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The Aged Care Quality and Safety Commission (the Commission) formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.

A full-time, non-ongoing opportunity exists in our Perth office for an Operations Administration Officer. This role will assist with a range of administrative functions related to the accreditation and operations activities of the Aged Care Quality and Safety Commission. 


Reporting to the Operations Manager, key responsibilities include:

· Prepare schedules of programmed activities and make variations as instructed;

· Plan and book travel, making changes to schedule variations as required;

· Assist in the preparation of regular and ad hoc reports, using information from a range of data sources;

· Respond to enquiries and proactively seek information when required;

· Process accreditation documentation and administration fees;

· Maintain electronic records and paper files;

· Provide general office support and reception duties as required.


To be successful in this role you will need the following:

· Strong customer service focus to both internal and external clients;

· Previous administration experience;

· Intermediate experience in Microsoft office software;

· Demonstrated ability to adhere to time frames;

· Ability to work within a team;

· Ability to multi-task and adapt to change; 

· Quality management systems experience desirable.


Salary offered will be between $60,161 to $66,683 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.


Only candidates who hold Australian citizenship can apply. Refer to the Department of Immigration and Border Protection website www.border.gov.au for further information. Appointment is conditional on successfully completing a national police check.


To apply, please refer to our website at

https://www.agedcarequality.gov.au/about-us/careers. The closing date is 5:00pm, Monday 1 July 2019.


Only completed applications will be accepted.

For enquiries, please contact Peter Lloyd Operations Manager on 08 9201 1344.


Further information

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code 

  • Administration support officer to the NSW/ACT Complaints operations team 
  • Ongoing
  • Sydney 


The Aged Care Quality and Safety Commission (the Commission) formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.

A full-time opportunity exists in our Sydney (Surry Hills) office for an Administration Support Officer to support the Director and a busy team of complaints staff. 

As an Administration Support Officer reporting to the Director, NSW/ACT Complaint Operations your main responsibilities will be to provide a range of administrative and support services to the Director and the Complaints Operations team which includes but is not limited to: 

· Assisting the Director to prepare for meetings and appointments by arranging for the necessary documents prior to the meeting, making room bookings, preparing agendas, taking minutes and scribing as required

· Providing high level administrative support to visiting Executive members, including managing stakeholder requirements      and expectations, room bookings and other support needed for meetings

· Working closely with the Director and management team to identify business priorities and actively support the Branch’s strategic direction

· Developing systems, procedures and reports to enhance effective management of the team including recording and tracking referrals to other parts of the Commission and other organisations, producing reports on caseloads and case progression and tracking staffing changes

· Liaising with corporate support teams in the Commission and the Department of Health to ensure effective provision of corporate, human resources and IT services to the team

· Providing administrative support to the team including maintaining stationery, managing access to vehicles and laptops, assistance with travel and credit card processing and maintaining up to date contacts and phone lists

· Coordinating arrangements for training and meetings, including preparation of documentation and arranging room bookings, materials and catering

· Maintaining timely and accurate records on various IT systems

· Assisting the Intake team with management, risk assessment and prioritisation of incoming complaints 

· Working as a team with Administration Support Officers and Executive Assistants across the Commission to support organisational priorities.


Qualities and capabilities:

· Demonstrated organisational skills at a high level to provide day to day administrative support t

· Knowledge, or the ability to quickly acquire knowledge of the role and functions of the Commission to support business priorities

· Demonstrated ability to work in productive partnership to optimise performance and achieve business results

· Ability to work with broad supervision, and to identify priorities to meet competing deadlines. 

· Effective written communication skills, including the ability to draft various forms of documents and correspondence, and concisely summarise information

· Ability to communicate with influence and work collaboratively to resolve complex issues


To be successful in this role you will need the following:

· Previous experience in a government or similar administrative setting is desirable


Salary offered will be between $68,160 and $72,019 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Refer to the Department of Immigration and Border Protection website www.border.gov.au for further information. Appointment is conditional on successfully completing a national police check.

Please complete an online application form, your required responses and submit your resume to https://www.agedcarequality.gov.au/about-us/employment/positions-vacant by 5:00pm (local time) on Wednesday 3 July 2019.


Only completed applications will be accepted i.e. a completed application form, a current resume and a maximum 500 word statement of claim as to how your capabilities and experience will contribute to your success in the Administration Support Officer role.


For enquiries, please contact Renee Ruhen, 02 6289 9804.


Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code

  • Executive Assistant to the Executive Director, Performance, Education and Policy – Complaints (Canberra), APS4, Ongoing 
  • Executive Assistant to the National Manager Complaints Operations (Melbourne), APS4, Ongoing 

  

The Aged Care Quality and Safety Commission (the Commission) formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.

A full-time opportunity exists in our Canberra and Melbourne offices for an Executive Assistant. These roles will be responsible to provide comprehensive Executive assistance to two Executive to support them day to day to effectively exercise executive leadership and management of their branch and to provide support to other Executive members of the Commission in other states where required.


Reporting to the Executive Director, Performance, Education and Policy and the National Manager Complaints Operations your main responsibilities will be to provide a range of administrative and executive support services to the Executive and their Branch which includes but is not limited to: 


· Acting as the first point of contact for the Executive, receiving and screening phone calls; monitoring emails, using initiative and discretion to prioritise and action under limited guidance.

· Ensuring that the Executive are aware of significant issues that require a timely response and that requests for urgent information and correspondence are actioned in their absence

· Managing the Executive’s diary to meet business priorities and competing deadlines.

· Assisting the Executive to prepare for meetings and appointments by providing intelligence and arranging for the necessary documents prior to the meeting

· Developing appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of workflow and tasks within the Branch, with an aim for continuous improvement 

· Working closely with the Executive to identify business priorities and actively support the Branch’s strategic direction

· Anticipating, organising, scheduling and coordinating all travel arrangements and accommodation for the Executive and managing supporting documentation consistent with the Commission’s policies and procedures 

· Coordinating and drafting other Branch communications as required, management of the office including stationery, travel and accommodation requirements.

  • Providing high level administrative      support to the Executive, including managing stakeholder requirements and      expectations, room bookings and other support needed for meetings,      including scribing as required.

Qualities and capabilities:

· Demonstrated organisational skills at a high level to provide day to day administrative support to Executives

· Knowledge, or the ability to quickly acquire knowledge of the role and functions of the Commission to support business priorities

· Demonstrated ability to work in productive partnership to optimise performance and achieve business results

· Ability to work with broad supervision, and to identify priorities to meet competing deadlines. 

· Effective written communication skills, including the ability to draft various forms of documents and correspondence, and concisely summarise information

· Ability to communicate with influence and work collaboratively to resolve complex issues


To be successful in this role you will need the following:

· Previous experience proving high level support to an Executive

· Previous experience in a government or similar administrative setting is desirable


Salary offered will be between $68,160 and $72,019 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.


Only candidates who hold Australian citizenship can apply. Refer to the Department of Immigration and Border Protection website www.border.gov.au for further information. Appointment is conditional on successfully completing a national police check.


Please complete an online application form, your required responses and submit your resume to https://www.agedcarequality.gov.au/about-us/employment/positions-vacant by 5:00pm (local time) on Wednesday 3 July 2019.


Only completed applications will be accepted i.e. a completed application form, a current resume and a maximum 500 word statement of claim as to how your capabilities and experience will contribute to your success in the Executive Assistant role.


For enquiries, please contact Renee Ruhen, 02 6289 9804.


Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code

Aged Care Quality and Safety Commission