delegate, which may be published, on your assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.



Applicants must be able to demonstrate the following specific capabilities*:

  • Critically analyse information to prepare comprehensive, evidence-based reports which clearly and concisely document the reasoning and recommendations.
  • Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
  • Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.
  • Understand and comply with legislative, policy and regulatory frameworks, in particular Aged Care Quality and Safety Commission Act and Rules 2018 and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge.
  • Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct and operating within the boundaries of organisational processes and legal and public policy directions.

*Note: All APS6 employees and contractors are expected to meet the APS6 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application. The Australian Public Service Commission provides useful information on how to apply for a job in the APS
 Travel Expectations: Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy. A current driver’s licence is essential to support the travel expectations of the role.
Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.
Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination
  • Being able to meet the travel expectations of the role

Becoming a registered Quality Assessor is an essential requirement of this role. Your employment with the Aged Care Quality and Safety Commission is conditional on the successful completion of the comprehensive training program leading to registration as Registration as a Quality Assessor.
Salary offered will be between $86,977 and $98,084 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.
How to Apply?
1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3.    As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4.    Click ‘Apply Now’ when you are ready to submit your application.

In your application please provide a statement of claims against the Key Capabilities in no more than 500 words.

Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit
https://legacy.apsc.gov.au/cracking-code

Aged Care Quality and Safety Commission