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2 x Policy Officer

Regulatory Policy & Intelligence Group

APS5

Ongoing

Parramatta, Sydney, Canberra, Adelaide, Perth or Brisbane


The Aged Care Quality and Safety Commission (the Commission) was formed on1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

The Policy Officer position provides administrative and operational policy support with a focus on ensuring best practice, quality assurance and continuous improvement is implemented into decision making processes and that learnings are translated into regulation and policy development.

Position Duties

Reporting to the Senior Policy Officer, the main responsibilities of this role will be:

Administration

  • Provide administrative support for operational policy activities to meet the needs of the industry and support the Commission’s vision, values and objectives. Provide administrative support for the coordination of Commission activities and the needs of OP&S as required.

Coordination and delivery

  • Provide administrative support to OP&S to support the execution of delegated decisions, including financial decisions where applicable

Relationship Management

  • Collaborate with internal and external stakeholders to build and maintain positive working relationships and respond to all enquiries and requests in a positive and timely manner. Share information to ensure knowledge transfer and consistency of understanding regarding the applicable standards, operating procedures and organisational goals

Financial Administration

  • Monitor and report on Regulatory Policy and Intelligence Group finances and ensure they are controlled and within APS and Commission policies and guidelines.

Selection Criteria

  • Display sound judgement, analytical skills and the ability to understand legislation and support the development of sound policy and guidance
  • Ability to work effectively as a team member to accomplish organisational goals
  • Capacity to manage internal and external stakeholders as well as external suppliers
  • Highly developed verbal and written communication skills and a demonstrated ability to communicate information coherently and concisely to a diverse audience
  • Effective organisational and time management skills to plan and deliver identified priorities
  • Ability to work effectively without supervision

Desirable Qualifications/Experience:

  • Understanding of the Australian aged care system
  • Experience of working in a regulatory environment

Position Eligibility Requirements

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.

In your application, please provide a statement of claims against the Selection Criteria in no more than 500 words.


Position Notes

Salary offered will be between $74,518 and $80,588 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

The diversity of our staff is very important to us. We are committed to achieving a diverse workforce and strongly encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ people and people from culturally and linguistically diverse backgrounds.

How to Apply?

  1. Complete your application form (which can be found below the position description on our careers page)
  2. Scroll down to the end of the job ad and click 'create an account' or 'sign in'
  3. Provide a written response outlining your statement of claims against the Selection Criteria listed above in no more than 500 words
  4. Attach a copy of your resume along with the completed Application Form and Submit.

Please complete an online application form and submit by 11:59pm (AEST) on Friday, 2 July 2021. Only completed applications will be accepted.

Contact:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Duncan Given, Assistant Director – Operational Policy and Support on (07) 3739 9387 or Duncan.Given@agedcarequality.gov.au with Position title in the subject line.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.publications/cracking-the-code.

Assistant Director, Operational Policy and Support

Regulatory Policy & Intelligence Group

EL1

Fulltime – Ongoing

Parramatta, Sydney, Melbourne, Brisbane, Adelaide, Perth or Canberra


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Purpose of position

To support delivery of the Commission’s work in applying policy and regulatory functions to ensure that: best practice, quality assurance and continuous improvement is implemented into decision making processes; learnings are translated into regulation and policy development; and operational areas are supported to promote quality and safety in aged care services.

Position Description

As a section of the Regulatory Policy and Intelligence Group, Operational Policy and Support contribute to the Commission’s strategic purpose to protect and enhance the safety, health, well-being and quality of life of people receiving aged care by developing and providing advice and support on whole of Commission and function specific policy, guidance and tools that drives how we work and explains how to apply broad policy within all operational environments.

Position Duties

Reporting to the Director, Operational Policy and Support the duties of the Assistant Director, Operational Policy and Support include the following:

  • Develop and maintain whole of Commission and function-specific policy, guidance and tools to assist operational areas in applying policy to their work.
  • Provide operational policy and decision support on complex cases, contentious issues or ambiguous policy.
  • Lead the design and delivery of projects to support the operational areas and regulatory functions of the Commission.
  • Develop and maintain the Commission’s operational quality assurance framework for all regulatory functions; includes driving consistency as a form of quality assurance.
  • Monitor and drive the implementation of improvements relating to regulatory functions, to ensure national consistency in decision making and case management.
  • Identify and respond appropriately to risk.
  • Work constructively with internal stakeholders and provide subject matter inputs to other areas of the Commission.
  • Provide leadership and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality.
  • Management responsibility for APS4 – APS6 staff
  • Adhere to the APS Values and Code of Conduct.


Selection Criteria

  • Experience leading effective teams - including work, engagement, wellbeing and performance management.
  • Ability to use judgement and to analyse complex information to understand and apply legislation.
  • Expert knowledge and understanding of the development of sound policy and guidance or ability to acquire quickly.
  • Ability to build organisational capacity and responsiveness, including the engagement with relevant internal stakeholders to ensure the timely delivery of policy and operational guidance.
  • Demonstrated experience in leading projects. Experience delivering projects that involve providers, consultants and contractors is desired but not necessary.
  • Excellent ability to use clear and influential communication skills to develop productive working relationships with internal and external stakeholders

Desirable Qualifications/Experience

  • Understanding of the Australian aged care system
  • Experience of working in a regulatory environment


Position Eligibility Requirements

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.

In your application, please provide a statement of claims against the Selection Criteria in no more than 800 words.

Position Notes

Salary offered will be between $102,512 and $116,916 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

The diversity of our staff is very important to us. We are committed to achieving a diverse workforce and strongly encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ people and people from culturally and linguistically diverse backgrounds.

How to Apply?

1. Complete your application form (which can be found below the position description on our careers page)

2. Scroll down to the end of the job ad and click 'create an account' or 'sign in'

3. Provide a written response outlining your statement of claims against the Selection Criteria listed above in no more than 800 words

4. Attach a copy of your resume along with the completed Application Form and Submit.

Note: All EL1 employees are expected to meet the EL1 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application.

Please complete an online application form and submit by 11:59pm (AEST) on Thursday, 1 July 2021. Only completed applications will be accepted.

Contact:

Please contact our recruitment team on (02) 9633 3262or hrservices@agedcarequality.gov.aufor assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Belinda Hocroft, Director – Operational Policy & Support on 02 8831 1102 or Belinda.Hocroft@agedcarequality.gov.au with Position title in the subject line.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Senior Policy Officer

Regulatory Policy & Intelligence Group

APS6

Ongoing

Parramatta, Sydney, Canberra, Adelaide, Brisbane or Perth

The Aged Care Quality and Safety Commission (the Commission) was formed on

1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

The Senior Policy Officer position provides high level operational policy advice and support with a focus on ensuring best practice, quality assurance and continuous improvement is implemented into decision making processes and that learnings are translated into regulation and policy development.

Position Duties

Reporting to the Assistant Director, Operational Policy and Support the main responsibilities of this role will be:

  • Provide high level policy support to operational areas and regulatory functions of the Commission through:
  • Supporting the implementation of improvements to regulatory functions including the Serious Incident Response Scheme and provider incident management system requirements
  • Developing policy and operational documents for consideration by other team members
  • Preparing and reviewing guidance material on policy and procedural changes
  • Researching and drafting briefing documents for a range of audiences about policy issues
  • Providing policy advice on relevant legislation, standards and industry information.
  • Work collaboratively with internal and external stakeholders to build and maintain positive working relationships and respond to all enquiries and requests in a positive and timely manner.
  • Mentor other staff and share information, ensuring knowledge transfer and a common understanding of Commission legislation, Aged Care Quality Standards, Regulatory Strategy and organisational goals.
  • Work effectively as a team member to accomplish organisational goals.
  • Adhere to the APS Values and Code of Conduct.
  • Represent the Commission with credibility and professionalism


Selection Criteria

  • Display sound judgement, analytical skills and the ability to understand legislation and support the development of sound policy and guidance
  • Ability to work effectively as a team member to accomplish organisational goals
  • Capacity to manage internal and external stakeholders as well as external suppliers
  • Highly developed verbal and written communication skills and a demonstrated ability to communicate information coherently and concisely to a diverse audience
  • Effective organisational and time management skills to plan and deliver identified priorities
  • Ability to work effectively without supervision


Desirable Qualifications/Experience:

  • Understanding of the Australian aged care system
  • Experience of working in a regulatory environment


Position Eligibility Requirements

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.

In your application, please provide a statement of claims against the Selection Criteria in no more than 500 words.

Position Notes

Salary offered will be between $83,420 and $94,110 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing or ongoing basis.

The diversity of our staff is very important to us. We are committed to achieving a diverse workforce and strongly encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ people and people from culturally and linguistically diverse backgrounds.

How to Apply?

  1. Complete your application form (which can be found below the position description on our careers page)
  2. Scroll down to the end of the job ad and click 'create an account' or 'sign in'
  3. Provide a written response outlining your statement of claims against the Selection Criteria listed  above in no more than 500 words
  4. Attach a copy of your resume along with the completed Application Form and Submit.

Please complete an online application form and submit by 11:59pm (AEST) on Thursday, 1 July 2021. Only completed applications will be accepted.

Contact:

Please contact our recruitment team on (02) 9633 3262or hrservices@agedcarequality.gov.aufor assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Jessica Madden – Operational Policy and Support on (03) 9665 8118 or Jessica.Madden@agedcarequality.gov.au with Position title in the subject line.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Director Quality Assessment and Monitoring (SIRS Investigation)

EL2

Quality Assessment and Monitoring Group

Ongoing

Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth, Sydney (Parramatta)


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

Interested in using your leadership, problem-solving and excellent communication skills to make a real difference to older Australians? The Aged Care Quality and Safety Commission (the Commission) is looking for staff with strong management and leadership skills, with experience working in a complex and changing environment.

Employment at an EL2 level at the Commission offers opportunities for mobility across the agency which includes our Complaints, Compliance, Quality Assessment and Monitoring, Engagement and Education, Regulatory Policy and Intelligence, and Corporate Groups.

About the Commission

Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Recent amendments to the Aged Care Act 1997 and Aged Care Quality and Safety Commission Act 2018 through the Aged Care Legislation Amendment (Serious Incident Response Scheme and Other Measures) Bill 2020 have provided the Commission with greater regulatory powers to enable it to effectively administer the SIRS and ensure provider compliance.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Operations Group (QAM)

QAM is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services, and investigations of incidents reported under the Serious Incident Response Scheme (SIRS).

QAM is led by an Executive Director and national leadership team which undertakes these functions within a single Commission operating model and includes approximately 300 staff located across Australia. The Group operates across four regions and includes a national operations team responsible for program planning and performance.

About the Role/s

The Director, QAM SIRS Investigations role reports to the Executive Director and leads a national team to conduct intelligence led investigations of aged care service’s compliance with their obligations against the Quality Standards and other obligations. The Director will lead the overall performance of the SIRS investigation functions including quality assurance of investigation plans and reports, and ensure that the team is operating in alignment with legislation and Commission procedures.

The successful candidate will:

• Be results driven with a focus on contemporary regulatory practice which supports consumer safety

• Be adept at planning, designing and leading investigations in the delivery of social services

• Demonstrate leadership skills that enable high performance, wellbeing and professional development

Positions are currently available in the Quality Assessment and Monitoring Operations Group however the outcomes of this process may be used for future vacancies in similar job roles within the Commission.

Primary Role Duties include

1. Providing leadership to build the capacity of staff to undertake their roles to meet expected standards of service and quality, building capability and capacity for officers undertaking investigations in social services.

2. Leading processes for risk assessment of internal referrals and allocation of assignments to Assistant Directors and SIRS investigation officers.

3. Exercising delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation, in particular that relating to the Serious Incident Response Scheme and in compliance with expected standards of contemporary regulatory practice.

4. Working constructively with internal & external stakeholders to build and support a high performing team which is resilient and focused on coaching and continuing professional development.

5. Identifying and responding appropriately to risk within the Commission’s risk framework and operating procedures.

6. Leading a team with high volumes of work that is consumer focused and considers risk, achieves agreed priorities, legislative timeframes and any relevant KPIs.

7. Active contribution to the Commission’s strategic directions and achievements against our corporate priorities including delivery of relevant regulatory reforms.

8. Leading and maintaining an inclusive and positive workplace culture that values continuous improvement and motivates staff to perform at their best.

9. Contributing subject matter expertise in building investigative capability within the Commission.

Position Eligibility Requirements

Key Job Capabilities:

1. Strong leadership and management skills including the ability to operate effectively within a single national leadership framework to lead a dispersed team of regulatory officials.

2. Broad experience in conducting investigations including conducting interviews, preparing evidence-based statements, and recommending actions in line with legislative authority.

3. Judgement, analytical skills and ability to understand and apply legislation and make delegated decisions

4. Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes

5. Demonstrated ability to identify and respond appropriately to risk within a regulatory risk framework.

6. High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes.

7. Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders

8. Ability to work collaboratively with others to focussing on the operational priorities and strategic direction of the Commission

Desirable Qualifications/Experience

  • Tertiary qualifications in a relevant discipline
  • Understanding of the Australian aged care system and
  • Certificate IV or Diploma in Government (Investigations) or equivalent

Position Notes

Salary offered will be between $124,752 and $147,700 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 900 words.

A merit pool will be created from this recruitment which may be used for future vacancies in similar roles

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Wednesday, 30June 2021.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Anthony Speed­ by emailing anthony.speed@agedcarequality.gov.au with Position title in the subject line.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code


Assistant Director Quality Assessment and Monitoring (SIRS Investigation)

EL1

Quality Assessment and Monitoring Group

Ongoing

Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth, Sydney (Parramatta).


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

Interested in using your leadership, problem-solving and excellent communication skills to make a real difference to older Australians? The Aged Care Quality and Safety Commission (the Commission) is looking for staff with strong management and leadership skills, with experience working in a complex and changing environment.

Employment at an EL1 level at the Commission offers opportunities for mobility across the agency which includes our Complaints, Compliance, Quality Assessment and Monitoring, Provider Approvals, Regulatory Policy and Corporate Groups.

About the Commission

Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Recent amendments to the Aged Care Act 1997 and Aged Care Quality and Safety Commission Act 2018 through the Aged Care Legislation Amendment (Serious Incident Response Scheme and Other Measures) Bill 2020 have provided the Commission with greater regulatory powers to enable it to effectively administer the SIRS and ensure provider compliance.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Operations Group (QAM)

QAM is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services, and investigations of incidents reported under the Serious Incident Response Scheme (SIRS).

QAM is led by an Executive Director and national leadership team which undertakes these functions within a single Commission operating model and includes approximately 300 staff located across Australia. The Group operates across national and regional teams to deliver functions.

About the Role/s

The Assistant Director roles report to a Director in a national QAM SIRS Investigation team, and are responsible for the management of a team of officers who conduct risk assessments and field-based investigations to prepare an investigation report. The Assistant Director makes delegated decisions by analyzing the reported findings and recommendations which may include consideration of other intelligence held by the Commission and the assessment of risk through the application of the Commission’s risk framework. The Assistant Directors are responsible for day to day team leadership including providing opportunities for staff wellbeing, feedback and continuing professional development.

These Assistant Directors roles have a responsibility for undertaking the QAM SIRS investigation functions in line with agreed operational procedures. The positions will be responsible for oversight and/or leading complex investigations of incidents and will manage a team of direct report staff located in one or more different regions.

Positions are currently available in the Quality Assessment and Monitoring Operations Group however the outcomes of this process may be used for future vacancies in the like roles in other groups within the Commission.

Primary Role Duties include

1. Provide leadership and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality, building capability and capacity for officers undertaking investigations.

2. Receive and risk assess internal referrals to allocate assignments to QAM investigation officers.

3. Make delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation, in particular that relating to the Serious Incident Response Scheme.

4. Work constructively with internal & external stakeholders and support staff to remain resilient when dealing with conflict and/or challenging behaviours

5. Identify and respond appropriately to risk within the Commission’s risk framework.

6. Manage high volumes of work taking into account risk, agreed priorities, legislative timeframes and any other KPIs.

7. Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities including operating within a ‘one Commission’ framework.

8. Foster and support staff wellbeing provide opportunity for coaching and supervision, and contribute towards maintaining an enthusiastic and safe workplace culture.

9. Contribute to building and maintaining an investigative capability within the QAM group and Commission

Position Eligibility Requirements

Key Job Capabilities:

1. Strong leadership and management skills including the ability to operate effectively within a single national leadership framework to lead a dispersed team of regulatory officials.

2. Broad experience in conducting investigations including conducting interviews, preparing evidence-based statements, and recommending actions in line with legislative authority.

3. Judgement, analytical skills and ability to understand and apply legislation and make delegated decisions

4. Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes

5. Demonstrated ability to identify and respond appropriately to risk within a regulatory risk framework.

6. High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes.

7. Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders

8. Ability to work collaboratively with others to focussing on the operational priorities and strategic direction of the Commission

Desirable Qualifications/Experience

  • Tertiary qualifications in a relevant discipline
  •  Understanding of the Australian aged care system and
  • Certificate IV or Diploma in Government (Investigations) or equivalent

Position Notes

Salary offered will be between $104,562 and $119,254 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 900 words.

A merit pool will be created from this recruitment which may be used for future vacancies in similar roles

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Wednesday, 30June 2021.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Erin Conlon by emailing erin.conlon@agedcarequality.gov.au with Position title in the subject line.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

Senior Investigations Officer

APS6

Quality Assessment and Monitoring Group

Ongoing and non ongoing

Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth, Sydney (Parramatta).


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?

We have exciting employment opportunities for the right people to become members of our highly skilled team undertaking the investigation of incidents reported under the Serious Incident Response Scheme, which commenced on 1 April 2021.

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

About the Commission

Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Recent amendments to the Aged Care Act 1997 and Aged Care Quality and Safety Commission Act 2018 through the Aged Care Legislation Amendment (Serious Incident Response Scheme and Other Measures) Bill 2020have provided the Commission with greater regulatory powers to enable it to effectively administer the SIRS and ensure provider compliance.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Operations Group (QAM)

QAM is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services, and investigations of incidents reported under the Serious Incident Response Scheme(SIRS).

QAM is led by an Executive Director and national leadership team which undertakes these functions within a single Commission operating model and includes approximately 300 staff located across Australia. The Group comprises national teams working across states and territories in response to business requirements, and regional teams with a focus on one to two states or territories.

About the Roles

We are looking for experienced investigation officers who will undertake risk assessments in response to reported incidents which may lead to the preparation of an investigation plan, investigation of incidents and production of an investigation report including recommendations for decision. The roles include field-based work with over-night travel commonly required which may include visits across states and territories.  Flex-time is available to support management of the travel expectations of the role.

Successful candidates will have demonstrated experience in undertaking investigations in a human service environment and will preferably hold a Certificate IV in Government Investigations (or equivalent). The role is primarily a SIRS investigation role however successful candidates will be provided with a comprehensive training program leading to registration as Registration as a Quality Assessor and may be expected to participate in assessment and monitoring activities as well as investigations.

The successful candidates, as authorised officers of the Commissioner, will:

  • Plan, participate in and lead investigations into incidents reported under the Serious Incident Response Scheme.
  • Assess data and complete risk analysis in line with Commission’s risk matrix and operational guidance, and develop highly quality investigation plans in response.
  • Conduct interviews, prepare statements and affidavits and use monitoring and investigation powers to identify and collect evidential      material.
  • Collect, secure and manage evidential material and confidential information gathered during investigations and other      compliance activities.
  • Produce high quality investigation reports and briefs of evidence to support recommended administrative action including compliance      and enforcement decisions.
  • Work collaboratively with consumers and their representatives, representatives of aged care services, and with other teams within the      Commission.
  • Participate in the delivery of education opportunities to inform and educate aged care providers and clients and the public about      the Commissioner’s functions and the requirements of relevant legislation      and rules.
  • Provide coaching, mentoring and guidance to other Commission      staff and contribute to a learning culture where expertise can be      appropriately shared.
  • As required perform the monitoring and performance assessment      functions of the Quality Assessor role or other activities as directed.

Position Eligibility Requirements

Our ideal candidate will have an ability to engage positively with older people and their representatives, apply professional behaviours at all times, and have demonstrated experience in a similar role, including:

  1. The capacity to develop sound working relationships to      understand consumer risk and escalate issues accordingly.
  2. High level investigation skills including the ability      to identify likely breaches, and gather, analyse and present evidence.
  3. Broad understanding of contemporary regulatory      processes, inclusive practices and experience in leading investigations.
  4. Good written communications skills supporting an      ability to produce quality reports and briefs.
  5. Previous experience in conducting interviews, preparing evidence-based statements, and recommending actions in line with legislative authority.
  6. Ability to identify opportunities for continuous improvement to achieve quality outcomes.
  7. The ability and the confidence to make sound judgements based on thorough research, problem solving, innovation and evidence-based practice, to achieve the objectives of the Commission.
  8. The ability to maintain personal resilience and wellbeing, and work flexibly in a changing environment.

Our ideal candidate will also have:

  • An understanding of the Aged Care Act 1997 and Aged Care Quality and Safety Commission Act 2018 or similar legislation.
  • Experience in or demonstrated understanding of aged care services and inclusive practices.

Certificate IV in Government (Investigations) or equivalent

Position Notes

Salary offered will be between $85,272 and $96,161 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 900 words.

Travel Expectations: Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight, sometimes at short notice. Applicable travel expenses are covered under the Commission’s travel policy. A current driver’s licence is essential to support the travel expectations of the role.

Appointment is also conditional on:

  • Successfully completing a national      police check
  • Providing evidence of having had a      seasonal influenza vaccination
  • Being able to meet the travel      expectations of the role

Probation: Successful completion of the quality assessor training program and acceptance for registration as a Quality Assessor is a probationary requirement for the role.

A merit pool will be created from this recruitment which may be used for future vacancies in similar roles

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) on Wednesday, 30June 2021.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Erin Conlon by emailing erin.conlon@agedcarequality.gov.au with Position title in the subject line.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

                                             Assistant Director Operations

                                             EL1

                                              Quality Assessment and Monitoring Group

                                              Ongoing

                                              Queensland


Interested in using your leadership, problem-solving and excellent communication skills to make a real difference to older Australians? The Aged Care Quality and Safety Commission (the Commission) is looking for staff with strong management and leadership skills, with experience working in a complex and changing environment.

Employment at an EL1 level at the Commission offers opportunities for mobility across the agency which includes our Complaints, Compliance, Quality Assessment and Monitoring, Provider Approvals, Regulatory Policy and Corporate Groups.

About the Commission

The role of the Commission is to protect and enhance the safety, health, well-being and quality of life of people receiving Australian Government funded aged care services.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Operations Group

The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services, and additional functions as required such as infection control monitoring.

The Group is led by an Executive Director and national leadership team which undertakes these functions within a single Commission operating model, and includes approximately 300 staff located across Australia, including four Regional Directors and a national Operations team responsible for program planning and performance

This group is responsible for the effective delivery of the Commission’s accreditation and monitoring program where Commonwealth funded aged care services are assessed against their performance against the Aged Care Quality Standards.

The Assistant Director roles will be responsible for the management of a small team of Quality Assessors, who are responsible for conducting primarily field-based audits and assessments of aged care providers. The Assistant Director also makes delegated decisions based on the findings of the Quality Assessment Team.

Primary Role Duties include

1. Provide leadership and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality

2. Make delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation

3. Work constructively with external stakeholders and support staff to remain resilient when dealing with conflict and/or challenging behaviours

4. Identify and respond appropriately to risk

5. Manage high volumes of work taking into account risk, agreed priorities and KPIs

6. Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities

7. Foster and support staff wellbeing and a contribute towards maintaining a positive culture

Position Eligibility Requirements

  •  Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions
  • Judgement, analytical skills and ability to understand and apply legislation and make delegated decisions
  • Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes
  • Demonstrated ability to identify and respond appropriately to risk
  • High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes
  • Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders
  • Ability to work collaboratively with others to focussing on the operational priorities and strategic direction of the Commission

Desirable Qualifications/Experience

  • Understanding of the Australian aged care system and
  • Experience of working in a regulatory environment
  • Experience in statutory decision making or administrative review


Position Notes

Salary offered will be between $104,562 and $119,254per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Primary Role duties in no more than 1000 words.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 5:00pm (local time) on Monday, 21 June 2021.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Susan Turner by emailing susan.turner@agedcarequality.gov.au with Position title in the subject line.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

                                                         Assistant Director

                                                         EL1

                                                        Serious Incident Response Scheme

                                                         Ongoing

                                                         Sydney, Hobart


The Aged Care Quality and Safety Commission (the Commission) formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.


A full-time, ongoing opportunity exists in our Hobart , Sydney office for an Assistant Director, Serious Incident Response Scheme.  This position contributes to the leadership of the team and sets in place measures to drive continuous quality assurance.


Position Duties

  • Lead and manage a Serious Incident Response scheme assessment team’s day to day operations
  • Responsible for managing the performance and development of staff
  • Manage complex case coordination including writing complex case reports, and coordinating information sharing across the Commission
  • Make positive ongoing contribution to the achievement of the Commission’s strategic goals
  • Responsible for driving quality assurance and continuous improvement by identifying initiatives to improve workflows and processes.
  • Work collaboratively with various key stakeholders


To be successful in this role you will need the following:

  • Extensive experience managing and leading teams including human resource management
  • Expert knowledge and understanding of complex case coordination matters or ability to acquire quickly
  • Extensive experience in implementing, driving and measuring quality assurance and continuous improvement initiatives
  • Ability to analyse complex information including interpretation and application of legislation
  • Excellent communication skills including demonstrated experience in working collaboratively with a diverse range of internal and external      stakeholders for results.
  • Ability to manage sensitive and sometimes confronting information


Desirable:

  • Clinical exposure or experience in an aged care or health setting
  • Willingness to travel inter- and intrastate


Position Notes

Salary offered will be between $104,562 and 119,254 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps


In your application please provide a statement of claims against the Key Capabilities in no more than 600 words.


How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers pageClick ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 5:00pm (local time) on Monday, 21 June 2021.

Only completed applications will be accepted.


Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to the Director, Compulsory Reporting Team ­­­­­­­­­­­by emailing Amanda.Innes-Brown@agedcarequality.gov.au with Position title in the subject line.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.


The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

The purpose of this position is to manage, maintain and enhance ICT services through the provision of high-quality customer support.

Position Duties

  • · Active engagement with the business to understand user requirements, ICT issues and pain points. Work with ICT teams to mediate and communicate with the business
  • · Responsible for all day to day procurement of materials and goods.
  • Maintain relationships with both internal customers along with external vendors. This may include conducting one-on-one or group discussions relating to ICT Procurement.
  • Provide up to date feedback and information to clients and Directors regarding the status of orders.
  • Maintain currency of knowledge to support the Agency’s ICT environment
  • Monitor ICT Procurement and Contractual arrangements and ensure compliance with Government requirements
  • Manage decentralised receiving of goods, physical checking, appropriate storage, and maintenance of records.
  • Ensuring licensing compliance across all commercial software and platforms across the organisation and align inventory management to projected headcounts.
  • Execution of inventory operations (stocking, stock replenishment, stock inspection, stock returning and hardware and software maintenance).
  • Participate as required in projects that enhance the Agency’s ICT environment and customer service capabilities
  • Produce both structured and ad-hoc reports, memos, policies, procedures and analysis on ICT services.
  • Support the Assistant Director in the delivery of the ICT strategy
  • Self-motivated with strong negotiation skills

Position Eligibility Key Capability Requirements

  • Maintain up to date and accurate record of ICT Assets within the Commission
  • Experience in the development and execution of ICT Procurement requirements, ideally in a similar environment
  • Relevant knowledge, skills and understanding of ICT Procurement and/or Contractual experience
  • Effective communications, problem solving and decision-making skills
  • Experience in vendor management and knowledge of ITIL practices and processes relevant to the role
  • Understanding of Commonwealth Government ICT Security policies or equivalent industry best practices
  • Relevant qualifications in ICT or Business and/or equivalent relevant experience
  • Minimum 4 years’ experience in Procurement or similar role
  • Strong experience and knowledge in planning and managing logistics
  • Competent IT and strong attention to detail
  • Excellent communication skills
  • Ability to work in a team environment as well as unsupervised
  • Proactive in meeting targets and timelines
  • Exceptional organisational skills and ability to prioritise
  • Eligible to live and work in Australia

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.

In your application please provide a statement of claims against the Key Capabilities in no more than 500 words

Position Notes

Salary offered will be between $76,008 to $82,200 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Merit Pool established through this selection process may be used to fill this or future vacancies on a non-ongoing.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

How to Apply?

1. Complete your application form (which could be found below the position description on our careers page)

2. Create your Account using Submittable, in case you have an account then Sign-in

3. A written response outlining your statement of claims and the strengths you would bring to the role against the Key Job Capabilities listed above (no more than a total of 500 words)

4. Attach a copy of your resume along with the completed Application Form and Submit

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers  by 5:00pm (local time) on 18th June 2021. Only completed applications will be accepted.

Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Peter Craig, Assistant Director on 02 8831 1080 and email is peter.craig@agedcarequality.gov.au with position title in the subject line.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.


  


Aged Care Quality and Safety Commission


The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care. 


The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Assistant Director at the EL1 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

 


Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 


Reporting to the Director, (EL2) your main responsibilities will be: 



  • Provide leadership to your team and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality

  • Make delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation 

  • Work constructively with external stakeholders and support staff to remain resilient when dealing with conflict and/or challenging behaviours 

  • Identify and respond appropriately to risk

  • Manage high volumes of work considering risk, agreed priorities and KPIs

  • Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities

  • Foster and support staff wellbeing and contribute towards maintaining a positive culture 


To be successful in this role you will need the following key capabilities: 



  • Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions

  • Judgement, analytical skills and ability to understand and apply legislation and make delegated decisions

  • Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes

  • Demonstrated ability to identify and respond appropriately to risk

  • High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes

  • Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders

  • Ability to work collaboratively with others to focus on the operational priorities and strategic direction of the Commission


Salary:


These roles are classified EL1 and as such the range of salary will commence at $102,512 up to a maximum of $116,916. In addition, 15.4% superannuation will be paid.


How to apply:


Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.


The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people. 


To apply, please scroll to the bottom of the screen and click 'create your account' or 'Have an account ? Sign in'. Follow the prompts an ensure you attach your CV and application form which can be found  at the following link: https://www.agedcarequality.gov.au/media/87537 


Only completed applications will be accepted. 


In your application please provide a statement of claims (no more than 500 words) outlining why you would like to work with us and what strengths you would bring to the role. 


Further information: 


For further information about the Commission please visit https://www.agedcarequality.gov.au/


For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code.

                            Information Officer

                            APS5

                            Job Type- Non-Ongoing

                            National


The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

Position Description

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Information Officer at the APS level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

The Information Officer APS 5 will work collaboratively as part of a small team to provide timely and accurate data, information, analysis, and intelligence to support regulatory activities.

The role includes information gathering from a variety of sources including regulatory activities and information, internal and external stakeholder engagement, risk identification in industry, and information and intelligence from other relevant agencies. The goal of these activities is to provide the Commission with the data, information and intelligence it needs to effectively and efficiently deliver, assess and tailor regulatory operations to protect the safety, health and wellbeing of aged care consumers.

Successful applicants will be required to draft letters, reports, and briefings, prepare presentations, be able to interpret data, policy, legal and clinical advice, seek external and internal advice to recommend appropriate regulatory treatment activities.

Position Duties

  • Undertake the collection, analysis and interpretation of data and/or, research activities, including interrogating databases, collating data from multiple sources, manipulation of data, and presentation of data and information to meet the needs of the business.
  • Stakeholder engagement and coordination to deliver intelligence and analysis products and to identify and develop new products.
  • Applying research, analytical and strategic thinking to produce risk and intelligence briefs.
  • Coordinate and conduct program performance reporting including monthly program tracking against specified performance indicators.
  • Assist in developing and maturing the Commission’s regulatory risk assessment and management processes.
  • Contribute to publications, analytical reports and support the projects undertaken by the business area.

Position Eligibility Requirements

  • Experience in engaging with stakeholders in relation to difficult and/or sensitive issues.
  • Excellent research, conceptual thinking, analytical and problem-solving skills, including the ability to understand and clearly communicate complex analytical findings.
  • Excellent organisational skills and the capability to self-manage multiple competing priorities while working to tight deadlines.
  • Excellent written and oral communication skills, proof reading and editing with attention to detail and quality work.
  • Flexibility to work both independently and productively as part of a small geographically dispersed team.
  • Strong data literacy and reporting skills, including high level excel and numeracy skills, and the ability to use a range of analytical tools.

Highly Desired:

  • Sound understanding of regulatory functions and/or experience in working in a regulatory environment
  • Previous experience in an analytical, intelligence, or data management environment

Position Notes

Salary offered will be between $74,518 and $80,588 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Key Capabilities in no more than 500 words.

Non-ongoing opportunity will be offered for specified term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of three years.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognize the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application on our website-https://www.agedcarequality.gov.au/about-us/careers

Applications submitted to the Aged Care Quality and Safety Commission Temporary Employment Register will remain active until Friday 31 December 2021. If you wish to remain on our register after this date you will need to reapply.

Only completed applications will be accepted.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or hrservices@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit

https://legacy.apsc.gov.au/cracking-code

 Non-ongoing Temporary Employment Register – Senior Data Analysts (ACT/NSW/QLD/VIC/SA/WA)


Aged Care Quality and Safety Commission


The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.


The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Senior Data Analysts at the APS6 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.



Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.


Reporting to the Assistant Director (EL1) your main responsibilities will be:



  • Perform data analysis and extraction to assist with current and future projects using the tools available in the Commission.

  • Assist in developing, progressing and managing projects within the Section by working closely with other team members, as well as internal and external stakeholders.

  • Contribute to the development of innovative ideas to tackle challenging health policy problems using data analytics.

  • Develop capability for advanced analytical techniques within the Section.

  • Assist with ad-hoc work within the Section, including drafting communications, documents and briefs.

  • Assist in the development of written reports, infographics and presentations detailing the findings of analysis conducted for various projects.


To be successful in this role you will need the following key capabilities:



  • Demonstrated strategic and analytical skills including the ability to interpret and synthesise information from a range of sources.

  • Ability to undertake data analysis - expertise in/ and ability to quickly gain mastery of programming languages is desirable.

  • Ability to prepare and analyse data using a range of methods to form well-reasoned and defensible conclusions based on sound judgment.

  • · Good organisational skills and ability to adapt to evolving work priorities.

  • · Ability to work both independently and productively as part of a team, and to meet deadlines.

  • · Excellent writing skills, including the ability to translate findings from data analysis to written reports or oral presentations that may be delivered to both technical and non-technical audiences.


Salary:


These roles are classified APS6 and as such the range of salary will commence at $83,420  up to a maximum of $94,110. In addition, 15.4% superannuation will be paid


How to apply:


Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.


The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


Please scroll to the bottom of the page and complete the online application form. Only completed applications will be accepted.


In your application please provide a statement of claims (no more than 500 words) outlining why you would like to work with us and what strengths you would bring to the role, and a copy of your Resume.


Further Information:


For further information about the Commission please visit https://www.agedcarequality.gov.au/.


For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code.

Non-ongoing Temporary Employment Register – Complaints Officers and Senior Quality Assessors (ACT/NSW/QLD/VIC/SA/WA/TAS)



Aged Care Quality and Safety Commission

The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Complaints Officer and/or Quality Assessor at the APS5 and APS6 level. You can register by submitting your details and resume using our online recruitment system at agedcarequality.gov.au/about-us/careers.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.


Complaints Officer Position Description – APS Level 5 & APS Level 6

Complaints Officers work with people receiving services, their representatives and service providers to resolve concerns and make positive improvements for people receiving aged care using a range of complaint resolution techniques including early resolution, service provider resolution, conciliation and investigation.

Reporting to the Complaints Manager your main responsibilities will be:

• Working with complainants, people receiving care and approved providers to identify concerns and develop options to achieve resolution

• Managing calls in a telephone intake setting, which can include handling difficult conversations

• Identifying, escalating and managing risks

• Ensuring accurate recording of information

• Using a range of complaint resolution techniques including early resolution, service provider resolution, conciliation and investigation

• Preparing detailed reports, correspondence and recommendations

• Developing positive and collaborative working relationships with team members and internal and external stakeholders

• Contributing to the priorities of a team and effectively managing individual caseloads.

To be successful in this role you will need the following key capabilities:

• Demonstrated analytical and problem-solving skills, including the ability to assess and manage risk, work within legislative requirements, make impartial recommendations and to use specialist advice when needed

• Excellent written communication skills including the ability to write comprehensive evidence-based recommendations and reasons for decisions

• Strong customer outcomes focus, confidence and resilience in liaising with internal and external stakeholders in relation to contentious matters

• Capacity to work in a busy environment with demonstrated skills in time management, working with competing priorities and ability to prioritise and manage a case load

• Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture

• Experience in aged care or clinical experience is highly desirable but not mandatory as we have a well-developed orientation program to support the right people to excel in this role.

Salary:

These roles are classified APS5 & 6 and as such the range of salary will commence at $74,518 up to a maximum of $94,110. In addition, 15.4% superannuation will be paid.


Senior Quality Assessor Position Description - APS Level 6

We are looking for the right people to join our high performing team who are responsible for the assessing and monitoring the performance of individual aged care providers (residential, home care and flexible care) against the Aged Care Quality Standards.

Quality Assessors roles, which are predominantly field based positions with only occasional attendance at a regional office required, undertake visits to aged care services across each state and territory.

The roles support the regulatory oversight and accreditation of aged care services and come with an attractive salary & superannuation package and employment conditions.

Becoming a registered Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program leading to registration as Registration as a Quality Assessor.


Primary Role Duties include:

• Undertaking visits to services to conduct site audits and performance assessments and for residential aged care services, home care services and flexi-care services either as part of a team or individually.

• Engaging with aged care service providers to collect information/evidence, including conducting interviews with service staff and management, to support regulatory our functions.

• Conducting interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service either in person or on the telephone.

• Collecting and analysing evidence to record audit & assessment findings in written reports, using the Commission’s IT applications.

• Preparing well-reasoned and accurate reports for a delegate, which may be published, on your assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.


Applicants must be able to demonstrate the following specific capabilities*:

• Understand and comply with legislative, policy and regulatory frameworks in particular Aged Care Quality and Safety Commission Act and Rules 2018 and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge.

• Critically analyse information, including and communicate key points clearly and succinctly both orally and in writing

• Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.

• Understand and identify risk and potential harms in an aged care service and then escalate findings within the Commission’s Regulatory Risk Management Framework.

• Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.

*Note: All APS6 employees and contractors are expected to meet the APS6 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application.

Travel Expectations: Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy. A current driver’s licence is essential to support the travel expectations of the role.

Eligibility: Only candidates who hold Australian citizenship can apply.  Appointment is conditional on successfully completing a national police check. Appointment is also conditional on:


• Providing evidence of having had a seasonal influenza vaccination

• Being able to meet the travel expectations of the role

Employment Conditions and Benefits are outlined in the Commission’s Enterprise Agreement and supporting policies. The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture. We actively encourage applications from Aboriginal and Torres Strait Islander people, people living with a disability, people from culturally and linguistically diverse and/or gender diverse backgrounds.


Salary:

These roles are classified APS6 and as such the range of salary will commence at $83,600 up to a maximum of $94,275. In addition, 15.4% superannuation will be paid.

Your application will be assessed on your ability to demonstrate that you possess or have the potential to quickly acquire, the required skills, knowledge, experience and qualifications to perform the role as outlined above.

How to Apply?
1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first time user or to sign in to complete your application.
3.    As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4.    Click ‘Apply Now’ when you are ready to submit your application.


The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

To apply please scroll to the bottom of the screen and click 'create an account' or 'Have an account - Sign In'. Follow the prompts and ensure you attach your CV and a completed application form which can be downloaded at https://www.agedcarequality.gov.au/media/87537. Only completed applications will be accepted.

In your application please provide a statement of claims (no more than 500 words) outlining why you would like to work with us and what strengths you would bring to the role, and a copy of your Resume.


Further information:

For further information about the Commission please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code.

Aged Care Quality and Safety Commission