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The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.


The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER).

The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment in any of our Commission Offices for a Director in Intelligence and Analysis. 

This position is responsible for providing leadership and support for the Commission’s data analytics functions reporting to the Executive Director, Regulatory Policy & Intelligence Group (RPI). 

You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.


Position Duties


  • Lead and manage a team to support I&A’s data analytics activities for effective collection, management, collation and analysis of Commission regulatory and other data to support the Commission’s regulatory and reporting activities 
  • Provide high-level expertise to the Commission in the interpretation and application of data to assist in identifying risk to people receiving aged care 
  • Lead data-driven initiatives, and effectively communicate data analytics and findings, including routine reporting of key Commission indicators, to all levels of the Commission, and where appropriate, external stakeholders
  • Provide strategic advice, problem solving and issues management in relation to complex data analytics and intelligence to the Executive Director RPI, and the Commission executive 
  • Actively contribute to the strategic direction of the Commission, providing insights and tracking of key performance indicators, including detailed reporting to the Commission Executive
  • Develop and enhance relationships with key internal and external stakeholders
  • Promote data literacy and support the Commission to build its data and intelligence capability 


Position Eligibility Requirements

  • High-level experience in data and analytics, including intelligence reporting
  • High-level analytical and problem-solving skills, including the ability to assess and manage risk and work collaboratively to resolve complex issues
  • Highly developed leadership and management skills, including the ability to lead a team in a dynamic environment and foster a positive and supportive team culture
  • Ability to provide strategic advice, problem solving and issues management in relation to intelligence and data analytics
  • Highly developed interpersonal, written and oral communication skills and demonstrated ability to communicate information coherently and succinctly
  • Understanding, or the ability to quickly acquire understanding, of the Commission’s role, strategic purpose, processes and people
  • Strong collaboration, stakeholder management and negotiation skills


Desirable qualifications or experience  

  • Understanding of the Australian aged care system
  • Experience working in government
  • Understanding of the Commission’s role as a regulator


Position Notes 

Salary offered will be between $127,247 to $150,654 per annum depending on skills and experience.  In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.


In your application please provide a statement of claims (no more than 500 words) outlining why you would like to work with us and what strengths you would bring to the role.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 


Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.


For more information on the Australian Public Service, please visit 

https://legacy.apsc.gov.au/cracking-code


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Operations Support Officer, APS4.You can register by submitting your details and resume using our online recruitment system at
agedcarequality.gov.au/about-us/careers. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.


Position Duties

  • Provide administrative support to schedule and coordinate completion of regulatory activities in national or regional teams within the Group.
  • Undertake operation support functions, including scheduling, reporting, administration support, database support, and travel itineraries, in accordance with operational guidelines.
  • Support administrative outcomes relating to the recruitment and onboarding of staff for the Commission, such as processing work orders or assisting with onboarding requirements across geographically dispersed teams.
  • Contribute to appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of workflow and tasks within the group, with an aim for continuous improvement. This may include large volume data entry and escalation of information for awareness.
  • Undertake a range of general administrative activities including but not limited to diary and email management, managing correspondence, organising travel arrangements, organising and taking minutes of meetings, to meet secretarial and administration needs of the team.
  • Work constructively with key internal and external stakeholders and providing support to other operational staff to do so.
  • Participate in project work and operational initiatives to support achievement of Commission priorities


Position Eligibility Requirements

  • Experience in administration and/or project/service delivery roles which have required you to work within an identified  framework to deliver outcomes
  • Strong quality assurance and attention to detail with high level written and verbal communication skills with strong customer service focus.
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders
  • Demonstrated organisation and time management skills working under pressure and in a rapidly changing environment.
  • Intermediate to advanced skills in MS Office Word and Excel.
  • Ability to work both independently and productively as part of a team
  • Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.


Salary offered will be between $72,331 and $76,427 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 


Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza  vaccination and COVID-19 Vaccination


    Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.


    How to Apply?

    1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
    2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
    3.    As part of your application you will be requested to attach your Resume. Cover letter is optional
    4.    Click ‘Apply Now’ when you are ready to submit your application.

    Contact Officer:

    Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

    Further information:

    The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/ .

For more information on the Australian Public Service, please visit 
https://legacy.apsc.gov.au/cracking-code ​​​​​​​

Non-ongoing Temporary Employment Register – Assistant Director- Executive Level 1
Non-ongoing
Various Branches (ACT/NSW/QLD/VIC/SA/WA)


Aged Care Quality and Safety Commission
The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.
The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Assistant Director at the EL1 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.
Reporting to the Director, (EL2) your main responsibilities will be:

  • Provide leadership to your team and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality
  • Make delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation
  • Work constructively with external stakeholders and support staff to remain resilient when dealing with conflict and/or challenging behaviours
  • Identify and respond appropriately to risk
  • Manage high volumes of work considering risk, agreed priorities and KPIs
  • Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities
  • Foster and support staff wellbeing and contribute towards maintaining a positive culture



To be successful in this role you will need the following key capabilities:

  • Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions
  • Judgement, analytical skills and ability to understand and apply legislation and make delegated decisions
  • Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes
  • Demonstrated ability to identify and respond appropriately to risk
  • High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes
  • Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders
  • Ability to work collaboratively with others to focus on the operational priorities and strategic direction of the Commission

Salary:
These roles are classified EL1 and as such the range of salary will commence at $106,653 up to a maximum of $121,639. In addition, 15.4% superannuation will be paid.


How to Apply?


1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4. Click ‘Apply Now’ when you are ready to submit your application.
Only completed applications will be accepted.


In your application please provide a statement of claims (no more than 500 words) outlining why you would like to work with us and what strengths you would bring to the role.


Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au (mailto:recruitment@agedcarequality.gov.au) for assistance with accessing our website or with lodging your application.


Further information:


Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.
Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination
  • Being able to meet the travel expectations of the role.


The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people
with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.
For further information about the Commission please visit https://www.agedcarequality.gov.au (https://www.agedcarequality.gov.au)
For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code (https://www.apsc.gov.au/cracking-code)



Senior Quality Assessors (Regulation/Compliance)
Quality Assessment and Monitoring Group
Fulltime - Non-Ongoing
Adelaide, Brisbane, Canberra, Melbourne, Sydney, Hobart


    Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?
We have exciting employment opportunities for the right people to become members of our highly skilled team of field officers who are responsible for the assessment and monitoring of the performance of aged care services. Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.
About the Commission
Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.
The Commission the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Roles
We are looking for the right people to join our high performing team who are responsible for the assessing and monitoring the performance of individual aged care providers compliance (residential, home care and flexible care) against the Aged Care Quality Standards.
Quality Assessors roles are predominantly field based positions with over-night travel commonly required with assessors undertaking visits to aged care services across each state and territory. Flex-time is available to support management of the travel expectations of the role.
Becoming a registered Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program leading to registration as Registration as a Quality Assessor.
Primary Role Duties include

  • Undertaking visits to aged care services, either as part of a team or individually, to assess the service’s performance against and compliance with the Aged Care Quality Standards.
  • Engaging with aged care service providers to find and collect information/evidence, actively following through on lines of enquiry, including conducting interviews with service staff and management, to support our regulatory/compliance functions.
  • Conducting interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service either in person or on the telephone.
  • Collecting and analysing evidence to record  performance audit & assessment findings in written reports, using the Commission’s IT applications.
  • Preparing well-reasoned and accurate reports for a delegate, which may be published, on your assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.



Applicants must be able to demonstrate the following specific capabilities*:

  • Critically analyse information to prepare comprehensive, evidence-based reports which clearly and concisely document the reasoning and recommendations.
  • Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
  • Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.
  • Understand and comply with legislative, policy and regulatory frameworks, in particular Aged Care Quality and Safety Commission Act and Rules 2018 and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge.
  • Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct and operating within the boundaries of organisational processes and legal and public policy directions.

*Note: All APS6 employees and contractors are expected to meet the APS6 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application. The Australian Public Service Commission provides useful information on how to apply for a job in the APS
 Travel Expectations: Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy. A current driver’s licence is essential to support the travel expectations of the role.
Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.
Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination
  • Being able to meet the travel expectations of the role

Becoming a registered Quality Assessor is an essential requirement of this role. Your employment with the Aged Care Quality and Safety Commission is conditional on the successful completion of the comprehensive training program leading to registration as Registration as a Quality Assessor.
Salary offered will be between $86,977 and $98,084 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.
How to Apply?
1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3.    As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4.    Click ‘Apply Now’ when you are ready to submit your application.

In your application please provide a statement of claims against the Key Capabilities in no more than 500 words.

Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps. Appointment is also conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza  vaccination and COVID-19 Vaccination

    For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

    For more information on the Australian Public Service, please visit
    https://legacy.apsc.gov.au/cracking-code

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.


The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.


Position Description

A full-time, ongoing opportunity exists in all our Commission office locations for an experienced Procurement Officer.  This role will support the Assistant Director of Procurement in providing guidance and advice to Commission staff on procurement legislation, regulation, processes and finance system requirements and the development and management of the Commission’s procurement framework. 


Position Duties

  • Provide staff across the Commission with guidance and advice to enable them to conduct compliant procurements with the Commonwealth Procurement Framework.
  • Provide first-line support to staff on the contracts (purchasing) module of the TechnologyOne finance system including advising and assisting with rectifying incorrectly entered contracts.
  • Monitor procurement and contractual arrangements and ensure compliance with Commonwealth Procurement Framework and Commission requirements by QAing contracts coming through the TechnologyOne Contracts Resource Pool.
  • Ensure the Commission complies with AusTender reporting deadlines by drafting contract notices to AusTender and updating the TechnologyOne finance system with CN #’s.
  • Extracting data from various sources and preparing reports on procurement activity for internal and external use including Budget and Senate Estimates, “Murray Motion” reporting, Risk & Audit Committee.
  • Maintain currency of Commonwealth Procurement Framework knowledge and requirements to support the Commission’s procurement activities.
  • Escalating complex issues to the Assistant Director Procurement.
  • Other duties as required.


Position Eligibility Requirements

  • Self-starter capable of working to broad direction.
  • Demonstrated knowledge of and experience in implementing the Commonwealth Procurement Framework including PGPA Act and Commonwealth Procurement Rules.
  • Demonstrated knowledge and experience in using the Commonwealth’s panel arrangements.
  • Effective communications, problem solving and decision-making skills.
  • Well-developed Excel skills.
  • Demonstrated experience with the TechnologyOne finance system contracts (purchasing) module.
  • Existing baseline security clearance or ability to obtain such clearance.


Risk Accountabilities: as per ILS framework

Financial Accountabilities: Nil


Key Relationships:

Internal: Senior Management, Business area managers and staff conducting procurements, Finance and Accounts Payable team, internal auditors.


External: Department of Finance, Digital Transformation Agency, Suppliers, other government agencies, TechnologyOne software support.


Position Notes 

Salary offered will be between $86,790 to $97,912 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.


Only candidates who hold Australian citizenship can apply.  Appointment is conditional on successfully completing a national police check. Roles involving field work require the provision of evidence of having had a seasonal influenza and COVID 19 vaccinations


In your application please provide a statement of claims against the Key Capabilities in no more than 600 words.


Merit Pool established through this selection process may be used to fill this or future vacancies on an ongoing basis.


How to Apply?

  1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
  2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
  3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
  4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on Sunday 14th August.

Only completed applications will be accepted. 


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Ross Dobson – Assistant Director, Procurement by emailing Ross.Dobson@agedcarequality.gov.au with Position title in the subject line.


Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.


For more information on the Australian Public Service, please visit 

https://legacy.apsc.gov.au/cracking-code.


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.


The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.


Position Description

To lead the development and support of key universal business systems to meet the objectives and requirements of individual user groups and functional areas, while maintaining a rigorous alignment to overarching Commission strategy and regulatory posture.


Position Duties

Strategy and Planning:

  • Provide advice and support to the Executive Leadership Group on known and emerging issues with business systems, including potential solutions and challenges
  • Develop and implement a strategy that meets the requirements of the Commission for a structured, planned, and flexible service and support model for all in-scope business systems

Continuous Improvement and Transformation

  • Active engagement and relationship-building with the business to understand user requirements, issues and pain points. Work with business system teams to remediate and communicate with stakeholders in both the Operational and Policy units.
  • Drive collaboration and innovation towards organisational value optimisation, efficiency, effectiveness and cost reduction; improve business efficiency and minimise business risk by the development of system and process solutions.
  • Translate and analyse emerging business needs and service system feedback to drive and evaluate solutions for consideration by the governance board

System Development and Deployment

  • Scope, design, test, configure, and release of business system enhancements and solutions to ensure application functionality for both current and forecast regulatory requirements
  • Manage a cross-functional project team to deliver the construction and integration of a unified case management system and undertake the role of Owner of that system.
  • Manage the procurement and contract management of associated suppliers

Operations Support and Governance

  • Production of structured process maps and standard operating procedures to meet current and emerging Policy and regulatory objectives, unified across the diverse regulatory functions of the Commission
  • Manage the end-user support functions of key business systems including the case management framework and digital operational procedures and guidance portal;

Leadership

  • Manage staff and stakeholders in line with the APS values and Code of Conduct and relevant legislative requirements (OHS&W, etc)
  • Develop performance frameworks and individual development plans for all managed staff


Position Eligibility Requirements

  • Experience in development and implementation of strategic plans
  • Experience managing business process improvement
  • Demonstrated ability to drive innovation and change
  • Demonstrated experience in managing diverse teams across multiple locations (including virtual team members) to drive complex outputs
  • Sound understanding of commonwealth recruitment and procurement practices
  • Experience in the delivery of ICT Projects in medium to large sized organisations, including technical knowledge, skills, and understanding of project management principles and governance arrangements 
  • Experience in managing a team of internal and external resources in the delivery of ICT projects, including vendor management
  • Effective written and verbal communication skills
  • Demonstrated problem solving and decision-making skills with an ability to lead by example and to coach, mentor, and guide teams and emerging leaders


Key Relationships:

Internal: Members of all operational and Corporate stakeholders

External: ICT vendors and service providers


Financial Accountabilities: 

Funds under delegated control


People Accountabilities: 

  • Management and Leadership of the System Governance and Support team, the Digital Toolkit team, and the ACCMIS project team


Position Notes 

Salary offered will be between $127,247 and $150,654 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.


Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 


In your application please provide a statement of claims against the Key Capabilities in no more than 600 words.


Merit Pool established through this selection process may be used to fill this or future vacancies on an ongoing basis.


How to Apply?

  1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
  2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
  3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
  4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers by 11:59pm (local time) on Thursday 25th August 2022.  

Only completed applications will be accepted. 


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Tristan Cox, Chief Digital Officer by emailing Tristan.Cox@agedcarequality.gov.au with Position title in the subject line.



Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.


For more information on the Australian Public Service, please visit 

https://www.apsc.gov.au/working-aps/joining-aps/cracking-code.

About the Aged Care Quality and Safety Commission

The Commission is a new and exciting agency that was formed on 1 January 2019. On 1 January 2020 the Commission received expanded powers to become the national end-to-end regulator of aged care services, and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

More about the Commission and our Regulatory Strategy can be found on our website www.agedcarequality.gov.au


The Intake and Complaints Resolution Group has current vacancies in the areas of;

     ·Complaints Operations (multiple vacancies)

     ·Worker Regulation (multiple vacancies)

Applicants will be considered for suitability against all roles.


About the Intake and Complaints Resolution Group

The Intake and Complaints Resolution Group provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services funded by the Australian government. This Group has an important role connecting the community with the Commission, so that we can:

     ·Resolve matters raised with us in a way that improves outcomes for individual consumers, and apply the outcomes of these processes to improve the quality of services for everyone receiving aged care services

     ·Assist consumers and their representatives by providing them with information, assistance and support to address their concerns or answer their questions about aged care

     ·Take action to address risks to the health, safety and well-being of consumers

The Intake and Complaints Resolution Group is responsible for receiving, assessing and resolving complaints and ensuring the Commission’s intake and resolution functions are fit for purpose in the context of reform in the aged care sector. The Intake and Complaints Resolution Group work with people receiving services, their representatives and service providers to resolve concerns and make positive improvements for people receiving aged care. Complaints are resolved using a range of approaches including early resolution, service provider resolution, conciliation and investigation.

Position Description

Assistant Directors in the Complaints Resolution Group typically lead teams to:

      ·Receive and assess complaints and other notifications in relation to aged care providers or workers, and where possible resolve them quickly, working collaboratively with people receiving care, complainants, and service providers; and

     ·Resolve or take appropriate action in relation to more complex complaints or notifications through resolution, conciliation or investigation processes.

     ·Provide leadership and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality

     ·Make delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation

    ·Work constructively with external stakeholders and support staff to remain resilient when dealing with conflict and/or challenging behaviours

     ·Identify and respond appropriately to risk

     ·Manage high volumes of work taking into account risk, agreed priorities and KPIs

     ·Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities

     ·Foster and support staff well being and a contribute towards maintaining a positive culture

Key Accountabilities:

     ·Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions

     ·Judgement, analytical skills and ability to understand and apply legislation and make delegated decisions

     ·Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes

     ·Demonstrated ability to identify and respond appropriately to risk

     ·High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes

     ·Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders

     ·Ability to work collaboratively with others to focusing on the operational priorities and strategic direction of the Commission

Essential Requirements:

     ·Understanding of the Australian aged care system; and/or

     ·Experience of working in a regulatory environment

Note: All EL1 employees are expected to meet the EL1 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application.

Position Notes

Salary will commence at $106,653 - $121,639 per annum with an individual flexibility agreement depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

A Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

Your application will be assessed on your ability to demonstrate that you possess the required skills, knowledge, experience and qualifications to perform the role as outlined above.

You will also be required to provide a response against the two (2) targeted questions below (maximum 500 words per question)

     1.Please outline your understanding of risk-based regulation and proportionate decision making and how you ensure that the consumer is at the centre of this?

     2.This role will involve communication with a wide range of staff and teams across the Commission, and other external regulators.  What skills and experience will you bring to effectively manage relationships respectfully, while ensuring that risk to consumers is managed and the outcomes they are seeking are achieved?

How to Apply

Visit the Commission’s website at www.agedcarequality.gov.au/about-us/careers where you will find current vacancies and instructions on how to complete your application.
1.    Please ensure that the 2 targeted questions are completed on the form.
2.    Please attach a copy of your resume with your online application.
3.  Please advise preferred location and nearest ACQSC office

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 10pm (local time) on Thursday 25 August 2022

Only completed applications will be accepted.

Contact Officer

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or lodging your application.

Specific questions about the role can be directed to Chantel Williams by emailing chantel.williams@agedcarequality.gov.au with the position title in the subject line.

Further information

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Aged Care Quality and Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code.

                            Serious Incident Response Scheme Officer
                           APS4
                           Serious Incident Response Scheme
                           Ongoing/Non-Ongoing 

                            Perth, Brisbane, Hobart, Canberra and Darwin

Are you looking to make a real difference to the quality of care provided to older people and thrive in a varied and challenging work environment?

We have opportunities for the right people to become members of the Aged Care Quality and Safety Commission’s (the Commission)’s national Serious Incident Response Scheme Home Care and Residential Care Team.

This selection process will be used to fill a range of roles across Sydney, Canberra, Darwin, Perth and Hobart

Please note that the Commission recently undertook a bulk recruitment process which has been completed. This new process has been instigated to safeguard the Commission’s interest in ensuring we meet our service delivery commitments and represents an additional opportunity to apply for further roles that may not be filled by the initial process.

You may wish to apply again to have a second chance at becoming successful, should your initial application subsequently be found to be unsuccessful or in merit pool.

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Duties

Manage incoming reports and make initial assessments
Liaison with providers by phone and email to request further information and provide education
Accurate entry of reports and information into system
Preparation of information about cases for transfer to other areas of the Commission and/or complex  detailed    assessment from a risk management perspective
Liaison with other regulatory teams within the Commission as required
Provision of support to providers to understand new requirements as required
Staff training, mentoring and management (if required)

Position Eligibility Requirements


Demonstrated previous experience in risk-based assessment or ability to acquire quickly
Demonstrated strong communication skills, written and verbal
Experience in report writing or equivalent complex report writing.
Demonstrated high level time management, prioritisation and organisational skills with ability to meet tight     deadlines
Ability to contribute productively in a team environment
Ability to manage sensitive and at times confronting information
Demonstrated Ability to work across multiple IT platforms including Teams and the full Microsoft Office suite.


Desirable:

Willingness to travel inter- and intrastate
Exposure to or interest in clinical assessment
Experience in an aged care setting
*Note – this position is a desk-based assessor position however occasional field work may be required.


To be eligible to work, you may be required to be fully vaccinated against COVID-19 (including any COVID-19  booster dose to maintain an 'up-to-date' status). Candidates should be aware that in roles where vaccination  against COVID-19 is required by public health orders/directions or other legislation, if a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable period, they may not be offered that role.

Position Notes


Salary offered will be between $77,528 - $83,844 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 800 words, including what strengths you would bring to the role, and a copy of your CV.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

To be eligible to work in some roles, you may be required to be fully vaccinated against COVID-19 (including any COVID-19 booster dose to maintain an 'up-to-date' status). Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation, if a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable period, they may not be offered that role.

How to Apply?

1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role
       and application process will be located here.
2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to
       sign in to complete your application.
3.    As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4.   Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Friday, 2 September 2022.  

Only completed applications will be accepted. 

Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Kiri Van Duiven by emailing  Kiri.VanDuiven@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/ .

For more information on the Australian Public Service, please visit 
https://legacy.apsc.gov.au/cracking-code

       Serious Incident Response Scheme Assessor
      APS5
      Serious Incident Response Scheme
      Ongoing and Non-Ongoing
      SIRS Residential – Hobart, Canberra, Brisbane, Perth, Darwin
     
Are you looking to make a real difference to the quality of care provided to older people and thrive in a varied and challenging work environment?

We have opportunities for the right people to become members of the Aged Care Quality and Safety Commission’s (the Commission)’s national Serious Incident Response Scheme Home Care and Residential Care Team.

This selection process will be used to fill a range of roles across Sydney, Canberra, Darwin, Perth and Hobart

Please note that the Commission recently undertook a bulk recruitment process which has been completed. This new process has been instigated to safeguard the Commission’s interest in ensuring we meet our service delivery commitments and represents an additional opportunity to apply for further roles that may not be filled by the initial process.

You may wish to apply again to have a second chance at becoming successful, should your initial application subsequently be found to be unsuccessful or in merit pool.

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Duties

  • Manage incoming reports and make initial assessments
  • Liaison with providers by phone and email to request further information and provide education
  • Accurate entry of reports and information into system
  • Preparation of information about cases for transfer to other areas of the Commission and/or complex  detailed assessment from a risk management perspective
  • Liaison with other regulatory teams within the Commission as required
  • Provision of support to providers to understand new requirements as required
  • Staff training, mentoring and management (if required)

Position Eligibility Requirements

  • Demonstrated previous experience in risk-based assessment or ability to acquire quickly
  • Demonstrated strong communication skills, written and verbal
  • Experience in report writing or equivalent complex report writing.
  • Demonstrated high level time management, prioritisation and organisational skills with ability to meet tight deadlines
  • Ability to contribute productively in a team environment
  • Ability to manage sensitive and at times confronting information
  • Demonstrated Ability to work across multiple IT platforms including Teams and the full Microsoft Office suite.


Desirable:

  • Willingness to travel inter- and intrastate
  • Exposure to or interest in clinical assessment
  • Experience in an aged care setting
  • *Note – this position is a desk-based assessor position however occasional field work may be required.
    To be eligible to work, you may be required to be fully vaccinated against COVID-19 (including any COVID-19  booster dose to maintain an 'up-to-date' status). Candidates should be aware that in roles where vaccination  against COVID-19 is required by public health orders/directions or other legislation, if a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable period, they may not be offered that role.

Salary offered will be between $77,528 - $83,844 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 800 words, including what strengths you would bring to the role, and a copy of your CV.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

To be eligible to work in some roles, you may be required to be fully vaccinated against COVID-19 (including any COVID-19 booster dose to maintain an 'up-to-date' status). Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation, if a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable period, they may not be offered that role.

How to Apply?

1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role
       and application process will be located here.
2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to
       sign in to complete your application.
3.    As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4.   Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Friday, 2 September 2022.  

Only completed applications will be accepted. 

Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Kiri Van Duiven by emailing  Kiri.VanDuiven@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/ .

For more information on the Australian Public Service, please visit 
https://legacy.apsc.gov.au/cracking-code

      Team Leader

      APS6

      Serious Incident Response Scheme

      Ongoing and Non-Ongoing

       SIRS Home Care - Darwin


Are you looking to make a real difference to the quality of care provided to older people and thrive in a varied and challenging work environment?

We have opportunities for the right people to become members of the Aged Care Quality and Safety Commission’s (the Commission)’s national Serious Incident Response Scheme Home Care and Residential Care Team.

This selection process will be used to fill merit pool for future expected vacancies across Darwin.

Please note that the Commission recently undertook a bulk recruitment process which has been completed. This new process has been instigated to safeguard the Commission’s interest in ensuring we meet our service delivery commitments and represents an additional opportunity to apply for further roles that may not be filled by the initial process.

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Duties

  • Collaboratively manage a team and build capability of staff to undertake their roles effectively and efficiently
  • Ensure clear communication between Team Leaders and EL1s
  • Support staff to remain resilient when dealing with confronting information and heavy workloads
  • Management and resolution of complex cases including complex report writing and communication with providers
  • Manage and delegate workloads considering agreed priorities,
  • Review submitted work for quality and ensure alignment with regulatory responsibilities
  • Build and maintain effective working relationships with other regulatory teams in the Commission
  • High level management of service providers to ensure legislative awareness and regulatory compliance


Position Eligibility Requirements

  • Previous experience in providing strong leadership and management skills with the ability to build capability and support staff dealing with high workloads and challenging cases.
  • Demonstrated experience dealing with complex case management matters, including effective risk assessment.
  • Sound judgement, analytical skills and ability to understand and apply legislation.
  • Experience managing competing priorities.
  • Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key internal and external stakeholders.
  • Ability to work collaboratively with the team to understand the strategic direction of the Commission.
  • Ability to manage sensitive and at times confronting information
  • Demonstrated ability to work across multiple IT platforms including Teams and the full Microsoft Office suite


Desirable:

  • Willingness to travel inter- and intrastate
  • Exposure to or interest in clinical assessment
  • Experience in the aged/home care sector
  •  *Note – this position is a desk-based assessor position however occasional field work may be required.


Salary offered will be between $86,790 - $97,912 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 800 words, including what strengths you would bring to the role, and a copy of your CV.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

To be eligible to work in some roles, you may be required to be fully vaccinated against COVID-19 (including any COVID-19 booster dose to maintain an 'up-to-date' status). Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation, if a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable period, they may not be offered that role.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Friday, 2 September 2022.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Kiri Van Duiven by emailing  Kiri.VanDuiven@agedcarequality.gov.au with Position title in the subject line.

Further information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission is the national end-to-end regulator of aged care services, and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care and broader aged care legislative responsibilities. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the communicate that aged care services are operating as they should, including working on continuous improvement.

More about the Commission and our Regulatory Strategy can be found on our website www.agedcarequality.gov.au

About the Approvals, Compliance and Investigations Group (ACIG):

The ACIG team presently have two Director Compliance vacancies, which cover the breadth of aged care services. One position is supporting Home Care Services while the other position will be supporting Residential Care.

The Approvals, Compliance and Investigations Group builds trust in the aged care sector in the following ways;

    ·Assessing and approving new providers of aged care, ensuring that they have demonstrated appropriate preparedness, resources, planning and intent to provide safe, quality care for consumers;

    ·Reviewing approved providers’ compliance with their responsibilities under the Aged Care Act 1997 (Cth) and applying proportionate enforcement actions/sanctions where necessary to remedy non-compliance.

    ·Implementing the Commission’s Regulatory Framework and the Compliance Enforcement Policy to deliver on key activities and protect the safety, wellbeing, and interests of aged care consumers;

    ·Leading the Commission’s National Case Coordination function, which co-ordinates organisation wide responses to complex cases through a central co-ordinated process; and

     ·Managing the assessment of Serious Incident Response notifications.

The Compliance sections are responsible for operational management of compliance matters in relation to approved providers of Commonwealth funded aged care services. The Compliance sections monitor provider compliance through a range of mechanisms, including information received from accreditation audits, review audits, assessment contacts, quality reviews, complaints, external referrals and other regulatory intelligence. This information is assessed to determine the Commission’s response, based on the identified risks to consumers.

Position Description

    •Implements the Regulatory Framework and the Compliance Enforcement Policy to delivery on key activities and protect the safety, wellbeing and interested of aged care consumers

    •Provide strategic leadership to compliance staff in developing and implementing robust investigations, risk assessments and compliance monitoring that aligns with best practice and complies with the organisational and operational requirements of the Commission

    •Plans, directs and continuously improves the efficiency and effectiveness of the Compliance team. Contributes effectively to business improvement and chance management activities

    •Drives collaboration across the Commission and a focus on maintaining strong links with operational areas, sharing relevant information and eliciting referrals of possible non-compliance

    •Provides an environment for greater opportunities for innovation and continuous improvement, fosters collaboration and explores synergies with other Government Departments and Non-Government agencies

    •Exhibits accountability, professional integrity and respect consistent with the Commission’s Values, and the APS Code of Conduct

    •Actively participates in the Commission’s performance development process and pursues professional and personal development opportunities

     •Represents the Compliance Group on internal and external working groups, meetings and forums as required

    •Manages internal and external stakeholder relationships effectively and influence outcomes positively through those relationships

    •Performs other duties as required

Key capabilities:

    •Strong track-record of success in leading high-performing teams in a complex, demanding environment

    •Demonstrated ability to develop and implement successful stakeholder engagement strategies within a regulatory environment

    •Demonstrated ability to effectively manage interpersonal relationships with respect and to communicate with influence with internal and external stakeholders

    •Highly developed written and oral communication skills and demonstrated ability to communicate information coherently and concisely to audiences

    •Demonstrated ability to engage effectively with executives and a wide range of other staff across the Commission

    •Demonstrated ability to set priorities, meet deadlines, work effectively under pressure and work effectively in a team environment

    •Ability to travel interstate when required

Desirable experience:

    •Experience in and understanding of aged care in Australia

    •Demonstrated experience in public sector roles and understanding of the Commission’s role as an integrated risk-based national regulator

All Directors are expected to meet the EL2 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support the preparation of an application

Position Notes

Salary: $127,247 - $150,654 (2021- 2022) per annum. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

A Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

Your application will be assessed on your ability to demonstrate that you possess the required skills, knowledge, experience and qualifications to perform the role as outlined above.

In your application please provide a statement of claims against the Key Capabilities in no more than 800 words.

How to Apply

Visit the Commission’s website at www.agedcarequality.gov.au/about-us/careers, where you will find current vacancies and instructions on how to complete your application.

Please complete an online application form and submit it to https://www.agedcarequality.gov.au/about-us/careersby 11:59pm (local time) on Thursday 8th September 2022

Only completed applications will be accepted.

Contact Officer

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or lodging your application.

Specific questions about the role can be directed to Ann Wunsch by emailing ann.wunsch@agedcarequality.gov.auwith the position title in the subject line.

Further information

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

For further information about the Aged Care Quality and Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code.

Aged Care Quality and Safety Commission