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Senior Project Officer

APS6 $89,394 - $100,849

Non-Ongoing/Ongoing

Our role 

We are the national end-to-end regulator of aged care services and are focused on delivering a world class sector that safeguards the welfare and rights of consumers. We are invested in engagement and education to: 

  • build confidence and trust in aged care 
  • empower consumers 
  • support providers to comply with quality standards 
  • promote best practice service provision. 

Our responsibilities 

We are also responsible for: 

  • granting approval for providers to deliver aged care services 
  • administering the Serious Incidents Response Scheme 
  • reducing the use of restrictive practices. 

We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct home care investigations and determine provider compliance including whether any requirements or sanctions need to be imposed. We also resolve complaints about services.

The opportunity 

Reporting to the EL1 Assistant Director, the Senior Project Officer will be working in a newly established section of the Quality Assessment and Monitoring Group to support the Quality Assurance and Standards team on a variety of projects and deliverables including providing support in relation to management, review and development of guidance and instructions for our operational staff.  

As a Senior Project Officer within the Group, you will:

  • Provide support to project deliverables for the Reform for Better Aged Care (RBAC) program as directed.
  • Provide technical expertise in the management, review and development of guidance and policy documents (work instructions, tools, fact sheets etc).
  • Comprehend process workflows and develop supporting tools and guidance documents to support operational implementation.
  • Work collaboratively with internal and external stakeholders to build and maintain positive working relationships and respond to all enquiries and requests in a positive and timely manner. 
  • Be a change management and communications champion in relation to reforms. 
  • Provide timely, specific and meaningful feedback on proposed changes, guidance, tools and processes that impact operationalising regulatory reforms.
  • Apply strong communication and interpersonal skills and work constructively as part of a team and with internal stakeholders to promote continuous improvements.

Our ideal candidate

Our ideal candidates will have:

  • Demonstrated experience in technical writing, including in relation to policies and guidance. 
  • A strong understanding of legislative, policy and/or regulatory frameworks, 
  • Knowledge of (or be able to quickly acquire knowledge of) the Aged Care Quality and Safety Commission Act 2018, Aged Care Quality and Safety Commission Rules 2018, administrative decision-making principles and the Aged Care Quality Standards.
  • Experience in quality management, continuous improvement, process design or process improvement with high level attention to detail, accuracy and thoroughness in work undertaken.
  • Demonstrated ability to respond positively to change, take responsibility for managing work initiatives and the ability to build capability and provide support to teams.
  • Excellent oral and written communication skills supporting an ability to effectively manage interpersonal relationships and communicate with influence with internal stakeholders. 
  • Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.

Eligibility 

  • To be eligible for these positions you must be an Australian citizen
  • Successful candidates will be assessed through our pre-employment screening checks, such as an Australian Criminal History Check. 

Apply 

Applications close at 11:59pm AEDT on Sunday, 10 March 2024

Applications can be submitted below. 

As part of your application, you will need to provide:

  • Your resume (normally three pages maximum)
  • A ‘one page pitch’ telling us how your skills, knowledge, experience, and qualifications make you the best person for the job and to perform at the relevant classification level.

You are encouraged to refer to ‘The Opportunity’ and ‘Our Ideal Candidate’ sections of this position, and the APSC’s Cracking the Code to assist you in drafting your one page pitch. 

Assistant Director, Quality Assurance and Monitoring 

EL1 $109,853 - $125,288

Non-Ongoing/Ongoing

Our role 

We are the national end-to-end regulator of aged care services and are focused on delivering a world class sector that safeguards the welfare and rights of consumers. We are invested in engagement and education to: 

  • build confidence and trust in aged care 
  • empower consumers 
  • support providers to comply with quality standards 
  • promote best practice service provision. 

Our responsibilities 

We are also responsible for: 

  • granting approval for providers to deliver aged care services 
  • administering the Serious Incidents Response Scheme 
  • reducing the use of restrictive practices. 

We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct home care investigations and determine provider compliance including whether any requirements or sanctions need to be imposed. We also resolve complaints about services.

The opportunity 

The Quality Assessment and Monitoring Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services and flexible aged care services, responding to reported serious incidents and investigating worker regulation obligations.  

In addition, we conduct investigations into approved provider compliance and code of conduct responsibilities, and individual compliance with the code of conduct.     

As an Assistant Director in the Quality Assessment and Monitoring Group, you will:  

  • Provide strategic direction and leadership to a team, building both individual and team capacity to undertake their roles efficiently and professionally and meet the expected standards of service quality and consistency.  
  • Make delegated decisions under the Commission Act and Rules based on a sound understanding and knowledge of relevant legislation. 
  • Work constructively with key internal and external stakeholders and support staff to effectively manage operational priorities, in a rapidly changing environment.  
  • Utilise the Commission’s risk management framework to identify, assess and respond to risk.  
  • Manage high volumes of work to achieve business priorities and key performance indicators.  
  • Be accountable for monitoring emerging issues, identifying the impact of these on the Group’s operational priorities and implementing agreed treatments. 
  • Foster and support staff to motivate team members, build cooperation and optimise team performance.  
  • Actively support and demonstrate leadership across the Commission and the Group to contribute to achievement of the Commission’s strategic direction and corporate priorities.  
  • Foster and support staff wellbeing and contribute towards maintaining a positive culture.

Our ideal Assistant Director, Quality Assurance and Monitoring candidate

Our ideal candidates will have demonstrated experience in: 

  • Provide strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions.   
  • Deliver sound judgement, analytical skills and ability to understand and apply legislation and make delegated decisions.   
  • Build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes.   
  • Respond positively to change and takes responsibility for managing work projects to achieve results.   
  • Provide high-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes.  
  • Provide excellent interpersonal and oral and communication skills with the ability to establish and maintain professional relationships with key external stakeholders.  
  • Work collaboratively with others to focusing on the operational priorities and strategic direction of the Commission.   
  • Identify and respond appropriately to risk within a regulatory risk framework.  
  • Deliver excellent attention to detail, strong written communication skills, and adept time management skills.   
  • Deliver in depth knowledge and experience in administrative decision making or be able to demonstrate a capacity to quickly acquire this knowledge.   
  • Undertake work activities with an awareness of their possible impact on strategic, political, or operational outcomes for the Commission.  
  • Understand and comply with legislative, policy and regulatory frameworks, such as the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards.  
  • Publicly represent the Aged Care Quality and Safety Commission, acting professionally (including adhering to APS Values & Code of Conduct and operating within the boundaries of organisational processes and legal and public policy directions.  

Eligibility 

  • To be eligible for these positions you must be an Australian citizen
  • Successful candidates will be assessed through our pre-employment screening checks, such as an Australian Criminal History Check. 

Contact

For further information, please contact the QAM Executive Support, Governance and Workplace Planning Team at QAM.workforceplanning@agedcarequality.gov.au.  

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Apply 

Applications close at 11:59pm AEDT on Sunday, 3 March 2024

Applications can be submitted below. 

As part of your application, you will need to provide:

  • Your resume (normally three pages maximum)
  • A ‘one page pitch’ telling us how your skills, knowledge, experience, and qualifications make you the best person for the job and to perform at the relevant classification level.

You are encouraged to refer to ‘The Opportunity’ and ‘Our Ideal Candidate’ sections of this position, and the APSC’s Cracking the Code to assist you in drafting your one page pitch.

The Aged Care Quality and Safety Commission is the national regulator of aged care services funded by the Commonwealth government. Our purpose is to protect and enhance the safety, health, well-being and quality of life of aged care consumers. We do this by approving providers’ entry to the aged care system, accrediting, assessing and monitoring aged care services against requirements, and holding services to account for meeting their obligations. We also seek to resolve complaints about aged care services.

The Commission is seeking talented people with a broad cross section of skills, experience and qualifications to register for our Temporary Employment Register (TER). The TER assists with filling temporary positions (up to a possible maximum period of 3 years) across our Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Groups within the commission.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.


We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to influence outcomes and achieve results.

You will be required to select job categories that best match your experience, skills and capabilities. Below are the job categories within Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Group.

  • APS4 Customer Contact Officer (ICRG)
  • APS5 Senior Customer Contact Officer (ICRG)
  • APS5 Complaints Officer (ICRG)
  • APS6 Senior Complaints Officer (ICRG)


  • APS5 Compliance Officer (ACIG)
  • APS6 Senior Compliance Officer (ACIC)
  • EL1 Assistant Director (ACIG)



Position Eligibility Requirements
To be eligible for employment with the Commission applicants must be an Australian citizen at the time an offer of employment is made.

An applicant’s suitability for employment with the Commission will also be assessed through a variety of pre-employment check processes, such as:

  • Satisfactory completion of a criminal history check,
  • Completion of a medical declaration and pre-employment medical (where required).
  • Providing evidence of qualifications (where required).
  • Obtaining and maintaining a security clearance at the required level (where required).



Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page.
2. Click on the Temporary Employment Register – Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Group – APS4 – EL1  and at the bottom of the Advertisement you will be asked to create an account if you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to provide a summary of your experience and attach your Resume.
4. Click ‘Apply Now’ when you are ready to submit your application.

Only completed applications will be accepted.

In your application please provide a summary of your experience in relation to the job category you have selected in no more than 600 words.

Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further Information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.  For further information about the Commission please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code

Temporary Employment Register - Serious Incident Response Scheme (SIRS) - Team Leader Operations

APS6

Full-time, Non-Ongoing

Surry Hills and Parramatta - NSW, Melbourne - VIC, Canberra - ACT, Brisbane - QLD, Hobart - TAS, Adelaide - SA, Darwin - NT, Perth - WA. 

About our Team

The Aged Care Quality and Safety Commission (the Commission) offers interesting and challenging work, focused on improving the lives of older people. As the single independent regulator of Australian Government-funded aged care services, the Commission plays a central role in maintaining the integrity of the aged care system.

The Serious Incident Response Scheme (SIRS)  is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022. 

The SIRS has 2 key components: 

  • incident management responsibilities 
  • reportable incident obligations. 

The 8 types of reportable incidents that must be reported to the Commission include: 

  • Unreasonable use of force 
  • Unlawful sexual contact or inappropriate sexual conduct 
  • Psychological or emotional abuse 
  • Stealing or financial coercion by a staff member 
  • Neglect 
  • Inappropriate use of restrictive practices • Unexplained absence from care / missing consumers
  • Unexpected death. 

The aim of SIRS is to:

  • build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety 
  • require providers to review incident information to drive improvements in quality and safety 
  • enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.

 SIRS Team delivers on the aim by: 

  • assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk. 
  • acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability 
  • educating providers using the intelligence gathered from notifications. 
  • ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence. 

 For more information on the SIRA program go to www.agedcarequality.gov.au/sirs

What you'll do

Reporting to an Assistant Director (EL1) in the SIRS Operations, you will be responsible for:

  • leading a team of 4-5 team members, including exercising HR delegations
  • building and sustaining capability of team members to undertake their roles effectively, efficiently and safely
  • creating a positive and collaborative culture that encourages and acts on feedback
  • making regulatory decisions as outlined in the operational delegation instrument
  • representing your team in decision making forums internal governance forums to identify and implement improvements to the operation of the SIRA program
  • encouraging innovation and manage and lead team/s through changes in business and process improvement
  • contributing to business planning, design of training, developing job aids and other supports
  • build and maintain effective working relationships with other teams in the Commission to identify and respond to risk.

What skills and capability we are looking for: 

  • Ability to work in an environment where you are responsible for leading a team responding to sensitive and at times confronting information.
  • Demonstrated leadership experience building the capability of team members to undertake their roles effectively, efficiently, collaboratively and safely.
  • Experience exercising HR delegation and sound understanding of the Enterprise Agreement and standard guidelines and procedures.
  • Sound understanding of the Commission’s risk frameworks and guidelines and SIRA specific legislation, guidelines and procedures.
  • Demonstrated strong communication skills including, preparing reports and briefings. 
  • Demonstrated ability to build internal partnerships to deliver on the SIRA program.
  • Demonstrated experience inputting into governance forums to identify and implement improvements.
  • Demonstrated capability in making regulatory decisions. 
  • Commitment, energy and drive to see that goals are achieved.
  • Ability to remain positive and responds to pressure in a calm manner.

Other considerations when applying:

  • Capacity to travel, as you may be leading team members in other sites, however where possible we will look to match Team Leaders with localised teams
  • Willingness be flexible with your working hours if you lead team members in varying time zones. 
  • Willingness to meet vaccination requirements to perform regulatory activities that require. vaccination such as, entry to a residential aged care service 

About the Temporary Employment Register

We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment as Team Leaders. 

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

Position Notes 

Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Eligibility

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

Provide a 600-word pitch setting out why you want the role and your skills and capabilities along with a brief resume

Contact Officer

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. For further information, please contact Giovanna Stonehouse, Assistant Director, on 03 9100 7018 or via email at Giovanna.Stonehouse@agedcarequality.gov.au

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Temporary Employment Register - Serious Incident Response Scheme (SIRS) - Senior SIRS Assessors

APS5

Full-time, Non-Ongoing

Surry Hills and Parramatta - NSW, Melbourne - VIC, Canberra - ACT, Brisbane - QLD, Hobart - TAS, Adelaide - SA, Darwin - NT, Perth - WA. 

About our Team

The Aged Care Quality and Safety Commission (the Commission) offers interesting and challenging work, focused on improving the lives of older people. As the single independent regulator of Australian Government-funded aged care services, the Commission plays a central role in maintaining the integrity of the aged care system.

The Serious Incident Response Scheme (SIRS)  is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022. 

The SIRS has 2 key components: 

  • incident management responsibilities 
  • reportable incident obligations. 

The 8 types of reportable incidents that must be reported to the Commission include: 

  • Unreasonable use of force 
  • Unlawful sexual contact or inappropriate sexual conduct 
  • Psychological or emotional abuse 
  • Stealing or financial coercion by a staff member 
  • Neglect 
  • Inappropriate use of restrictive practices • Unexplained absence from care / missing consumers
  • Unexpected death. 

The aim of SIRS is to:

  • build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety 
  • require providers to review incident information to drive improvements in quality and safety 
  • enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.

 SIRS Team delivers on the aim by: 

  • assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk. 
  • acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability 
  • educating providers using the intelligence gathered from notifications. 
  • ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence. 

 For more information on the SIRA program go to www.agedcarequality.gov.au/sirs

What you'll do

  • Work independently and providing guidance to assess sensitive and at times confronting information as to the risk to the consumer within prescribed timeframes 
  • Searching and analysing the Commission’s business systems to conduct quality risk assessments with an informed decision about the trust in the provider and potential trends 
  • Communicating with aged care providers if further information is required to inform an assessment by phone or in writing 
  • Exercising judgement to make decisions governed by the application of rules, regulations, best practice principles or the agency's operating instructions and procedures 
  • Under limited supervision perform objective and systematic research and analysis to obtain accurate conclusions based on evidence 
  • Documenting, in an accurate and timely manner, assessments and information received in respect to a notification 
  • Interpret legislation, policy, procedures, and guidelines to prepare complex matters for escalation to other areas of the Commission for further action 
  • Build and sustain relationships; liaises with a range of internal and external stakeholders 
  • Contribute to the priorities of the team and effectively manage your workload 
  • Have accountability for tasks and decisions and supports colleagues in achieving their goals through the provision of guidance and quality assurance 
  • Commitment to agreed productivity goals 
  • Attend, and participate in, team meetings or training when required

What skills and capability we are looking for: 

  • Ability to analyse and draw accurate conclusions based on available information using guidelines and other job aids 
  • Demonstrated ability to take personal responsibility for accurate completion of work that adheres to guidelines and other procedures 
  • Commitment, energy, and drive to see goals are achieved 
  • The ability to learn and build proficiency across different IT systems 
  • Ability to remain positive and respond to work pressure in a calm manner 
  • Willingness to seek and act on feedback 
  • Demonstrated good communication skills including, preparing reports and briefings. 
  • Demonstrated capability in making regulatory decisions.

Other considerations when applying:

  • Capacity to travel, as you may be leading team members in other sites, however where possible we will look to match Team Leaders with localised teams
  • Willingness be flexible with your working hours if you lead team members in varying time zones. 
  • Willingness to meet vaccination requirements to perform regulatory activities that require. vaccination such as, entry to a residential aged care service 

About the Temporary Employment Register

We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment as Senior SIRS Assessors. 

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

Position Notes 

Salary offered will be between $79,854 and $86,359 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Eligibility

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

Provide a 600-word pitch setting out why you want the role and your skills and capabilities along with a brief resume

Contact Officer

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. For further information, please contact Giovanna Stonehouse, Assistant Director, on 03 9100 7018 or via email at Giovanna.Stonehouse@agedcarequality.gov.au

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Temporary Employment Register - Approvals and Serious Incidents Notifications - Provider Approvals and Suitability

APS4, APS5 and APS6

Full-time, Non-Ongoing

Surry Hills and Parramatta - NSW, Melbourne - VIC, Canberra - ACT, Brisbane - QLD, Hobart - TAS, Adelaide - SA, Darwin - NT, Perth - WA. 


Are you looking to make a real difference to the quality of care provided to older people, and thrive in a varied and challenging work environment? We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join our highly skilled Provider Approvals and Suitability Team supporting in the management of applications and notifications from organisations who provide home, residential or flexible care and services.   

The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.  

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 


About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.  

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au 


About the Provider Approvals and Suitability Team

The Provider Approvals and Suitability Team delivers three important functions of the Commission:

Provider Approvals: 

  • manage applications from organisations that want to be approved by the Commissioner to deliver Australian Government subsidised home, residential or flexible care and services. 
  • ensure public facing information about the application process is current and understandable.
  • monitor and manage Administrative Appeals Tribunal merit reviews in conjunction with the Commission’s legal team
  • assess submitted applications and supporting documentation to make a recommendation to the delegate about whether they are suitable to provide Government subsidised aged care as required under s63(3) of the Aged Care Quality and Safety Commission Act 2018.

Approved Provider Notifications:

  • receive and assess legislated notifications from approved providers who are required to tell us certain information such as organisational and key personnel changes as required under the Aged Care Act 1997.
  • information received is assessed to determine what, if any, future steps need to be taken to ensure that no regulatory issues are present.
  • update provider records and maintain key personnel information in the Government Provider Management System.
  • manage enquiries from approved providers about their notification responsibilities.
  • undertake review and make enquiries with approved providers including assessing and making delegate recommendations about key personnel suitability.

Governing Body Determinations:

  • receive and assess applications that certain governing body responsibilities do not apply. 
  • engage with approved providers to obtain information about their organisation and governance arrangements to make recommendations to the delegate.
  • manage enquiries from approved providers about their governing body responsibilities as set out under the Aged Care Act and the application process.
  • Provide advice to the public about the application process either directly or through public facing pathways such as the Commission’s website or the Regulatory Bulletin. 


What skills and capability we are looking for 

APS4 Administrative Officer

  • Good generalist skills in communication and interpersonal interactions, both written and verbal. 
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders. 
  • Demonstrated organisation and time management skills working under pressure. 
  • Intermediate to advanced skills in MS Office Word and Excel.  
  • The ability to work proactively, independently and collaboratively as part of a team, and support colleagues when required. 
  • Experience in administration and/or project/service delivery roles which have required working within an identified framework to deliver outcomes. 
  • Undertake effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.  

APS5 Assessor

In addition to the APS4 Administrative Officer eligibility requirements an APS5 Assessor will also have: 

  • Ability to use internal systems to record and manage workloads and accurately record applicant, approved provider and key personnel information.
  • Knowledge, or the ability to quickly acquire knowledge of the role and functions of the Commission to support business priorities. 
  • Demonstrated ability to identify priorities to meet competing deadlines and deliver quality outcomes within set timeframes under limited supervision.
  • Demonstrated ability to build and nurture professional relationships across the Commission and with external stakeholders and agencies in order to foster consultation and cooperation

APS6 Senior Assessor

In addition to the APS4 Administrative Officer and APS5 Assessor eligibility requirements, an APS6 Senior Assessor will also have: 

  • Demonstrated ability to interpret and apply legislation.
  • Demonstrated ability to think strategically, obtain and analyse information from diverse sources, including financial statements and applicant/approved provider operational documents, to identify and escalate risk, and produce sound, well-reasoned conclusions and recommendations
  • Excellent analytical, conceptual and problem-solving skills with exceptional attention to detail and accuracy
  • Ability to scan the environment and contribute to short and long term planning 
  • Understanding of the role of a Commonwealth Regulator and knowledge or ability to develop knowledge of the Government’s aged care reform agenda.

Position Notes 

Salary offer will be between $74,501 - $100,849 per annum according to classification and depending on skills/experience. In addition, 15.4% superannuation will be paid. 

Salary classifications: 

APS4 $74,501 - $78,720

APS5 $79,854 - $86,359

APS6 $89,394 - $100,849

Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Eligibility

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

Provide a 600-word pitch setting out why you want the role and your skills and capabilities along with a brief resume

Contact Officer

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. For further information, please contact Danielle Aloisi, Assistant Director via email at Danielle.Aloisi@agedcarequality.gov.au. 

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Temporary Employment Register - Quality Assessment and Monitoring Group - Operations 

APS4, APS5, APS6

$74,501 - $100,849

Non-Ongoing – Full Time

All Commission Locations

Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment? We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a highly skilled Operations team who are responsible for planning and coordinating the delivery of regulatory activities on behalf of the Aged Care Quality and Safety Commission.  

The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.  

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.  

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au  

About the Quality Assessment and Monitoring Group

The Quality Assessment and Monitoring Group (The Group) is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.  

The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations,  quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.  

Operations roles in the Quality Assessment and Monitoring Group need experience in 1 or more of the following capabilities:

  • Operational Support/Management 
  • Project Management 
  • Business Improvement 
  • Regulation/Compliance 
  • Quality Assurance 
  • Complaints Management 
  • Procurement/Recruitment  

What skills and capability we are looking for 

APS4 Operations Support Officer

  • Good generalist skills in communication and interpersonal interactions, both written and verbal. 
  • Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders. 
  • Demonstrated organisation and time management skills working under pressure. 
  • Intermediate to advanced skills in MS Office Word and Excel.  
  • The ability to work both independently and collaboratively as part of a small team. 
  • Experience in administration and/or project/service delivery roles which have required working within an identified framework to deliver outcomes. 
  • Undertake effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.  

APS5 Operations Officer

In addition to the APS4 Operations Support Officer eligibility requirements an APS5 Operations Support officers will also have: 

  • Strong and generalist skills in communication and interpersonal interactions, both written and verbal. 
  • The ability to work effectively with limited supervision, apply good judgement and show initiative. 
  • The ability to provide support to a team and introduce and respond to change and uncertainty in a positive manner.  
  • Skills to proactively anticipate needs and priorities and reliably respond to urgent requests.  
  • Advanced skills in MS Office Word and Excel.   

APS6 Senior Operations Officer

In addition to the APS4 Operations Support Officer and APS5 Operations Officer eligibility requirements an APS6 Senior Operations Support officers will also have: 

  • Excellent generalist oral and written communication skills supporting an ability to produce concise written documentation. 
  • The ability to effectively manage interpersonal relationships and communicate with influence with internal and external stakeholders.   
  • Strong analytical skills and the ability to make sound operational decisions.  
  • A strong understanding of legislative, policy and regulatory frameworks, in particular the Aged Care Quality and Safety Commission Act 2018, Aged Care Quality and Safety Commission Rules 2018, administrative decision-making principles and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge.  
  • Experience in quality management, continuous improvement, process design or process improvement with high level attention to detail, accuracy and thoroughness in work undertaken.  
  • Demonstrated ability to respond positively to change, take responsibility for managing work initiatives and the ability to build capability and provide support to teams.  

Position Notes

Salary offer will be between $74,501 - $100,849 per annum according to classification and depending on skills/experience. In addition, 15.4% superannuation will be paid. 

Salary classifications: 

APS4 $74,501 - $78,720

APS5 $79,854 - $86,359

APS6 $89,394 - $100,849

Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Eligibility Requirements

  • Only candidates who hold Australian citizenship can apply.
  • Successfully completing a national police check 
  • Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination (Field Staff Only) 

Contact

For further information, please contact the QAM Executive Support, Governance and Workplace Planning Team at QAM.workforceplanning@agedcarequality.gov.au.

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.  

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

How to apply

Expressions of interest close 11:59PM (AEDT/AEST) on Sunday 30 June 2024.  

Applications can be submitted below. 

Temporary Employment Register - Quality Assessment and Monitoring Group – Senior Quality Assessors 

APS6/SQS

$89,586 - $101,027

Non-Ongoing – Full Time

Adelaide SA, Brisbane QLD, Canberra ACT, Hobart TAS, Melbourne (Box Hill) VIC, Perth WA and Sydney (Parramatta) NSW 

Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment? We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a highly skilled team of field officers who are responsible for the assessment and monitoring of the performance of aged care services. 

The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.  

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.  

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Group

The Quality Assessment and Monitoring Group (The Group) is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of quality audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.  

The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations,  quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.  

Senior Quality Assessors

We are looking for the right people to join our high performing team who are responsible for assessing and monitoring the performance of individual aged care providers compliance (residential, home care and flexible care) against the Aged Care Quality Standards. 

Senior Quality Assessor roles are predominantly field based positions with over-night travel commonly required, with assessors undertaking visits to aged care services across each state and territory, including visiting communities where aged care services are provided. Flex-time is available to support management of travel expectations of the role. 

Successful candidates will be provided training through a comprehensive training program which must be successfully completed for the candidate to be eligible for registration as a Senior Quality Assessor. Registration is an essential requirement to be engaged as a Senior Quality Assessor. Following initial registration, Quality Assessors are required to undertake 15 hours of professional development each year and to apply for annual re-registration. 

Position duties include, but are not limited to: 

  • Visit aged care services, either as part of a team or individually, to assess the service’s performance and compliance with the Aged Care Quality Standards. 
  • Engage with aged care service providers to find and collect information and evidence, actively follow through on lines of enquiry, and conduct interviews with service staff and management. 
  • Conduct in person or telephone-based interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service. 
  • Collect and analyse evidence to record performance audit and assessment findings in written reports, using the Commission’s IT applications. 
  • Prepare well-reasoned and accurate reports for a delegate, which may be published, following an assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes. 

What skills and capability we are looking for 

  • Critically analyse information to prepare comprehensive, evidence-based reports which clearly and concisely document their reasoning and recommendations. 
  • Manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders. 
  • Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework. 
  • Work as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff. 
  • Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.
  • Publicly represent the commission, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.

Position Notes

Salary offer will be between $89,586 - $101,027 per annum according to classification and depending on skills/experience. In addition, 15.4% superannuation will be paid. 

Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Eligibility Requirements

• Only candidates who hold Australian citizenship can apply.

• Successfully completing a national police check 

• Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination (Field Staff Only) 

• A valid drivers licence

Travel Expectations

Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy. 

A current driver’s licence is essential to support the travel expectations of the role.

Contact

For further information, please contact the QAM Executive Support, Governance and Workplace Planning Team at QAM.workforceplanning@agedcarequality.gov.au.

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.  

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan

Further information

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

How to apply

Expressions of interest close 11:59PM (AEDT/AEST) on Sunday 30 June 2024.  

Applications can be submitted below. 

Temporary Employment Register - Quality Assessment and Monitoring Group – Serious Investigations Officer 

APS6

$89,394 - $100,849

Non-Ongoing – Full Time

Work Regulation & Incident Investigations Team (WRITT)

Adelaide SA, Brisbane QLD, Canberra ACT, Melbourne (Box Hill) VIC, Perth WA and Sydney (Parramatta) NSW 

Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment? We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a highly skilled team of field officers who are responsible conducting investigations into suspected non-compliance with worker regulation legislation and quality of care principles relating to reportable incidents.

The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.  

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.  

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Group

The Quality Assessment and Monitoring Group (The Group) is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of quality audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.  

The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations,  quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.  

Senior Investigations Officers

Senior Investigations Officer are regulatory officers who conduct field-based investigations into suspected non-compliance with worker regulation legislation and quality of care principles relating to reportable incidents including the use of restrictive practices under the Serious Incidents Response Scheme (SIRS)

Position duties include, but are not limited to: 

  • Plan, participate in, and lead investigations into non-compliance with the Aged Care Act 1997 (Aged Care Act), relating to the SIRS program and worker regulation reforms (code of conduct). 
  • Conduct risk assessments in line with the Commission’s risk matrix to identify ongoing risks to aged care consumers based upon alleged/identified non-compliance. 
  • Investigations will include review of information and documents, interviewing staff, consumers, their representatives and other relevant persons, observations on site, underpinned by the Australian Government Investigations Standards. 
  • Collect, secure, and manage confidential information and evidential material gathered during investigations and other compliance activities. 
  • Produce high quality investigations reports to help guide regulatory responses, and support reasons for decisions on remedial actions required. 
  • Work collaboratively with legal officers and other advisors in the development of compliance and enforcement responses and briefs of evidence. 
  • Prepare briefs of evidence to support administrative action, civil proceedings and criminal prosecutions. 
  • Work collaboratively with other agencies or authorities and where appropriate refer matters to them under the relevant jurisdictional law. 
  • Participate in the delivery of education opportunities to inform and educate aged care providers and clients and the public about the Commissioner’s functions and the requirements of relevant legislation and rules. 
  • Provide coaching, mentoring and guidance to other Commission staff and contribute to a learning culture where expertise can be appropriately shared. 
  • Undertake activities using regulatory powers outlined in the Aged Care Quality and Safety Act 2018, the Aged Care Quality and Safety Commission Rules 2018 (Commission Rules) and the Regulatory Powers (Standard Provisions) Act 2014.
  • Publicly represent the commission, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.

What skills and capability we are looking for 

  • The ability to interpret legislation. 
  • Broad understanding of contemporary regulatory processes, inclusive practices and experience in leading investigations. 
  • Investigation skills including the ability to exercise regulatory powers, identify non-compliance, and gather, analyse and present evidence. 
  • The capacity to develop sound working relationships to understand consumer risk and escalate issues accordingly. 
  • Excellent attention to detail, strong written and verbal communication skills, and adept time management skills, including the ability to produce quality reports. 
  • Ability to identify opportunities for continuous improvement to achieve quality outcomes. 
  • Excellent interpersonal and communication skills and the ability to establish and maintain professional relationships with key external stakeholders 
  • The ability and the confidence to make sound judgements based on thorough research, problem solving, innovation and evidence-based practice, to achieve the objectives of the Commission. 
  • Ability to work collaboratively with others to focussing on the operational priorities and strategic direction of the Commission 
  • The ability to maintain personal resilience and wellbeing, and work flexibly in a changing environment 

Desirable qualifications or experience – one or more of the following: 

  • Understanding of the Australian aged care system and the regulatory legislation underpinning it.
  • Experience of working in a regulatory environment
  • Certificate IV or Diploma in Government (Investigations) or equivalent

Position Notes

Salary offer will be between $89,394 - $100,849 per annum. In addition, 15.4% superannuation will be paid. 

Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Eligibility Requirements

• Only candidates who hold Australian citizenship can apply.

• Successfully completing a national police check 

• Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination (Field Staff Only) 

• A valid drivers licence

Travel Expectations

Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy. 

A current driver’s licence is essential to support the travel expectations of the role.

Contact

For further information, please contact the QAM Executive Support, Governance and Workplace Planning Team at QAM.workforceplanning@agedcarequality.gov.au.

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.  

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan

Further information

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

How to apply

Expressions of interest close 11:59PM (AEDT/AEST) on Sunday 30 June 2024.  

Applications can be submitted below. 

Temporary Employment Register - Quality Assessment and Monitoring Group – Assistant Directors 

Executive Level 1

$109,853 - $125,288

Non-Ongoing – Full Time

Adelaide SA, Brisbane QLD, Canberra ACT, Hobart TAS, Melbourne (Box Hill) VIC, Perth WA and Sydney (Parramatta) NSW 

Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment? We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a high performing team that supports in the quality assessment and monitoring of aged care services.

The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.  

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.  

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au 

About the Quality Assessment and Monitoring Group

The Quality Assessment and Monitoring Group (The Group) is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of quality audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.  

The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations,  quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.  

Assistant Director roles in the Group need experience in 1 or more of the following capabilities: 

  • Operational Support/Management
  • Project Management
  • Business Improvement
  • Quality Assessment/Regulation/Compliance
  • Quality Assurance 
  • Investigations
  • Complaints Management

Position duties include, but are not limited to: 

  • Provide strategic director and leadership to a team, building both individual and team capacity to undertake roles efficiently and professionally and meet the expected standards of service quality and consistency. 
  • Work constructively with key internal and external stakeholders and support staff to effectively manage operational priorities and implement effective change in a reform environment. 
  • Manage high volumes of work to achieve business priorities and key performance indicators. 
  • Be accountable for monitoring emerging issues, identifying the impact of these on the Group’s operations priorities and implementing agreed treatments. 
  • Actively support and demonstrate leadership to contribute to achievement of the Commission’s strategic direction and corporate priorities. 
  • Foster and support staff wellbeing and contribute towards maintaining a positive culture. 
  • Exercise delegated decisions under the Commission Act and Rules based on a sound understanding and knowledge of relevant legislation (dependant on the role) and principles of effective decision making.

What skills and capability we are looking for 

  • Provide strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions. 
  • Deliver sound judgement, analytical skills, and ability to understand and apply legislation and make delegated decisions. 
  • Build organisational capacity and responsiveness, while managing work projects to achieve results. 
  • Provide high-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes. 
  • Provide excellent interpersonal and oral communication skills with the ability to establish and maintain professional relationships with key external stakeholders. 
  • Work collaboratively with others to focus on the operational priorities and strategic direction of the Commission. 
  • Identify and respond appropriately to risk within a regulatory risk framework. 
  • Deliver excellent attention to detail, strong written communication skills, and adept time management skills. 
  • Deliver in depth knowledge and experience in administrative decision making or able to demonstrate a capacity to quickly acquire this knowledge. 
  • Provide comprehensive understanding of contemporary regulatory investigations processes, practices, and experience in leading investigative reviews (relevant to some roles). 
  • Undertake work activities with an awareness of their possible impact on strategic, political, or operational outcomes for the Commission.
  • Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.
  • Publicly represent the commission, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.

Position Notes

Salary offer will be between $109,853 - $125,288 per annum according to classification and depending on skills/experience. In addition, 15.4% superannuation will be paid. 

Non-ongoing opportunity will be offered for a fixed term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

Eligibility Requirements

  • Only candidates who hold Australian citizenship can apply.
  • Successfully completing a national police check 
  • Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination (Field Staff Only) 

Contact

For further information, please contact the QAM Executive Support, Governance and Workplace Planning Team at QAM.workforceplanning@agedcarequality.gov.au.

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.  

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

How to apply

Expressions of interest close 11:59PM (AEDT/AEST) on Sunday 30 June 2024.  

Applications can be submitted below. 

Assessment Officer

APS4

 Full-time, Non-Ongoing

Brisbane, QLD; Parramatta and Surry Hills, NSW, Hobart, TAS; Darwin, NT; Perth, WA.

 

The Aged Care Quality and Safety Commission (the Commission) offers interesting and challenging work, focused on improving the lives of older people. As the single independent regulator of Australian Government-funded aged care services, the Commission plays a central role in maintaining the integrity of the aged care system.

We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct home care investigations and determine provider compliance including whether any requirements or sanctions need to be imposed.

We are also responsible for:

  • granting approval for providers to deliver aged care services
  • administering the Serious Incidents Response Scheme (SIRS)
  • reducing the use of restrictive practices
  • resolving complaints about services.

Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services. We have a highly skilled staff of complaints officers, compliance officers, quality assessors, general administration officers, ICT developers, educators, executives, finance and human resources officers.

We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 2 years) and is open for candidates to register an interest in temporary employment as an Assessment officer. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

 

You will be responsible for undertaking the initial assessment of reportable incidents, with the support of more senior team members, to:

  • strengthen aged care systems to reduce the risk of abuse and neglect
  • build providers’ skills so they can better respond to serious incidents
  • enable providers to review incident information to drive improvements in quality and safety
  • reduce the likelihood of preventable incidents reoccurring
  • ensure people receiving aged care have the support they need.

The 8 types of reportable incidents that must be reported to the Commission include:

· Unreasonable use of force 

· Unlawful sexual contact or inappropriate sexual conduct 

· Psychological or emotional abuse 

· Stealing or financial coercion by a staff member 

· Neglect 

· Inappropriate use of restrictive practices

· Unexplained absence from care / missing consumers 

· Unexpected death 

A SIRA officer is required to undertake assessments in accordance with the Commission’s risk framework, operating procedures, and other job aids. SIRA officers are directly supported in their role by Senior Officers and Team Leaders who are responsible for more complex assessments. 

 

 Position Duties

Your main responsibilities will include:

  • Assessing sensitive and at times confronting information within prescribed timeframes and guidelines. 
  • Searching and analysing the Commission’s business systems.
  • Documenting in an accurate and timely manner your assessments and recommendations.
  • Communicating with aged care providers both verbally and in writing, if further information is required to inform an assessment. 
  • Commitment to agreed productivity goals.
  • Applying feedback to ensure quality and consistency in the assessment process.
  • Attend, and participate in, team meetings or training when required.

 

 Position Eligibility Requirements

 

To be successful in this role you will need to demonstrate the following:

  • Capacity to work to rostered 7.5 hours per day between 7am-7pm including, weekend and public holidays. 
  • Willingness to work principally in the office during your probation period. 
  • The ability to manage competing priorities and progress assigned work both individually and as part of a team.
  • Good judgement and strong interpersonal skills.
  • The ability to learn and build proficiency across different IT systems.
  • The ability to remain positive and responds to pressure in a calm manner.
  • Willingness to take personal responsibility for accurate completion of work.
  • Willingness to seek and act on feedback.

 

Position Notes 

Salary offered will be between $74,501 and $78,720 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of two years.

 

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

 

 How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

 

Diversity and Inclusion

 

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 


Further information: 

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

 

Senior Complaints Officer – Registered Nurse/ Allied Health, Intake and Complaints Resolution group – Ongoing/ Non-Ongoing 

Sydney (Surry Hills) NSW, Adelaide SA, Melbourne VIC, Perth WA, Brisbane QLD, Hobart TAS, Canberra ACT

Ends on 3 March 2024


Our purpose

To protect and improve the safety, health, wellbeing and quality of life of people receiving Australian Government funded aged care.

Our vision

Older Australians trust and have confidence that aged care services protect and enhance their safety, health, wellbeing and quality of life.

Our Role

We are the national end-to-end regulator of aged care services and are focused on delivering a world class sector that safeguards the welfare and rights of consumers. We are invested in engagement and education to:

· build confidence and trust in aged care

· empower consumers

· support providers to comply with quality standards

· promote best practice service provision.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website.


The Group

The Intake and Complaints Resolution Group (ICRG) works with people receiving aged care services, their representatives and service providers to resolve concerns and make positive improvements for people receiving aged care. 

It is an exciting time in ICRG as well as the Commission more broadly while we prepare for 1 July 2024 with new Aged Care Reforms and respond to recommendations of the external Capability Review. The value of complaints in the sector has never been more significant than it is right now. Complaints offer valuable insights into the issues that concern care recipients and those who complain on their behalf. Complaints help give the Commission an understanding of risk for care recipients and inform our education and other regulatory activities such as accreditation and compliance. 


The Role 

As a Senior Complaints Officer – Registered Nurse/ Allied Health Professional, you are focused on making positive improvements for people receiving aged care, their representatives and service providers. You will use a range of techniques to resolve complaints, such as an investigation, conciliation or service provider resolution. 

You will be responsible for:

· Providing clinical advice, support and guidance to Complaints Officers managing complaints with clinical issues. 

· Analysing evidence from a range of sources, including clinical documentation and comparing this with expected clinical practice in aged care to identify clinical risks and deficiencies in care provision. 

· Quality Assurance (peer to peer critical review) of clinical advice provided by other Senior Complaints Officers – Registered Nurse/Allied Health Professionals.

· Contribute to and support the development of clinical governance within Complaints operations

· Working with complainants, people receiving care and service providers to identify concerns and developing options to achieve resolution 

· Managing calls and difficult conversations while identifying, escalating and managing risks  

· Managing your own caseload of complaints involving more complex clinical issues.

· Accurately recording information including, preparing detailed reports, correspondence and recommendations  

· Effectively managing individual caseloads while contributing to the overall objectives and outcomes of your team

 

Our ideal candidate

Our ideal candidates will have a strong customer outcome focus, with the resilience and confidence to liaise with internal and external stakeholders in all matters, from daily interactions to contentious matters.

You will demonstrate experience and capability including:

· Must hold current registration as a Registered Nurse with the NMBA or other relevant allied health profession. Please outline in your application if this is applicable to you

· Strong analytical and problem-solving skills, the ability to assess and manage risk, work within legislative requirements, make impartial recommendations and access and use specialist advice when needed

· Excellent written and verbal communication skills including the ability to write comprehensive evidence-based recommendations and reasons for decisions tailored to your audience

· Time management skills to thrive in a busy environment ensuring your case load and competing priorities are actioned appropriately.  

· Collaboratively achieving outcomes and influencing positive culture in the workplace.  

· Experience in aged care is highly desirable but not mandatory, as you will undertake a well-developed orientation program to support the right candidate to excel in this role.  

 

Eligibility

To be eligible for these positions you must be an Australian citizen.

Successful candidates will be:

· Assessed through our pre-employment screening checks, such as an Australian Criminal History Check.

· Required to provide evidence of current seasonal influenza and COVID 19 vaccinations.

· Required to provide evidence of current registration as a Registered Nurse or other relevant allied health professional.

 

How to apply

Submit an online application through Commission Careers by 11:59pm AEDT on Sunday 3 March 2023. 

As part of your application, you will need to provide: 

· Your resume (normally three pages maximum) 

· A statement telling us why you are interested in the role and what skills and experience you can bring to the role (no more than 500 words). 

· Evidence of current registration as a Registered Nurse or Allied Health Professional. If you do not hold evidence of current registration your application will not be accepted for this role.

You are encouraged to refer to ‘The Role’, ‘Our Ideal Candidate’ sections of this advertisement and the APSC’s Cracking the Code to assist you in drafting your statement.

 

Notes

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.

Senior Complaints Officer – Intake and Complaints Resolution group – Ongoing/ Non-Ongoing 

Sydney (Surry Hills) NSW, Adelaide SA, Melbourne VIC, Perth WA, Brisbane QLD, Hobart TAS, Canberra ACT

Ends on 3 March 2024


 

Our purpose

To protect and improve the safety, health, wellbeing and quality of life of people receiving Australian Government funded aged care.

Our vision

Older Australians trust and have confidence that aged care services protect and enhance their safety, health, wellbeing and quality of life.

Our Role

We are the national end-to-end regulator of aged care services and are focused on delivering a world class sector that safeguards the welfare and rights of consumers. We are invested in engagement and education to:

· build confidence and trust in aged care

· empower consumers

· support providers to comply with quality standards

· promote best practice service provision.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website.


 

The Group

The Intake and Complaints Resolution Group (ICRG) works with people receiving aged care services, their representatives and service providers to resolve concerns and make positive improvements for people receiving aged care. 

It is an exciting time in ICRG as well as the Commission more broadly while we prepare for 1 July 2024 with new Aged Care Reforms and respond to recommendations of the external Capability Review. The value of complaints in the sector has never been more significant than it is right now. Complaints offer valuable insights into the issues that concern care recipients and those who complain on their behalf. Complaints help give the Commission an understanding of risk for care recipients and inform our education and other regulatory activities such as accreditation and compliance. 


 

The Role 

As a Senior Complaints Officer, you are focused on making positive improvements for people receiving aged care, their representatives and service providers. You will use a range of techniques to resolve complaints, such as an investigation, conciliation or service provider resolution. 

You will be responsible for:

· Working with complainants, people receiving care and service providers to identify concerns and developing options to achieve resolution 

· Managing calls and managing difficult conversations while identifying, escalating and managing risks  

· Accurately recording information including, preparing detailed reports, correspondence and recommendations  

· Effectively managing individual caseloads while contributing to the overall objectives and outcomes of your team  

  • Working with complainants, people receiving care and service providers to identify concerns and developing options to achieve resolution 
  • Managing calls and difficult conversations while identifying, escalating and managing risks  
  •  Accurately recording information including, preparing detailed reports, correspondence and recommendations  
  • Effectively managing individual caseloads while contributing to the overall objectives and outcomes of your team tailored to your audience.

 

Our ideal candidate

Our ideal candidates will have a strong customer outcome focus, with the resilience and confidence to liaise with internal and external stakeholders in all matters, from daily interactions to contentious matters.

You will demonstrate experience and capability including:

  • Strong analytical and problem-solving skills, the ability to assess and manage risk, work within legislative requirements, make impartial recommendations and access and use specialist advice when needed
  • Excellent written and verbal communication skills including the ability to write comprehensive evidence-based recommendations and reasons for decision.
  • Well-developed time management skills to thrive in a busy environment ensuring your case load and competing priorities are actioned appropriately.  
  • Collaboratively achieving outcomes and influencing positive culture in the workplace.  
  • Identifying broader factors, trends and influences that may impact on the team’s objectives.
  • Considers the ramifications of issues and longer-term impact of own work and work area.
  • Experience in aged care or clinical experience is highly desirable but not mandatory, as you will undertake a well-developed orientation program to support the right candidate to excel in this role.  
  • Candidates who are Registered Nurses are encouraged to apply to this position. Please outline in your application if this is applicable to you. 

 

Eligibility

To be eligible for these positions you must be an Australian citizen.

Successful candidates will be:

  • Assessed through our pre-employment screening checks, such as an Australian Criminal History Check.
  • Required to provide evidence of current seasonal influenza and COVID 19 vaccinations.


 

How to apply

Submit an online application through Commission Careers by 11:59pm AEDT on Sunday 3 March 2023. 

As part of your application, you will need to provide: 

  • Your resume (normally three pages maximum) 
  • A statement telling us why you are interested in the role and what skills and experience you can bring to the role (no more than 500 words). 

You are encouraged to refer to ‘The Role’, ‘Our Ideal Candidate’ sections of this advertisement and the APSC’s Cracking the Code to assist you in drafting your statement.

 

Notes

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.

Senior Complaints Officer – Registered Nurse/ Allied Health, Intake and Complaints Resolution group – Ongoing/ Non-Ongoing 

Sydney (Surry Hills) NSW, Adelaide SA, Melbourne VIC, Perth WA, Brisbane QLD, Hobart TAS, Canberra ACT

Ends on 3 March 2024


Our purpose

To protect and improve the safety, health, wellbeing and quality of life of people receiving Australian Government funded aged care.

Our vision

Older Australians trust and have confidence that aged care services protect and enhance their safety, health, wellbeing and quality of life.

Our Role

We are the national end-to-end regulator of aged care services and are focused on delivering a world class sector that safeguards the welfare and rights of consumers. We are invested in engagement and education to:

· build confidence and trust in aged care

· empower consumers

· support providers to comply with quality standards

· promote best practice service provision.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website.


The Group

The Intake and Complaints Resolution Group (ICRG) works with people receiving aged care services, their representatives and service providers to resolve concerns and make positive improvements for people receiving aged care. 

It is an exciting time in ICRG as well as the Commission more broadly while we prepare for 1 July 2024 with new Aged Care Reforms and respond to recommendations of the external Capability Review. The value of complaints in the sector has never been more significant than it is right now. Complaints offer valuable insights into the issues that concern care recipients and those who complain on their behalf. Complaints help give the Commission an understanding of risk for care recipients and inform our education and other regulatory activities such as accreditation and compliance. 


The Role 

As a Senior Complaints Officer – Registered Nurse/ Allied Health Professional, you are focused on making positive improvements for people receiving aged care, their representatives and service providers. You will use a range of techniques to resolve complaints, such as an investigation, conciliation or service provider resolution. 

You will be responsible for:

· Providing clinical advice, support and guidance to Complaints Officers managing complaints with clinical issues. 

· Analysing evidence from a range of sources, including clinical documentation and comparing this with expected clinical practice in aged care to identify clinical risks and deficiencies in care provision. 

· Quality Assurance (peer to peer critical review) of clinical advice provided by other Senior Complaints Officers – Registered Nurse/Allied Health Professionals.

· Contribute to and support the development of clinical governance within Complaints operations

· Working with complainants, people receiving care and service providers to identify concerns and developing options to achieve resolution 

· Managing calls and difficult conversations while identifying, escalating and managing risks  

· Managing your own caseload of complaints involving more complex clinical issues.

· Accurately recording information including, preparing detailed reports, correspondence and recommendations  

· Effectively managing individual caseloads while contributing to the overall objectives and outcomes of your team

 

Our ideal candidate

Our ideal candidates will have a strong customer outcome focus, with the resilience and confidence to liaise with internal and external stakeholders in all matters, from daily interactions to contentious matters.

You will demonstrate experience and capability including:

· Must hold current registration as a Registered Nurse with the NMBA or other relevant allied health profession. Please outline in your application if this is applicable to you

· Strong analytical and problem-solving skills, the ability to assess and manage risk, work within legislative requirements, make impartial recommendations and access and use specialist advice when needed

· Excellent written and verbal communication skills including the ability to write comprehensive evidence-based recommendations and reasons for decisions tailored to your audience

· Time management skills to thrive in a busy environment ensuring your case load and competing priorities are actioned appropriately.  

· Collaboratively achieving outcomes and influencing positive culture in the workplace.  

· Experience in aged care is highly desirable but not mandatory, as you will undertake a well-developed orientation program to support the right candidate to excel in this role.  

 

Eligibility

To be eligible for these positions you must be an Australian citizen.

Successful candidates will be:

· Assessed through our pre-employment screening checks, such as an Australian Criminal History Check.

· Required to provide evidence of current seasonal influenza and COVID 19 vaccinations.

· Required to provide evidence of current registration as a Registered Nurse or other relevant allied health professional.

 

How to apply

Submit an online application through Commission Careers by 11:59pm AEDT on Sunday 3 March 2023. 

As part of your application, you will need to provide: 

· Your resume (normally three pages maximum) 

· A statement telling us why you are interested in the role and what skills and experience you can bring to the role (no more than 500 words). 

· Evidence of current registration as a Registered Nurse or Allied Health Professional. If you do not hold evidence of current registration your application will not be accepted for this role.

You are encouraged to refer to ‘The Role’, ‘Our Ideal Candidate’ sections of this advertisement and the APSC’s Cracking the Code to assist you in drafting your statement.

 

Notes

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan.

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Financial Performance and Partnerships

The Financial Performance and Partnerships team is responsible for a portfolio of business area focussed financial activities on behalf of the Commission including Management Accounting, Revenue, Costing and Modelling, Procurement, and Financial Frameworks and Business Improvement. This role is part of the Management Accounting function which manages the Commission’s internal, supports external budget development and supports business areas through a network of finance business partners.


Position Description

The Senior Finance Business Partner is a newly created role that will provide financial support for projects undertaken in the Commission under the Chief Digital Officer (CDO) function. The Commission is undertaking a period of significant uplift in its ICT and digital capability and this role will provide financial analysis to support the ongoing digital transformation.

Reporting to the Assistant Director Management Accounting, this role is act as the key point of contact for finance related activity for ICT and digital projects, including timely and accurate reporting and analysis, insight, and advice to assist with decision making. 


Position Duties

  • Provide high quality, financial information supports the CDO and project managers to ensure that budget allocations are managed effectively.
  • Maintain and validate the accuracy of financial data in TechnologyOne finance system in respect of projects undertaken by the CDO function.
  • Work with stakeholders to link financial activities to business plans and priorities.
  • Recognise financial impacts of projects for the Commission and ensure that these impacts are appropriately considered. 
  • Contribute to wider financial management in the Commission by providing commentary on cost drivers of the financial performance of projects and maintaining stakeholder performance meetings (minimal monthly).
  • Support the commission’s CFO to implement the annual update of the TechnologyOne finance system.
  • Support the Assistant Director Management Accounting by providing mentoring and coaching to develop the skills and capability of the management accounting team. 
  • Support the preparation of financial information for external stakeholders i.e. Department of Finance and Department of Health and Ageing as required.
  • Assist with other ad-hoc financial management matters as they arise. 

 

Position Eligibility Requirements

  • Qualified Accountant (CA, CPA or equivalent).
  • Ability to obtain and maintain a security clearance at the level designated by the agency.
  • Significant experience in financial management within the APS environment. 
  • Experience building and sustain relationships with a network of internal and external stakeholders.
  • Experience with TechnologyOne finance system.
  • An ability to assess and evaluate financial impacts of proposed ICT changes.

 

Position Notes 

Salary offered will be between $109,853 and $125,288 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunities may be offered for varying periods up to a maximum of 24 months. 

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

 

How to Apply?

  1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
  2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
  3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
  4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Monday 11 March 2024. 

Only completed applications will be accepted. 

 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Lauren Scott by emailing lauren.scott@agedcarequality.gov.au with Position title in the subject line.

 

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

 

The Intelligence and Analysis section of the Commission is seeking talented people with a broad range of skills, experience, and qualifications to register for our Temporary Employment Register (TER) – Data, Reporting, Intelligence and Analysis roles.  

This TER assists with filling temporary positions (up to a possible maximum period of 2 years) in our Intelligence and Analysis section.  

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.

About the Section
The Intelligence and Analysis section provides the Commission with the data, information, and intelligence it needs to deliver, assess, and tailor regulatory operations to protect the safety, health, and well-being of aged care consumers effectively and efficiently.

We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to develop and deliver data products and services.

Below are types of roles we may be seeking to fill within our Intelligence and Analysis Section, with the tasks and capabilities for each type of role listed. The complexity of work undertaken in these types of roles will be proportionate with the capabilities outlined in the Integrated Leadership System.

The key duties of the positions include:


Information Project roles
 Duties include, but are not limited to -
 

  • Preparing complex information in plain English reports and briefs, so that it can be quickly and easily understood by a general audience. Interpreting and providing data and information to facilitate publications, executive reports, Ministerial briefs, surveys and research projects produced or undertaken by the Commission. 
  • Coordinating projects and managing initiatives with key stakeholders, including identifying business needs and ensuring outcomes that align with the business needs, coordinating delivery of milestone tasks, managing schedules and monitoring for issues/risks with project deliverables, and escalating if necessary.
  • Providing survey administration support, including engaging with stakeholders, questionnaire design, building of surveys in survey software, reporting on and analysing survey responses.


Capabilities required

  • Project coordination or project management
  • Questionnaire design
  • Monitoring and evaluation 
  • Report writing 


Intelligence roles
  Duties include, but are not limited to - 

  • Leading the development of intelligence products, including information gathering from a variety of sources such as regulatory activities and outcomes, internal and external stakeholder engagement, open-source information, and information and intelligence from other relevant organisations (such as databases). 
  • Recommending treatments/strategies in relation to the Aged Care Act and Aged Care Quality and Safety Commission Rules to address identified and validated concerns, or to inform the development of hypotheses for validation and treatment, and to support successful progress of campaign activities. 


Capabilities required

  • Information collection, collation, and manipulation skills
  • Analytical skills (quantitative and qualitative, ideally intelligence analysis skills)
  • Report writing, and written and verbal communication skills


Information and Reporting roles
  Duties include, but are not limited to - 

  • Providing timely and accurate data and information, including developing reports, infographics and presentations detailing the findings of analysis conducted for various projects. 
  • Conducting routine performance reporting and designing self-service reporting to support operational areas within the Commission, responding to ad hoc requests for data and information, and providing input into ministerial and estimates briefings. 
  • Interpreting and providing data and information to facilitate publications, executive reports, Ministerial briefs, and research projects produced or undertaken by the Commission. 


Capabilities required

  • Excel skills
  • Self-service reporting and dashboard development, including the use of Power BI


Data Analysis roles
  Duties include, but are not limited to -

  • Providing technical and analytical support and capability to the Commission’s operations through developing and delivering analytics products from multiple information and data sources. 
  • Performing data extraction and analysis including data modelling and statistical analysis to assist with data-driven decision making for current and future projects. 
  • Contributing to the development of capability for advanced analytical techniques within the Section.  


Capabilities required

  • Statistical modelling 
  • Complex statistical analysis


Data Management roles
  Duties include, but are not limited to - 

  • Developing and implementing frameworks, policies and operating practices relating to data governance, data management and data quality, focused on maximising the availability and use of data in strategic and day-to-day contexts. 
  • Using both conceptual and technical components, with the latter including the development and application of tools and technologies to facilitate data warehousing, management and tracking. 


Capabilities required

  • Data extraction, linking and transformation
  • Data applications development (data collection and workflow focus) 
  • Data design and evaluation (including metadata development and curation)
  • Data policy development and implementation


We encourage talented people from the following analytical professions, or with the following technical skills to apply:
 

  • Quantitative and Qualitative Data Analysts 
  • Information and Reporting Officers
  • Data Managers 
  • Statistician
  • Data Scientists


Desirable technical skills (across all roles):

  • PowerBI and Qlik
  • PowerApps
  • Microsoft Azure stack (metadata, data transformation and data analysis focus)
  • R, Python and/or related statistical analysis software
  • Advanced Excel skills (data integration, transformation, and macro development focus)
  • SQL coding


Position Eligibility Requirements
To be eligible for employment with the Commission, applicants must be an Australian citizen at the time an offer of employment is made. An applicant’s suitability for employment with the Commission will also be assessed through a variety of pre-employment check processes, such as: 

  • Satisfactory completion of a criminal history check
  • Completion of a medical declaration and pre-employment medical (where required)
  • Providing evidence of qualifications (where required)
  • A current security clearance or the ability to obtain security clearance at the required level. 


Non-ongoing opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

How to Apply?

1.  Navigate to ‘Current Vacancies’ section of the careers page
2. Click on the ‘View Temporary Employment Register”
3. Navigate to the Data, Reporting, Intelligence and Analysis Temporary Employment Register and click Apply Now
4. At bottom of the Advertisement, you will be asked to create an account if you are a first-time user or to sign in to complete your application.
5. Select which position(s) you are applying for and submit your resume.
6. Click ‘Apply Now’ when you are ready to submit your application.
 

Only completed applications will be accepted.
 

If your resume indicates you may have the required skills for a vacancy, you will be invited to provide a short, written statement of your suitability for the role and you will be invited to attend a short interview.

Contact Officer
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful, and inclusive culture for all staff.  

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit https://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and https://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code

Indigenous Liaison Officer (APS6)
Full Time / Ongoing
All Commission locations

The filling of this vacancy is intended to constitute an affirmative measure under sec 31 of the Australian Public Service Commissioner’s Directions 2022 and under section 8(1) of the 'Racial Discrimination Act   1975. This vacancy is open only to Aboriginal and/or Torres Strait Islander applicants.

About us
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The Commission is focused on delivering a world class sector that safeguards the welfare and rights of consumers.   
We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct home care investigations and determine provider compliance including whether any requirements or sanctions need to be imposed. We also resolve complaints about services.
Our role as the national regulator is to ensure that consumers have confidence they will be treated with dignity and respect in receiving aged care services that are culturally safe, compassionate and of high quality, and deliver a valued experience. We are invested in engagement and education to: 

  • build confidence and trust in aged care 
  • empower consumers 
  • support providers to comply with quality standards 
  • promote best practice service provision


We have offices all over Australia with positions available in various regions.  
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia.

 
Our responsibilities
The Commission holds aged care providers to account for their performance regarding these expectations and obligations which includes working collaboratively with the Department of Health and Aged Care for those services funded under different models.


We are also responsible for:

  • granting approval for providers to deliver aged care services 
  • administering the Serious Incidents Response Scheme 
  • reducing the use of restrictive practices. 

What we offer

  • Cultural leave plus 4 weeks annual leave 
  • Salary ranging from $89,394 to $100,849 plus 15.4% superannuation 
  • Flexible working arrangements 
  • Mentoring and support from our Indigenous Staff Network colleagues and experienced staff 
  • Candidate support throughout the recruitment and onboarding process 


Position Duties
 

  • Work with Commission staff to develop and maintain the internal processes, systems and documentation required for the successful running of the IAP. 
  • Liaise with Services Australia through the recruitment, selection and onboarding of IAP participants and throughout the life of the program. 
  • Mentor IAP participants for their success within the program and at the Commission. 
  • Develop and implement individualised plans with the IAP participants to support their development, retention, performance and well-being at the Commission. 
  • Develop and conduct cross-cultural awareness and learning opportunities for managers of IAP participants and other relevant Commission staff. 
  • Develop and provide oversight to a mentoring program for IAP participants with the Indigenous Staff Network. 
  • Ensure consistency across the program, including processes, probationary periods and expectations of participants and their managers. 
  • Provide reporting as agreed on the progress of IAP participants and the success of the program at the Commission, including opportunities for program enhancements. 
  • Complete reporting to meet any requirements of the program. 
  • Represent the Commission as required at IAP meetings and events. 
  • Demonstrated ability to engage effectively with Indigenous employees. 
  • Communicate effectively across a broad spectrum of internal and external stakeholders and deal with sensitive, confidential, and complex matters in a culturally safe manner. 
  • A demonstrated understanding of Australian Indigenous cultures and Australian Indigenous community groups. 
  • Assist with implementation of Reconciliation Action Plan (RAP) deliverables 


Position Eligibility Requirements
 

  • Demonstrated strong connections with Aboriginal people and community 


An applicant’s suitability for employment will also be assessed through a variety of pre-employment check processes, such as:  
 

  • Satisfactory completion of an Australian Federal Police criminal history check 
  • Completion of a medical declaration and pre-employment medical (where required). 
  • Shortlisted applicants will be required to provide confirmation of Aboriginal and/or Torres Strait Islander heritage.  
    A confirmation must stipulate that a person: 
  • is of Aboriginal and/or Torres Strait Islander descent; and 
  • identifies as an Aboriginal and/or Torres Strait Islander person; and 
  • is accepted as such by the community in which they live, or formerly lived. 


Confirmation of Aboriginal and/or Torres Strait Islander heritage can be provided by a wide range of Aboriginal and Torres Strait Islander organisations and bodies, and commonly include, but are not limited to, the following:
Aboriginal and Torres Strait Islander Land Councils; 

  • Aboriginal and Torres Strait Islander Corporations (Aboriginal and Torres Strait Islander Corporations can be incorporated under the Corporations (Aboriginal and Torres Strait Islander) Act 2006, the Corporations Act 2001, or other states and territory legislation); 
  • Aboriginal and Torres Strait Islander medical services. 

Position Notes  

Salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

How to Apply?
 

  1. Go to ‘Current Vacancies’ section of the careers page- https://www.agedcarequality.gov.au/careers-commission/affirmative-measure All documentation relating to the role and application process will be located here. 
  2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
  3. As part of your application, you will be requested to attach your Resume or CV demonstrating your experience, knowledge and skills relevant to the role. A cover letter is optional.
  4. Click ‘Apply Now’ when you are ready to submit your application. 

In your application, please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Please complete your application by 11:59pm (local time) by Wednesday 28 February 2024
Only completed applications will be accepted. 

Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Iana Jerdetski by emailing iana.jerdetski@agedcarequality.gov.au with Position title in the subject line. 

Reconciliation journey and inclusion 

The Commission continues to embark on its reconciliation journey with the recent launch of our Innovate Reconciliation Action Plan (RAP) in August 2023    

Our goal is for an inclusive aged care sector in which the human rights of all aged care consumers are recognised. As part of this, the Commission acknowledges the continuing connection of Aboriginal and Torres Strait Islander people with the lands and waters and the importance of Aboriginal and Torres Strait Islander culture and histories to learning, success and celebration.  

Further information: 

For further information about the Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

 For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code

Aged Care Quality and Safety Commission