Clinical Advisor

EL1

 Ongoing/Non-Ongoing

Full-Time

Sydney, Melbourne, Brisbane, Adelaide, Perth, Hobart, Canberra

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Description

The Clinical Advisor will join a team of Clinical Advisors and Clinical Educators in the Clinical Unit, which sits in the Chief Clinical Advisor’s Group. This Group supports the Commission’s purpose by driving a higher standard of clinical rigour across the aged care sector.

Clinical Advisors provide clinical leadership across the Commission. They support Commission staff by providing guidance about contemporary clinical expectations for aged care to inform regulatory decisions. The Clinical Advisor’s role is multifaceted and includes; assisting staff to understand clinical information, identify and escalate clinical risk; providing clinical education; developing clinical guidance and resources for Commission staff, the aged care sector and the public; involvement in working Groups about clinical matters that are internal and external to the Commission; and undertaking project work. 

Position Duties

Key selection criteria - skills, experience and knowledge (your application needs to address these) 

· Critical analysis, clinical judgement and decision making: Demonstrated skills and experience with analysing and interpreting evidence from a range of sources, including clinical documentation, and comparing this with expected clinical practice to identify clinical risks and deficiencies in care and factors contributing to clinical incidents and or poor outcomes for consumers. Then, based on this analysis, forming an evidence based logical reasoned decision about the care provided.

· Clinical risk management: Demonstrated skills and experience in clinical risk management including identification and escalation of risk. 

· Clinical advice and report writing: Demonstrated skills and experience in preparing and delivering high quality, safe, timely, nationally consistent, evidence based clinical advice that aligns with contemporary clinical practice in aged care. This advice includes written reports that are demonstrated to be high quality addressing complex inter-related clinical issues. The reports communicate information clearly, coherently, and concisely to audiences with a range of backgrounds and regulatory functions. The reports you have completed reflect the strategic and policy position of the organisations where you have worked. 

· Clinical education: Demonstrated skills and experience in developing and providing clinical education and training for clinical and non-clinical staff in multiple forms including verbal presentations. The education you have provided reflects the strategic and policy position of the organisations where you have worked. 

· Clinical leadership: Demonstrated skills and experience in providing clinical leadership to promote a culture of professional practice and accountability amongst clinicians across organisations you have worked. This also requires demonstrated ability to guide and coach clinical and non-clinical staff on clinical matters.

Other important skills and abilities required for the role

· Flexibility and organisation: Demonstrated flexibility, responsiveness and ability to respond to changing demands and manage competing priorities

· Collaboration and teamwork: Demonstrated skills and experience with engaging and working collaboratively with team members and stakeholders.

· Maintaining professional standards: Demonstrated skills and experience in maintaining your professional knowledge and skills of contemporary best practice clinical care in an aged care setting.

· Adaptability: Demonstrated self-awareness of your performance, behaviours, including your ability to receive and adapt to feedback, and a commitment to personal and professional development. 

· Integrated Leadership System: All EL1 employees are expected to meet the EL1 Integrated Leadership System (ILS) level capabilities outlined in the https://www.apsc.gov.au/working-aps/aps-employees-and-managers/classifications/integrated-leadership-system-ils/ils-resources-profiles-comparatives-and-self-assessment/integrated-leadership-system-ils-el1-profile. It is recommended that applicants apply these when addressing the key selection criteria. 

Position Eligibility Requirements

Essential 

· Current registration as a Registered Nurse, Division 1, with the Nursing and Midwifery Board of Australia (NMBA) supported by the Australian Health Practitioner Regulation Agency (AHPRA). 

· Knowledge and expertise demonstrated by comprehensive experience in clinical issues in residential and community aged care settings; critical thinking applied to clinical issues, clinical judgement and decision making; and report writing. 

· Flexibility to travel inter and intra state as required

Desirable 

· Relevant post graduate qualification/s or working towards the same.

Position Notes 

Salary offered will be between $109,853 and $125,288 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps 

In your application, please provide a statement of claims against the Eligibility Requirements in no more than 800 words.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

How to Apply?

1. Visit the Commission’s website at www.agedcarequality.gov.au/about-us/careers where you will find current vacancies and instructions on how to complete your application.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

1. Your application needs to address each criterion      in the ‘Key selection criteria - skills, experience and knowledge’ section      of this position description. 
2. Click      ‘Apply Now’ when you are ready to submit your application.
3. Please      complete an online application form and submit it to https://www.agedcarequality.gov.au/about-us/careers  by 11:59pm (local time) Monday 19 June      2023 
4. Only      completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

Specific questions about the role can be directed to Meaghan Burnett by emailing meaghan.burnett@agedcarequality.gov.au with Position title (Clinical Advisor) in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Director, Customer Contact Team

EL2

Non-Ongoing

Full-Time

Melbourne or Brisbane

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website https://www.agedcarequality.gov.au

About the Intake and Complaints Resolution Group (ICRG) 
The Intake and Complaints Resolution Group (ICRG) is responsible receiving, assessing and resolving complaints and enquiries. The Intake and Complaints Resolution Group work with people receiving services, their representatives and service providers to resolve concerns and make positive improvements for people receiving aged care.  

This Group has an important role connecting the community with the Commission, so that we can:

• Resolve matters raised with us in a way that improves outcomes for individual consumers, and apply the outcomes of these processes to improve the quality of services for everyone receiving aged care services
• Assist consumers and their representatives by providing them with information, assistance and support to address their concerns or answer their questions about aged care
• Take action to address risks to the health, safety and well-being of consumers

About the Customer Contact Team 
The Customer Contact Team responds to a range of contact types (including enquiries, feedback, complaints, notifications) via a range of contact channels (phone, email, web and post). Customer Contact Officers are responsible for providing an accessible, efficient, consistent, and user orientated experience in accordance with the Commission’s guidelines and procedures.
The Director plays a critical leadership role in the operation of the Commission’s Customer Contact Team, which is one of the first points of contact for consumers, aged care providers, and other members of the public to engage with the commission. 

The Director is responsible for operational management of the Customer Contact Team across two geographic locations; Brisbane and Melbourne. Reporting to the Executive Director, ICGR, the Director has 2 direct reports at the EL1 level. The Director provides direction and guidance to the Customer Contact Team frontline staff, Team Leaders and Assistant Directors. The Director is responsible for leading the continuous improvement within the Customer Contact Team by understanding and responding to operational requirements of internal business areas. This includes establishing and maintaining service level agreements. As the role of the Customer Contact Team is maturing, the team may take on new responsibilities over time and therefore, flexibility and the ability to engage positively with change is required.

 

The key duties of the position include:

• Provide leadership, direction and support to staff working in a fast-paced, high workload environment across multiple locations during a period of change. 
• Apply working knowledge, precedent and established legislation, policy, procedures and guidance to situations involving a high level of complexity and sensitivity which require considerable interpretation and analysis.
• Responsible for management of call answer and handling times within quality standards.
• Provide leadership in quality assurance of the Customer Contact function, including regulatory and reputational risk for the Commission’s operations.
• Oversee day to day operations of the Customer Contact Team and ensure risks are managed and work undertaken in accordance with agreed priorities and requirements.
• Work collaboratively with colleagues across the Commission to implement the organisation’s priorities and support development of an integrated end-to-end regulatory model.
• Undertake effective stakeholder engagement at regional and state levels including with consumers and their representatives, aged care providers, regulatory agencies and other government officials.
• Provide leadership, direction and support to staff working in a fast-paced, high workload environment during a period of change.
• Provide leadership in respect of improved service provision and ICRG’s capacity to respond to reform in the aged care sector.
• Foster and support staff wellbeing and contribute towards maintaining a positive culture that is customer centred and aligned with recruitment, training, HR and procurement processes. 
• Prepare briefings and reports for senior management of the team’s performance. 
• Work collaboratively with colleagues within the Intake and Complaints Resolution Group and across the Commission to implement the organisation’s priorities and support development of an integrated end-to-end regulatory model.

Eligibility

• Highly developed leadership and management skills, including the ability to lead a team in a dynamic environment and foster a positive and supportive team culture. 
• Capacity to work in a busy environment, working with competing priorities and ability to effectively manage and prioritise workload to deliver agreed outcomes. 
• Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal stakeholders. 
• Highly-developed written and oral communication skills and demonstrated ability to communicate information coherently and concisely to a range of audiences. 
• Demonstrated strategic, planning, analytical and problem-solving skills, including the ability to assess and manage risk. 
• The ability to work calmly under pressure and remain resilient and committed. 
• The ability to work within the 7am-7pm bandwidth and if required, weekends.

Desirable Requirements:

• Management of teams in a contact centre environment across multiple states, preferably within a public sector environment. 
• An understanding of the aged care sector or similar environments. 

Notes
This position is only offered for candidates in Victoria and Queensland, based to work from Brisbane or Melbourne CBD.

Salary offered will be between $131,064 and $155,174 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit https://www.apsc.gov.au/citizenship-aps 

In your application please provide a statement of claims against the Key Accountabilities and Essential Requirements in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future Ongoing vacancies. As a Merit Pool will be established there may be opportunities for suitable applicants to work in different States.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.
5. Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on 15 June 2023 

Only completed applications will be accepted. 

Contact Officer:
Please contact our recruitment team on (02)96333262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. 

Specific questions about the role can be directed to Michelle Bampton by emailing Michelle.Bampton@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit https://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.factsheet-4 and https://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

The Aged Care Quality and Safety Commission is the national regulator of aged care services funded by the Commonwealth government. Our purpose is to protect and enhance the safety, health, well-being and quality of life of aged care consumers. We do this by approving providers’ entry to the aged care system, accrediting, assessing and monitoring aged care services against requirements, and holding services to account for meeting their obligations. We also seek to resolve complaints about aged care services.

The Commission is seeking talented people with a broad cross section of skills, experience and qualifications to register for our Temporary Employment Register (TER). The TER assists with filling temporary positions (up to a possible maximum period of 3 years) across our Sector Capability, Enterprise Governance & Corporate Operations and Regulatory Policy & Intelligence groups within the commission.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to influence outcomes and achieve results.

You will be required to select job categories that best match your experience, skills and capabilities. Below are the broad job categories within Sector Capability, Enterprise Governance & Corporate Operations and Regulatory Policy & Intelligence.

• Corporate and Administration
• Policy, Program and Project Management
• Data Research & Analysis

Position Eligibility Requirements

To be eligible for employment with the Commission applicants must be an Australian citizen at the time an offer of employment is made.

An applicant’s suitability for employment with the Commission will also be assessed through a variety of pre-employment check processes, such as:

• Satisfactory completion of a criminal history check,
• Completion of a medical declaration and pre-employment medical (where required).
• Providing evidence of qualifications (where required).
• Obtaining and maintaining a security clearance at the required level (where required).

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page.
2. Click on the Temporary Employment Register - Sector Capability, Enterprise Governance & Corporate Operations and Regulatory Policy & Intelligence - APS4- EL2  and at the bottom of the Advertisement you will be asked to create an account if you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to provide a summary of your experience and attach your Resume.
4. Click ‘Apply Now’ when you are ready to submit your application.

Only completed applications will be accepted.

In your application please provide a summary of your experience in relation to the job category you have selected in no more than 600 words.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further Information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.  For further information about the Commission please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code

The Aged Care Quality and Safety Commission is the national regulator of aged care services funded by the Commonwealth government. Our purpose is to protect and enhance the safety, health, well-being and quality of life of aged care consumers. We do this by approving providers’ entry to the aged care system, accrediting, assessing and monitoring aged care services against requirements, and holding services to account for meeting their obligations. We also seek to resolve complaints about aged care services.

The Commission is seeking talented people with a broad cross section of skills, experience and qualifications to register for our Temporary Employment Register (TER). The TER assists with filling temporary positions (up to a possible maximum period of 3 years) across our Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Groups within the commission.

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience.


We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to influence outcomes and achieve results.

You will be required to select job categories that best match your experience, skills and capabilities. Below are the job categories within Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Group.

• APS4 Customer Contact Officer (ICRG)
• APS5 Senior Customer Contact Officer (ICRG)
• APS5 Complaints Officer (ICRG)
• APS6 Senior Complaints Officer (ICRG)

• APS5 Compliance Officer (ACIG)
• APS6 Senior Compliance Officer (ACIC)
• EL1 Assistant Director (ACIG)

Position Eligibility Requirements
To be eligible for employment with the Commission applicants must be an Australian citizen at the time an offer of employment is made.

An applicant’s suitability for employment with the Commission will also be assessed through a variety of pre-employment check processes, such as:

• Satisfactory completion of a criminal history check,
• Completion of a medical declaration and pre-employment medical (where required).
• Providing evidence of qualifications (where required).
• Obtaining and maintaining a security clearance at the required level (where required).

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 18 months with a possibility of extension to a maximum of three years.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page.
2. Click on the Temporary Employment Register – Intake & Complaints Resolution Group & Approvals, Compliance & Investigations Group – APS4 – EL1  and at the bottom of the Advertisement you will be asked to create an account if you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to provide a summary of your experience and attach your Resume.
4. Click ‘Apply Now’ when you are ready to submit your application.

Only completed applications will be accepted.

In your application please provide a summary of your experience in relation to the job category you have selected in no more than 600 words.

Contact Officer:
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Further Information:

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.  For further information about the Commission please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit https://www.apsc.gov.au/cracking-code

Assistant Director- Executive Level 1
Quality Assessment and Monitoring Group
Full-Time, Non-ongoing
Locations: Adelaide (SA), Box Hill (VIC), Brisbane (QLD), Canberra (ACT), Hobart (TAS), Parramatta (NSW) and Perth (WA)
 

Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?

The Commission is seeking talented people with various skills and experience to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Assistant Director at the EL1 level. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Aged Care Quality and Safety Commission

Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.

The Commission the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement. Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Group 

The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services. 

The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, Group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance. 

Executive Level 1 roles in the Quality Assessment and Monitoring Team need experience in 1 or more of the following capabilities: 

• Operational Support/Management 
• Project Management 
• Business Improvement
• Quality Assessment/Regulation/Compliance
• Quality Assurance
• Investigations
• Complaints Management 

Position Duties: 

• Providing strategic direction and leadership to a team, building both individual and team capacity to undertake their roles efficiently and professionally and meet the expected standards of service quality and consistency.  
• Working constructively with key internal and external stakeholders and support staff to effectively manage operational priorities, in a rapidly changing environment.  
• Utilising the Commission’s risk management framework to identify, assess and respond to risk.  
• Manage high volumes of work to achieve business priorities and key performance indicators.  
• Being accountable for monitoring emerging issues, identifying the impact of these on the Group’s operational priorities and implementing agreed treatments  
• Foster and support staff to motivate team members, build cooperation and optimise team performance.  
• Actively support and demonstrate leadership across the Commission and the Group to contribute to achievement of the Commission’s strategic direction and corporate priorities.  
• Foster and support staff wellbeing and contribute towards maintaining a positive culture.   
• Some Executive Level 1 roles may make delegated decisions under the Commission Act and Rules based on a sound understanding and knowledge of relevant legislation   

Eligibility Requirements: 

1. Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions 

2. Sound judgement, analytical skills and ability to understand and apply legislation and make delegated decisions 

3. Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes 

4. Responds positively to change and takes responsibility for managing work projects to achieve results 

5. High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes 

6. Excellent interpersonal and oral and communication skills with the ability to establish and maintain professional relationships with key external stakeholders 

7. Ability to work collaboratively with others to focusing on the operational priorities and strategic direction of the Commission 

8. Demonstrated ability to identify and respond appropriately to risk within a regulatory risk framework 

9. Excellent attention to detail, strong written communication skills, and adept time management skills 

10. In depth knowledge and experience in administrative decision making or be able to demonstrate a capacity to quickly acquire this knowledge 

11. Undertake work activities with an awareness of their possible impact on strategic, political, or operational outcomes for the Commission 

12. Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge 

Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.
 

Appointment is also conditional on:

• Successfully completing a national police check. 
• Providing evidence of meeting the Commission’s requirements for mandatory vaccinations for staff. 
• A valid driver’s licence. 

Salary:

These roles are classified EL1 and as such the range of salary will commence at $109,853 up to a maximum of $125,288. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of three years.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim considering the eligibility requirements, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.

4. Click ‘Apply Now’ when you are ready to submit your application.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au (mailto:recruitment@agedcarequality.gov.au) for assistance with accessing our website or with lodging your application.

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information: 

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/. 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code

Senior Investigations Officer

APS6

Worker Regulation & Incident Investigations Team (WRIIT) Team-Quality Assessment and Monitoring Group
Ongoing and non ongoing
Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth, Sydney .

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

 Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?

 We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a highly skilled team of field officers who are responsible conducting investigations into suspected non-compliance with worker regulation legislation and quality of care principles relating to reportable incidents. The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Senior Investigations Officer. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

Aged Care Quality and Safety Commission

Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.

The Commission the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement. Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Group 

The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services, responding to reported serious incidents and additional functions as required such as infection control monitoring. 

 The Group is led by an Executive Director and national leadership team which undertakes these functions within a single Commission operating model and includes approximately 300 staff located across Australia based in national and regional teams responsible for delivery and performance. Flexible working arrangements may be offered in some roles. 

 Position overview

Senior Investigations Officer are regulatory officers who conduct field-based investigations into suspected non-compliance with worker regulation legislation and quality of care principles relating to reportable incidents including the use of restrictive practices under the Serious Incidents Response Scheme (SIRS). https://www.agedcarequality.gov.au/sirs

Position Duties:

• Plan, participate in, and lead investigations into non-compliance with the Aged Care Act 1997 (Aged Care Act), relating to the SIRS program and worker regulation reforms (code of conduct).
• Conduct risk assessments in line with the Commission’s risk matrix to identify ongoing risks to aged care consumers based upon alleged/identified non-compliance. 
• Investigations will include review of information and documents, interviewing of staff, consumers, their representatives and other relevant persons, observations on site, underpinned by the Australian Government Investigation Standards.
• Undertake activities using regulatory powers outlined in the Aged Care Quality and Safety Act 2018, the Aged Care Quality and Safety Commission Rules 2018 (Commission Rules) and the Regulatory Powers (Standard Provisions) Act 2014.
• Collect, secure and manage confidential information and evidential material gathered during investigations and other compliance activities. 
• Produce high quality investigation reports to help guide regulatory responses, and support reasons for decisions on remedial actions required.
• Work collaboratively with legal officers and other advisors in the development of compliance and enforcement responses and briefs of evidence.
• Prepare briefs of evidence to support administrative action, civil proceedings and criminal prosecutions.
• Work collaboratively with other agencies or authorities and where appropriate refer matters to them under the relevant jurisdictional law.
• Participate in the delivery of education opportunities to inform and educate aged care providers and clients and the public about the Commissioner’s functions and the requirements of relevant legislation and rules. 
• Provide coaching, mentoring and guidance to other Commission staff and contribute to a learning culture where expertise can be appropriately shared. 
• Adhere to the APS Values and Code of Conduct.

Eligibility Requirements:

1. The ability to interpret legislation. 

2. Broad understanding of contemporary regulatory processes, inclusive practices and experience in leading investigations. 

3. Investigation skills including the ability to exercise regulatory powers, identify non-compliance, and gather, analyse and 

    present evidence. 

4. The capacity to develop sound working relationships to understand consumer risk and escalate issues accordingly. 

5. Excellent attention to detail, strong written and verbal communication skills, and adept time management skills, including the ability

     to produce quality reports. 

6. Ability to identify opportunities for continuous improvement to achieve quality outcomes. 

7. Excellent interpersonal and communication skills and the ability to establish and maintain professional relationships with key

    external stakeholders

8. The ability and the confidence to make sound judgements based on thorough research, problem solving, innovation and 

     evidence-based practice, to achieve the objectives of the Commission. 

9. Ability to work collaboratively with others to focussing on the operational priorities and strategic direction of the Commission

10. The ability to maintain personal resilience and wellbeing, and work flexibly in a changing environment

Desirable qualifications or experience – one or more of the following:

• Understanding of the Australian aged care system and the regulatory legislation underpinning it.
• Experience of working in a regulatory environment
• Certificate IV or Diploma in Government (Investigations) or equivalent

Note: All APS6 employees and contractors are expected to meet the APS6 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application. The Australian Public Service Commission provides useful information on how to apply for a job in the APS.

Travel Expectations: 

The roles include field-based work with over-night travel commonly required which may include visits across states and territories. Flex-time is available to support management of the travel expectations of the role. Applicable travel expenses are covered under the Commission’s travel policy. A current driver’s licence is essential to support the travel expectations of the role.

Eligibility: 

Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.

To be eligible to work in some roles, you may be required to be fully vaccinated against COVID-19 (including any COVID-19 booster dose to maintain an 'up-to-date' status). Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation, if a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable period, they may not be offered that role.

Employment Conditions and Benefits are outlined in the Commission’s Enterprise Agreement and supporting policies. The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture. 

Appointment is also conditional on:

• Successfully completing a national police check. 
• Providing evidence of meeting the Commission’s requirements for mandatory vaccinations for field staff and compliance with infection control risk measures including the safe use of personal protective equipment where required. 
• Being able to meet the travel expectations of the role. 
• A valid driver’s licence. 

 Salary: 

The salary offered will be between $89,394 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of three years.

How to Apply?

1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3.    As part of your application you will be requested to complete a statement of claim considering the eligibility requirements, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4.    Click ‘Apply Now’ when you are ready to submit your application.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information: 

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/. 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Assessment Officer

APS4

 Full-time, Non-Ongoing

Brisbane, QLD; Parramatta and Surry Hills, NSW, Hobart, TAS; Darwin, NT; Perth, WA.

The Aged Care Quality and Safety Commission (the Commission) offers interesting and challenging work, focused on improving the lives of older people. As the single independent regulator of Australian Government-funded aged care services, the Commission plays a central role in maintaining the integrity of the aged care system.

We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct home care investigations and determine provider compliance including whether any requirements or sanctions need to be imposed.

We are also responsible for:

• granting approval for providers to deliver aged care services
• administering the Serious Incidents Response Scheme (SIRS)
• reducing the use of restrictive practices
• resolving complaints about services.

Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services. We have a highly skilled staff of complaints officers, compliance officers, quality assessors, general administration officers, ICT developers, educators, executives, finance and human resources officers.

We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER). The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as an Assessment officer. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

You will be responsible for undertaking the initial assessment of reportable incidents, with the support of more senior team members, to:

• strengthen aged care systems to reduce the risk of abuse and neglect
• build providers’ skills so they can better respond to serious incidents
• enable providers to review incident information to drive improvements in quality and safety
• reduce the likelihood of preventable incidents reoccurring
• ensure people receiving aged care have the support they need.

The 8 types of reportable incidents that must be reported to the Commission include:

· Unreasonable use of force 

· Unlawful sexual contact or inappropriate sexual conduct 

· Psychological or emotional abuse 

· Stealing or financial coercion by a staff member 

· Neglect 

· Inappropriate use of restrictive practices

· Unexplained absence from care / missing consumers 

· Unexpected death 

A SIRA officer is required to undertake assessments in accordance with the Commission’s risk framework, operating procedures, and other job aids. SIRA officers are directly supported in their role by Senior Officers and Team Leaders who are responsible for more complex assessments. 

 Position Duties

Your main responsibilities will include:

• Assessing sensitive and at times confronting information within prescribed timeframes and guidelines. 
• Searching and analysing the Commission’s business systems.
• Documenting in an accurate and timely manner your assessments and recommendations.
• Communicating with aged care providers both verbally and in writing, if further information is required to inform an assessment. 
• Commitment to agreed productivity goals.
• Applying feedback to ensure quality and consistency in the assessment process.
• Attend, and participate in, team meetings or training when required.

 Position Eligibility Requirements

To be successful in this role you will need to demonstrate the following:

• Capacity to work to rostered 7.5 hours per day between 7am-7pm including, weekend and public holidays. 
• Willingness to work principally in the office during your probation period. 
• The ability to manage competing priorities and progress assigned work both individually and as part of a team.
• Good judgement and strong interpersonal skills.
• The ability to learn and build proficiency across different IT systems.
• The ability to remain positive and responds to pressure in a calm manner.
• Willingness to take personal responsibility for accurate completion of work.
• Willingness to seek and act on feedback.

Position Notes 

Salary offered will be between $74,501 and $78,720 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of three years.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

 How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4. Click ‘Apply Now’ when you are ready to submit your application.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Diversity and Inclusion

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information: 

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

Senior Quality Assessors (Regulation/Compliance)

Quality Assessment and Monitoring Group
Full-time, Non-Ongoing

Locations: Adelaide (SA), Box Hill (VIC), Brisbane (QLD), Canberra (ACT), Hobart (TAS), Parramatta (NSW) and Perth (WA)

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our websitewww.agedcarequality.gov.au

Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?

 We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a highly skilled team of field officers who are responsible for the assessment and monitoring of the performance of aged care services. The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment as a Senior Quality Assessor. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

Aged Care Quality and Safety Commission

Roles at the Commission provide the opportunity to contribute to building a world’s best practice regulator of aged care services.The Commission the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement. Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Group 

The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services. 

The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, Group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations, quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance. 

About the Roles

We are looking for the right people to join our high performing team who are responsible for assessing and monitoring the performance of individual aged care providers compliance (residential, home care and flexible care) against the Aged Care Quality Standards.

Senior Quality Assessor roles are predominantly field based positions with over-night travel commonly required, with assessors undertaking visits to aged care services across each state and territory, including visiting communities where aged care services are provided. Flex-time is available to support management of the travel expectations of the role. 

Attaining registration as a Senior Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program which must be successfully completed for the person to be eligible for registration as a Senior Quality Assessor. Following initial registration, Quality Assessors are required to undertake 15 hours of professional development each year and to apply for annual re-registration.

 Becoming a registered Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program leading to registration as Registration as a Quality Assessor.

Position Duties:

• Undertaking visits to aged care services, either as part of a team or individually, to assess the service’s performance and compliance with the Aged Care Quality Standards. 
• Engaging with aged care service providers to find and collect information/evidence, actively following through on lines of enquiry, including conducting interviews with service staff and management, to support our regulatory/compliance functions. 
• Conducting in person or telephone-based interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service. 
• Collecting and analysing evidence to record performance audit and assessment findings in written reports, using the Commission’s IT applications. 
• Preparing well-reasoned and accurate reports for a delegate, which may be published, following an assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes. 

Eligibility Requirements:

1. Critically analyse information to prepare comprehensive, evidence-based reports which clearly and concisely document the reasoning and recommendations. 

2. Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework. 

3. Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders. 

4. Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff. 

5. An understanding of the issues affecting Aboriginal and Torres Strait Islander peoples, and an ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people. 

6. Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge. 

7. Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions 

Note: All APS6 employees and contractors are expected to meet the APS6 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application. The Australian Public Service Commission provides useful information on how to apply for a job in the APS.

 

Travel Expectations: Extensive travel within each state is an inherent requirement of the role. Travel requirements involve overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy. A current driver’s licence is essential to support the travel expectations of the role.

 

Only candidates who hold Australian citizenship can apply. For more information please visit https://www.apsc.gov.au/citizenship-aps.

Appointment is also conditional on:

· Successfully completing a national police check. 

· Providing evidence of meeting the Commission’s requirements for mandatory vaccinations for field staff and compliance with infection control risk measures including the safe use of personal protective equipment where required. 

· Being able to meet the travel expectations of the role. 

· A valid driver’s licence. 

Salary: 

The salary offered will be between $89,586 and $101,027 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with a possibility of extension to a maximum of three years.

How to Apply?

1.    Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2.    Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3.    As part of your application you will be requested to complete a statement of claim considering the eligibility requirements, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
4.    Click ‘Apply Now’ when you are ready to submit your application.

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information: 

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/. 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

 Operations Roles -APS 4- APS 6
Quality Assessment and Monitoring Group
Full-time, Non-Ongoing
Locations: Adelaide (SA), Box Hill (VIC), Brisbane (QLD), Canberra (ACT), Hobart (TAS), Parramatta (NSW) and Perth (WA)
 

Are you looking to make a real difference to the quality of care provided to older people, like travel and thrive in a varied and challenging work environment?

We have exciting employment opportunities for the right people to register for our Temporary Employment Register (TER) and join a highly skilled team Operations team who are responsible for planning and coordinating the delivery of regulatory activities on behalf of the Aged Care Quality and Safety Commission. 

The TER assists the Commission to access appropriately skilled and experienced individuals for temporary positions (up to a possible maximum period of 3 years) and is open for candidates to register an interest in temporary employment. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 

Employment at the Commission offers generous employment conditions and career pathways both internally and externally, supported through our commitment to the development of staff capabilities that are sought after by other public sector regulators.

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on  1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au 

About the Quality Assessment and Monitoring Group 

 The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Audits of Home Services, and undertaking investigations into triaged reports of serious incidents in aged care services.   

The Group is led by an Executive Director and leadership team within a single Commission operating model, and includes staff located across Australia, Group functions include four regional teams undertaking assessment and monitoring against the Aged Care Quality Standards, an investigations team and national teams responsible for worker regulation and incident investigations,  quality audits of Home Services, and the delivery of national reaccreditation services supplied by third parties, and program performance.  

 
Operations roles in the Quality Assessment and Monitoring Group need experience in 1 or more of the following capabilities: 

· Operational Support/Management 

· Project Management 

· Business Improvement

· Regulation/Compliance 

· Quality Assurance

· Complaints Management 

· Procurement/Recruitment 

Eligibility Requirements

APS4 Operations Support/Planning Officer 

• Experience in administration and/or project/service delivery roles which have required you to work within an identified framework to deliver outcomes 
• Strong quality assurance and attention to detail with high level written and verbal communication skills with strong customer service focus.  
• Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders 
• Demonstrated organisation and time management skills working under pressure and in a rapidly changing environment.  
• Intermediate to advanced skills in MS Office Word and Excel.  
• Ability to work both independently and productively as part of a team 
• Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions. 

APS5 Senior Operations Officer 

 In addition to APS4 Position Eligibility Requirements, you will also have:

•  Demonstrated experience in administration and project/service delivery roles, requiring data entry into multiple systems, the production of statistical analysis and/or reports, within an identified framework to deliver outcomes.
• Demonstrated organisational capability and ability to manage own and team’s evolving work priorities and working in high pressure environment.
• Provide support to a team and introduce and respond to change and uncertainty in a positive manner.
• Proactively anticipate needs and priorities and reliably respond to urgent requests.

APS6 Operations Manager 

 In addition to the APS4/5 Eligibility Requirements, you will also have: 

• Excellent interpersonal, oral and written communication skills supporting an ability to produce concise, evidence-based reports and briefs in line with operational methodology. 
• Understand and comply with legislative, policy and regulatory frameworks, including:  
• Aged Care Quality and Safety Commission Act and Rules (2018) or be able to demonstrate a capacity to quickly acquire this knowledge. 
• Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders 
• Leadership and management skills, including the ability to respond positively to change, take responsibility for managing work projects and the ability to build capability and provide support to teams 
• Demonstrated ability to apply intelligence and common sense to identify and respond appropriately to risk within the Commission’s risk management framework and escalate issues accordingly.  
• Broad understanding of contemporary regulatory processes
• Ability to identify opportunities for continuous improvement to achieve quality outcomes 
• The ability and the confidence to make sound judgements based on thorough research, analytics, problem solving, innovation and evidence-based practice, to achieve the objectives of the Commission. 
• The ability to maintain personal resilience, wellbeing and work flexibly in a changing environment 

Salary offered will be between $74,501 and $100,849 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Classifications    

APS Level 4 ($74,501 - $78,720) – Operations Support/Planning Officer   

APS Level 5 ($79,854 – $86,359) – Senior Operations Officer  

APS Level 6 ($89,394 - $100,849) – Operations Manager

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

Appointment is also conditional on:

• Successfully completing a national police check
• Providing evidence of having had a seasonal influenza vaccination and COVID-19 Vaccination

How to Apply?
 

1. Navigate to ‘Current Vacancies’ section of the careers page-https://www.agedcarequality.gov.au/about-us/careers and locate the relevant job title.  All documentation relating to the role and application process will be located here.

2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3. As part of your application you will be requested to complete a statement of claim considering the eligibility requirements and attach your resume. 

4. Click ‘Apply Now’ when you are ready to submit your application. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

The diversity of our staff is very important to us. We welcome and actively encourage applications from all Australian citizens to achieve a workforce that reflects our community. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people in line with our commitments in our Reconciliation Action Plan. 

Further information: 

For further information about the Aged Care Quality & Safety Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/. 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Position Description

The purpose of this position is to provide onsite support to a broad range of administrative functions within Corporate Services to the Facilities, Fleet and Assets section and assisting Human Resources, Finance and ICT.

It is an inherent requirement of this role that you attend your designated office five business days a week.

Position Duties

• Act as the State based contact and coordinator for the nationally provided Corporate Services with a focus on Property and assistance to Finance, Human Resources, Facilities, and IT. 
• Carry out Facility administrative functions including, but not limited to, coordination of facilities maintenance and reporting, office accommodation and seating arrangements, security pass management and security monitoring.
• Assist with emergency management coordination and emergency response, including holding the appointed role of Fire Warden and holding a current First Aid Certificate.
• Provide analysis of space utilisation.
• Raise and manage procurement contracts.
• Provide Financial administrative support, including maintaining stationery and office supplies, Cabcharge. management and assistance with travel bookings. 
• Support the WHS team in setting up of ergonomic equipment for staff, workplace inspection reports, hazard controls, incident reporting workplace inspection reports, hazard controls, incident reporting.
• Provide HR administrative support including on-boarding, off-boarding, assist WHS in local coordination of training activities including room booking, distribution of material and catering. 
• Provide IT administrative support including hardware allocation to new staff and collection from exiting staff.
• Manage local fleet vehicles, including vehicle maintenance and repairs, cleaning, servicing, allocation of infringement notices received from SG Fleet and assistance with fleet management activities.
• Build and maintain positive working relationships with team members, internal and external service providers and stakeholders.
• Work as a valued member of the team to support organisational priorities.

Key Relationships

Internal: Executives, Corporate services teams, All other staff 

External: Department of Health, Service providers/Contractors

Financial Accountabilities: N/A 

People Accountabilities: N/A 

Position Eligibility Requirements

• Demonstrated knowledge of property management in day-to-day activity.
• Demonstrated organisational skills at a high level to provide day to day administrative support to the team.
• Knowledge, or the ability to quickly acquire knowledge of the role and functions of the Commission to support business priorities.
• Demonstrated ability to work in productive partnership to optimise performance and achieve business results.
• Ability to work with broad supervision, and to identify priorities to meet competing deadlines
• Effective written communication skills.
• Ability to communicate with influence and work collaboratively to resolve complex issues.

Role Specific Requirements:

• Attendance at the office five days per week for operational reasons.
• Hold the role of an appointed Fire Warden for which a Workplace Responsibility Allowance (WRA) will be paid.
• Hold a current First Aid Certificate. The costs of First Aid training will be paid for by the Commission.

Position Notes 

Salary offered will be between $79,854 and $86,359 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps 

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future Ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Wednesday 14th June 2023 

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Anita Mousa by emailing Anita.Mousa@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.